Production Engineer at IDFC · Mumbai · 2 - 8 years · ₹10L - ₹12L / yr · Posted 19 Sep 2024
Java
PythonCompany: IDFC
About the company: IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector
Job Description - The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis
Position: Production Support
Location: Mumbai
Minimum Qualification: Bachelor of Technology (B.Tech) / Bachelor of Science (B.Sc) / Master of Science (M.Sc) /Master of Technology (M.Tech) / Bachelor of Computer Applications (BCA) / Master of Computer Applications (MCA)
Experience: 2 to 5 years of experience in production support and 1 year of relevant experience in CMS/BXP application
CTC: 12 LPA
Employment Type: Full Time
Key Responsibilities:
- Hands on Experience Banking Production Support. Good to have knowledge of Intellect Payment, Collection, BXP, Integrator, Liquidity etc.
- System understanding and hands on experience on Application Support
- Perform all tests on production applications
- Design production support procedures, policies and documentation.
- Prepare recovery procedures for all applications and provide upgrade to same.
- Identify and resolve technical issues.
- Establish the root causes of production errors and escalate serious concerns
- Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability
- Manage code migration across environments to ensure continued and synchronized functionality
- Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
- Supervise all alerts related to production application and system procedures and provide services proactively
- Prepare and coordinate communications to senior management.
- Deliver regular and customized training to teams within the business.
- Develop test scripts for new/changed production application capabilities.
- Capture and share best- practice knowledge amongst the team
- Stay abreast with global market trends and competitor strategies in key markets
- Leverage in-house synergies through collaboration with internal stakeholders
- Checking the BMC tool to check the tickets and update the status of the tickets accordingly
- Maintaining the SLA, do the critical analysis of application.
Skills and qualification:
- Technical Skill Set: Java, Spring boot, API/Microservice
- Basic Understanding of React, Angular, any UI framework , SQL
- knowledge of database , Log tracing application like Grafana, Jaeger, Kibana, etc ,
- Deployment pipeline like Jenkins, GoCD, GitLab, etc ,
- Good to have Docker, Kubernetes, Git
- Fair Knowledge on Oracle Database, SQL, PL/SQL, Java, Web Server, App Server, Linux, Windows Server
Shubham Vishwakarma
Full Stack Developer - Averlon
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grafanaRole Summary:
We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications.
- Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
- Analyze and resolve production incidents within defined SLAs.
- Perform incident, problem, change, and service request management.
- Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
- Perform SQL queries and database-level troubleshooting to identify application issues.
- Analyze application logs, alerts, and performance metrics to identify root causes.
- Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
- Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Support application deployments, releases, and production changes.
- Ensure effective communication with business users and stakeholders during critical incidents.
- Identify recurring issues and drive problem management and service improvement initiatives.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in on-call/shift support as required.
Mandatory Skills
- 6+ years of experience in Application Production Support.
- Strong experience in Incident & Change Management.
- Hands-on experience with Linux/Unix.
- Good knowledge of SQL and Oracle database support.
- Experience with monitoring and observability tools:
- Splunk
- Grafana
- AppDynamics
- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills
Job Summary:
We are looking for an experienced Production Support Engineer with strong Linux Administration skills to manage production environments, troubleshoot application and infrastructure issues, and ensure system availability and stability. The role involves Linux administration, production support, database support, monitoring, observability, cloud exposure, and automation.
Primary Skills:
- Linux Administration
- Production Support
Secondary Skills:
- Oracle SQL / Database Support
- Splunk
- Grafana
- AppDynamics
- Cloud – OCP / OpenShift
- Monitoring & Observability
- Shell Scripting / Automation
Key Responsibilities:
- Provide L2/L3 production support for critical applications and infrastructure.
- Perform Linux server administration, troubleshooting, and issue resolution.
- Monitor production systems and proactively identify performance and availability issues.
- Analyze application, system, and infrastructure logs to troubleshoot incidents.
- Work with Oracle databases and perform basic SQL queries and database-related troubleshooting.
- Use monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
- Troubleshoot system performance, connectivity, process, disk, memory, and CPU-related issues.
- Participate in incident, problem, and change management activities.
- Support cloud/container platforms such as OpenShift/OCP.
- Create and maintain Shell scripts for operational tasks and automation.
- Coordinate with application, database, cloud, and infrastructure teams for issue resolution.
- Participate in production deployments, maintenance activities, and release support.
- Follow ITIL processes and maintain proper incident and operational documentation.
- Participate in on-call and production support activities as required.
Mandatory Skills:
- 7+ years of relevant IT experience
- Strong Linux Administration
- Strong Production Support experience
- Good troubleshooting and incident management skills
- Experience working in a 24x7 production environment
- Hands-on experience with monitoring/logging tools
Good to Have:
- Oracle SQL
- Splunk / Grafana / AppDynamics
- OpenShift / OCP
- Shell scripting
- Cloud exposure
- Monitoring & Observability
We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and infrastructure.
- Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
- Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
- Analyze alerts, logs, performance metrics, and system behavior to identify issues.
- Troubleshoot routing, load balancing, connectivity, and network-related problems.
- Perform incident investigation, troubleshooting, and root cause analysis.
- Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
- Handle production incidents and ensure timely resolution within defined SLAs.
- Participate in problem management and identify recurring issues.
- Perform application health checks and proactively identify potential failures.
- Maintain troubleshooting guides, runbooks, and operational documentation.
- Support planned changes, deployments, and maintenance activities.
Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
Grafana
AppDynamics
Production Support
Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon