UX Designer

Review Criteria

• Strong Graphic Designer Profile, with a focus on Marketing / branding works
• 3+ years of experience in graphic design within B2C companies working across print and digital media
• Proven experience designing marketing collaterals (brochures, flyers, banners, standees, event signage, and sponsorship assets) and digital creatives for social media and campaigns
• Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design execution and collaboration.
• Strong understanding of brand identity, visual hierarchy, and lead-generation design principles — ability to convert marketing objectives into impactful visuals.
• Demonstrated portfolio including both print/event assets and digital/social creatives that show consistency, storytelling, and creativity.
• BDes / MDes from Tier-1 College (NID, IIT, NIFT) OR Top B2C Product Companies (preferred fintech)

Preferred

• Experience collaborating with marketing teams for on-ground events, sponsorships, and brand partnerships (designing assets for physical presence like booths, city events, etc.).
• Strong communication and collaboration with product, marketing, and growth teams; ability to take ownership from concept to delivery

Job Specific Criteria

• CV Attachment is mandatory
• Portfolio is mandatory
• What's your current company?

Role & Responsibilities

As a Graphics Designer, you will be responsible for creating stunning visuals across a wide range of media including digital, print, and video content. You'll collaborate closely with the marketing, content, and creative teams to bring our brand vision to life while ensuring consistency across all touchpoints. Your work will help shape the visual identity of the brand and engage our target audience in meaningful ways.

What will you bring-

• 3-7 years of design and work experience in visual design, including creating graphics and video content for digital and print media.
• Skilled in apt design tools like Adobe Suite - Photoshop, Figma, Illustrator, Premier Pro, and After Effects with an eye for composition, color, design, space design, and details.
• Proven ability to create both static and motion-based ads (e.g., GIFs, Lottie animations)
• Strong portfolio showcasing a range of digital creative work, including examples of ad integration in digital environments.
• Use data - Check CTRs and revamp design basis the learnings.
• Manage multiple design projects simultaneously, ensuring timely delivery and high-quality outcomes.

Ideal Candidate

• Use your creative abilities to understand and decode briefs from marketing managers and bring campaigns to life through innovative ideas and design
• Take complete design ownership towards multiple small and big design campaigns that come your way
• You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what's possible.

What we value-

• Having a great taste/intuition is important to move fast.
• You take the shot like an artist - You decide fast and deliver right
• You are the CEO of what you do - You show ownership and make things happen.
• You own the overall experience including copy, graphics, etc.

We are looking for an HR Manager with outstanding people skills to manage our personnel and ensure that our human resources programs and initiatives are effective, efficient, and aligned with overall business objectives. The ideal candidate for this role should possess a high work ethic, excellent communication skills, knowledge of labour regulations and HR practices, strategic thinking abilities, strong organisational skills, and excellent interpersonal skills.

Responsibilities:

Provide professional leadership, support, and development to HR staff, in order to increase knowledge, share best practices, and ensure that relevant professional standards are met.

Advice and strategies on the development of effective employment policies across the company.

Take a lead role in transforming and strengthening the organisational culture, ensuring that the company values and approach are displayed.

Ability to handle Employee Relations issues end to end.

Coordinate playbooks for annual HR activities such as compensation planning and open enrolment.

Handle a team of recruiters and end-to-end IT recruitment.

Parse specialised skills and qualifications to screen IT resumes

Perform pre-screening calls to analyse applicants’ abilities

Interview candidates combining various methods (e.g., structured interviews, technical assessments and behavioural questions)

Coordinate with IT team leaders to forecast department goals and hiring needs

Craft and send personalised recruiting emails with current job openings to passive candidates

Participate in tech conferences and meetups to network with IT professionals.

Required Skills:

Good knowledge of employment regulations.

Proven work experience as a Technical Manager or Manager 

Hands-on experience with various interview formats (e.g., phone, Skype and structured)

Technical expertise with an ability to understand and explain job requirements for IT roles

Familiarity with Applicant Tracking Systems and resume databases

Solid knowledge of sourcing techniques (e.g., Job portals and Boolean search)

Excellent verbal and written communication skills, Solid understanding of HR practices and labour legislation.

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

About The Company: 

Quality Kiosk Technologies is a pioneer in Performance Engineering. We are Digital Quality Engineering partners for some of the largest Banking, Financial Services, Telecom, and Automobile companies. Founded in the year 2000 by IIT-Kanpur graduates, we offer Enterprise Digital Quality Assurance solutions for Banking, Financial Services, Insurance, Retail, e-Commerce, Government, Automotive, and Telecom industries.

Intelligent Business Automation, DevOps, and Customer Experience are some of the key areas where we work with our partners to deliver Digital Quality Assurance. We at Quality Kiosk counts more than 50 of the Fortune 100 companies of India and 18 of the global Fortune 500 companies as our clients. With 150+ customers from various verticals, our clients include Reliance Industries, Reliance Jio, Toyota, HDFC Bank, ICICI Bank, SBI, Kotak Bank, DBS, Citibank, Prudential, BTPN Bank, Manulife, AIA, UAE Government – Ministry of Finance, Tata Group, Government of India (GSTN, NPCI), Vodafone and others.

Quality Kiosk’s 2000+ Quality Assurance consultants are spread across 20+ countries including India, Dubai, Malaysia, Indonesia, Philippines, and Singapore. Amongst some of the recognitions we have received, Quality Kiosk has also been mentioned in Gartner’s ‘Build Continuous Quality into Your DevOps Toolchains’ Report 2018 and a feature of our QA automation platform in their Market Guide for Application Testing Services, Quality Kiosk has also been called ‘Asia’s Most Trusted Organization by International Brand Consultants, and ‘Happy Place to Work’ by World HRD Congress

Position Statement:

The incumbent will be an experienced leader with a proven capability in leading multiple teams and contributing to overall organizational goal attainment. The incumbent should possess extremely strong communication and influencing skills and be familiar with Industry’s best practices in terms of Technology, Process and Governance. Collaboration with internal stakeholders along with the right attitude and flexibility to adopt is key as also the ability to work in partnership. This role will drive portfolio performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve the delivery excellence, account size and profitability.

Key Responsibilities:

• Kickstarting new programs/projects for existing and new clients. www.qualitykiosk.com
• Managing Accounts – Coordinating with Test Manager and test Lead. Managing client escalation, People issues, requirement etc. Understanding existing clients, upcoming IT projects & IT budget etc
• Working closely with the existing team – QK Account sales team for new logos and new solutions offerings.
• Contributing to Marketing & white papers.
• Working with Finance on billing and invoicing issues.
• Resource planning, coordinating with RMG, TA etc.
• Monitoring Revenue Leakage and GM improvement.
• Project Governance & Risk - Effort, Time and Cost.
• Project scope/timeline deviation / Tracking CR with Client stakeholders.
• Skip-level meetings with TL, STE & TE.
• New project Estimation and working on proposals. Contributes to strategic and policy development and implementation of the same in the organization.
• Allocates accountability amongst the team, manages career development of others, liaises with other managers, advises the business on technology related issues & engages in short/medium / long-term plan. Applies advanced knowledge and experience to the development of new methods, programs and procedures. Offers expertise cutting across units and makes tactical decisions impacting business development and client relationship management.
• Advises Senior Management on specialized testing issues, conducts, supports, and reports research in one's own areas of expertise.
• Supports new business proposition to bid management/account management team.
• Promotes Existing Ips and creates new Ips for our clients.
• Grows the account from the current bucket size.
• Improves Customer Satisfaction for their respective accounts.

Required Experience:

• 15+ years of experience in the IT Industry preferably working in the service-based IT industry.
• 10 years of proven capabilities in strategic project management and leading mid to large service-oriented large teams driving the profitability, customer success and people success agenda. www.qualitykiosk.com
• Proven experience in leading Agile, DevOps, technology, and digitization automation-driven projects.
• Possesses strong BFSI domain knowledge (Preferred Indian clients)
• Strong delivery and technology excellence.
• Strong understanding of business value to be delivered to clients with appropriate cost/ quality.
• Should have worked closely with Pre-sales for new logos and new solutions and ensured financing, efficiency etc.
• Accountable for Revenue targets and maintaining good Gross Margin.
• Delivering ROI & BVR on Automation for the client.
• Should possess and have a good understanding of Test automation solutions and implementation.

Professional Qualification:

• B.Sc./ B. Tech / B.E. / MCA / MBA
• Possess 1-2 globally accepted certifications.
• Should have scored a minimum of 60% of marks throughout all academic levels

Summary of this position

We are actively looking for individuals with high energy to actively drive the sales efforts for the automation services (RPA and AI) in our focus regions (the US, Australia, and India). The business development executive will be responsible for building the pipeline within the target verticals (Financial services). This position requires candidates to have strong communication skills, a self-motivated approach, and results-driven.

The position will report directly to the Head or Operations and has the potential to grow and establish into lead roles.

What we are looking for,

• Coordinate with the marketing team in running targeted campaigns through multiple channels and drive traffic for potential prospecting
• Actively connect with the identified leads through emails and calls as appropriate within your market or geographic area to build and establish the initial connection by scheduling a meeting for the solution team to connect and explore opportunities for automation.
• Ensure a healthy and robust pipeline of opportunities. Connect with potential prospects periodically to nurture and mature the relationship towards a successful deal closure.
• Identify potential clients, and the decision-makers within the client organization.
• Research and build relationships with prospects and existing clients for referrals and new opportunities.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
• Through regular competitive analysis identify and develop unique selling propositions to position and differentiate.
• Forecast sales targets and ensure they are met.

​We expect the candidate to have,

• Bachelors or Masters Degree. This is a mandatory requirement.
• Excellent communication skills. This is a mandatory requirement.
• Minimal of 2 to 3 years of experience in sales and marketing, preferably for US and Australia markets.
• Preferably good experience in promoting and selling software products and services.

Employment type

This is a Full-time position with added benefits – Provident Fund (PF), Paid Time Off (PTO) and Health Insurance

Where would they be working

Office location is Coimbatore, India. Currently we are open for candidates working remotely but by June of 2022, we will need you to work from our office location.

We are looking for an Asp.Net developer to build software using languages and technologies of the .NET framework. You will create applications from scratch, configure existing systems and provide user support.

In this role, you should be able to write functional code using .NET linking SQL database elements to external application interface (desktop of mobile)

Your goal will be to work with internal teams to design, develop and maintain existing application and working on new applications from time to time.

Responsibilities

• Producing code using .NET languages (C#)
• Writing of Stored Procedures for SQL database for extracting data related to the application
• Participate in requirement analysis.
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages and SQL SPs
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Serve as an expert on existing applications and provide technical support

Skill Requirements

• Proven experience of 2-4 years as a .NET Developer or https://resources.workable.com/application-developer-job-description">Application Developer
• Familiarity with the http://asp.net/">ASP.NETframework, SQL Server and design/architectural patterns 
• Good working knowledge of .NET languages (C#) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Excellent troubleshooting and communication skills
• Degree in Computer Science, Engineering or a related field