Pre-sales

About Us : Signal Expert Global LLP is a Multi-National Company - involved in the business of providing Technical Analysis and Research services in the Forex & Comex Global Market Since 2016. We provide learning and trading assistance about Forex and Comex segments. Also, Educate in Technical Analysis,identification of market Lots, pricing, possible entry points, barriers to entry, and the prevailing trendsofthe Forex and Comex market. Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.

Job Profile – Digital Marketing Executive (International Market - Paid Advertising )

Location – Indore, Work from Office Only

Package – 25000 to 35000 ( depending on the interview)

Roles and Responsibilities :

• Develop and execute paid marketing campaigns across various digital advertising platforms, such as Google Ads, Facebook Ads,Instagram etc.
• Conduct thorough keyword research and competitor analysis to identify opportunities for campaign optimization and improved ROI.
• Create compelling ad copy and engaging visual content to attract and convert target audience.
• Monitor campaign performance, analyze data, and provide regular reports on key metrics, such as click-through rates, conversion rates, and cost per acquisition.
• Collaborate with the marketing team to align paid marketing strategies with overall marketing objectives and brand messaging.
• Stay up-to-date with industry trends and best practices in paid marketing to ensure the company remains at the forefront of digital advertising innovation.
• Stay informed about regulatory requirements and ensures compliance with advertising guidelines and policies.
• Manage budgets and report on key performance indicators (KPIs).

Requirements :

• Minimum Graduate or Post Graduate.
• English Communication & Marketing Skills required.
• Proven working experience of minimum 1 year in Digital Marketing.
• Certifications in Google Ads, Google Analysis or others equivalent to them.
• Proven work experience as a Paid Marketing Expert or similar role, preferably in the Forex or Comex/ Finance industry.
• Ability to work independently and collaboratively in a fast-paced environment.

• Supports human resources department by screening, testing, and interviewing applicants. ** Provides orientation for new employees
• Maintains human resources records for employees by recording the hiring, transfer, termination, change in job classifications,
• Documents and tracks timesheets of employees.
• Accomplishes human resources department and organization mission by completing related results as needed.
• Process payroll and ensure accurate and timely payment to employees
• Maintain organized records of all SOWs, POs, and MSAs
• Track of all payments & expenditures, Purchase orders, invoices, statements, etc.
• Verifying the contracts /agreement with client /vendor, related to payment 
• Handling client and vendor calls regarding payments
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Requirements:

Bachelor's degree in HR,Accounting, Finance, or a related field Minimum of 1 years of experience in HR/accounting, with a focus on US standards

Proficiency in accounting software like QuickBooks, ADP, Zoho,and especially Excel

Excellent analytical, problem-solving, and organizational skills

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Excellent communication and interpersonal skills

Experience with tax preparation and filing

Familiarity with financial planning and analysis

Knowledge of payroll processing and related regulations

Job Types: Full-time, Permanent

Benefits:

• Flexible schedule
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Evening shift
• Monday to Friday

Location:

• Chennai, Tamil Nadu (Required)
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WordPress: As a WordPress Developer, you will be responsible for designing and developing engaging and responsive websites using WordPress. You will collaborate with cross-functional teams to deliver high-quality web solutions that align with our goal.

Responsibilities:

• Develop and maintain custom WordPress themes and plugins, ensuring responsive design and optimal performance.
• Collaborate with UI/UX designers to convert designs into functional websites while maintaining visual and brand consistency.
• Customize and extend existing WordPress functionalities to meet specific project requirements.
• Optimize website performance, including page load times, user experience, and mobile responsiveness.
• Debug and troubleshoot website issues and implement timely solutions.

Qualifications:

• Bachelor's degree in Computer Science, Web Development, or a related field (preferred but not required).
• Proven experience as a WordPress Developer with a strong portfolio showcasing previous projects.
• Proficiency in HTML, CSS, JavaScript, PHP, and MySQL.
• Experience with responsive design principles and frameworks.
• Solid understanding of web performance optimization techniques.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and ability to work collaboratively in a team environment.
• Self-motivated with the ability to manage multiple projects and meet deadlines.

• Design and build advanced applications for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs.
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Job Description:

• The Position will gather user requirements, create and maintain procedures, and assist in the configuration/customization of the system.This position requires flexibility with changing priorities.
• Generates new code and corrects, convert’s, and/or modifies existing code to meet specifications.
• Prepares detailed specifications from which code will be written.
• Writes and update’s Technical Documentation such as users' manuals, product specification’s, and Training Materials.
• Performs a variety of Testing Procedures on assigned products, analyzes test results, and correct the problems.
• Good Knowledge in Asp.Net , C# Windows application , MVC/Web API & SQL Experienced in integrating clinical Diagnostic Processes into LIS processes through software development Life-cycle test, and verification and validation. Development of instrument interfaces from LIS to Clinical Laboratory Instruments, and data interfaces with external Stakeholders. Knowledge and Experience in LIS life cycle form Implementing requirements and Design through Configuration and Development

You will be responsible for serving the needs of the existing customers and closing sales deals to create new customers.

While the SAE role is for India Geography. Sr. SAE role is for the US market with shift start time at 5 PM IST.

• Prepare and lead the prospective client and demo calls, sending pitches, and closing new deals.
• Gather the client requirement accurately and work on sales proposals accordingly.
• Perform a detailed research about the prospective client and build sales decks.
• Following up promptly with the leads that SDRs send over and ensuring that the customer requirements are being met.
• Liaise and partner with other internal departments to manage complex sales opportunities.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 2-6 years of SaaS sales experience required.
• For the Sr. SAE role, should have experience working in India or USAregion.
• Graduate/Postgraduate or equivalent.
• Strong analytical, communication, and writing skills.
• Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate results every day.
• Attention to detail and the ability to multitask while maintaining a high quality of work. 

You will work with the Compass Sales team and report to Sales Head.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

The job requires the candidate to work on Wordpress multisite and PHP -

• Design and implement applications/sites in WordPress
• Lead and Mentor technical team for all maintenance and new site tasks
• To pro-actively address all technical issues and coordinate with India and UK teams
• Participate in agile development process to ensure project deliverables are met, on time and of high quality
• Managing and delivery of projects from conceptualization, visualization to technology mapping and final execution of projects
• Monitoring development activities and reporting project progress
• Understand specification document and perform coding as per the requirements and standards
• Good knowledge on SQL Queries. Should be able to create and execute moderate to complex queries.   

Skills:

• Expert in PHP, WordPress & other open source tools
• Strong knowledge in JavaScript, Ajax, jQuery, XML, XHTML, HTML5, CSS & knowledge of working with third party web services
• Knowledge on Ecommerce (Payment Gateways, Shopping Carts, SEO Friendliness Coding, etc.)
• SQL and MySQL
• Desired Candidate Profile:
• Master’s degree (B Tech)/MCA
• Min 9-11 years of experience in PHP
• Strong programming skills
• Good aptitude and problem-solving skills