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Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

CFD Engineer

Fluent in Meshing

Must knowledge of soild works

Ansys is must and fluent

• Creating computer models of products and processes to test design concepts and simulate performance before they are built or used
• Using computer programs such as MathCAD, MATLAB, and ANSYS to build models that simulate real-life events and conditions
• Developing and implementing mathematical models to solve complex engineering problems
• Conducting research on new technologies and techniques to improve existing designs

Oddr is looking for a skilled frontend engineer to help us build modern web-based Cloud applications. The ideal candidate should be able to bring new ideas to the table and design and implement frontend components with a strong emphasis on their robustness, testability, re-usability, performance, and ease of maintenance. The candidate should demonstrate leadership qualities, be a self-motivated team player, and take pride in what they deliver.

The candidate should be interested in a long-term stable career to grow with our company. The candidate will need to work late night hours because of the geographic distribution of the team.

Technical Requirements:

• Strong understanding of React.js and its core principles
• Strong understanding of JavaScript/TypeScript, CSS, HTML, and other standard frontend technologies and tools
• Experience with frontend test automation frameworks and tools
• Familiarity with RESTful APIs
• Experience with modern authorization techniques like JWT
• Experience with monitoring and improving frontend performance
• General understanding and knowledge of the UI/UX best practices
• Ability to write clean, well-structured code with proper abstraction and re-usability
• Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements
• Ability to understand business requirements and translate them into technical requirements
• Excellent communication skills
• Excellent problem-solving skills

Minimum qualifications required:

• Bachelor's degree or relevant certification from a reputable institute.
• 3-5 years of experience.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.