Product Manager - chat, whatsapp domain

Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionise their customer experience endeavours. 

Position Description: We're seeking a proactive individual to spearhead lead generation and client engagement efforts. The role entails identifying and connecting with key decision-makers to showcase how our product addresses their business needs.

Key Responsibilities:

- Address client engagement and retention challenges using our solutions.

- Utilize diverse channels including phone, email, research, and social media to generate new business.

- Identify and pursue potential buyers, both domestically and internationally.

- Determine budget and timeline by understanding key buying influencers.

- Foster prospect relationships through effective communication and follow-ups.

- Collaborate with Business Development Managers to expand the sales pipeline and meet revenue goals.

- Work with the Marketing team to drive inbound leads.

- Manage CRM data for accuracy and documentation.

- Prepare and analyze sales pipeline reports for effective tracking.

Requirements

- Education: Bachelor's degree in Business, Marketing, or related field.

- Experience: Proven sales or business development experience, preferably in B2B SaaS.

- Communication Skills: Excellent verbal and written communication to engage potential clients.

- Research Skills: Ability to identify prospects through various channels.

- Customer Focus: Understanding of customer needs to position our solutions effectively.

- Initiative: Proactive approach to lead follow-up and new business opportunities.

- Analytical Skills: Proficiency in preparing and analyzing sales reports.

Benefits

- Medical Coverage: Comprehensive healthcare for you and your family.

- Dynamic Work Environment: Thrive in an innovative workplace with growth opportunities.

- Learning and Upskilling: Access to professional development resources.

- Collaborative Culture: Join a team that values communication and teamwork.

• Experience in Spring Boot, Jenkins, Git, Hibernate, Kubernetes, and Docker
•  Experience in the development of scalable and extensible systems using Java
•  Proficiency in Database technology such as MySQL, Oracle, and MongoDB
• Routines Sync & Async
• Solid and fluent understanding of algorithms and data structures
• Excellent software design, problem-solving and debugging skills
• Demonstrated high ownership in previous projects
• Excellent Communication Skills"

We are hiring a Inside Sales Manager who will help drive high quality output from our Inside Sales Team of Team Leads & Telesales Executives 100+ members, owning their input metrics and the revenue generated from their efforts, in addition to managing team morale, hiring, training, upskilling and attrition
You will be working closely with the internal stakeholders and will be responsible for sales strategy, implementation and process optimization.

Job Roles and Responsibilities:

• Create a sales strategy for our range of products & execute it with excellence.
• Train TeleSales team Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
• Own the entire sales funnel & improve conversion rates, generating Sales Reports
• Work closely with the recruitment team to find exceptional talents for the telesales team.
• Focus on finding out the key tracking metrics for performance improvement and implement them.
• Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.

Who Would Be a Best Fit:

• 5+ years of experience in Inside sales/telesales experience into B2C environment is mandatory.
• Building, developing & leading a high performance in telesales team.
• Managed a sales quota of more than 1 crore per month.
• Is required to be a great people manager and should have managed 100+ Team members/Large Teams experience.
• Has delivered exponential growth in previous roles by turning around the sales team performance leveraging technology with innovative solutions.
• Have exemplary people management skills with inspirational leadership skills.
• Have showcased the ability to connect with team members & lead them to achieve stretch goals.
• Has growth mind-set Identifies opportunities & has a successful track record of delivering in a dynamic & undefined environment.
• Comes with very strong problem solving skills.
• Has proven ability to do root cause analysis, create & execute long term sustainable solutions.
• Have very strong communication skills.
• Should be able to work with both internal & external stakeholders exceedingly well.

Desired Candidate Profile

• Graduate/Postgraduate with 1-2 years of relevant HR experience in a diverse and multicultural work environment
• Strong interpersonal, communication(written and verbal) and problem solving skills
• Ability to work both independently and as an integral member of various teams
• Strong organization skills - ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
• Comprehensive knowledge of computer software applications such as Microsoft Word, Excel, and PowerPoint