SAP Variant configuration- PP and QM consultant

Job Title: Customer Support Intern

Location: In-office (Okhla)

Stipend: ₹10,000 per month

Experience Required: None

⚠️ Please do not apply if you struggle with (English) grammar in your writing. Clear, professional communication is essential for this role.

YMGrad is a dynamic, fast-paced study abroad consulting firm. We specialize in guiding students through their applications to countries like the USA, Canada, Germany, and more.

We’re currently looking for a Customer Support Intern who is passionate about helping students navigate their study-abroad journey. This is an excellent opportunity to gain hands-on experience in the international education space, work closely with our consulting team, and grow into a potential full-time role.

What You’ll Do:

• Communicate with interested candidates and inform them about our services
• Collaborate with students to shortlist universities and guide them in improving their profiles
• Support the consulting team in handling student queries and maintaining smooth communication
• Help optimize client relationships and contribute to positive reviews
• Continuously learn about admissions, scholarships, and visa processes

What We’re Looking For:

• Strong written English with no grammar issues
• Interest in study-abroad processes and student counseling
• Willingness to learn and grow in a fast-paced environment
• Friendly and professional communication skills

What do you get in return?

💰 A monthly stipend of ₹10,000

🤝 The opportunity to work with a passionate, close-knit team that values collaboration and creativity

🌍 In-depth exposure to the world of international education, study-abroad opportunities, and visa processes

🧠  Flexibility and autonomy to bring your ideas to life — we value initiative and self-expression!

🚀 A chance to make real impact by helping students achieve their global education dreams

🎯 A strong candidate can expect a full-time position after completion of the internship!

As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

What are we looking for:

1. We are looking for someone that has an eye for design, solid experience in ReactJS, are value-driven and product-oriented. You will own all phases of user interface development.
2. From architecture and design to implementation and customer engagement. This role isn’t just about coding; it's about owning features end-to-end, translating them from concepts to user-centric products
3. Each engineer owns the feature they are building and is responsible for turning it into reality, and we will need your front-end expertise to find solutions to problems and challenges and deliver on roadmap objectives.
4. 4+ years of experience in web frontend technology, including React, TypeScript, and CSS-in-JS.
5. Significant experience with JavaScript frameworks and client-side state management, particularly React.js and Redux.
6. Knowledge of 2D visualization libraries like D3 and 3D visualization tools such as Three.js and WebGL is a plus.
7. Expertise in developing solutions for complex problems and integrations, with a strong product sense to balance technical and product requirements.
8. Skilled in working collaboratively with cross-functional teams, including design, product, tech, learning experience & marketing.
9. Independent and capable of producing 'production ready' code with minimal guidance.
10. Proficient in performance optimization and CDN caching strategies.
11. Nice to have: Full stack experience working in backend.

Microsoft Dynamics Engineer

This individual will work closely with members Dynamics team to enhance and enrich our customer support platforms and service oriented initiatives.  A technical understanding of how Dynamics CRM technology facilitates overall customer experience is essential.  The role requires an ability to create and implement new and existing platform capabilities, leverage native CRM functionality and extend the platform via custom development, administer all levels of customized environments, and implement ongoing performance-tuning strategies.  The ideal candidate has several years of Dynamics CRM experience, learns continuously, and possesses a desire to immerse themselves in a fast paced and rapidly growing organization.

How you will make an impact:

• Translate business requirements into innovative solutions that leverage the Dynamics CRM platform
• Design, develop, test and document project solutions, customizations, and upgrades of a Dynamics CRM environment
• Respond to user application issues in a timely manner
• Participate in code reviews for ongoing projects with other team members on a regular basis

What you need to be ready:

Required Skills:

• 3-5 years of hands-on Dynamics CRM experience with an emphasis on customization and/or performance tuning
• Thorough understanding of the Plugin events and Workflow activities
• Experience with .NET CRM SDK including use of ODATA and Web API REST endpoints
• Understanding of general Web Development (HTML/CSS/JavaScript), including how the web works
• Working knowledge of most of the following:
  • .NET Framework (ASP.NET MVC, .NET Core, .NET Standard)
  • JavaScript frameworks (Nodejs, TypeScript, Angular, Vue)
  • CSS frameworks (Bootstrap, Foundation, LESS, Sass)
  • Data Management (SQL/ORM, JSON, XML, MQ, OData)
  • Agile Development Methodologies
• Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
• Self-starter who can work independently and be a strong team player

Preferred Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• Knowledge of third-party integration tools (e.g., Scribe) and Dynamics CRM preferred
• Familiarity with one or more of the following technologies: Azure, Python/R, Angular, PowerShell, Serverless, Webhooks, OAuth/OIDC, Containers, Machine Learning, Big Data preferred

Location: Hyderabad/Bangalore

Roles & Responsibilities

• The role will involve creating and iterating digital products along with the various product teams. No mundane DTP work. The design team is clearly positioned as the voice of the customers.
• Platforms: Mobile and Web

You need to be comfortable in:

• Interacting with real users on a regular basis
• Creatively presenting your case to stakeholders
• Making functional and aesthetic design experiences
• Seeing through the pixel-perfect development of your vision

Ideal Candidate

Along with Design (UX/UI), you need to possess at least 2 of the following skills:

• UX research
• Art and illustration
• Design strategy / Business analysis
• Motion/interaction design
• UX writing
• Front-end development

• Preparing Scope of Work and Project Plans for the Solution.
• Preparing High Level & Low Level designs as per proposed Solution.
• Design and Implementation of Routing and Switching technologies.
• Design and implementation of Data Centers on SDN technologies e.g. Cisco ACI, VMware NSX.
• Campus LAN and Wireless design, Implementation and Troubleshooting.
• Design and implementation of software defined campus network e.g. Cisco DNA, SD-Access
• Design, Implementation of WAN, and SDWAN Technologies.
• Hands on experience on WAN optimization technologies.
• Troubleshooting and repairing network issues, as well as developing, applying
• Hands on experience on WAN optimization technologies.
• Troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies
• Monitoring and performing routine tests on an assigned system and reporting results.
• Identifying opportunities for continuous improvements
• Contributing and producing regular status reports as required
• Provide resolution to project or customer issues, following proper escalation procedures, in a timely fashion
• Create project documentation and procedures
• Excellent communication (written and oral) and interpersonal skills
• Knowledge and experience of ITIL based service processes: Incident Management, Change Management, Release Management, Problem Management, etc.

• Design & Development of the architecture for multi-robot planning.
• Design & development of task allocation algorithms
• Design & development of conflict resolution approaches.
• Design & develop queuing strategies for multi-robot deployments.
• Research & collaboration on approaches to improve task allocation based on historical data
• Design & development of communication architecture for inter-robot and robot-server communications.
  
  Requirements
• B.Tech, M. Tech or higher qualification in Computer Science Engineering, Information
• Technology or related fields
• Proficiency with C++/Python programming language
• Experience of working in the robotics field for 3-5 years
• Skilled at general software development, bug analysis, and fixing
• Knowledge of networking/communication concepts
• Strong knowledge of Robot Operating System (ROS)
• Good knowledge of system design
• Excellent problem-solving skills
• Good project management skills
• Excellent verbal communication skills
• Good interpersonal skill