Operations Executive

Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

We are seeking a motivated and detail-oriented Intern to join our Talent Acquisition team. This internship offers hands-on experience in the recruitment process, from sourcing candidates to coordinating hiring processes. An ideal candidate is eager to learn, highly organized, and passionate about Talent Acquisition.

Key Responsibilities:

• Assist in sourcing and screening candidates through job portals, LinkedIn, and social media.
• Support the team in reviewing resumes and conducting initial candidate assessments.
• Maintain and update the applicant tracking system (ATS).
• Post job openings on various job boards and company career pages.
• Schedule and coordinate interviews between candidates and hiring managers.
• Provide administrative support to the recruitment team.

Qualifications & Skills:

• MBA in HR / Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Ability to handle confidential information with professionalism.
• Proficiency in Google Suite or Microsoft Office (Word, Excel, Outlook).
• Familiarity with LinkedIn and job portals is a plus.

We are looking for a skilled Product Implementation Specialist to join our dynamic team in New Delhi. The ideal candidate will have good technical knowledge and will play a key role in gaining in-depth technical knowledge of our product. Candidate will be responsible for effectively demoing the platform to the customers, providing technical guidance, and ensuring smooth implementation. This role involves working closely with customers to address their requirements to improve their payment transactions.

Roles and Responsibilities:

• Product Demonstrations: Conduct in-depth product demonstrations, showcasing the technical capabilities and business benefits of our payment orchestration platform to current & new customers.
• Technical Expertise: Understand the technical architecture of the payment orchestration platform, including terms like API integrations, payment gateways, compliance requirements such as PCI DSS and basic coding languages.
• Client Engagement: Act as a technical advisor during customer meetings, answering questions related to the product, integrations, and functionalities.
• Requirement Gathering: Engage with customers to gather and document detailed business requirements, ensuring a thorough understanding of their requirements.
• Business requirement document (BRD) Preparation: Develop comprehensive BRDs based on customer interactions, outlining functional and non-functional requirements for the proposed solution.
• Customer Presentations: Prepare and deliver tailored presentations and proposals that address customer pain points and demonstrate how Celeris solutions can meet their goals.
• Feedback Loop: Gather feedback from potential customers during demonstrations and share insights with the product development team to enhance future offerings.

Requirements:

• Experience: 1 - 3years of experience in a product implementation, product consulting, or product demonstration role, preferably within the payment orchestration or fintech industry.
• Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.
• Customer-Focused: Strong customer-facing skills with a focus on delivering tailored solutions and building trust with customers.
• Analytical Skills: Ability to analyze customer needs and design customized solutions that address their business challenges.
• Collaboration: Team player with the ability to work cross-functionally and support both technical and sales teams.
• Preferred: Experience working with payment orchestration platforms, fraud prevention, or risk management solutions.

The opportunity:

● Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make a tangible difference to the small business landscape in India

● Join a high performance, dynamic and collaborative work environment that throws new challenges on a daily basis

● Be part of the early founding team and be directly responsible for driving the company's success Key

Role and Responsibilities:

● Work closely with the Founder/CEO and to define and build the platform

● Identify customer problems, latent needs & devise product roadmap

● Communicate and evangelise product output through low-fidelity designs

● Collaborate with Sales and Customer Success to understand and eliminate obstacles to adoption and usage

● Work with Marketing to bring new features to life on various communication touch points

● Collaborate with engineers and designers to arrive at the detailed solutions to problems

● Execute o Own the roadmap for one or more parts of the product o Work with engineering and design to plan launch scope o Together with engineering and design, break-down scope into launch iterations o Deliver product features as per timelines

Skills/ Qualities Required: ● Strong problem solving – Structured thinking, data-driven analysis and strong ability to synthesize findings ● Strong communication (written & verbal) and interpersonal skills ● You should have worked at a startup or started your own company that shipped a product ● An engineering / technical background that will allow you to reason about product trade-offs and make good choices without significant input from engineers ● At least 2 years of experience in a Product Management role ● Attention to detail - great products are all about the details ● Passion for getting the job done – A combination of grit, hustle and problem-solving skills to deliver results on time Nice to haves ● Prior exposure to Fintech landscape and understanding of trends in financial services Key details: ● Role: Product Manager ● Location: Mumbai/ Bangalore● Compensation: Negotiable based on candidate profile (structured as Fixed + Variable, ESOPs to be considered on a case to case basis) ● Date of Joining: ASAP

We are seeking a qualified team leader who is responsible for developing sales team, coordinating sales operations and implementing sales techniques that allows the business to meet and surpass the sales target consistently. Team leader is responsible for supervising, managing and motivating team members on a daily basis. Able to act proactively and effectively to ensure smooth team operatoiions.

We are looking for a passionate technologist with experience in building SaaS tech experience and products for a once-in-a-lifetime opportunity to lead Engineering for an AI powered Financial Operations platform to seamlessly monitor, optimize, reconcile and forecast cashflow with ease.

Background

An incredible rare opportunity for a VP Engineering to join a top tier incubated VC SaaS startup and outstanding management team. Product is currently in the build stage with a solid design partners pipeline of ~$250K and soon raising a pre-seed/seed round with marquee investors.

Responsibilities

• Develop and implement the company's technical strategy and roadmap, ensuring that it aligns with the overall business objectives and is scalable, reliable, and secure.

• Manage and optimize the company's technical resources, including staffing, software, hardware, and infrastructure, to ensure that they are being used effectively and efficiently.

• Work with the founding team and other executives to identify opportunities for innovation and new technology solutions, and evaluate the feasibility and impact of these solutions on the business.

• Lead the engineering function in developing and deploying high-quality software products and solutions, ensuring that they meet or exceed customer requirements and industry standards.

• Analyze and evaluate technical data and metrics, identifying areas for improvement and implementing changes to drive efficiency and effectiveness.

• Ensure that the company is in compliance with all legal and regulatory requirements, including data privacy and security regulations.

Eligibility criteria:

• 6+ years of experience in developing scalable SaaS products.

• Strong technical background with 6+ years of experience with a strong focus on SaaS, AI, and finance software.

• Prior experience in leadership roles.

• Entrepreneurial mindset, with a strong desire to innovate and grow a startup from the ground up.

Perks:

• Vested Equity.

• Ownership in the company.

• Build alongside passionate and smart individuals.

Our client acts as a marketplace that helps in accelerating online growth by creating transformational digital experiences through measurable marketing campaigns.

The services offered by them include, but are not limited to, performance marketing, social media marketing, influencer marketing, website & app development, SEO, content development etc. Platforms they leverage include, Google Ads, Facebook Ads, Taboola, Outbrain etc.

Founded in 2017 and headquartered in Mumbai, our client, so far in their journey, has executed approx. 598 campaigns and served 23 industries, globally.

As a Sales Manager, you will be responsible for representing our company’s products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet their needs.

What you will do:

• Generating leads and building relationships by nurturing warm prospects and finding new potential sales outlets
• Managing and maintaining a pipeline of interested prospects and engaging sales executives for the next steps
• Identifying best practices to refine the company’s lead generation playbook
• Generating leads, cold calling, and emailing to generate new sales opportunities
• Identifying prospects' needs and suggesting appropriate products/services
• Building long-term trusting relationships with prospects to qualify leads as sales opportunities
• Proactively seeking new business opportunities in the market
• Setting up meetings or calls between (prospective) customers and sales executives
• Reporting to Sales Manager with weekly, monthly, and quarterly results

Desired Candidate Profile

• Graduation(B.E/B.tech/Bcom/BCA etc), or MBA
• Min 2- 4 years of sales experience, with a history of exceeding lead targets
• Freshers with decent communication can also apply
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to scale up the business
• Prior experience as a sales development rep with a track record of achieving sales quotas 

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.

Requirements:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

Our ideal candidate is comfortable collaborating with Product Owners, UX and UI Designers, Data Scientists and senior technical team members to build sound solutions to complex business challenges. A Self-starter and problem-solver will thrive in this position.

You should be strong JavaScript developer comfortable in all areas of the software development lifecycle and have experience with React, Node, Mongo, MySQL and Express in a scalable production environment. Some Python and familiarity with AWS would be welcomed.

Focus Areas and Core Responsibilities

Accountable for day-to-day implementation and launch of product roadmap features and updates.

Collaborate with Data Science, Tech and UX teams to create systems design and information architecture based off of user stories and requirements. Ensure test cases are properly written.

Maintain and work on the continuous improvement and development of company tools.

Coordinate with dev ops and QA to ensure continuous integration and deployment of production ready code.

Skillset, Qualifications, and Experience

• 5+ years of web application development experience including strong working knowledge of JavaScript, ReactJS, NodeJS, Mongo and Express.
• Familiar with asynchronous programming and object-oriented programming best practices. Must have prior experience with MVC design pattern
• Experience with node and linux commands necessary for debugging installations and deployment locally and on cloud services such as AWS
• Strong familiarity with a variety of APIs and RESTful interfaces
• Familiar with various methods for performance optimization
• Ability to work with UX/UI team to create a frictionless user experience and pixel perfect web components and data visualizations
• Experience integrating security best practices into the SDLC
• Expert level Git, including branching and best practices to resolve merge conflicts
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Excellent communicator who can work independently and be a team player
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges