Product Analyst

We are looking for Customer Delight Specialists who will ensure every learner’s journey with us is positive, impactful, and supportive. You will handle learner inquiries, resolve challenges, and guide them to maximize their learning experience with empathy and clear communication.

💼 Key Details

CTC: ₹3.7 LPA (90% fixed & 10% variable)

Job Type: On-site, 5 days working

Interview Mode: Face-to-Face

Availability: Immediate joiners preferred

Eligibility: Open for fresh graduates (Technical background – BTech, BCA, BSc Computer Science)

🎯 Key Responsibilities

Handle inbound/outbound calls, emails, and chats for domestic & international learners

Resolve product-related issues with effective solutions and clear communication

Provide empathetic support to learners facing study or technical challenges

Guide learners to the right resources and supplementary content

Build strong learner relationships through personalized support and advice

Go the extra mile to exceed expectations and contribute to learner satisfaction

✅ Desired Profile

Excellent communication skills (verbal & written)

Professional approach with strong problem-solving abilities

0–1 year of experience in voice process (calls, chat, ticket management)

Preferably from an ed-tech or educational services background

Familiarity with LMS and digital learning tools is a plus

Ability to personalize learner engagement strategies

⏰ Shift Details

Rotational shifts & rotational week offs

"Candidates eager to join can submit their application or reach out through a call

JD :

1yrs of B2B sales & Enterprise sales experience.

Lead generation/prospecting, client engagement, product-Demo.

Negotiation and closing deals, sales reporting.

Managing client relationships.

Strong understanding of selling SaaS technologies.

Strong verbal & written communication.

Demonstrated ability to develop new business opportunities.

Full Time @ Anywhere in India

3+ years

• Architecting and implementing the solutions we build
• Working with the team, client and project manager to efficiently deliver projects
• Translating business needs to technical solutions and communicating with the client
• Ensuring that good programming practices are followed
• Supporting other engineers’ growth with your expertise and mentorship
• Taking part in internal initiatives such as performance reviews, technical recruitment, estimation of pre-sale projects

• 2+ years of experience in Spring boot Framework
• Experience with REST- JSON, SOAP/XML is mandatory
• Proven working experience in Java development
• Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, Hibernate JAXB, JAX-WS, MySQL/PostgreSQL, Junit
• Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
• Hands-on experience in designing and developing applications using Java EE
• Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.
• Experience with test-driven development
• Experience with GIT and Maven.
• Experience with Spring Security.

• Design, develop, implement and maintain our core Oracle applications.
• Maintain our SQL / PLSQL processes.
• Ensure DB availability.
• Proactively manage and maintain security standards and controls by creating storage database structures with high-level security features.
• Actively seek to optimise and simplify our architecture.
• Take ownership of performance and capacity monitoring aspects of the DB.
• Execution of data migration jobs and scripts as required.
• Assist the infrastructure team in sizing hardware used for the DB.
• Support and collaborate with product developers.
• Contribute to the creation and maintenance of disaster recovery plans.
• Work closely with the application vendors, co-ordinate and manage the DBA activities.
• Own and follow up with Vendors/Stakeholders & their DBAs when required.
• Create a reliable backup strategy. Ensure database backups are appropriately
• executed and periodic restorations are exercised to ensure backup quality.
• Determine and document DB policies, procedures and standards.
• Performance testing and evaluation to ensure data security, privacy and integrity.
• Identification of bottle necks and deadlock issues.
• Ensure SLA's & operational KPI’s are met, working as necessary with internal and external support functions when major incidents occur.
• Install upgrades and security patches.
• Alter storage structures to meet the evolving needs of the company.
• Set up database user accounts.
• Train users on how to access the information in the database.
• Find and debug malfunctioning programs affecting the database integrity.
• Create autonomous database backups.
• Regularly update the database security protocols.

Desired Skills:

• Ideally Oracle Certified DB Professional (OCP) with more than 5 years’ experience with Oracle, preferably in a lead role.
• Technical degree preferable (B.E. / B. Tech).
• Must experience with an organisation that has 24x7 reliability on its database.
• Must have experience with Oracle Exadata.
• Must Operating system experience in Linux.
• Must hands on knowledge of Shell scripting on Linux Platform
• Must hands on knowledge of Oracle management tools (Data Guard, RMAN).
• Must hands on knowledge of SQL / PLSQL.
• Experience should include DB design (modelling and normalisation), capacity planning, performance tuning, storage management, back-up and recovery, managing schemas, report generation and DB clustering technologies.
• Knowledge of Partitioning.
• Knowledge of architecture design principles.
• Good problem solver, focused and dedicated developer with ability to work on
• your own as well as with a team.
• Hands on experience with DB standards and end user applications-translating
• capacity requirements into infrastructure deployment technology.
• Strong practical experience of ORACLE in a production environment (Ver 19c).
• Must be a self-starter with a strong attention to detail.

We are looking for a strong Full Stack PHP CodeIgniter Developer. The ideal candidate is a highly resourceful and innovative developer with experience in the layout, design and coding of web applications in PHP CodeIgniter format.

Responsibilities:

• Perform a mix of maintenance, enhancements, and new development as required
• Write clean, well-designed code
• Troubleshoot, test, and maintain the core product software and database
• Should be able to take ownership of the product
• Should be able to co-ordinate with other team members

Requirements:

• 1 to 2 years of experience in web development using PHP CodeIgniter
• Expertise in front-end technologies HTML, JavaScript, CSS
• Strong knowledge of PHP CodeIgniter
• Understanding fundamental design principles behind a scalable application
• Have experience in Linux Server operations
• Good knowledge of MySQL database is required
• Experience in Common Third-party APIs (Google, Facebook, Etc)
• Passion for best design and coding practices and a desire to develop new bold ideas
• English Writing and Speaking Skills are a Must