Product Designer / Lead (B2B SaaS, UX), Unif

About the Role

We are seeking an innovative Data Scientist specializing in Natural Language Processing (NLP) to join our technology team in Bangalore. The ideal candidate will harness the power of language models and document extraction techniques to transform legal information into accessible, actionable insights for our clients.

Responsibilities

• Develop and implement NLP solutions to automate legal document analysis and extraction
• Create and optimize prompt engineering strategies for large language models
• Design search functionality leveraging semantic understanding of legal documents
• Build document extraction pipelines to process unstructured legal text data
• Develop data visualizations using PowerBI and Tableau to communicate insights
• Collaborate with product and legal teams to enhance our tech-enabled services
• Continuously improve model performance and user experience

Requirements

• Bachelor's degree in relevant field
• 1-5 years of professional experience in data science, with focus on NLP applications
• Demonstrated experience working with LLM APIs (e.g., OpenAI, Anthropic, )
• Proficiency in prompt engineering and optimization techniques
• Experience with document extraction and information retrieval systems
• Strong skills in data visualization tools, particularly PowerBI and Tableau
• Excellent programming skills in Python and familiarity with NLP libraries
• Strong understanding of legal terminology and document structures (preferred)
• Excellent communication skills in English

What We Offer

• Competitive salary and benefits package
• Opportunity to work at India's largest legal tech company
• Professional growth in the fast-evolving legal technology sector
• Collaborative work environment with industry experts
• Modern office located in Bangalore
• Flexible work arrangements

Qualified candidates are encouraged to apply with a resume highlighting relevant experience with NLP, prompt engineering, and data visualization tools.

Location: Bangalore, India

CTC: 15 LPA to 21 LPA

Exp: 5 to 8 Years

Mandatory

• Strong Behavioral Data Analyst Profiles
• Mandatory (Experience 1): Minimum 4+ years of experience in user analytics or behavioural data analysis, focusing on user app and web journeys
• Mandatory (Experience 2): Experience in analyzing clickstream and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, or Firebase
• Mandatory (Skills 1): Hands-on experience in A/B testing, including hypothesis design, experimentation, and result interpretation.
• Mandatory (Skills 2): Strong analytical ability to identify behavioral patterns, anomalies, funnel drop-offs, and engagement trends from large datasets.
• Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI for dashboard creation and data storytelling.
• Mandatory (Skills 4): Basic understanding of UX principles and customer journey mapping, collaborating effectively with UX/CX teams
• Mandatory (Company): B2C product Companies (fintech, or e-commerce organizations with large user behavior dataset is a plus)
• Mandatory (Note): Don't want data analysis but business/product/user analysts

Ideal Candidate:

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

If interested kindly share your updated resume on 82008 31681

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare https://resources.workable.com/contract-administrator-job-description">sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

As an SSE, you will play a crucial role in designing, developing, and maintaining our backend systems

that power our platform. The ideal candidate will have a solid background in Python Django and a

strong understanding of databases, caching, and distributed systems.

● Design, develop, and maintain robust, scalable, and high-performance backend systems using

Python Django.

● Collaborate with cross-functional teams to understand business requirements and translate

them into technical solutions.

● Optimize application performance and scalability by implementing caching strategies, load

balancing, and distributed computing techniques.

● Ensure data integrity and security by implementing best practices for data storage, retrieval,

and access control.

● Develop and maintain integrations with external APIs and services to support seamless

interactions with third-party systems.

● Identify and address performance bottlenecks and other system issues to improve overall

system efficiency.

● Write clean, maintainable, and testable code following industry-standard coding practices.

● Conduct code reviews and provide constructive feedback to peers to ensure code quality and

adherence to best practices.

● Mentor junior team members and assist in their professional growth.

Job description

The primary role of this position is to receive final product design from Figma and then create pixel perfect UI in React Native (iOS, Android & Web App). It is of highest priority that communication is clear and transparent. The successful candidate must have the ability to self-manage each task not requiring a large amount of detailed explanation to complete.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms and Web App.
• Leverage native APIs for deep integrations with both platforms and Web App.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Skills

• Firm grasp of the JavaScript (and TypeScript) language and its nuances, including ES6+ syntax
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean JavaScript code
• Fluent at working with third-party dependencies and debugging dependency conflicts
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
• Understanding of REST APIs, the document request model, and offline storage
• GraphQL
• BitRise, GutHub, BitBucket

Advantageous attributes 

Understanding of AWS environment, Node.js, and Microservices