Assistant Manager - Mumbai

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Ownership

○ Transparency

○ Courage

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The company has turned two so you get a seat on a rocket ship that's just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation

What You’ll Do

• Provide world-class customer service to both internal and external clients in all

interactions, striving to exceed client expectations.

• Take ownership of customers issues and follow problems through to resolution

within the SLA defined.

• Drive higher NPS through quality and timely resolution of customer issues.

• Coordinate across different departments and follow-up with them to ensure timely

resolution of user service requests.

• Coordinate with other departments to understand internal processes and suggest

changes if required to improve customer service.

• Maintain an orderly workflow according to priorities

• Ability to handle a high volume of requests in a fast-paced environment

• Explain and educate users about Grip’s offerings and its benefits

• Enable RMs manage and nurture relationship with existing and potential investor

• Other duties as assigned

Your Superpowers

• Bachelor’s degree

• Have an understanding of the wealth segment and product offerings (3-5 years’ work

experience in customer service)

• Command on MS Excel

• Strong written and verbal communication skills and ability to communicate with Retail,

HNIs, family office investors would be essential

• Strong phone presence

• Prior experience in financial services industry is preferred

• Should be a team player

Responsibilities

• Educating customers about our business solutions.
• Presenting product to prospective clients.
• Negotiate agreements and keep records of sales and data.
• Closing customer contracts and generating new sales.
• Using automation tools to track progress and report goals.
• Analyzing consumer needs and developing innovative solutions.
• Remain in regular contact with your clients to understand and meet their needs.

Qualifications

• Strong interpersonal skills. Must be able to negotiate and problem-solve.
• Knowledge of current marketing and advertising trends and best practices.
• Strong leadership and decision-making skills.
• Demonstrable business acumen and a deep understanding of business sales processes.
• Proven experience as an Account Executive, or similar sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Enthusiastic and passionate
• 2+ years experience

Why should you join us?

We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

• Competitive Salary
• Company-paid Health Insurance
• Friendly and supportive work culture
• Other perks such as free snacks and an informal dress code

Skills:- Customer Relationship Management (CRM), Account Management, Key account management and Sales

Designation - DevOps Engineer

Urgently required. (NP of maximum 15 days)

Location:- Mumbai

Experience:- 3-5 years.

Package Offered:- Rs.4,00,000/- to Rs.7,00,000/- pa.

DevOps Engineer Job Description:-

Responsibilities

• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer & client experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Requirements

• Work experience as a DevOps Engineer or similar software engineering role
• Work experience on AWS
• Good knowledge of Ruby or Python
• Working knowledge of databases and SQL
• Problem-solving attitude
• Team spirit
• BSc in Computer Science, Engineering or relevant field

Profile : Social Media Executive (Client Servicing)

Exp: 6 months-2 years

Role: To manage social media accounts of CarWale’s Dealer Partners generating content for social media engagement.

Key Outcomes Expected:

Should be good at understanding client requirements and deliver basis commitment

Ideating, Posting and Promoting content on Social Media platforms (majorly Facebook & Instagram)

Ideating with the team on how to further build the dealer social platforms

Researching on various creative and ad formats available on the social platforms

Coordinate with design team to get creatives in place for social media accounts

Creation of content calendar

Competencies needed to deliver the desired outcome:

• Conceptualising creative ideas for designing
• Creative writing skills to be able to add value to social media engagement
• Good communication skills, to be able to timely & tactfully respond to mails and posts
• Active listener
• Active social media user - FB | Twitter | Instagram
• An eye for detail
• Ability to check and correct text matter
• Team player

Other traits:

• Enthusiastic
• People’s person
• Self-motivated
• Interpersonal skills
• Agile and adaptable
• Open to working on weekends from home
• Time Management

Experience / Qualification / Other Requirements:

• Graduates - BMM/BMS

What You Need for this Position:

B.tech/BE/MS/MCA/BCA Degree in Computer Science, Engineering or a related subject
3+ years of experience using Swift to develop and deliver production applications for iOS
Strong understanding of the fundamentals of native development patterns
Experience with ios app testing and security, including writing unit tests, test automation, and working closely with quality assurance teams
Experience with dependency management tools such as Cocoapods, SPM, and Carthage
Debugging experience with stack traces, spin traces, performance & concurrency/threading issues
Successful launch of consumer-grade applications to the Apple App Store
Experience with Git VCS and best practices for source code management
Proven experience with crafting and integrating client-side REST APIs
Familiarity with CI/CD Pipelines (Jenkins, FastLane and others)
Excellent written and verbal communication skills
Self-motivated, and outstanding analytical skills


What You Will Be Doing:

We're a small, fast-paced growing team tackling huge new challenges every day
Learning new concepts while working with an intellectual and exceptionally talented team
Friendly and high growth work environment
Competitive compensation

• Experience in software / web application architecture, estimates, design and development experience
• Knowledge of formal methods and techniques in software development
• Experience / Knowledge in the following technologies/languages/libraries/frameworks:
  • Primary Experience in C#, NodeJS and React JS.
  • Add on experience in HTML5, CSS, jQuery, JSON, API, Angular JS, AWS / Azure.
  • Experience with Version Control Software (GIT)

We are looking for a motivated PHP / Laravel developer to come join our team.

Responsibilities and Duties:

• Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increasing existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post-launch support
• Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager
• Keep abreast of new trends and best practices in web development

Required Skills

• At least 1 of experience in PHP / Laravel developer
• BS/MS degree in Computer Science, Engineering
• In-depth knowledge of object-oriented PHP and Laravel 5, 7 PHP Framework
• Hands-on experience with SQL schema design, SOLID principles, REST API design
• Software testing (PHPUnit, PHPSpec, Behat)
• MySQL profiling and query optimization
• Creative and efficient problem solver