Program Manager

Job Description Experience Location Duration Budget

Ruby On Rails Developer Must Have Skills:

● Overall 5+ years of experience in software engineering.

● 1.5+ yr experience with Ruby on Rails.

● Experience writing test cases using Rspecs

● Good understanding of front-end technologies and frameworks, such as ReactJS

● Solid experience with web services.

● Understanding of JavaScript dependency management and build tools.

● Experience with MongoDB, Postgresql, MySQL database.

● Comfortable in a work environment that requires strong problem-solving skills and independent self-direction coupled with team collaboration and open communication

● Understanding of RESTful web services

● Work in a fast-paced, creative atmosphere to develop new ideas that adapt to evolving user needs

● Experience using Git / GitHub.

● Experience with AWS services.

Good To Have:

● Experience with Infrastructure as Code (IaC) tools like Terraform for managing cloud

infrastructure. isko Summarise karo mujhe cutshort par post karna hai

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

• Produce well-researched content for publication online and in print
• Organize writing schedules to complete drafts of content or finished projects within deadlines
• Utilize industry best practices and familiarity with the organization's mission to inspire ideas and content
• Communicate and cooperate with a writing team, including a content manager, editors, and web publishers
• Follow an editorial calendar, collaborating with other members of the content production team to ensure timely delivery of materials
• Develop related content for multiple platforms, such as websites, email marketing, product descriptions, videos, and blogs
• Monitor and analyze the performance of key performance indicators (KPIs) to offer suggestions for improvement
• Use search engine optimization (SEO) strategies in writing to maximize the online visibility of a website in search results

• Proven record of excellent writing demonstrated in a professional portfolio
• Impeccable grasp of the English language, including idioms and current trends in slang and expressions
• Ability to work independently with little or no daily supervision
• Strong interpersonal skills and willingness to communicate with clients, colleagues, and management
• Ability to work on multiple projects with different objectives simultaneously
• Strict adherence to the style guides of each company and their policies for publication
• Good time management skills, including prioritizing, scheduling, and adapting as necessary
• Proficiency with computers, especially writing programs, such as Google Docs and Microsoft Word, Excel, Outlook, and PowerPoint
• Familiarity with each client's requirements and the company's brand image, products, and services

We are looking for candidate who can :-

1. Deal with our new and existing clients on daily basis to mantain relations

2. You willbe closing working with marketing team and help them to build best stratergies as per output.

3. knowing google sheets is an add on 

Hiring fresher's for role of “Customer Delivery Manager” for one of the leading product based company in telecom analytics servicing.

Perks:-

• Exciting opportunity to kick start career in leading telecom analytics solutions with worldwide customers & clients.
• Lucrative compensation at fresher’s level with attractive additional bonus
• Chance to travel as part of the work
• Great platform to learn, earn, deliver & grow in the telecom industry.
• Multiple Vacancies, thus higher chance of selection with on the spot offer.

Work responsibilities expected:

• Learning & understanding about company’s products, Digital and build knowledge that allows optimum deployments.
• Get trained on the standard and cloud deployment methodologies and practices and application of the same in the projects assigned.
• Optimal grievance handling & servicing on client requirements/queries, through best approach.
• Beforehand anticipation of situations, drawbacks and complaints & delivering adequate and timely solutions with premium customer satisfaction.

Desired Profile:

• Bachelor’s Degree in Computer/Telecommunications/E&E Engineering or equivalent with min 65% in final year.
• Strong communication skill. Good listener and really good at articulation of issues/discussion at hand.
• Solid organizational skills including attention to detail, multitasking skills, efficiency, agility.
• Strong understanding of Linux, Scripting, DevOps, SQL is a must. DevOps understanding will be an added plus.

• Ownership of MBSE support Frontline Desk to address the Service Operations requests
• 16x5 monitoring of MBSE Infrastructure environment
• Create CISM tickets based on the predefined standard cases
• Documentation of Service cases and standard operation procedures
• Contribution to the predefined Knowledge database on Sharepoint.
• Communication & coordination with different teams in India & Germany
• Resolve user-reported issues as per the agreed SLA
• Assignment and coordination of CISM tickets to Level 2 & Level 3 support group
• Knowledge of Linux server deployments
• Knowledge of IBM WAS, IBM HTTP server, proxy configurations, F5 servers, client and server certificates.
• Knowledge of writing Linux scripts (Shell/Perl)
• Good knowledge of IBM DB2
• Good knowledge of LDAP protocols, authentication/authorization in IBM Jazz CLM

About TBM Technologies Pvt Ltd

Established in 2006, we are a research-driven 'machine-to-next' technology company. In 2018, we were recognized as the 'Telecom Technology Company of the Year - India'. We were named 'Most Innovative Software Development Company - India in 2017' and 'Best Telecom Software Company - India'. Other awards include being named among the '20 Most Promising Software Development Companies' and recognition by GSMA at the Mobile World Congress 2011. Our smart solutions enhance lifestyles and save lives, by enabling more effective communications.

With our proprietary software and technologies, we deliver solutions to telecom operators, including Airtel, Dialog Axiata, Verizon Wireless, Vodafone, and Idea. A dedicated research team focuses on next-generation solutions with sensors, smart devices, location 5.0 technology, multi-lingual multi-modal communication, omnichannel delivery platforms, cloud technologies, virtualization, rack servers, mobile phones, analytics, machine learning, and IoT.