Product Designer

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

What we want to accomplish and why we need you?

Haptik is one of the world's largest Conversational AI companies, having reached over 500 + million devices, and processed over 5 billion+ conversations till date. Haptik has been at the forefront of the paradigm shift of interaction from clicks to conversations. We have built a robust set of technology and tools that can enable any kind of conversational application. With a 400+ member strong team that is set to double in the coming year, Haptik is truly poised to lead the Conversational AI revolution with some of the best minds in the industry.

We are a full-stack conversational AI company from building products to delivering bots for our clients. We are looking for a front-end engineer who can help us build the next generation of enterprise-grade conversational AI platform.

What will you do every day?

As a front-end tech lead you will be responsible for building the Haptik platform which is used by people across the globe. You will be working closely with the product, design and platform team on a day to day basis and be responsible for the look and feel of the product. While you know how to work hard, you also know how to have fun at work and make friends with your colleagues.

Ok, you're sold, but what are we looking for in the perfect candidate?

- Have a keen eye for detail and passionate about UI and UX

- Has worked with a team of FE engineers to set tech processes and standards.

- Has experience in mentoring junior engineers.

- Have a solid understanding of front-end technologies especially React

- Build, maintain and gate-keep the platform tools

- Work closely with the PM and designers to deliver high-quality features

- Work closely with the backend engineers to understand the Interkat Platform and build for scale

- High-level estimating and scoping/breaking down of tasks

- Document features to make them easily understandable to clients

- Participate in code reviews, automated and functional testing, and other aspects of our quality assurance process

- Use and promote standard good coding practices

- Fully participate in a scrum-based, agile development team

- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices

- Work experience around optimizing build artifacts and performance monitoring

- Following security standards when using cookies/others to store user information etc.

Requirements :

- 5+ years of experience working on React.js

- Prior experience of leading/mentoring a team is a plus

- Knowledge of flux and redux

- Must have extensive experience working on Javascript, HTML, CSS, animations and UI/UX principles.

- Knowledge of backend technologies is a plus

- Good attention to detail, pixel perfect designs

- Bachelor's Degree in computer science or equivalent

- Good Communication skills

- Hustler with the passion for writing good code

- Team player

- Must have experience in working in an agile environment, exposure to tools like Jira would be an added benefit.

Requirements is such a strong word. We don't necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you've done most of it and are ready for the challenge of adding some new things to your resume.

Job Role: AUTOSAR Integration Expert

Mandatory Skills:

• AUTOSAR Integration (Vector, EB, CAN UDS, Vector Tools, BSW Integration)
• Minimum 4 years of relevant experience in automotive software development
• Extensive experience in AUTOSAR with different vendor stacks (Vector, EB), tools, and methodologies
• Hands-on experience in AUTOSAR stack integration, preferably with Vector stack
• Strong knowledge of various communication protocols: Ethernet, CAN, LIN, and FlexRay
• Solid understanding of different BSW (Basic Software) stacks
• Proficient working experience with various microcontrollers
• Strong embedded C programming and debugging skills
• Familiarity with software branching and merging methods

Job Responsibilities:

• Engage in tasks related to the integration and development of Flash Bootloader (FBL) features and perform comprehensive testing activities.
• Collaborate continuously with counterparts in Germany to understand requirements and effectively interpret and develop FBL features.
• Responsible for creating test specifications and documenting results accurately.

Why Join InfoGrowth?

• Become a key player in an innovative team dedicated to revolutionizing the automotive industry with cutting-edge software solutions.
• Work on exciting projects that challenge your skills and promote professional growth.
• Enjoy a collaborative and dynamic work environment that values creativity and teamwork.

The ideal candidate should be a proactive individual with strong communication skills and a team player. He or she should have an experience of at least 1-2 years in Java development.

1. Hands on experience in designing and developing applications using Java EE platforms and at least 1-2 years’ experience on the same.
2. Should have excellent in-depth knowledge on Core Java
3. Experience in multi-threaded server-side Java programming
4. Working knowledge on web services.
5. Working knowledge on hibernate and springs framework.
6. Added advantage if worked in any of the BPM tools
7. Should have worked in SDLC environment.
8. Good communication skills.
9. Experience in working effectively within a team.

Job Description

It is a platform for parents to find and book kids' activity classes in their neighbourhood.

We are currently hiring a Frontend developer for a startup in the B2C marketplace space based out of Mumbai.  This startup is an Online Marketplace, that serves as a Discovery and Booking Platform for Kids’ Activity Classes. Operations were launched in  November 2019, and have over 20KParents and 500+ educators listed on our Platform across the major Tier-I and Tier-II cities in India.

Platform details are listed below :

1. A SaaS platform for educators to simplify the management of their classes and workshops.
2. Educators get access to a dashboard and use our Class Management tool to create listings, view registrations, manage bookings and payments.
3. The dashboard also provides analytics for teachers to track visitor traffic, see drop offs and understand which social media channel generates maximum ROI for them.
4. Discovery & Booking Platform for parents so that they can search, view and book classes and workshops for their children.

Top 2 role must have’s

1. You should have REACT JS experience of building a product
2. You should be willing to work in a very early stage startup

Tech skills required for this role:

• Front end design in REACT JS at least 1.5 years
• AWS server
• Mongo Database
• API's written in Nodejs

Technical Solutions Specialist, App

• Understanding of products’ integration flows from a technical and sales perspective
• Work with the internal stakeholders in Criteo to understand client business objectives
• Providing feedback to our internal and/or client’s engineering team
• Be responsible and have ownership for the designed end to end solution’s projects
• Work in a fast-paced innovative environment and be cool under pressure
• Thrive when confronted with complex problems that require innovative solutions
• Act as a Subject matter expert on App related queries
• Leverages technical knowledge of products to meet customer needs
• Participate with the wider global team to improve and develop new tools and processes.
• Play a leading role in the testing and deployment phases of new products and customized solutions for our app business.
• Proactive development of tools and solutions that will have an impact on our campaign performance or set up to support the growth of our South APAC team
• Provide guidance to other team members on areas of expertise
• Identify bugs, report them, and work close to our internal teams for resolution

Who You Are

• Engineering background with a computer science-related degree
• Fluent in spoken & written English
• Experience with ad technology is a strong advantage, though not mandatory
• Experience in developing or reviewing/debugging code for mobile apps, ideally on both iOS and Android
• Experience with development and/or debugging MMP partner SDK's like AppsFlyer, Branch etc. will be a big plus
• Other web programming languages is a plus (JavaScript, HTML, …)
• Strong interpersonal and communication skills across all levels of interlocutors
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Proactivity associated with a “can do” way of working
• Problem-solving and a positive attitude in a fast-paced environment
• Autonomous personality and interested in taking initiatives and leading on projects
• Team spirit oriented, sharing best practices, and open to train other team members
• Attention to detail to act as a consultant and be reactive in front of any potential situations
• Passion for new media, internet trends, and continual learning

Expereince: 3-5 years

Domain: SQL server/SSIS/Cloud technology

Good Knowledge in Creating new tables in database.

Using Triggers, trunket,delete,view,etc