AWS Project Manager

About MyOperator: 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Job Summary: 

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 
• Key Skills: 
• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Benefits:

• Competitive salary and benefits package. 
• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Role Summary:

We are looking for an execution-focused, resourceful, and steadfast Project Manager to manage site hygiene, drive Below-The-Line (BTL) activities, liaise with vendors, and ensure flawless execution of all site-related initiatives. The ideal candidate will have strong industry contacts, vendor networks in Pune, and an eye for innovation in site execution and marketing activities.

Key Responsibilities:

 Site Hygiene and Maintenance: Ensure high standards of site upkeep, visual merchandising, and overall appearance always.

 BTL Activities: Plan, organize, and drive on-ground marketing activities including events, exhibitions, site branding, roadshows, and customer engagement programs.

 Vendor Management: Build and maintain a strong network of reliable vendors and suppliers in Pune for design, fabrication, event setups, branding, and other site requirements.

 Execution Excellence: Coordinate with internal teams, designers, and vendors to implement innovation structures and new marketing ideas at the site.

 Resourcefulness: Source cost-effective, high-quality solutions quickly and efficiently; negotiate rates and contracts with vendors.

 Innovation: Constantly scout for new ideas, design trends, structures, and creative installations that can enhance site attractiveness and customer experience.

 Budget Adherence: Manage costs effectively and ensure all activities are completed within the allocated budgets.

 Reporting: Maintain documentation, reports on vendor performances, BTL effectiveness, and site condition audits.

 Compliance: Ensure all site-related activities are in line with company policies, safety standards, and statutory regulations.

Required Skills and Qualifications:

 Bachelor& degree (preferably in Business Administration, Marketing, or related field).

 3-6 years of relevant experience in real estate, events, marketing, or project execution roles.

 Strong vendor network in Pune across design, branding, events, and infrastructure.

 Hands-on approach, with a keen eye for quality and detail.

 Excellent negotiation, communication, and organizational skills.

 Ability to handle pressure, multiple projects simultaneously, and work within tight timelines.

 Self-motivated, dependable, and able to work independently.

 Familiarity with site branding and event installation best practices is a plus.

Preferred Attributes:

 Previous experience in real estate project sites or customer experience centers.

 Knowledge of local Pune market dynamics and vendor ecosystems.

 Creative thinking with a passion for innovation and customer engagement.

Responsibilities:

● Develop and curate engaging, brand-centric content for social media

platforms, ensuring a consistent and compelling brand voice.

● Craft internal communications that reinforce our brand's identity, mission,

and values, fostering a strong and united company culture.

● Offer creative input for marketing campaigns, helping to differentiate our

brand and achieve campaign objectives.

● Stay up-to-date with market trends, competitor analysis, and industry

developments

● Craft compelling ad copy that captivates readers and turns them into our

brand advocates.

● Create savvy, relatable memes that will make people click the "Share"

button.

● Editing, proof-reading and summarizing copy to present and promote

messages to various audiences

Requirements:

● 2-5 years of copywriting experience.

● Excellent writing, editing, and proofreading abilities with impeccable

grammar

● A good understanding of marketing concepts and being able to

modify your copy to achieve set campaign goals.

● Aware of the most recent trends

● A quirky and creative mind that can turn the mundane into the

extraordinary.

● A strong portfolio that demonstrates your proficiency in creating social

media content and internal branding materials.

● A team player who is eager to collaborate closely with designers and

marketing specialists to develop a smooth brand experience.

● Attention to detail and a keen eye for visual aesthetics

We are a Fintech Start up targeting to capture $ 900 BN consumer payment &lending opportunity. We are building platform of the future in which the offline / online merchants would be able to expand their consumer base. We also empower merchants to collect payment digitally and help build their identity through our offerings.

Consumers would be able to make their purchase decisions and would get the options to convert their purchases in to easy EMIs

• Developing front end website architecture
• Designing user interactions on web pages
• Developing back end website applications
• Creating servers and databases for functionality
• Ensuring cross-platform optimization for mobile phones
• Ensuring responsiveness of applications
• Working alongside graphic designers for web design features
• Seeing through a project from conception to finished product
• Designing and developing APIs
• Meeting both technical and consumer needs
• Staying abreast of developments in web applications and programming languages.

• Java 8 and above
• Experiencein databases Mongodb, MySQL, SQL Oracle etc.
• Working knowledge in IOC Container / Spring boot& ORM, Spring Security, AOP JMS.
• Experience in Microservices, Eureka, Zuul, Ribbon would be an added advantage.
• Experience with build tools like Ant, Gradle or Maven and troubleshoot build issues.
• Should have exposure to GIT, Jira etc..
• Develops resealable frameworks/components and POCs based on Product Architecture RoadMap.
• Uses best practices during web services implementations and works with the REST
• Strong analytic problem-solving skills.
• Proactive work ethic.