Product Manager - chat, whatsapp domain

About Company

Our client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories like fashion and lifestyle; food and FMCG, home and decor and beauty and wellness. They are a team of experienced entrepreneurs, marquee investors, and industry professionals who have expertise and experience in building some of the most popular brands in the country. They partner with passionate entrepreneurs to combine their collective learning and experience with data science, digital ethnography, and technology. platforms to build brands that connect to the new generation of Indian consumers.

What you’ll be doing

• Work with brand entrepreneurs to create and implement a forward looking product strategy. Influence technology choices and business strategy in creating multiple D2C brands across Food, Fashion, Home, Beauty and more simultaneously.

• Convert brand proposition into digital user experiences covering pre and post purchase journeys across channels such as D2C, Social Media, Whatsapp, Marketplaces and Metaverse by understanding business economics of brands in their first 1000 days.

• Raise the bar on customer empathy & quality of what we deliver, work with small & high performance teams to build products, managing a fast-paced agile delivery model.

• Analyse macro trends on user behaviour and adoption, predict technology shifts to identify innovative (sometimes first to market) product features and work with multiple tech startups to drive metrics and time to market.

• Talk the data language and drive a working environment fostering data driven decision making while running experiments, identifying gaps and prioritization.

Requirements

• Entrepreneurial mindset with acute understanding of product market fit for every brand with ability to decide when to scale or sunset experiments/initiatives.

• Demonstrated ability to think strategically about business, product and technology and come up with immediate & market first product propositions.

• End to end product development functional knowledge cutting across digital shopping journeys, marketing, contact centre operations, payments etc

• Track record of building and delivering high-quality digital products and complex roadmaps, ideally across multiple product categories with geo-distributed teams

• Ability to provide clarity, cut through clutter and being decisive on priorities and metrics.

• Ability to excite people through communication and presenting data in most the ambiguous situations.

• Ability to define short term goals & metrics (sometimes on a weekly basis) and align teams on how-lists.

• Passion for technology and pro-activeness in developing and/or integrating home developed or 3rd party applications.

What you need to have:

Roles and responsibilities:

• Design and own product roadmap- Work very closely with the design, and technology team to ensure steady product execution.
• Customer Research - Understanding the pain points of the customer amongst different industries. Research into existing and potential future customer segments enables further granular segmentation on the marketing and sales side of the house
• Sales Enablement - Familiarity with the different stages of our sales cycle.
• Come up with various ideas and strategies to sustain and increase engagement and retention through various design elements
• Identify problems and deficiencies and implement solutions in a timely manner
• Partner with engineers to oversee the user experience of new features and products from conception through launch
• A/B test various strategies, make improvements and take key decisions around them
• Track the initiatives and measure week-over-week progress
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• Collaborate with development, and marketing teams
• Be data-driven and open to experimentation

We would love to hear from you if

• You have 2+ years of product management experience and a strong execution track record in building and managing technical software products
• You are excited about bridging access in the financial services space and becoming an industry expert in the field of income and employment verification and the competitive space of employment-related APIs
• Intensely curious, with a good understanding of analytics and a desire to learn from the data
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• You have the technical knowledge to collaborate closely with our product and engineering teams while also having the communication skills to distill and position the important information to the rest of the business organization.
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• Knowledge of research and design techniques such as qualitative research methods, personas, wireframing, task analysis, journey mapping, sketching, prototyping, usability testing, etc
• Comfortable with uncertainty and things changing fast, this is early-stage startup life. You're constantly balancing the need for quality and well-thought details with the required speed of iteration

• Brand new MacBook
• Stock Options
• Health Insurance
• Unlimited Sick Leaves
• Passion Fund (Invest in yourself or your passion project)
• Wind Down

At Qsignage, we are looking for a person who is highly passionate about building innovative solutions for the rural market with a focus on value-driven deliverables, wants to work, learn and expand their capability into the start-up domain.

This role is a great fit for someone who enjoys project management, process improvement, and fast pace environment. 

Apply to the link below and get in touch with us now!

SKILLS REQUIRED (Market Research and Product Development)

• A passionate researcher who leverages opportunities and deliver actionable insights for driving innovation 
• Intellectually curious about learning new skills and challenging self to be better in every move made towards the company's growth
• Ability to build and manage the diversified team and show a sense of direction towards achieving the vision
• Able to champion customers and market insights to drive product, market, and business strategies
• Should be able to identify and address critical business issues through collaboration, analytics, and market intelligence
• Ability to liaising with the clients to negotiate on the research projects

ROLES AND RESPONSIBILITIES

• Communicate and collaborate with internal and external stakeholders to understand the business need
• Understand the business objectives and design a research methodology to dig out the primary as well as secondary information
• Should be able to collect data on Customers, Market place and competitors
• Should have validated experience of setting direction for large scale products keeping delightful user experience as the end goal
• Create products that empower rural advertising in the market or allow clients to remain competitive in the market
• Determine all the environmental factors and design product specifications
• Should be obsessed with Users and continuously ask What, How & Why to identify gaps in the critical systems and create products keeping deadlines in mind
• Perform validation at every stage through continuous research and evaluation

BENEFITS

Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture

The high degree of value on Autonomy, Flexibility, Empathy, and Mobility

An awesome work culture that has an agile team with a growth mindset

• Build hypotheses: It starts with identifying the problems by doing in-depth research with customers and cross-validating it with data analysis. We are razor-focused on solving the right problems:
• Identify solutions: You will be defining the requirements and working with a cross-functional team from design, engineering, business, marketing, and support. You will identify solutions that truly solve the user problem keeping business interests in mind
• Launch and iterate: No product is truly world-class in the first launch. Your job is not just to launch new products but also to work closely with other teams to ensure the go-to-market is completed from all sides. Additionally, you will also balance new product launches with iterating on existing products ensuring that you pick the ones that are most impactful
• Build roadmap: You will always have a roadmap for your product and you will constantly update the roadmap taking into account the rapid change of business dynamics as well as user behavior and segments that we would go after
• Help build the team: Participate in hiring cross-functional team members for different roles

You are a right fit if:

• You understand technology, but love customer-first & business-first thinking
• You are comfortable working hands-on in a fast-paced start-up environment
• You are good at problem-solving and have an analytical and data-driven approach to day-to-day work
• You have prior work experience in the tech-driven lending business
• You are in love with Bangalore weather and would enjoy working here :)

Why should you work with us?

• Work in one of the most exciting start-up sectors
• Opportunity to create impact for the blue-collar workforce
• Unique and unsolved problems for the unique customer segment to work on
• The non-hierarchical, flat, and transparent culture where we also have lots of fun
• Pay at par with market salaries

Responsibilities :

1. Reporting to the Product stakeholders (including Founders) and collaborating with the product development team.

2. Gathering product data, including web analytics, statistics, and consumer trends.

3. Analyzing consumer research data and recording product defects.

4. Determining improvements to product features.

5. Coordinating findings with the product team and aligning it with business goals.

6. Preparing project status and risk management reports.

7. Developing marketing strategies for enhanced product features.

8. Training internal departments on new product features and providing support to customers.

9. Developing efficient customer communication and feedback channels.

Qualifications (Must Have) :

1. Bachelor's degree in computer science, business management, marketing, or a related field.

2. At least 2 years of experience in a similar role would be advantageous.

3. Experience in gathering and interpreting qualitative product data and consumer feedback.

4. Ability to analyze industry trends and competitor behavior.

5. Exceptional ability to identify improved product features and contribute to marketing strategies.

6. Ability to report to the Product Manager and collaborate with the product development team.

7. Proficiency in compiling project status, risk management, and marketing reports.

8. Ability to maintain strong customer relations and provide product support.

9. Competency in training internal departments on new product features.

10. Excellent communication skills.