Principal Data Engineer

ASP .NET Frontend Developer                                                          

GormalOne is a social impact enterprise focused on farmer-centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by the use of advanced technology. Our technology will be highly user-friendly, for the majority of digitally naive farmers.  We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energized and competent team that works on advanced global technologies such as OCR, facial recognition, and AI-led disease prediction amongst others.

We are looking for a Frontend .NET Developer with relevant experience of 2+ years to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment.

As a Frontend Developer, you will ensure that our platform visitors can easily interact with the page. You should also be a team player with a knack for visual design and utility.

If you are also familiar with Agile methodologies, we’d like to meet you.

Roles & Responsibilities

• Work with development teams and product managers to ideate software solutions.
• Write code for effective integration with APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug and upgrade software.
• Write technical documentation.
• Translating designs and wireframes into high-quality code.
• Accessibility and performance optimisations of websites across devices.
• Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model.

Basic Requirements

• Experience in .Net framework and Web APIs.
• Good knowledge of Design patterns.

• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.

Preferred Requirements

• Proven experience of minimum 2 years as a .Net Developer (Frontend) or similar role

• HTML, CSS, JavaScript, JQuery, AngularJS/Angular
• Razor, MVC/ASP.Net Core
• Web API integration
• Degree in Computer Science, Statistics, or relevant field.

Kindly note: Salary shall be commensurate with qualifications and experience

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Aadrila Technologies Pvt Ltd. is the largest data, analytics, automation, and decisioning solution provider to financial intuitions, catering to the entire customer lifecycle from onboarding to diligence. Aadrila Technologies provides solutions that enable systemic fraud prevention, risk management, compliance, and automation through superior data engineering and deep tech (NLP and Deep Learning) applications. In the B2B SaaS market, Aadrila Technologies Pvt. Ltd. is an undisputed leader. Based in Mumbai, Andheri, it has ~90% market share in the motor insurance underwriting data providers market.

Senior Software Engineer 4-6yrs of work exp

As a Senior Software Engineer at AADRILA TECHNOLOGIES PVT LTD, you will be responsible for designing, developing, and deploying high-quality API solutions. You will collaborate with cross-functional teams to build innovative and performant applications.

Responsibilities:

- Write reusable, testable, and efficient code.

- Design and implement low-latency, high-availability, and performant RESTful APIs.

- Implement security and data protection measures.

- Integrate data storage solutions into software systems.

- Develop, test, tune for performance, and deploy web services.

- Collaborate with the product team to build innovative, robust, and user-friendly features

Requirements:

Must-Haves:

- Excellent analytical and problem-solving skills.

- Proven experience in the software development lifecycle.

- Solid coding experience in Python.

- Good understanding of Object-Oriented Concepts and Design Patterns.

- Knowledge of Amazon Web Services (AWS) APIs deployment and management.

- Experience working with Multithreading/Multiprocessing.

- Good working knowledge of programming in a Linux environment.

- Acquaintance with Web Stacks and RESTful APIs.

- Experience in best code deployment practices.

Highly Desired:

- Experience with NoSQL databases like MongoDB.

- Familiarity with AWS Serverless Stack (API Gateway, Lambda, SQS, Cloudwatch etc.)

- Familiarity with infrastructure as code tools (serverless and Terraform).

Experience and Qualification:

- Minimum of 3+ years of relevant experience.

- Bachelor's or Master's degree in Computer Science, Computer Engineering, or Information Technology.

Join our dynamic team and work in a challenging environment where you will have the opportunity to make a significant impact. AADRILA TECHNOLOGIES PVT LTD offers competitive compensation, professional development opportunities, and a collaborative work culture. Apply now and be part of our innovative software engineering team.

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with onsite shift

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Ownership

○ Transparency

○ Courage

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The company has turned two so you get a seat on a rocket ship that's just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation

What You’ll Do

• Provide world-class customer service to both internal and external clients in all

interactions, striving to exceed client expectations.

• Take ownership of customers issues and follow problems through to resolution

within the SLA defined.

• Drive higher NPS through quality and timely resolution of customer issues.

• Coordinate across different departments and follow-up with them to ensure timely

resolution of user service requests.

• Coordinate with other departments to understand internal processes and suggest

changes if required to improve customer service.

• Maintain an orderly workflow according to priorities

• Ability to handle a high volume of requests in a fast-paced environment

• Explain and educate users about Grip’s offerings and its benefits

• Enable RMs manage and nurture relationship with existing and potential investor

• Other duties as assigned

Your Superpowers

• Bachelor’s degree

• Have an understanding of the wealth segment and product offerings (3-5 years’ work

experience in customer service)

• Command on MS Excel

• Strong written and verbal communication skills and ability to communicate with Retail,

HNIs, family office investors would be essential

• Strong phone presence

• Prior experience in financial services industry is preferred

• Should be a team player

Duties and Responsibilities:

Contribute to and influence the direction of social media strategy

- Design and execute marketing campaigns

- Analyze and report on the search performance

- Provide an SEO perspective on content creation and social media

- Improve the SEO of all company sites

- Analysis of competitor campaigns

- Regular KPI reporting

- Work closely with the SEO, online marketing and affiliate marketing teams to help coordinate all integrated online output.

Should be able to work on Designing tools like Canva, Adobe Photoshop, Lightroom, and other digital marketing designing tool.

• Managing the channel sales of districts coming under your area.
• Hiring marketing team to manage sales in the respective districts, blocks & panchayats coming under your zone.
• To oversee sales operation with several counties in a particular geographical location.
• Reaching the target and goal set of your area.
• Establishing, maintaining and expanding your customer base.
• Establishing, maintaining and expanding your customer base
• Servicing the needs of your existing customers
• Increasing business opportunities through various routes to market.