QA Automation

What you'll do

Greetings from Trigent Software!!

Hiring for Customer Support Executive -International Process

**Only candidates who have excellent communication can apply**

Role: Customer Support Representative

Process: Voice

Mode of Work: Work from Office

Location: Bangalore

Working Days: 5 days

Shift: US Shift

Qualification: Graduates (Fresher) & Grads and Undergrads (Exp)

Salary: 0 months to 7 months - 3 LPA

8 months to 5 years - 4.8 LPA

Responsibility:

Identify and conduct communications activities to improve agent effectiveness and increase customer satisfaction.

Create focused communications to reinforce existing processes or introduce new ones.

Help manage the tools used for agent communications.

Good verbal and written communication Minimum 0 - 4 yrs voice customer service experience (not just any customer service), having been part of escalation desk in the past would be an added benefit Work from client location in bengalore on the basis of US shift.

Rounds of Interview: VERSANT > CD > OPS

Preferred Candidates Profiles:

* Candidate should be comfortable working in US Shift

* Candidate should be comfortable working in a Contractual role

Perks and Benefits:

* 2 way cab facility

Regards,

Trigent Software

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job Profile

Job Summary:

We are looking for an expert in Amazon and Flipkart marketing with better understanding of campaign management with excellent analytical skills.

Position : AMS Specialist

Job role:

• Setting up and managing Amazon Ad campaigns, ad groups, ads, keywords, bids, and budgets for all assigned accounts on a weekly basis.

• Reporting to the clients and updating Account Managers on a weekly basis with updates, recommendations, and insights.

• Performing Keyword Research, Competitor Research, and Market Research for each assigned account.

• Provide complete and accurate data in the weekly reports.

• Having experience in the analysis of amazon business reports, search term reports, etc.

• Must have hands-on experience with third-party optimization tools

• Drive new ideas and processes to improve the performance of campaigns, including account structure, bidding, ad copy, and keyword development.

• Hands-on experience in Amazon and Flipkart marketing

• Understand client goals, create and execute strategies to exceed defined goals.

• Should able to handle good amount of budget for campaign

• Experience in A+ brand store

• Understand and stay current on industry trends as well as competitive analysis

• Have experience in managing the advertising spends for multiple accounts.

Working Days -Time

5 days working 10-6pm

Recruiter Instructions

Complete Address

Required Experience, Skills and Qualifications:

• Strong in-platform experience (Amazon Sponsored Product, Sponsored Brand/Video, Sponsored Display) in order to manage major clients range of PPC campaigns.

• Hands-on experience in AMS for brands. • Excellent analytical skills.

• Should have a proven track record of giving higher orders with lower Acos.

• Thorough knowledge of e-commerce platform, Amazon and Flipkart a must

Office Adress:Sohna Road, Gurgaon, Haryana (122018)

Key Responsibilities

2-5 years of experience is a must

Should be hands on in all aspects of IT Recruitment (Sourcing, screening, coordinating, negotiation, on-boarding etc)

Searching for and Approaching Suitable Candidates.

Running Job Ads To Attract Applicants.

Managing the Interview, Assessment, and Shortlisting Processes.

Maintaining a Database.

Preferably from corporate hiring background.

Coaching and Mentoring Junior Recruiters.

Excellent communication skills are mandatory.

Good team player.

Education:-

Bachelors or Equivalent

Selected intern's day-to-day responsibilities include:

1. Conducting market research and analysis to identify potential business opportunities

2. Creating and delivering presentations to potential clients and partners

3. Identifying and contacting potential clients and partners, and following up with leads

4. Assisting with creating sales collateral, such as brochures and presentation

5. Maintaining and updating customer and prospect databases, tracking key metrics, and reporting on performance

6. Staying current with industry trends and best practices, attending conferences and networking events, and sharing knowledge and insights with the team

7. Completing administrative tasks as needed, such as scheduling meetings, organizing files, and managing project timelines

• Skills: Angular 2+, JavaScript, HTML, CSS.
• Experience: 5-9 years.
• Experience with JavaScript libraries and frameworks.
• Should have strong sense of web design and attuned to the fundamentals of user experience.
• Should able to design, build and maintain efficient, reusable, and reliable front-end code.

Role and Responsibilities:

1. Designing and developing test automation scripts for a web application (Angular) using test automation guidelines.
2. Performance, Security, Penetration, Vulnerability testing.
3. Build tools and frameworks to aid continuous delivery, deployment, and debugging.
4. Supporting the development team and software engineers during the development and testing phase.
5. Prepare defect reports and report test progress.

Qualifications and Requirements:

1. Experience in Automation Testing with Cypress, JavaScript, Typescript, or similar end-to-end testing tools.
2. Experience with Regression, Smoke testing, API, and Backend testing.
3. Experience with non-functional testing, performance, vulnerability testing.
4. Excellent knowledge in testing skills (design test plan and test strategy, writing and executing test cases, opening bugs, verifying bugs, etc).
5. A team player, fast learner with good interpersonal, verbal, and written communication skills.

Utilize native third party SDKs in NativeScript

• Experience in JavaScript and AngularJS/Angular 4 / Angular 2 & in  NativeScript
• Implement real-time cross-platform mobile and web applications. Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for AngularJS projects.
• Develop application code and unit test in the AngularJS, Rest Web Services and Java technologies for the Application Development Center. 
• Work closely with UX/UI designer to keep continuity across mobile / web / desktop

Requirements

• Minimum 2+ years' experience as a software developer.
• Highly experienced with backend programming languages - NodeJs or Java etc, Highly experienced with front-end programming languages - HTML, CSS JavaScript, etc Proficient experience using - advanced JavaScript libraries and frameworks.
• Familiarity with Git.
• Experience consuming API endpoints.
• Good to have - Kafka/queuing system
• Should be well-versed in using multiple Databases - SQL/NO SQL.
• Should have experience using in- memory Data Bases-Redis.
• Experience with Unit-Testing.
• Experience building web applications with responsive design.
• Experience with Node.js and/or other server-side JavaScript technologies and tools.
• Strong knowledge of design principles, user interfaces, web standards and usability.
• ES6 React JS/JSX, Redux, Web pack, Immutable.js .