Paid Marketing Executive

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Required Skills and Qualifications Technical Expertise

• Proficiency in enterprise architecture frameworks (e.g., TOGAF, Zachman) and modelling tools.

• In-depth knowledge of cloud computing, distributed systems, data management, application development, and network architecture.

• Familiarity with programming languages and development methodologies. Business Acumen

• Strong analytical skills to translate business needs into technical solutions.

• Comprehensive understanding of business processes and technology optimization opportunities.

• Excellent communication and presentation skills to explain technical concepts to diverse stakeholders. Leadership and Collaboration

• Demonstrated ability to lead cross-functional teams and influence decisions across the organization.

• Strong collaboration skills to engage with various stakeholders effectively.

Experience

• Proven experience as an Enterprise Architect in a complex IT environment, preferably within IT services.

• A successful track record in designing and implementing enterprise-wide IT solutions.

• Experience managing large-scale technology transformations and migration projects. Domain Expertise

• We are seeking an Enterprise Architect with proven exposure to the BFSI (Banking, Financial Services, and Insurance) domain. Candidates with experience in Retail and Healthcare domains are also preferred.

Preferred Qualifications

• Certification in enterprise architecture frameworks such as TOGAF or Zachman.

• Knowledge of DevOps practices and tools.

• Experience with modern technology stacks and microservices-based architectures. 

JOB SUMMARY 

As a salesforce developer, you will be responsible for designing, implementing, testing and deploying custom solutions on the salesforce platform using various features such as sales cloud, service cloud, experience cloud and so on. you will be involved in requirement gathering, design, implementation approach and rollout. your expertise will be crucial in analyzing and proposing the right approach and solution and implement new solutions in a timely manner for solid business impact 

SKILLS REQUIRED 

• Bachelor’s degree in computer science in Information Technology or related field 
• 5 years+ hands-on experience in Salesforce development. 
• Proficiency in Salesforce development technologies including APEX, Visualforce and Lightening components. 
• Working experience with Sales Cloud or Service Cloud. 
• Experience with Salesforce integration tools and techniques (REST/ SOAP API’s middleware) 
• Strong in Analytical and Problem-Solving abilities. 
• Excellent communication and Interpersonal skills. 
• Ability to work Independently and collaboratively within a team. 

ABOUT THE COMPANY: 

Wissen is the preferred technology partner for executing transformational projects and accelerating implementation through thought leadership and a solution mindset. It is a leading IT solutions and consultancy firm dedicated to providing innovative and customized solutions to global clients. We leverage cutting-edge technologies to empower businesses and drive digital transformation 

Website: www.wissen.com 

Wissen Thought leadership: https://lnkd.in/gvH6VBaU 

https://lnkd.in/gMG4gzgy 

Employee Speak: https://lnkd.in/gt2Ewq_p 

LinkedIn: https://lnkd.in/gnK-vXjF 

Requirements:

• Proven experience as an OutSystems Solutions Lead or similar role.
• Extensive experience with the OutSystems platform, including architecture, development, and deployment.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Strong problem-solving skills and attention to detail. Certification in OutSystems is a plus.

Preferred Skills:

• Experience with other low-code/no-code platforms.
• Knowledge of web technologies such as HTML, CSS, JavaScript, and RESTful APIs.
• Familiarity with database management systems (e. g., SQL Server, Oracle).

Company: Altimetrik

MUST HAVE - SKILLS & EXPERIENCE:

- Around 4 +years of overall software development experience.

- Around 3 years of expertise in Go Language (aka GoLang) and SQL, with skills in data retrieval and manipulation.

- 3+ years of experience with JavaScript, including expertise in leveraging libraries like jQuery and Bootstrap, and proficiency in customizing CSS for styling and layout management.

- Experience in developing and managing Application Programming Interfaces (APIs).

- Development experience in a Linux/Unix environment, coupled with proficiency in bash scripting and Linux commands, provides a significant edge.

- Willingness to learn Perl as needed to migrate or support existing Perl applications.

- Currently a hands-on software developer, actively writing code and contributing to software development projects.

- Experience with tools and pipelines such as Rally, GitHub, Jenkins, Jira, etc. is desirable.

- Excellent troubleshooting, debugging, multi-tasking, analytical, and problem-solving skills are essential.

- Self-starter with good communication skills, fluent in English (written and verbal).

- Ability to quickly learn new technologies or skills is a must.

- Expertise with the RedHat OpenShift Container Platform.

- Expertise with Kubernetes.

- Expertise in IaC tools: Terraform, Ansible, Go

- Experience in Infrastructure provisioning, monitoring and Ops

- Expertise working with Docker or similar container technologies.

Location : Chennai

Years of Experience : 4 to 8 years +