Operations Head D2C company only

Job Title: Hotel Operations Executive

Location: Gurgaon (Sector 32)

Shifts: Rotational

Requirements:

1+ years of experience in hotel reservations, operations, or customer service.

Strong communication, coordination, and problem-solving skills.

Familiarity with OTA systems is a plus.

Job Summary:

EaseMyTrip is hiring a Hotel Operations Executive to manage post-booking activities like modifications, cancellations, and customer support. The role involves coordinating with hotels, resolving issues, and ensuring a seamless guest experience.

Key Responsibilities:

Handle post-booking queries, changes, and cancellations.

Coordinate with hotels for confirmations and issue resolution.

Support customers via calls, emails, and chats.

Manage escalations, refunds, and payment discrepancies.

Maintain accurate booking records and streamline processes.

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Job Title: Java Lead – Software Engineering

Location: Mohali | Panchkula | Gurugram (Onsite)

Experience: 7+ Years

About the Role:

We are seeking a highly skilled and passionate Java Lead who will be responsible for designing, developing, and leading the implementation of scalable and maintainable product features. As a Lead, you will play a key role in guiding a team, ensuring coding best practices, and resolving complex technical challenges. This is a great opportunity for someone who thrives in a fast-paced environment, is passionate about solving technical problems, and is excited about leading product development end-to-end.

Key Responsibilities:

· Lead a team of developers in designing and building micro-services using Java.

· Decompose feature requests into sizable and estimable pieces of work.

· Deliver scalable, maintainable, and high-quality code within defined timelines.

· Conduct code reviews to ensure adherence to coding standards and best practices.

· Collaborate with cross-functional teams to solve complex technical challenges.

· Act as a subject matter expert for specific product components.

· Debug and resolve critical production issues with detailed root cause analysis.

· Drive adoption of Agile practices, ensuring proper planning, estimation, and delivery.

Required Qualifications:

· Bachelor’s degree in Computer Science or a related field.

· 7+ years of strong experience in Java development.

· 3+ years of hands-on experience in developing and delivering productized software applications.

· Experience in leading teams and mentoring developers.

· Proven ability to design and deliver scalable and maintainable applications.

· Strong problem-solving and analytical skills with a self-driven mindset.

· Excellent written and verbal communication skills.

Preferred Skills:

· Hands-on experience with Java micro-services.

· Familiarity with CI/CD pipelines.

· Strong understanding of Agile methodologies.

· Cloud and containerization exposure with AWS and Docker.

Technology Stack:

· Java

· Micro-services

· SQL

· AWS

· Docker

Primary responsibilities:

•Design, develop AWS IoT/Cloud-based applications using Typescript, Node.Js.

•Work closely with onsite, offshore, and cross functional teams, Product Management, frontend developers, SQA teams to effectively use technologies to build and deliver high quality and on-time delivery.

•Proactively Identify risks and failure modes early in the development lifecycle and develop POCs to mitigate the risks early in the program.

•Assertive communication and team skills.

•This individual be self-directed, highly motivated, and organized with strong analytical thinking and problem-solving skills, and an ability to work on multiple projects and function in a team environment.

Experience and Skills Required:

•More than 6 years of overall experience in Software domain.

•At least 3 years of experience in Cloud native applications.

•Solid working knowledge of Typescript, NodeJS.

•Thorough working knowledge in AWS, Lambdas, Microservices etc.,

•Experience in executing CI/CD processes

•Experience in Microservices Architecture

•Good Knowledge on Cloud security & security design control implementation.

•Knowledge of (AWS IoT Core) and In-depth knowledge of AWS cloud native services including Kinesis, DynamoDB, Neptune, Lambda, API Gateway, Timestream , IoT Core, GreenGrass, Aurora, Lambda, etc.

•Great knowledge in Agile/Scrum

Responsibilities :

●     Designing and developing robust and scalable server-side applications using Python, Flask, Django, or other relevant frameworks and technologies.

●     Collaborating with other developers, data scientists, and data engineers to design and implement RESTful APIs, web services, and microservices architectures.

●     Writing clean, maintainable, and efficient code, and reviewing the code of other team members to ensure consistency and adherence to best practices.

●     Participating in code reviews, testing, debugging, and troubleshooting to ensure the quality and reliability of applications.

●     Optimising applications for performance, scalability, and security, and monitoring the production environment to ensure uptime and availability.

●     Staying up-to-date with emerging trends and technologies in web development, and evaluating and recommending new tools and frameworks as needed.

●     Mentoring and coaching junior developers to ensure they grow and develop their skills and knowledge in line with the needs of the team and the organisation.

●     Communicating and collaborating effectively with other stakeholders, including product owners, project managers, and other development teams, to ensure projects are delivered on time and to specification.

You are a perfect match, if you have these qualification :

●     Strong experience in Python and server-side development frameworks such as Flask or Django.

●     Experience in building RESTful APIs, web services, and microservices architectures.

●     Experience in using database technologies such as MySQL, PostgreSQL, or MongoDB.

●     Familiarity with cloud-based platforms such as AWS, Azure, or Google Cloud Platform.

●     Knowledge of software development best practices such as Agile methodologies, Test-Driven Development (TDD), and Continuous Integration/Continuous Deployment (CI/CD).

●     Excellent problem-solving and debugging skills, and the ability to work independently as well as part of a team.

Strong communication and collaboration skills, and the ability to work effectively with other stakeholders in a fast-paced environment

Duration: 3 Months

Type: Hybrid(Gurgaon); Paid

Joining: Immediate

Who's a fit:

- Experience with React Native and ReactJS

- Excellent problem-solving and logical thinking

- Completed a degree in Computer Science, Engineering, or related field

- Projects to showcase your skills

•Hands on experience in Object oriented programming

•Hands on experience in Java, SpringBoot (min 2 years) or kafka or Cassandra or MongoDB

•Experience with developing/enhancing applications connecting to different Databases : Oracle/MySQL/Cassandra/MongoDB

•Strong knowledge of common Data structures and algorithms and when to use them.

•Experience in Xpath or XML or REST or JSON or protobuff

• Experience with software version control (such as git)

•Experience in working in an agile environment such as Scrum.

Preferable:

•Experience in public cloud PaaS (AWS, GCP, Azure)

•Real time stream data handling (Kafka, Kinesis

We are scouting for an experienced candidate who has worked in Brand Activation and has an experience in managing brand campaigns effectively to promote products to generate brand recall.

The candidate must have a proven credential in managing the vendors and executing events/activations meticulously to avoid any hiccups. 

We expect the candidate to also have deep understanding about the VM, In-branch branding collaterals, material and media types to efficiently implement the branch branding and manage the marketing collaterals requirements for internal stake holders.

Experience skills

• 6-8 years of experience in brand, activation, VM, negotiation, vendor management in CPG / FMCG / FMCD / BFSI. 
• Excellent knowledge of media types, printing and vendor network. 
• Understanding of conceptualization and execution of branding activities. 
• Proven track record in brand campaign strategies 
• In-depth knowledge of market catchment. 

Key Responsibilities

• Developing the regional activation strategy for the company in line with the company objectives.
• Planning and implementing regional promotional campaigns in alignment with the sales team.
• Manage and execute lead generation programs.
• Stakeholder alignment on activation setting & budget sharing/planning basis Calendar. 
• Co-ordinate new branch launches.
• Planning and managing small, medium and large format branch level channel partner engagement periodically in alignment with the stakeholder.
• Create value proposition for the product portfolios, on immediate and long-term basis
• Derive the regions budget for all marketing activation initiatives basis brand and business objectives in conjunction with the Brand Activation Lead.
• Scan the competitive and industry environment for potential consumer insights or marketing opportunities.
• Ensure brand compliance in all forms of communication.
• Leverage data analytics and martech tools to analyze sales, marketing, customer service, and competition trends.
• Key performance Indication

On Time & In full Delivery Of:

• Ensure Budget compliance - Allocation vs actual spends, Billing Management & Vendor Management.
• Ground Activations, Catchment Visibility & Joint Business Activations - Planning, executing and monitoring on ground initiatives in line with Business objective. Initiatives focused in and around branch / micro branch catchment.
• Channel partner engagement, Branding Initiatives, Contests & R&R Meets - Planning and managing small, medium, large format and branch level channel partner engagement. End to end management of events.
• Large-scale activations – Planning, budgeting, Execution and monitoring all large-scale activations. 
• Activity Efficiency - Ensure achievement of Conversion per lead generation activity for all business. 
• Stakeholder Management – Ensuring stakeholder alignment and meeting on goal setting for all business.

Core Competency

• Execution & Delivery - Takes ownership providing timely and result oriented solutions with operational excellence
• Accountability - Responsible for the tasks assigned under the ambit of the key responsibilities of the role and   additionally for any dependencies with cross functional teams
• Team - Work & Collaboration - Fosters a culture of trust, collaboration and support
• Effective Communication - Communicates timely and responsively with clarity and effect (both verbal and written). Seeks and provides feedback

Our MEAN stack team is passionate about technology, and we love building scalable web solutions keeping performance in mind.We're looking for a full stack developer that has experience developing a variety of Web Apps using the MEAN stack. You should be able to comfortably move between the client and server-side code written with JavaScript/TypeScript.

Role + Responsibilities:   

• Work with the team to design, develop and support scalable applications         
• Implementing elegant, intuitive user experience using the latest front-end technologies.         
• Developing API's and designing the data architecture using web frameworks like Express.         
• Write, test, and release production-ready code.         
• Work with our DevOps team to ensure continuous deployments of our applications

Person Specification and Qualifications:

• Experience developing highly scalable services and APIs         
• Knowledge of data modelling and database performance using NoSQL/SQL         
• Strong experience with JS frameworks like Express(any other backend framework), Angular.         
• Familiarity developing SaaS applications in AWS/Azure         
• In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications

Plus points if you're familiar with the following:

• Experience with deployment and CI/CD is a plus!       
• TypeScript implementation with Frontend or Backend applications         
• Knowledge of GraphQL and it's libraries like Apollo, Prisma         
• Have worked with Jest, Enzyme like testing libraries         
• Knowledge of document, key/value or other non-relational database systems such as Elastic Search, Redis, HBase,