PPC Specialist

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Company Overview :

We are a purpose-driven full-scale integrated marketing & digital agency that builds brands with integrated campaigns. Armed with a plethora of multi-disciplinary skills across branding, design, packaging and all branches of digital marketing, we are a one-stop destination for brands wanting to push boundaries and disrupt their industry.

From identifying revenue streams to developing strategic positioning across key channels, we bring our creative and strategic prowess to play to help our clients grow into new verticals and territories. With our 360o marketing aimed at holistic growth, we ensure there are no gaps in your marketing plan to ensure there is no lead bleed. SEO, SEM, Social Media, Branding, Website design, and development, Creative Design, Content writing, Press release, Video production, and Martech - our bouquet of services is customized to meet the unique goals of your business!

https://webtraffic.agency/

Job Profile-

Designation: Visual Designer

( Only for people based in Mumbai, Thane, Navi Mumbai & MMRDA region only. Outside candidates strictly NO NEED TO APPLY ).

About this role:

• Coordinating with clients or account managers to discuss the business objectives and requirements of the job
• Think creatively and independently design concepts, graphics, layouts, designing and managing Social media platforms
• Translate high-level design requirements into wireframes and engaging, intuitive and functional user interfaces
• Obtains approval of concept by submitting rough layout for approval
• Developing design briefs by gathering information and data through research
• Working as part of a team with printers, copywriters, photographers, other designers, account executives, web developers and marketing specialists.
• Work on the website, enterprise applications (multichannel), embedded product UI’s
• Create mood boards, mind maps and be a part of brainstorming sessions
• Deliver high-fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts
• Stay up-to-date with the latest design trends and set a tone for the brand content.
• Ability to interact, communicate and present ideas to the clients and internal team members
• Ability to take direction from written or spoken ideas and convert them seamlessly into images, layouts, and other designs
• Excellent interpersonal and presentation skills
• Ensure consistent branding across all communication channels
• Able to deliver the requested creatives in the timeframe and follow a strict deadline.

Requirements: (Candidate from agency background is a must)

Education: Graduate degree from design college or communication or equivalent.

Skills :

• Well Versed with Designing Softwares like (Illustrator/Photoshop/CorelDraw/Dreamweaver/InDesign and others)
• Ability to have fun in the creating process
• High-level proficiency in Adobe Illustrator, Photoshop, CorelDraw.
• Excellent sense of design principles including color, typography, layout, and ability to create strong visual messaging.
• Knowledge of 2D animation & video editing on premiere pro & after effects would be an added advantage.
• Only for people based out at Mumbai, Thane, Navi Mumbai & MMRDA region only.
• Experience - Minimum 1 year and maximum 2 years of experience at a digital marketing/ creative/design agency.

Joining: Immediate and candidate should have their own laptop.

Working Days: Monday to Friday. ( 5 days a week )

Location: Powai ( Mumbai ). Hybrid model

Salary: As according to industry standards.

• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
• Engineering of systems administration-related solutions for various project and operational needs
• Maintain best practices on managing systems and services across all environments
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Proactively monitoring system performance and capacity planning
• Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware
• Create and modify scripts or applications to perform tasks
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
• Collaborate with other teams and team members to develop automation strategies and deployment processes

• Previous working experience as a Linux Administrator for minimum 3 years
• Bachelor's degree in Computer Science, Information Systems or similar relevant degree 
• Strong problem solving and communication skills
• Rich experience on Web servers administration
• Good exposure in Implementation for FTP server on Linux

Business Development Executive

Accountability: Customer Acquisition, Customer Relationship Management and Revenue Generation

Experience: 0 - 3 Years

Roles and Responsibilities:

• Effectively engaging with the customers and generating the targeted revenue
• Calling prospective customers and engaging with them to maximise sales
• Focusing on building long-term relationship with the customers
• Ensuring that the customers information is maintained and updated in CRM
• Ensuring high customer retention through customer service, consistent engagement and taking periodic feedbacks from the customer

Qualifications and Experience:

• MBA / MCom / MA-Economics/ MMS/ BBA/ Bcom/ BMS
• Experience of working in BFSI/Stock Advisor would be an added advantage

Competencies:

• Strong Communication skills and self-motivated
• Needs to be innovative and bring new ideas to keep inclining the sales techniques
• Proficiency in using MS Office (Word, Excel, Power Point, etc.)
• Excellent analytical skills and Negotiation skills
• Able to work well in teams and drive the teams whenever needed
• Typing Speed – 30 to 40 WPM

What a candidate will get?

• Working with a professionally managed organization. Technology & Productivity driven approach
• Clear roadmap about organizations, functions, employee’s career progression
• A well-established brand and business model which needs to be taken to the next level

• Build fluid, scalable, responsive, and consumer-centric web platforms that target users across a wide array of devices
• Collaborate closely with designers & backend developers and contribute to the full product development life-cycle from design and development to roll out
  Take ownership of work and deliver quality results consistently
• Own the delivery of multiple features in a fast-paced work environment
• Build optimized and modular components to provide performance-oriented solutions
• Work in a dynamic and collaborative culture ensuring good teamwork and communication with remote team members when needed

• 4+ Years of experience in frontend web development (1+ in ReactJS)
• Strong past experience of building, scaling and maintaining feature-rich customer-facing single-page applications
• Ability to translate designs into UI elements with accuracy and an eye for fluidity and responsiveness; strong grasp of any of CSS / sass / less
• Proven ability to implement key concepts of state management, security, and caching practices in enterprise-level web applications used at scale
• Proficient understanding of compatibility issues across different browsers and web and mobile devices and available ways to work around them
• Familiarity with the react ecosystem and popular libraries in that ecosystem
• Strong grasp over core web development concepts like HTML5, JavaScript, CSS3, general Web 2.0 techniques, and working without modern component libraries
• Experience with designing secure web applications with a strong understanding of common security vulnerabilities and best practices
• Understanding of data structures, algorithms and object-oriented programming
• Strong grasp over concepts of performance, optimization, lighthouse, etc
• Strong handle over Git, following best practices to facilitate collaboration

• Hands-on experience with supporting payments and integrating payment gateways
• Experience with progressive web apps, service workers
• Strong grasp over frontend unit and end-to-end testing frameworks