Presales Executive

Review Criteria

• Strong Product Designer, UI/UX Designer from a tech/startup environment
• 2+ YOE as a Product Designer, UI/UX Designer in a tech or product startup environment
• Strong hands-on experience in UI, Interaction Designs, Wire-framing, prototyping and Visual Designs
• Experience working on 0→1 products or major feature launches (Startup experience)
• Must be highly proficient in Figma – creating UI from scratch, including detailed wireframes, user flows, high-fidelity mockups, and prototypes
• Strong understanding of UI principles, usability heuristics, design systems, typography, and color theory – with demonstrated UI finesse
• Strong portfolio with case-studies of B2C or B2B SaaS Product Designs — must show deep product thinking, visual execution quality, and examples of end-to-end workflow development.

Job Specific Criteria

• CV Attachment is mandatory
• Portfolio is mandatory
• Are you okay with Working Model - Hybrid (3 days from office)?
• Are you comfortable attending the final round in person at our HSR Layout office?

Role & Responsibilities

Role Overview: We are looking for a talented and passionate Product Designer to join our team and shape the visual identity and user experience of company's products. You will be responsible for creating high-quality, intuitive, and visually stunning designs across our web products, mobile applications, presentation decks, and marketing creatives. You will focus intensely on crafting interfaces and experiences that are not only highly usable but also embody beauty and a touch of class, elevating our brand and delighting our users and clients.

Key Responsibilities:

• Design elegant, user-centric interfaces and experiences for our web and mobile applications.
• Translate product requirements, user research, and business goals into wireframes, user flows, mockups, and high-fidelity prototypes using Figma.
• Create visually appealing presentation decks, marketing collateral, and other creative assets that align with our brand identity.
• Develop and maintain a consistent design language and UI component library/design system.
• Collaborate closely with Product Managers, Engineers, and Founders throughout the design and development lifecycle.
• Champion usability and aesthetic excellence, ensuring all designs meet exceptional standards of quality, beauty, and ease of use.
• Stay updated on the latest design trends, tools, and best practices.
• Iterate on designs based on feedback, user testing, and data analysis.

Ideal Candidate

• Proven experience as a Product Designer, UI/UX Designer, or Visual Designer, preferably within a tech or startup environment.
• A strong portfolio showcasing exceptional design skills across web applications, mobile apps, and potentially marketing materials
• Expert proficiency in Figma is essential
• Understanding of user-centered design principles, usability heuristics, typography, color theory, and layout composition.
• A keen eye for detail and a passion for creating beautiful, polished, and sophisticated designs
• Ability to create wireframes, prototypes, and high-fidelity mockups quickly and effectively.
• Experience designing responsive web interfaces and mobile applications (iOS/Android).
• Excellent communication skills to articulate design rationale and collaborate effectively with cross-functional teams.
• Experience designing data visualizations or complex dashboards.
• Experience designing for both B2B and B2C products

Job Title: Linux System Engineer - Client Site Deployment

Company: TechMonarch Infocom LLP

Location: Ahmedabad, Gujarat 

Experience: 2+ Years

Job Summary:

TechMonarch, a leading IT Managed Services provider, is seeking a skilled and customer-focused Linux System Engineer to join our dynamic team. This role is crucial for providing on-site technical support and expertise to our valued clients. The ideal candidate will possess a strong foundation in Linux system administration, hardware, networking, cloud infrastructure, and basic firewall management. Furthermore, excellent professional conduct and communication skills are paramount, as this individual will represent our company directly at client locations.

Responsibilities:

•  Provide on-site technical support and troubleshooting for client Linux-based systems and infrastructure.

•  Install, configure, and maintain Linux servers (e.g., CentOS, Ubuntu, Red Hat Enterprise Linux).

•  Perform system monitoring, performance tuning, and capacity planning.

•  Troubleshoot hardware issues related to servers and related peripherals.

•  Assist with basic network configuration and troubleshooting (TCP/IP, DNS, DHCP).

•  Interact with cloud infrastructure platforms (e.g., AWS, Azure, GCP) for deployment, management, and troubleshooting.

•  Implement and maintain basic firewall rules and configurations.

•  Perform regular system backups and recovery procedures.

•  Document technical issues, solutions, and configurations clearly and accurately.

•  Collaborate effectively with internal teams and client IT personnel.

•  Maintain a professional demeaner, appearance, and communication style at client site.

•  Adhere to client-specific security policies and procedures.

•  Proactively identify potential issues and recommend solutions.

•  Stay up-to-date with the latest technologies and industry best practices.

Required Skills and Experience:

•  Minimum of 2 years of hands-on experience as a Linux System Administrator/Engineer.

•  Proven ability to install, configure, and manage various Linux distributions (e.g., CentOS, Ubuntu, RHEL).

•  Solid understanding of server hardware components and troubleshooting.

•  Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, subnetting) and troubleshooting tools.

•  Familiarity with cloud infrastructure platforms (AWS, Azure, GCP) and their core services.

•  Basic understanding of firewall concepts and the ability to manage basic firewall rules.

•  Experience with scripting languages (e.g., Bash, Python) for automation is a plus.

•  Strong problem-solving and analytical skills.

•  Excellent communication (verbal and written) and interpersonal skills.

•  Ability to work independently and as part of a team.   

•  Strong organizational and time management skills.   

•  Must possess a professional and customer-oriented attitude.

•  Willingness to travel frequently to client sites within the Ahmedabad region.

Desired Skills (Good to Have):

•  Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus).

•  Familiarity with security best practices for Linux systems.

•  Relevant certifications (e.g., Linux+, LPIC, AWS/Azure/GCP certifications).

Personal Attributes:

•  Professional and presentable demeaner.

•  Excellent communication and interpersonal skills.

•  Strong work ethic and a proactive approach.

•  Ability to build rapport and maintain positive relationships with clients.

•  Adaptability and flexibility to work in different client environments.

•  Problem-solving mindset with a focus on finding effective solutions.

•  Reliable and punctual.

Education:

•  Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent practical experience).   

 Vasu GalaJob Title: Linux System Engineer - Client Site Deployment Company: TechMonarch Infocom LLP Location: Ahmedabad, Gujarat Experience: 2+ Years Job Summary: TechMonarch, a leading IT Managed Services provider, is seeking a skilled and customer-focused Linux System Engineer

•  Strong analytical and problem-solving skills
•  Ability to work independently, learn quickly and be proactive
•  10-14 years of hands-on experience working on Web Full Stack technologies, with at least 4-6 years of experience developing applications with/on React/NextJS, NoSQL, REST APIs
•  Proficiency in JavaScript/TypeDcript (ES6), NodeJS, HTML5, CSS3, CSS Preprocessors, Webpack, Gulp
•  Client-side scripting and JavaScript frameworks – jQUery, ReactJS, Redux, Babel, JSX
•  Experience in designing high-performance REST APIs and associated data structures
•  Familiarity with developing microservices using containerization technologies such as docker, Kubernetes, etc.
•  Working knowledge of git and using branches for development

We are looking to hire excellent .NET developers. You will be a part of a talented distributed team responsible for designing and developing critical systems, delivering high-performance software for leading European clients. The primary focus will be to implement an end-to-end solution focusing on performance using .NET and Angular (nice to have).

You will be contributing in all phases of the development lifecycle, writing well-designed, testable, efficient code. The code will have to meet the quality checks using SonarQube and AI-based code analysis tools. You will be a part of a team of back-end developers, DevOps engineers. The projects are managed in an Agile way, using the SCRUM process.

Candidate Experience

The candidate should have 8+ years of working experience in the .NET and .NET Core technology stack. The candidate will be evaluated accordingly to their total work experience. Expectation from the Candidate Deep understanding of .NET Framework/.NET Core and Angular (desirable)

Skills and Qualifications

• Strong object-oriented development experience in C#; strong understanding of .NET Framework and .NET Core.
• Well-versed in C#, MVC, ASP.NET Core, LINQ, Middleware, DI containers, Services, FluentAPI, Swagger Specs, etc.
• Strong ability to build RESTful services using ASP.NET Core WebApi.
• Solid hands-on experience using ORMs like Entity Framework Core.
• Team management aspects for 20-30 people
• Experience using Moq and Microsoft Unit Test Framework.
• Solid experience in any RDBMS – preferably SQL Server but Oracle, MySql would also be okay.
• Experience building responsive web UIs in React.
• Knowledge on ExtJS (Sencha) would be a huge plus.
• Knowledge of Containerization using Docker.
• Basic understanding of widely used design patterns like CQRS, DDD (Domain-Driven Design),  Repository, etc.
• Experience working in Git with modern CI/CD/DevOps processes.

Other Skills

• Ability to work in a diverse team/multiple stakeholder environment.
• Should have worked in an Agile environment following methodologies such as Scrum.
• Preferred knowledge of software requirements assessment and implementation, automated testing, continuous integration, automated deployments, source code repositories, and code check-in processes (e.g., GitHub, TFS, AWS CodeCommit, etc.).
• Work with stakeholders and find prototypes for their needs and drive the solutions.
• Lead a team of developers, provide guidance and mentorship.
• Have a strong sense of ownership

Behavioral Skill

• Should be self-motivated and a quick learner with a problem-solving mind-set
• Attention to detail and follow-through to achieve good quality and meet deadlines.
• Ability to work effectively in a team as well as in an individual environment
• Should have excellent written and verbal communication skills.

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Job Description

Job brief

We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a Full Stack Developer, you should be comfortable with both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities

• Work with development teams and product managers to ideate software solutions
• Good working knowledge of PHP MVC web frameworks (Symfony or Codeigniter or Laravel)
• Proficiency in JavaScript (or jQuery) programming.
• Relational database skills with MySQL
• Understanding of responsive CSS design frameworks such as Bootstrap.

Requirements and skills

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics, or relevant field

Interested candidates can share their CVs to shubhashish.dutta (at the rate) viswasi.com 

Tech Stack:

Golang, Microservices (AWS ECS, App Mesh), Ruby, Rails, MySQL, Postgres, Redis, NATS.

Required Skills:

- 5+ years of experience with Ruby on Rails OR 2+ years of experience with Golang.

- 5+ years of experience with MySQL or Postgres and relational data modelling.

- Experience consuming and writing REST APIs.

- Focus on writing clear, maintainable, tested code.

- Experience with Git, continuous integration and regular deployments.

- Experience with complex Rails projects and design principles.

- Strong willingness to learn and use Golang at work.

- Experience with CI (continuous integration).

- Strong understanding of Linux.

- Strong understanding of Docker.

- You must be a strong communicator who can explain complex ideas to anyone regardless of background.

Preferred Skills:

- 2+ years of experience with Golang.

- Experience with Microservices deployed in Kubernetes.

- Experience with AWS ECS, App Mesh and Lambda.

- Ability and interest in mentoring junior engineers a plus.

- Excellent written communication skills and diligent ability to contribute to the team by performing code reviews.

- B.S. in Computer Science, Computer Engineering, Software Engineering, or equivalent experience