Product Manager

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Job Title: Plant Head – Solapur Manufacturing Facility

Location: Solapur, Maharashtra

Department: Operations / Manufacturing

Reporting To: Operations Head

Education: B.E. / B.Tech in Mechanical/Electrical/Production or related field; MBA/PGDM preferred.

Experience: 11–15 years, with at least 5 years in a senior leadership role in plant/factory operations.

Brief Job Description:

The Plant Head will be responsible for leading end-to-end factory operations at Thermax’s Solapur plant, with a focus on achieving operational efficiency , Monthly outputs , ensuring statutory and regulatory compliance, fostering a culture of safety and quality, and driving continuous improvement.

The role demands strong leadership in production, maintenance, HR/ER, supply chain coordination, quality assurance, and administration.

Key Roles & Responsibilities: 

A. Plant Operations Management

• Oversee daily manufacturing activities to ensure Monthly outputs in line with the Business planning ,timely delivery, quality output, and cost control.
• Lead production planning, execution, stores & inventory management and monitoring in alignment with sales forecasts and customer orders.
• Ensure machine uptime, process reliability, and throughput maximization through effective maintenance coordination.

B. Administration & Compliance 

• Implement company policies, SOPs, and statutory rules across all functional areas.
• Handle factory licensing, labor laws, EHS regulations, and other government compliances.
• Conduct periodic audits (internal & external) for process and statutory adherence.

C. Industrial Relations & Workforce Management

• Lead harmonious industrial relations (IR) with union and non-union workforce.
• Address grievances, disciplinary matters, and ensure workforce motivation and productivity.
• Coordinate with HR for recruitment, training, performance evaluation, and legal compliance.

D. Health, Safety & Environment (HSE) 

• Drive a zero-accident culture; ensure compliance with ISO 14001, ISO 45001, and safety norms.
• Conduct safety drills, toolbox talks, and enforce use of PPE and safe work practices.

E. Continuous Improvement & Digitization 

• Drive lean initiatives, Kaizens, TQM, TCM, TPM, and 5S to improve productivity and efficiency.
• Support digitization of plant operations, asset tracking, energy monitoring, and data-driven decisions.

F. Stakeholder Coordination 

• Liaison with supply chain, sales, project management, quality, commercial and finance teams for smooth plant operations.
• Host customer visits, audits, and ensure factory readiness to meet client-specific requirements.

G. Asset & Inventory Management

• Manage assets, maintenance schedules, spares planning, and disposal as per company guidelines.
• Ensure accurate stock levels and efficient utilization of materials and consumables.
• Responsible for overall inventory management including raw materials, WIP, finished goods, consumables, and spares, ensuring optimal stock levels, minimum working capital, and alignment with production schedules.
• Should be able to operate ERP-based material control and support SCM in improving inventory turnover ratio

H. Reporting & Documentation

• Prepare and present daily/weekly/monthly MIS reports to management.
• Maintain accurate documentation of production, maintenance, safety incidents, and legal compliances.
•  

Desired Profile & Skills:

• Knowledge Areas: 
• Factory Act, Labour Laws, and Environmental Regulations
• ISO, TPM, TCM, TQM, Lean Manufacturing
• Budgeting, Cost Control, and CAPEX Planning
• Technical Skills: Knowledge of manufacturing and plant maintenance; Proficiency in MS Office, ERP/SAP, CMMS tools.
• Leadership Attributes: 
• Strong decision-making and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to build teams and drive performance
• Crisis management and conflict resolution capability

Responsibilities : 

• Conduct product demonstrations at hospitals to showcase the capabilities and benefits of the device. 
• Product installation and provide troubleshooting support for devices. 
• Perform site assessments and communicate device requirements to the remote team. 
• Train healthcare professionals, including nurses and doctors, as well as patients, on the use of the Dozee device and the patient monitoring dashboard. 
• Coordinate with the remote team, providing detailed updates on activities conducted during site visits.
• Establish and maintain strong relationships with healthcare professionals, ensuring effective communication and collaboration.
• Assist in ad hoc operational task, as required

Desired Experience:

• Graduation /Diploma ( Science / ITI preferred) 
• 0-2 years of field operations/ field sales experience from healthcare or hospital industry.
• Open to travel within the city . 
• Open to working inside hospital wards and work in night shifts- occasionally as required,
• Good communication skills and fluency in local languages
• Prior experience of working with nurses/doctors is preferred
• Candidate should have basic understanding of operating a computer Additional 
• good-to-have(s)
• If you have experience in the hospital/ healthcare segment 
• If you have experience in working with startups

Since 1988 Quicken has been the top personal management software for millions of consumers. We pioneered a radically easier and faster way for people to manage their household finances. Since then we’ve continued to focus on delighting customers and making the Quicken product and experience better than ever.

Job Title:        Senior Data Engineer

Location:        Bangalore, India

Department:  Product Development

Quicken is the #1 personal finance management software with a 30-year heritage of helping millions of individuals and families stay on top of their finances. We are working on a strategy to deliver awesome personal finance experience to our customers across Windows, Mac, iOS, Android, and Web.

The successful candidate will join a fast-paced software development team building the next generation of Quicken Data Platform. The team uses the latest software development technology and tools.

If you are looking to be part of a high-performing team at the heart of a fun, energetic, and innovative company, come join the Quicken Team!

Responsibilities:

This is an opportunity to be a highly visible and key contributor on a small and passionate team delivering innovative data platform solutions across the company. You’ll help shape and deliver on an aggressive and innovative roadmap in areas key to Quicken’s continued success and growth.

• Senior Data Engineer role is a technical hands-on role. The responsibilities range from being at the vanguard of solving technical problems to venturing into unchartered areas of technologies to solve complex problems.
• Implement, or operate comprehensive data platform components to balance optimization of data access with batch loading and resource utilization factors, per customer requirements.
• Develop robust data platform components for sourcing, loading, transformation, and extracting data from various sources.
• Build metadata processes and frameworks.
• Create supporting documentation, such as metadata and diagrams of entity relationships, business processes, and process flow.
• Maintain standards, such as organization, structure, or nomenclature, for data platform elements, such as data architectures, pipelines, frameworks, models, tools, and databases.
• Implement business rules via scripts, middleware, or other technologies.
• Map data between source systems and data lake
• Ability to be independent and product high quality code on components related to the Data Platform. Should also possess Creativity, Responsibility, and Autonomy.
• Participate in the planning, design, and implementation of features, working with small teams that consist of engineers, product managers, and marketing.
• Demonstrate strong technical talent throughout the organization and engineer products that meet future scalability, performance, security, and quality goals while maintaining a cohesive user experience across different components and products.
• Adopt and share best practices of software development methodology and frameworks used in data platform.
• Passion for continuous learning, experimenting and applying cutting edge technology and software paradigms. Also responsible for fostering this culture across the team.

Qualifications: 

• 3+ years of hands-on experience with data platform technologies and tools
• Extensive experience in Python
• Should be comfortable with using REST APIs
• Experience in  at  least  2  of  the  3  stages  of  any  big  data  pipeline  -  data

ingestion/acquisition, data processing/transformation and data visualization

• Experience in  database  user  interface  and  query  software  -  Structured  query language (SQL)
• Experience in one or more structured DBMS along with data modelling – MySQL
• Nice to have working experience in big data processing frameworks like Spark
• Nice to have working knowledge on visualization tools like Tableau, Kibana, Amazon QuickSight
• Nice to have familiarity in AWS EMR, Kinesis, EC2, S3, AWS Glue
• Experience working with geographically distributed teams across different time zones
• Strong communication skills, both oral and written whether in-person or virtual
• Experience with Agile methodologies
• Bachelor’s degree in computer science or other technical discipline, or equivalent experience

What we offer:

• Competitive salary and performance bonus
• Amazing culture, strong believers in Autonomy/Mastery/Purpose
• Customer-driven, we make money by building the best products for our users. No confusion about how to win – build amazing products!
• Ability to work with and learn from some incredible talent
• Highly recognizable brand

Your Day-to-Day Role:

• Design and implement web applications from initial concept, architecture design, to completed, operational software.
• Lead complex engineering tasks where you’ll act as the technical authority.
• Contribute to code reviews and continuous integration.
• Adapt and apply cutting edge technologies.
• Collaborate with other engineers, designers, and product owners to define elegant customer solutions.
• Ensure robustness by writing automation tests for your code.

What Are We Looking For:

At least 3 years of professional experience in Fullstack development.

Mandatory Technical Skills

• Robust experience in MERN Stack (MongoDB, ExpressJS, ReactJS, NodeJS). Expertise in ReactJS, Redux, HTML, CSS.
• Proficiency in Javascript (ES6) and TypeScript.
• Hands-on experience in Socket Implementation.
• Solid understanding of GIT and its workflows.

Good to Have Skills (Optional)

• Familiarity with Material UI.
• Experience with HTML Canvas APIs (Ex: KonvaJS for canvas drawing).
• Basic understanding of AWS services (S3, Redis, Lambda, Messaging services, etc.). 

Desired Skills

1. Expereience in C#, Web API, .NET (Core and Framework), SQL Server.
2. Leading a team designing and implementing software solutions using the Microsoft Azure stack primarily, with scope to also work with open-source technologies.
3. Designing, building, testing, automating, monitoring, and supporting significant components within a modern digital service platform.
4. Helping to build and lead an effective, cross-functional squad practicing agile ways of working (Scrum, DevOps, Design Sprints) in tight collaboration with local and remote teams
5. Microservices and server less architecture with service fabric, functions and API apps, service bus.
6. Visual Studio, Visual Studio Code and GIT, Azure CLI (Cloud Shell), Azure DevOps.
7. Expertise in with Azure Active Directory, VNETs, NSGs, ASGs, OAuth and OpenID Connect, Azure traffic manager, CDN, App Gateway and load balancers.
8. Hands on experience of executing cloud native projects in Azure with DevOps

Node JS Developer

Job Description:

• Node JS Developer

  Job Description:

   

  • 1 year development experience in NodeJs(v4 and above)
  • Knowledge in Unit testing frameworks like Mocha
  • Experience in working with any NodeJs web framework(Express or Hapi)
  • Development experience using any persistent store (NoSql or Relational)

   

  • Formal Deliverables
  • Design and development of new and enhance existing applications using Node.JS
  • Collaborate with internal and external team members to ensure projects get delivered as planned
  • Develop Backend services using HapiJs
  • Develop background workers based on cron or rabbitmq messages
  • Support existing and new features via bug fixes, prod support or monitoring scripts
  Unit testing for all the developed modules1 year development experience in NodeJs(v4 and above)

• Knowledge in Unit testing frameworks like Mocha
• Experience in working with any NodeJs web framework(Express or Hapi)
• Development experience using any persistent store (NoSql or Relational)

• Formal Deliverables
• Design and development of new and enhance existing applications using Node.JS
• Collaborate with internal and external team members to ensure projects get delivered as planned
• Develop Backend services using HapiJs
• Develop background workers based on cron or rabbitmq messages
• Support existing and new features via bug fixes, prod support or monitoring scripts