Operations Executive

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

BDA and BDE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days                  Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

Position Summary

Are you passionate about working with smart people on challenging problems in an environment that values hard work, integrity and teamwork? F5 A Market leader in Application Delivery Controllers and Security platforms is hiring for its Centre of Excellence office in Hyderabad, India. Join our team of super smart engineers working in a fun, fast-paced, and highly technical environment where your dreams can become reality.

As a member of Firewall team, you are responsible for designing and developing automated test cases and framework, creation and execution of test cases, test plans to validate features and components of high performing software solution to detect underlying application by analyzing network traffic. 

Primary Responsibilities

• Perform testing and validation of new and existing features. This includes creation of test strategy and test plans based on feature specs & requirements.
• Design, Implement, enhance and maintain automated tests.
• Execute and monitor the progress of automation runs and investigate test failures.
• Work with the product development engineers to help isolating defects, improve engineering documentation and enhance product quality.
• Performs analysis to define, edit and manage test methodologies tools, utilities, system structures, environments and provide technical input into project scope and estimating activities.
• Simulate network traffic using various tools & servers.

Knowledge, Skills and Abilities:

Essential Skills:

• 3+ years test automation experience in python, Javascript.
• Expert in network traffic generation tool like scapy.
• Experience with test methodologies used in software development.
• Excellent analytical and problem solving skills.
• Good understanding of network security, fire technolies
• Fair understanding of network protocols like TCP, UDP, IP, HTTP, SSL, DNS, FTP etc.
• Good team player with excellent written & verbal communication skills
• Knowledge on vmware is a plus

Nice-to-have Skills:

• Understanding of Linux networking and OS internals.
• Experience with CI/CD(git, pipeline, jenkins etc.).

Qualifications

• Requires a minimum of 2- 6 years of related experience with a Bachelor of Engineering in ECE/Computers or 2 years experience with ME/MTech in ECE/Computers.
• Excellent organizational agility and interpersonal skills throughout the organization.
• Ability to work flexible hours for better collaboration with International teams.
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• Link to Apply:
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• https://ffive.wd5.myworkdayjobs.com/f5jobs/job/Hyderabad/Software-Engineer-II_RP1023698

• Defines develop and implement quality assurance practices and procedures, test plans, and other Test assessments.
• Develops automated testing systems using commercial tools, scripts, and data sets in a continuous integration environment.
• Participate in all aspects of testing, including functional, regression, load and system testing.
• Works collaboratively with development during all stages of projects to provide in-process testing results.
• Engage with scrum in an Agile team environment.
• Own the quality aspect within the scrum team and define and maintain the key quality metrics.
• Critical Competencies / Leadership Anchors
• Creates strong commitment and promotes open dialogue.
• Defines success in terms of the entire team.
• Is action-oriented and has a strong sense of urgency.
• Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
• Relentlessly customer-focused and dedicated to exceeding the expectations of internal and external customers.
• Drives innovation to bring creative ideas to market.

Qualifications

• B.E. with 3+ years of testing experience.
• Experience with Agile/Scrum methodologies and scrum processes.
• Experience developing automated and manual test plans.
• Experience with test automation tools preferably Selenium & Specflow
• Experience with API testing using Postman or Swagger or others
• Experience with SQL and databases basic knowledge
• Experience with object-oriented programming languages such as C#
• Experience with source-control management such as Git
• Experience in testing apps developed with web technologies such as ASP.NET, MVC, JavaScript, and Angular, Protractor, and Karma.

Desired

• Experience with Continuous Integration such as Jenkins.
• Experience with cloud-based technology and specifically the Azure Cloud.
• Ability to collaborate with DevOps to manage releases.