Operations Intern

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Talent Acquisition Specialist 

Company: IgniteAndRise 

Website: www.IgniteAndRise.in

Job Title: Talent Acquisition Specialist

Employment Type: Full-Time/Part-Time | Remote 

Work Location: Remote (Work-from-home) 

About Us:

IgniteAndRise is a leading HR solutions provider, specializing in both B2B and B2B2C models. Our mission is to connect top talent with the right career opportunities while offering comprehensive HR services to businesses. From startups to established corporations, we drive growth through recruitment, HR management, policy formulation, and strategic HR consulting.

Job Summary:

We are looking for a proactive and resourceful Talent Acquisition Specialist to join our dynamic team. In this role, you'll be responsible for sourcing, identifying, and recruiting top-tier candidates to meet the diverse hiring needs of our clients. If you are passionate about talent acquisition and thrive in a fast-paced environment, this opportunity is for you!

Key Responsibilities:

Commitment: Dedicate a minimum of 6 months to contribute to IgniteAndRise's growth.

Recruitment: Source, screen, and recruit candidates across sectors, with a focus on sales and technical roles.

Candidate Management: Manage the entire recruitment process from first contact to final placement, ensuring a seamless candidate experience.

Strategic Planning: Develop and execute innovative sourcing strategies beyond job portals to attract top talent.

Client Collaboration: Work closely with clients to understand their hiring needs and provide tailored recruitment solutions.

Process Improvement: Continuously assess and improve recruitment processes to ensure efficiency and high-quality placements.

Required Skills and Experience:

Experience: Minimum 2 years of experience in Recruitment.

Communication: Excellent verbal and written communication skills.

Technical Skills: Proficiency with recruitment software and applicant tracking systems (ATS).

Organization: Strong organizational and time-management skills.

Collaboration: Ability to work independently as well as in a team environment.

Networking: Proven ability to build and maintain professional relationships.

Adaptability: Thrive in a fast-paced and evolving work environment.

What We Offer:

Flexible Work Hours: Full-time and part-time options with remote work. 

Compensation: During a 6-month probationary period, a base salary of ₹10,000/month (₹60,000 paid at the end of the contract) plus ₹30,000 for every successful placement.

Post-Probation Benefits: After 6 months, you'll transition to a Fixed CTC salary with a guaranteed 10% hike and potential performance-based hikes of up to 30%.

Training & Growth: Access to training resources, a collaborative culture, and opportunities for career growth.

Payment Timelines: All payments are processed within 45 to 75 days after successful candidate placement.

How to Apply:

We are looking for immediate joiners and serious candidates who are ready to contribute to our growth. If you meet the requirements.

Job Title

Sales Coordinator

Department : Sales

1.       Job PURPOSE:

Planning, developing, implementing and managing the overall sales strategy. This position reports to the Sales Manager

2.       ROLES & RESPONSIBILITIES:

l  Understand the business and the potential                                      

l Analyzing market and sales information                                            

l Identification of prospective clients.                                                  

l Set up a Brand identification strategy and execution plan                                      

l Research competitive products by identifying and evaluating product characteristics, market share, pricing, and maintaining research databases.           

l Set and track sales targets for team                                       

l Suggest and implement improvements in the sales administration process         

l Coordinate department projects to meet deadlines                                                

l Use customer feedback to generate ideas about new features or products                    

l Research and discover methods to increase customer engagement                                  

l Ensure sales, finance and legal policies and procedures are met                           

l Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales                                                           

3.       EXPERIENCE REQUIRED:

Overall :   4 - 6 yrs

4.  TECHNICAL SKILLS:

l The candidate should have experience in the preparation and execution of a sales strategy.

l In depth Understanding of sales process

l Sales Matrix

l B2B Product Sales experience is mandatory

l Experience in Salesforce and or other CRM tool

l Client Engagement

l Campaign management and active followup experience is must.

l Sales Techniques    

5. ABILTY

l Excellent Communication Skills                                               

l Conceptual Skill                                     

l Analytical Ability                                               

l Solution Oriented                                              

l Ownership of tasks

6. EDUCATIONAL QUALIFICATION:

Preference: MBA –Marketing ( tier 1 or 2 college)

                      BA, B.Com, BBM, Non tech is preferred

Age: between 28 to 32 Years

We are looking for a Principal Software Engineer who has experience building cloud native applications in an Agile environment

Key Aspects of Role :

• Leverage deep knowledge of the full technology stack to help achieve business objectives and customer outcomes
• Collaborate with Product Management to validate the technical feasibility of and establish non-functional requirements
• Collaborate with Architecture to evolve architecture to solve technical challenges, support future requirements, scale effectively, continually meet/exceed SLAs and resolve tech debt
• Technical advisor to internal or external stakeholders on complex technical components
• Technical leader working with the team to help remove blockers and act as a tie breaker
• Adjust the team processes, listening to feedback and guiding the team through change and driving continuous improvement
• Guide, teach, and mentor team, providing feedback and moderating discussions
• Represent the interests of the team in cross functional meetings
• Maintain and proactively share knowledge of current technology and industry trends
• Work closely with peers to ensure the team is aligning with cloud native, lean/Agile/DevOps & 12 Factor Application best practices ensuring rapid value delivery and with quality
• Collaborate with other Principal Engineer’s to drive engineering best practices around testing, CI/CD, GitOps, TDD, architectural alignment, and relentless automation
• Excellent understanding and familiarity with Cloud Native and 12 Factor Principles, Microservices, Lean Principles, DevOps, Test Driven Development (TDD), Extreme Programming (XP), Observability / Monitoring

Required Skills:

• B.Tech/MS/PhD in Computer Science or related field, and 3 - 10 years relevant industry experience
• Coding experience in Java
• Extensive hands-on experience working with AWS cloud products and services
• Experience with popular open-source software such as Postgres, RabbitMQ, Elasticsearch, Redis and Couchbase
• Experience working with NodeJS, React/Redux, Docker Swarm, Kubernetes
• Experience with development frameworks such as the Spring/Spring Boot framework, Hibernate and knowledge of advanced SQL
• Proficiency with modern object-oriented languages/frameworks, Terraform, Kubernetes, AWS, Data Streaming
• Knowledge of containers and container orchestration platforms, preferably Kubernetes
• Experience delivering services using distributed architectures: Microservices, SOA, RESTful APIs and data integration architectures
• Knowledge of containers and container orchestration platforms, preferably Kubernetes
• Advanced Architecture and system design skills and principles
• Excellent organizational skills and can drive a cross-team strategic project or initiative
• Solid coaching, mentorship and technical leadership to help others grow
• Able to drive consensus/commitment within and across teams and departments
• Advanced critical thinking and problem solving on complex issues and customer concerns.
• Strategic thinker beyond immediate needs, considering the longer-term
• Excellent communication skills, with ability to communicate highly complex technical concepts
• Demonstrate high level of empathy with internal colleagues, stakeholders and customers

Apply Now!!!

Key Responsibilities

• Back-end Implementation: Authorization, Authentication, Modular design
• Application Development: Documentation, code quality, Unit Testing, Optimization, Bug fixing.)
• Back-end Operations (build tools, deployment, speed: (app, tests, builds, deploys), monitoring errors/logs, and stability).
• Review the created data model & ask any necessary clarifying questions before starting on work
• Write API code to implement the action on visual elements.
• Develop Json Web Services and Web applications.
• Create prototypes and staging sites for review and feedback
• Optimize websites and applications to ensure fast loading speeds
• Maintain websites and implement any necessary additions or enhancements
• Identify and troubleshoot various website issues and coding problems
• Collaborate with members of the website team, including designers and front-end developers, to consistently improve functionality and user-friendliness of web applications
• Maintain updated knowledge of the development industry and any advancements in technology
• Meet tight deadlines as required
• Knowledge of the common application/web security and OWASP vulnerabilities.
• Knowledge of the encryption algorithms to protect sensitive information.
• Knowledge of PII, PCI, HIPPA, and GDPR compliance and how to implement.
• Understanding of security breaches of data-in-transit and data-at-rest and knowledge in implementation for both.
• Knowledge/Aware of finding the vulnerabilities of the third-party components/libraries used in the application and remediating vulnerabilities.

 

 

Technical Skills: Java,Spring boot, Rest API, Json, JPA and/or Hibernate, SQL, AWS

Database : MySQL, PostgreSQL, SQL Server, MongoDB

Other : Tomcat, Eclipse, Oauth, JWT, Git.

• Work with our proprietary Java and Kotlin based SDK to find performance and functionality-related issues.
•  Working with in-house Dashboards to perform testing of UI and APIs.
• Collaborating with teams to create test documents.
• Planning and task management in congruence with the Leadership Team.

WHAT ARE WE LOOKING FOR?

• Expertise in testing different QA Methodologies black box, white box, and gray box for both web UIs and backends both manually and automation.
• Ability to code and maintain back-end automation frameworks written in distributed programming languages such as Python.
• Ability to automate Android applications using tools such as Appium.
• Hands-on experience on API testing and testing tools like Postman, Rest-Assured, or other API testing tools.
• Experience working with Proxy tools like Charles Proxy, Fiddler.
• Excellent in test strategizing, planning, estimation, execution, and reporting.
• Working knowledge of Agile scrum methodologies Strong debugging, problem-solving, interpersonal and troubleshooting skills.

SKILLS AND ABILITIES:

• Python or Java Appium
•  Rest-Assured or Postman
• Fiddler or Charles Proxy
• Black Box testing
• White Box testing

WHAT'S IN IT FOR YOU?

• An opportunity to be a part of a fast scaling start-up in the AdTech space that offers unmatched services and products.
• To work with a team of young enthusiasts who are always upbeat and self-driven to achieve bigger milestones in shorter time spans.
•  A workspace, that is wide open as per open door policy at the company, located in the happening center of Bangalore
• A well-fed stomach makes the mind work better and therefore- free lunch with a wide variety on all working days of the week, a stocked up pantry to satiate your want for munchies, a Foosball table to burst stress and above all a great working environment.
• We believe that we grow as you grow. Once you are a part of our team, your growth also becomes essential to us, and in order to make sure that happens, there are timely formal and informal feedback sessions.

Largest network of beauty and wellness store with over 150 stores across Bangalore, Chennai, Hyderabad, Cochin, Mumbai, Pune, Bhubaneswar and Kolkata. In addition to the stores, also have a strong online presence:
Job description:
Basic knowledge in Javascript, HTML, CSS

Knowledge in React JS, React native components

Latest Technology knowledge like hooks, Redux

Number of apps released/live in React native /Anroid & IOS, Business nature of the app

Understanding of deep react-native concepts

Understanding of advanced concepts like optimizing app

Understanding of security, deployment, app releases

1. Understanding of support of app on multiple screens, android and ios versions, iterative development and enhancement of the app