Production Engineer

Job Summary:

We are looking for an experienced Application Production Support Engineer with hands-on experience in Internet Banking application support, Middleware technologies, and OpenShift (OCP) operations. The candidate should be skilled in production incident management, application troubleshooting, root cause analysis, and ensuring the availability and stability of critical banking applications.

Mandatory Skills:

• Internet Banking Application Production Support
• Middleware Administration and Troubleshooting
• OpenShift Container Platform (OCP)
• Incident Management and Production Troubleshooting
• Application Monitoring and Log Analysis
• Root Cause Analysis (RCA)

Key Responsibilities:

• Provide production support for Internet Banking applications and ensure smooth day-to-day operations.
• Troubleshoot application issues and resolve production incidents within defined SLAs.
• Monitor application health, logs, and system performance to identify and resolve issues.
• Support middleware components and troubleshoot application connectivity and deployment issues.
• Manage and troubleshoot applications running on OpenShift (OCP).
• Perform root cause analysis for recurring incidents and implement corrective actions.
• Coordinate with application development, infrastructure, and middleware teams to resolve critical issues.
• Participate in incident management, change management, and release activities.
• Maintain technical documentation, incident reports, and support procedures.

Job Summary

We are looking for an experienced Application Support Engineer (L2) with expertise in supporting banking applications, monitoring production systems, troubleshooting incidents, and ensuring application availability and stability. The candidate should have strong SQL skills, knowledge of ITIL processes, experience with shell scripting, Grafana dashboards, Control-M job scheduling, and automation of routine support activities.

Key Responsibilities

• Provide L2 production support for critical banking applications and ensure high availability and performance.
• Monitor application health, system performance, logs, and alerts using Grafana and observability tools.
• Troubleshoot production incidents, perform root cause analysis (RCA), and implement permanent fixes.
• Write and execute SQL queries to investigate application issues, validate transactions, and perform data analysis.
• Monitor, manage, and troubleshoot batch jobs and workflows using Control-M.
• Perform log analysis and execute shell scripts for system checks, troubleshooting, and routine operational activities.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Automate repetitive operational tasks using shell scripting and other automation techniques.
• Collaborate with development, infrastructure, database, and business teams to resolve production issues within agreed SLAs.
• Participate in incident bridges, provide timely updates to stakeholders, and prepare incident reports.
• Support application deployments, release activities, and post-deployment validation.
• Maintain support documentation, knowledge articles, SOPs, and operational runbooks.
• Ensure compliance with banking security policies, audit requirements, and operational procedures.

Required Technical Skills

• Application Support: Hands-on experience in L2 production support, incident troubleshooting, and application monitoring.
• SQL: Strong SQL query-writing skills, joins, subqueries, data validation, and troubleshooting database-related issues.
• Observability: Knowledge of application monitoring, log analysis, metrics, alerts, and performance troubleshooting.
• Grafana: Experience monitoring dashboards, analyzing metrics, identifying anomalies, and troubleshooting alerts.
• Control-M: Experience monitoring batch jobs, handling job failures, managing dependencies, and rerunning failed jobs.
• Shell Scripting: Basic to intermediate scripting for log analysis, health checks, file processing, and task automation.
• ITIL: Understanding of Incident, Problem, Change, and Service Request Management processes.
• Automation: Ability to automate repetitive support tasks and improve operational efficiency.
• Banking Domain: Understanding of banking applications, transaction processing, batch processing, and business-critical production operations.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting business-critical applications in a banking or financial services environment.
• Knowledge of Linux/Unix operating systems and application/server logs.
• Familiarity with SLA management, production support rotations, and on-call support.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Key Competencies

• Incident prioritization and effective problem-solving.
• Root cause analysis and preventive action implementation.
• Production stability and service improvement.
• Coordination with cross-functional technical teams.
• Ability to work in a 24/7 support environment when required.

Overall Objective: Ensure stable and reliable banking application operations by proactively monitoring systems, resolving production incidents, automating routine activities, and meeting defined service-level agreements (SLAs).

Job Description:

We are looking for an experienced Production Support Engineer to support our Internet Banking Application. The candidate will be responsible for application production support, release deployments, middleware operations, monitoring, and incident management to ensure high availability, stability, and performance of banking applications.

Responsibilities:

• Provide production support for Internet Banking Applications and ensure high availability.
• Manage release deployments and middleware operations in coordination with development and operations teams.
• Monitor application performance using Splunk, AppDynamics, and Grafana.
• Handle incident management, troubleshooting, root cause analysis, and timely issue resolution.
• Support OS patching and routine system maintenance activities.
• Collaborate with cross-functional teams to improve application stability and performance.
• Maintain technical documentation, troubleshooting procedures, and support processes.
• Participate in on-call support rotations as required.

Mandatory Skills:

• Application Production Support experience in banking or financial services.
• Strong knowledge of middleware technologies and operations.
• Hands-on experience with Splunk, AppDynamics, and Grafana.
• Good understanding of incident management and troubleshooting.
• Knowledge of OS patching and system maintenance.

Preferred Skills:

• Cloud infrastructure and operations experience.
• Scripting knowledge in Python or Bash.
• Understanding of ITIL processes and best practices.
• Strong analytical, problem-solving, communication, and collaboration skills.

Job Summary

We are looking for an experienced Application Production Support Engineer with strong hands-on experience in Internet Banking application support, Middleware technologies, and OpenShift Container Platform (OCP). The candidate will be responsible for ensuring the stability, availability, and performance of critical banking applications in a production environment.

The ideal candidate should have experience in troubleshooting production incidents, performing root cause analysis, monitoring application health, and coordinating with development, infrastructure, database, and business teams to ensure smooth banking operations.

Key Responsibilities

• Provide L2/L3 production support for Internet Banking applications and ensure high availability of critical banking services.
• Monitor application performance, system health, logs, and alerts to proactively identify and resolve issues.
• Troubleshoot application failures, transaction issues, login/authentication problems, API failures, and other Internet Banking-related incidents.
• Perform middleware administration, monitoring, and troubleshooting across application servers and related middleware components.
• Manage application deployments, pod monitoring, log analysis, and troubleshooting in OpenShift Container Platform (OCP).
• Investigate production incidents, perform root cause analysis (RCA), and implement preventive measures to avoid recurrence.
• Work with middleware, database, network, infrastructure, DevOps, and development teams to resolve complex technical issues.
• Support production releases, deployment validation, application restarts, and post-deployment health checks.
• Handle incident, problem, and change management processes in accordance with defined SLAs.
• Maintain technical documentation, incident reports, SOPs, and knowledge base articles.
• Participate in rotational shifts, weekend support, and on-call support as required.

Mandatory Skills

• Internet Banking Application Support: Hands-on experience supporting Internet Banking applications in a production environment.
• Middleware Support: Practical experience in middleware monitoring, configuration, troubleshooting, and application server operations.
• OpenShift (OCP): Hands-on experience with pod monitoring, logs, deployments, troubleshooting, and basic cluster/application operations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience with Linux/Unix commands and application log analysis.
• Good understanding of HTTP/HTTPS, REST APIs, and application connectivity.
• Experience working with ITSM tools and incident management processes.
• Strong communication and coordination skills.

Good to Have

• Experience in banking, financial services, or payment-related applications.
• Knowledge of Java/J2EE applications and application server technologies.
• Familiarity with Kubernetes, Docker, CI/CD pipelines, and deployment automation.
• Basic SQL knowledge for production troubleshooting.
• Experience with monitoring tools such as Grafana, Prometheus, Splunk, ELK, or similar platforms.
• Understanding of banking security, authentication, and transaction processing workflows.

Required Experience

• Relevant Experience: 3–8 years in application production support.
• Domain Experience: Hands-on Internet Banking application support is mandatory.
• Technical Experience: Middleware and OpenShift (OCP) operational experience is mandatory.
• Work Environment: Production-critical applications with SLA-driven support.

Ideal Candidate Profile

We are looking for a proactive support engineer who can independently troubleshoot production issues, manage incidents within defined SLAs, and ensure the reliability of Internet Banking services. Candidates must have practical production experience in all three key areas: Internet Banking, Middleware, and OpenShift (OCP).

Important: Candidates with only generic application support experience and no hands-on Internet Banking support experience will not be suitable for this role.

Job Summary

We are looking for an experienced Application Support Engineer (L2) with strong knowledge of application support, observability, SQL, ITIL processes, shell scripting, automation, and Grafana. The candidate will be responsible for providing production support for banking applications, monitoring application performance, troubleshooting incidents, performing root cause analysis, and ensuring system availability and stability.

The ideal candidate should have experience working in a banking or financial services environment, with a strong focus on incident management, problem management, monitoring, and operational efficiency.

Key Responsibilities

• Provide L2 production support for banking applications and ensure high availability and smooth business operations.
• Monitor application health, performance, logs, and alerts using observability tools such as Grafana.
• Troubleshoot application issues, analyze logs, identify root causes, and coordinate with L3, development, infrastructure, and database teams for resolution.
• Perform SQL queries to validate data, investigate application issues, and troubleshoot database-related incidents.
• Develop and maintain shell scripts to automate routine operational tasks and support activities.
• Identify opportunities for automation to reduce manual effort and improve operational efficiency.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Monitor critical banking transactions, batch jobs, interfaces, and application workflows.
• Perform root cause analysis (RCA) and prepare incident reports and preventive action plans.
• Ensure adherence to SLA, KPI, and operational performance targets.
• Participate in production deployments, release validation, and post-deployment monitoring.
• Maintain support documentation, SOPs, knowledge base articles, and troubleshooting guides.
• Coordinate with business stakeholders and internal teams to ensure timely resolution of production issues.
• Support audit, compliance, and operational control requirements relevant to banking applications.

Required Technical Skills

• Application Support: Hands-on experience in L2 application and production support.
• Observability: Experience with application monitoring, log analysis, metrics, dashboards, and alert management.
• Grafana: Knowledge of dashboards, metrics visualization, alerting, and application health monitoring.
• SQL: Ability to write queries, perform data validation, troubleshoot database issues, and analyze transaction data.
• ITIL: Understanding of incident, problem, change, and service request management processes.
• Shell Scripting: Ability to write and execute shell scripts for troubleshooting and operational activities.
• Automation: Experience automating repetitive support tasks and operational workflows.
• Production Operations: Experience with incident investigation, RCA, SLA management, and escalation procedures.
• Banking Domain: Understanding of banking applications, financial transactions, batch processing, and business-critical operations.

Preferred Skills

• Experience with Linux/Unix operating systems.
• Knowledge of log monitoring and analysis tools.
• Familiarity with APIs, application servers, and database connectivity troubleshooting.
• Exposure to tools such as Splunk, ELK/Elastic Stack, Prometheus, or similar monitoring platforms.
• Experience supporting payment systems, core banking applications, transaction processing, or other financial services applications.
• Understanding of production change controls, audit requirements, and operational risk management.

Job Description

We are seeking an experienced Production Support professional to provide 24x7 support for mainframe and distributed applications, ensure high system availability, troubleshoot production issues, and maintain application performance across platforms.

Key Responsibilities

Provide 24x7 production support for mainframe and distributed applications.

Monitor batch jobs, online systems, and distributed application environments.

Perform abend analysis, job restarts, incident resolution, and root cause analysis.

Use APM tools to identify performance bottlenecks and prevent recurring incidents.

Support performance tuning, capacity planning, and availability improvements.

Coordinate with development, infrastructure, middleware, and database teams.

Support month-end, quarter-end, and year-end business-critical activities.

Ensure SLA adherence and follow ITIL processes.

Maintain runbooks, operational documentation, and knowledge base articles.

Required Skills

Mainframe, COBOL, JCL, and DB2.

VSAM and CICS.

Control-M and job scheduling.

Distributed application production support.

APM tools such as Splunk, AppDynamics, ThousandEyes, or similar.

Incident, problem, and change management (ITIL).

Log analysis, monitoring, alerting, and performance troubleshooting.

Job Summary:

We are seeking a dedicated and skilled Technical Support Engineer with a strong background in Application Production Support. The ideal candidate will be responsible for ensuring the stability, reliability, and performance of our applications in a production environment. You will work closely with cross-functional teams to troubleshoot issues, implement solutions, and enhance the overall user experience.

Responsibilities:

• Provide expert technical support for application-related issues, ensuring timely resolution and minimal disruption to services.
• Monitor application performance and conduct regular health checks to identify potential issues before they impact users.
• Collaborate with development teams to understand application architecture and assist in troubleshooting complex problems.
• Document and maintain knowledge base articles for common issues and solutions to improve team efficiency.
• Participate in on-call rotations to provide after-hours support as needed.
• Implement and maintain monitoring tools to proactively identify and resolve application issues.
• Assist in the deployment of application updates and patches, ensuring minimal downtime.
• Work with stakeholders to gather requirements and provide feedback on application performance and user experience.
• Conduct root cause analysis for recurring issues and recommend preventive measures.
• Stay updated with industry trends and best practices in application support and management.

Mandatory Skills:

• Strong knowledge and experience in Application Production Support.
• Proficiency in troubleshooting and resolving application issues in a production environment.
• Familiarity with monitoring tools and techniques for application performance management.
• Experience with incident management processes and tools.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, to effectively interact with technical and non-technical stakeholders.

Preferred Skills:

• Experience with cloud-based applications and services.
• Knowledge of scripting languages (e.g., Python, Bash) for automation tasks.
• Familiarity with database management and SQL.
• Understanding of ITIL processes and best practices.
• Experience with Agile methodologies and working in a DevOps environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in application support or IT service management are a plus.
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Job Summary:

We are looking for an experienced Java Application Production Support Engineer / Java SRE with strong expertise in application support, Unix, Oracle, and OpenShift. The candidate will be responsible for production monitoring, troubleshooting, performance optimization, and automation to ensure high availability and stability.

Mandatory Skills:

• Java Application Production Support / SRE
• Unix/Linux and Oracle Database
• OpenShift (OCP)
• SQL
• Splunk and AppDynamics
• Autosys
• Python scripting
• Grafana monitoring and dashboards

Responsibilities:

• Handle production incidents, troubleshooting, and root cause analysis.
• Monitor application performance using Splunk, AppDynamics, and Grafana.
• Support Java applications deployed on OpenShift.
• Manage SQL queries, batch jobs, and automation scripts.
• Collaborate with teams to improve system reliability and availability.

Role Summary:

We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
• Analyze and resolve production incidents within defined SLAs.
• Perform incident, problem, change, and service request management.
• Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
• Perform SQL queries and database-level troubleshooting to identify application issues.
• Analyze application logs, alerts, and performance metrics to identify root causes.
• Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
• Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Support application deployments, releases, and production changes.
• Ensure effective communication with business users and stakeholders during critical incidents.
• Identify recurring issues and drive problem management and service improvement initiatives.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in on-call/shift support as required.

Mandatory Skills

• 6+ years of experience in Application Production Support.
• Strong experience in Incident & Change Management.
• Hands-on experience with Linux/Unix.
• Good knowledge of SQL and Oracle database support.
• Experience with monitoring and observability tools:
• Splunk
• Grafana
• AppDynamics
• Strong troubleshooting and problem-solving skills.
• Good understanding of application monitoring, logs, alerts, and performance analysis.
• Strong stakeholder management and communication skills

• Experience in Core Java, CXF, Spring. 
• Experience in spring boot, microservices. 
• Extensive experience in developing enterprise-scale n-tier applications for the financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns. 
• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications. 
• Good development experience with RDBMS, preferably Sybase database 
• Good knowledge of multi-threading and high volume server side development 
• Experience in sales and trading platforms in investment banking/capital markets 
• Basic working knowledge of Unix/Linux 
• Excellent problem solving and coding skills in Java 
• Strong interpersonal, communication and analytical skills. 
• Should have the ability to express their design ideas and thoughts.