SEO Expert

A Chat Support Agent plays a crucial role in delivering real-time assistance and exceptional customer service through online chat platforms. The primary responsibility is to address customer inquiries, troubleshoot issues, and provide product or service information efficiently and professionally. This role requires strong communication skills, the ability to multitask, and a customer-focused mindset. Chat Support Agents must also be adept at using various software tools to manage support tickets, track interactions, and ensure prompt resolution of customer concerns, all while maintaining a positive and helpful demeanor.

Requirements

- High school diploma or equivalent; college degree preferred.

- Proven experience in a customer service role, preferably in a chat support environment.

- Excellent written communication skills, with a focus on grammar and spelling.

- Strong problem-solving abilities and attention to detail.

- Ability to multitask and manage multiple chat conversations simultaneously.

- Proficiency in using customer support software and ticketing systems.

- Basic understanding of technical troubleshooting for common issues.

- Strong interpersonal skills and ability to work effectively in a team environment.

- Flexibility to work various shifts, including nights, weekends, and holidays.

- Ability to remain calm and professional under pressure.

- Strong organizational skills and ability to prioritize tasks.

- Familiarity with company products and services, or the ability to quickly learn and adapt.

- Empathy and patience when dealing with customer inquiries and complaints.

- High level of reliability and punctuality.

- Ability to follow company policies and procedures.

- Prior experience in e-commerce or a related industry is a plus.

- Willingness to participate in ongoing training and development initiatives.

Responsabilities

- Respond to customer inquiries via chat promptly and professionally.

- Troubleshoot technical issues and provide appropriate solutions.

- Escalate complex or unresolved issues to a higher level of support.

- Guide customers through website navigation and troubleshooting steps.

- Maintain customer interaction logs and update relevant information in the system.

- Communicate product information and updates to customers.

- Assist in processing orders, cancellations, and refunds as needed.

- Collaborate with team members to improve customer support processes.

- Follow up with customers to ensure their issues have been resolved.

- Stay up to date with company products and services.

- Monitor and manage multiple chat conversations simultaneously.

- Analyze customer feedback and report recurring issues to management.

- Provide product recommendations based on customer needs and preferences.

- Adhere to company policies and procedures in resolving customer complaints.

- Participate in regular training sessions to enhance product knowledge and customer service skills.

- Identify opportunities for improving customer experience and share insights with the team.

• Overall Synopsis (Skills to focus) 
• Brush up your skills in Photoshop & Illustrator
• Illustrator tools - Pen tool, Gradient, Pathfinder, Blending modes, type on a path, rotate and reflect, mesh tool, selection tool, etc.
• Photoshop tools – change the color of the background, remove a selection, pen tool etc. 
• Make sure to revise to recreate curves, and nodes smoothly while doing vectorization.
• Try making some logo designs, and work on the curves & texture.

This is FULL TIME WFH NIGHT SHIFT role.

The role is fully Remote but the client is conducting Drive at a given date and place.

19th, 20th April: Kolkata

Education and/or Experience:

Graduation/Post Graduation with minimum 1 to 3 years’ experience in the complete recruitment life

cycle for sourcing the best talent from diverse sources after identification of manpower requirement.

Language Skills: Proficiency in English (Written and Verbal)

Good understanding of MS Office.

JOB DESCRIPTION

Objectives:

1. Experience in Social Media Hiring and Boolean/String Searches & Talent Mapping

2. Updating candidate records and job postings in Applicant Tracking Systems.&

coordinating interview drives on a specified date

3. Regular meeting with the Hiring Managers to discuss the details about the

requirements and about their hiring plan.

4. Working on the sourcing plans for recruitment, referral schemes, vendor management etc

5. Involve in market analysis to provide inputs to delivery and to the

current market scenario and suggest alternate ways to successfully fulfill the positions

when faced with challenges.

6. Managing Pipelines.

7. Candidate Management.

8. Facilitating the initial round of screening, appraising the candidate on company

expectation and negotiating salary and perks.

9. Pre-employment check and Employment E-flow Process handing

Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.

Opportunity

 Full stack Developer (more front end)

Responsibilities:

Implement responsive and performant UIs with a user-centered approach with frontend technologies including React Js, Javascript(ES 6), Typescript, SCSS, etc

Build backend REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)

Write meaningful test cases for frontend & backend platforms

Integrate our products with 3rd party products/tools/services

Develop Infrastructure for delivering services using a performance-driven approach, build databases, schedule automated jobs, etc

Ideal Background / Experience

At least 24 months of diverse experience in web development for product or services-oriented environment with exposure to working production deployments

Expertise in programming using Python/Javascript or similar scripting languages

In-depth exposure to technologies used in web-based SaaS products, including REST APIs

Sound understanding of Postgres and NoSQL databases such as MongoDB

Nice to have exposure to any of

AWS

Azure

ELK

Object Relational Models (SQLAlchemy, etc)

Google APIs

Microservices Architecture Pattern

NodeJS / ExpressJS

Work from Home, office in Noida

Experience: 2yrs plus

Salary: ₹700,000.00 - ₹1,200,000.00 per year

If you are a technology enthusiast, we have the perfect job for you! We are looking for Node.Js Developers to join our agile team of professionals.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

Looking for DotNet FullStack Developer with experience between 7 to 12 years and Notice Period: Immediate to 30 days.

Experience in Angular 2 or above versions is Mandatory.

Experience in Azure in Must.

Expert-level knowledge of modern technologies and software development practices and patterns
Excellent oral and written communication skills
Strong interpersonal and teamwork skills
Must be flexible to new situations and challenges
Significant, demonstrated experience and expertise in the following technologies:
ASP.NET MVC/Web API, Entity Framework, SQL Server
Modern JavaScript frameworks such as React, Angular,
Object-oriented programming and design patterns
Infrastructure design and DevOps
Git and Gitflow
Strong consulting and communication skills. Ability to work effectively with various organizations in pursuit of problem solutions.
Proficient in authoring, editing and presenting technical documents.
Bachelor’s degree in Computer Science or related field.