SEO Expert

We are looking for a senior product design lead who can not only get hands on with business, analytics, UX and visual, but comes with great client handling, communication, team management and leadership skills.

Energetic, self-motivated, driven and ready to take on key responsibilities on the product and the business side.

Not a relaxed job. Will be hectic and would need someone who constantly has his/her eye on the ball.

Job includes directing a product, leading a design team and also owning parts of the UX design. Major role in visual design both on the product side and on the marketing and brand front.

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Systel, Inc. is looking for a lead software developer to help build a development team to tackle critical software projects internally and R&D for external projects. The candidate will be overseeing day-to-day operations and working with stakeholders to prioritize projects and tasks. A successful candidate will need to be involved in all aspects of the software development lifecycle and the implementation of software systems, processes, and policies.

You’ll be working with various departments to implement critical applications that will improve the organization’s manufacturing efficiency and impact the bottom line. You’ll also be responsible for new project research and development. The candidate must have good organizational skills and the ability to work without direct supervision.

Duties and Responsibilities (Work from Office Only):

Team Lead

• Experience in the different phases of the Software Development Lifecycle
• Organize the team around departmental and organizational priorities
• Define and enforce software development policies and procedures according to industry standards
• Ensure software development, deployment, and management are done according to department policy
• Responsible for meeting, measuring, and reporting team metrics and SLAs
• Work with stakeholders to identify quarterly and annual goals
• Ensure projects are staying on track for goals and set deadlines

Software Development

• Design and development of new features or applications
• Testing and deployment of applications as required
• Integration of internal applications with third-party software
• Rewrite legacy internal applications on a modern technology stack
• Keep up with the latest industry trends and technology by participating in educational opportunities, reading professional publications, and participating in professional organizations.

Software Maintenance

• Proactive monitoring and support of internal applications
• Respond to and resolve requests (bug report, new feature) from users within defined SLAs
• Training or directing users on the correct use of software applications

Documentation

• Accurately maintain records of requests, transactions, problems, and actions taken
• Participate in defining and following department standards in documentation
• Actively document new processes and procedures
• Actively work to improve documentation
• All other assigned tasks and duties.
• All work activities shall be conducted in a manner that supports Systel’s Quality Manual, Quality Policy, Quality Objectives, System Level Procedures (SLP), and Work Instructions (WI).

• Design and develop the Travelers web application.
• Integration of internal applications with third-party software
• Proactive monitoring and support of internal applications
• Experience with backend technologies (C#,.NET,.NET Core, Web API)
• Fundamental understanding of front-end technologies like JavaScript, React, HTML, and CSS
• Working knowledge of Azure, Microsoft SQL, PostgreSQL, or similar database technology
• Experience with Git and knowledge of automated build tools such as Jenkins
• All other assigned tasks and duties.

Education, Experience, Knowledge and Skill Requirements

Education

Degree in software engineering, computer science, information technology, or a related field. Alternatively, vocational schooling with relevant coursework

Experience

• I would like to see at least 5 years of software development experience
• I would like to see at least 1–3 years of leadership experience

Requirements

• Experience with C# .NET
• Experience developing web applications using front-end JavaScript frameworks
• Experience designing and developing Web Services and APIs
• Experience with MS SQL Server or similar relational database
• Experience developing desktop applications is a plus
• Maintain a work environment conducive to harmony and production in the workplace.

Who we are :

Stanza Living is India's largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers' lifestyle. From smartly-planned residences, host of amenities and services for hassle-free living to exclusive community engagement programmes - everything is seamlessly integrated through technology to ensure the highest consumer delight.

Today, we are :

• India's largest managed accommodation company with over 75,000+ beds under management across 25+ cities
• Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners
• Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn
• LinkedIn Top Startup to Work for - 2019

Objectives of this role :

- Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company

- Define and document best practices and strategies regarding application deployment and infrastructure maintenance

- Provide guidance, thought leadership, and mentorship to developer teams to build their cloud competencies

- Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design

- Manage cloud environments in accordance with company security guidelines

Job Description :

- Excellent understanding of Cloud Platform (AWS)

- Strong knowledge on AWS Services, design, configuration on enterprise systems

- Good knowledge on Kubernetes configuration, Dockers

- Understanding the needs of the business for defining AWS system specifications

- Understand Architecture Requirements and ensure effective support activities

- Evaluation and choosing suitable AWS Service or and suggesting methods for integration

- Overseeing assigned programs and guiding the team members

- Providing assistance when technical problems arise

- Making sure the agreed infrastructure and architecture are implemented

- Addressing the technical concerns, suggestions, and ideas

- Configure Monitoring systems to make sure they meet business goals as well as user requirements

- Excellent knowledge of AWS IaaS Layer

- Ability to lead & implement PS workloads or POCs

- Ensure continual knowledge management

• Establish and maintain a trusted advisor relationship within the company’s IT, Commercial Digital Solutions, Functions, and Businesses you interact with
• Establish and maintain close working relationships with teams responsible for delivering solutions to the company’s businesses and functions
• Perform key management and thought leadership in the areas of advanced data techniques, including data modeling, data access, data integration, data visualization, big data solutions, text mining, data discovery, statistical methods, and database design
• Work with business partners to define ways to leverage data to develop platforms and solutions to drive business growth
• Engage collaboratively with project teams to support project objectives through the application of sound data architectural principles; support a project with knowledge of existing data assets and provide guidance on reusable data structures
• Share knowledge of external and internal data capabilities and trends, provide leadership, and facilitate the evaluation of vendors and products
• Utilize advanced data analysis, including statistical analysis and data mining techniques
• Collaborate with others to set an enterprise data vision with solid recommendations, and work to gain business and IT consensus

Basic Qualifications

• Overall 10+ years of IT Environment Experience.
• 3+ years of experience partnering with business managers to develop technical strategies and architectures to support their objectives
• 3+ years in Azure Data Factory.
• 2 +azure data bricks, azure cosmos DB, multi-factor authentication, event hub, azure active directory, logic apps.
• 2+ years of hands-on experience with analytics deployment in the cloud (prefer Azure)
• 5+ years of delivering analytics in modern data architecture (Hadoop, Massively Parallel Processing Database Platforms, and Semantic Modeling)
• Demonstrable knowledge of ETL and ELT patterns and when to use either one; experience selecting among different tools that could be leveraged to accomplish this (Talend, Informatica, Azure Data Factory, SSIS, SAP Data Services)
• Demonstrable knowledge of and experience with different scripting languages (python, JavaScript, PIG, or object-oriented programming like Java or . NET)

Preferred Qualifications

• Bachelor’s degree in Computer Science, MIS, related field, or equivalent experience
• Experience working with solutions delivery teams using Agile/Scrum or similar methodologies
• 2+ years of experience designing solutions leveraging Microsoft Cortana Intelligence Suite of Products [Azure SQL, Azure SQL DW, Cosmos DB, HDInsight, DataBricks]
• Experience with enterprise systems, like CRM, ERP, Field Services Management, Supply Chain solutions, HR systems
• Ability to work independently, establishing strategic objectives, project plans, and milestones
• Exceptional written, verbal & presentation skills