Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As an Onboarding Specialist, you will be responsible for owning and managing customer relationships from registration/ sign-up through successful conversion/ transaction.
What you will do:
- Guiding new customers through the onboarding process
- Ensuring bona fide users enjoy a seamless journey
- Interacting with the users through chat, email and voice upholding the highest standard of communication and courtesy
- Executing initiatives that center around compliance and regulatory requirements
- Working cross-functionally with marketing, product, sales, and support teams to improve the onboarding process
Desired Candidate Profile
What you need to have:- 1-2 years of experience in sales, CRM or as onboarding specialist
- Excellent oral and written communication skills, with proficiency in English and any second language
- Exceptional organisational skill
- Excellent creative and critical thinking skills
- Adaptability and flexibility with the willingness and ability to shift strategies on a dime to meet the needs of our customers
- Proven ability to manage multiple complex customer journeys at once
About Cross border Fintech Neobank
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About Us:
Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.
Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.
About Role:
We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients
Responsibilities:
- Own the whitelabel customer relationship for the lifetime of the customer
- Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
- Proceed to initial deployment which includes
- Setting up access on apple / google accounts
- Setting up listing specifics
- Creating multiple security keys and putting them in the right systems in a secure and professional manner
- Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
- Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
- Get user feedback, and take appropriate actions to ensure user satisfaction
- Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
- Provide regular reports on version updates and user feedback to the management team
Requirements:
- Bachelor's degree in computer science or a related field
- Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
- Strong proficiency with using MacOS and good task management and multitasking skills
- Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and problem-solving skills
- Proficient in data entry and coordination of data across multiple data management systems.
- Proficient in managing Google Sheets
- Proven ability to work independently as well as in a team
If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.
Interested candidates should be ok with Rotational Shifts.
This role is 100% remote for residents of India.
EEO Statement:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!
Job Responsibilities.
- Assist in talent acquisition and recruitment processes
- Update our internal databases with new employee information, including contact details and employment forms
- Conduct employee onboarding and help organize training & development initiatives
- Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
- Gather payroll data like leaves, working hours and bank accounts
- Promote HR programs to create an efficient and conflict-free workplace
- Assist in the development and implementation of human resource policies
- Undertake tasks around performance/productivity management & improvement of all employees
- Organize half yearly employee performance reviews
- Maintain employee files and records in electronic and paper form
- Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
Requirement
- Good Communication Skills
- Problem Solving Aptitude
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
- Meeting monthly, quarterly and annual targets
- Executing effective product demonstrations.
- Negotiating deal terms and onboard doctors
- Training the Doctors, Paramedics and other staff on using the application after installation.
- Assessing the market, identify and gather competitor information.
- Resolving all queries from the doctor and medical staff regarding the application.
- Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
- Liaising with product team in closing product new feature road map/ bugs as and when required
- Making the doctors aware of any new features/ product changes and train them on the related changes.
- Being responsible to develop and maintain metrics and management reports
Desired Candidate Profile
What you need to have:- Bachelor in Biotech/ Engineering/ Science/ Commerce
- Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
- Understands health tech products and ability to explain the complex business solution in simple terms to physicians
- Exceptional communication and analytical skills
- Knows MS Office, MS excel and power point
- Proficiency in the local language for the given city
- Working relationship with set of doctors in the given city for lead generation
- Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare.
- Meeting monthly, quarterly and annual targets
- Executing effective product demonstrations.
- Negotiating deal terms and onboard doctors
- Training the Doctors, Paramedics and other staff on using the application after installation.
- Assessing the market, identify and gather competitor information.
- Resolving all queries from the doctor and medical staff regarding the application.
- Being the voice of the physician for product (EMR and App) related features/ improvements in internal discussions
- Liaising with product team in closing product new feature road map/ bugs as and when required
- Making the doctors aware of any new features/ product changes and train them on the related changes.
- Being responsible to develop and maintain metrics and management reports
What you need to have:
- Bachelor in Biotech/ Engineering/ Science/ Commerce
- Experience in regularly meeting and closing sales with MD physicians – CP, Pedia, Gyne, Dermatologists, Psychologists etc
- Understands health tech products and ability to explain the complex business solution in simple terms to physicians
- Exceptional communication and analytical skills
- Knows MS Office, MS excel and power point
- Proficiency in the local language for the given city
- Working relationship with set of doctors in the given city for lead generation
- Experience in relationship handling with super specialists like Cardiologists, Oncologists, Neurologists etc
Our client is an alumni networking platform for schools, colleges and companies where alumni can signup and connect with each other. The top 1000 alumni networks, with over 2 million people are active on the platform. They are deeply integrated with all social media and helps to build one consolidated and powerful channel to engage with the alumni.
Our client helps to connect with all the alumni communities on the go, Mobile App, Tablet, Website, Mobile Website, Facebook Application as well as email app. Over 80% of the communities have improved their alumni engagement considerably using the company's platform.
This Delhi based social platform based on private alumni network was founded in 2011 by serial entrepreneur and web technology evangelist. They have raised pre-Series A funding from Mohandas Pai and Aspiring Minds to scale its user base, as well as expand geographically, with US being the primary target.
As a Customer Success Manager, You will be Liaising with Colleges & School Alumni engagement teams to gather and understand their requirements.
What you will do:
- Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them.
- Analysing client requirements, manage escalations, and propose features for
- development.
- Developing technical domain expertise and formulate strategies to drive user engagement.
- Forecasting and tracking key account metrics to derive insights and build a - success plan -with the appropriately identified objectives, milestones and metrics needed to achieve them
- Collaborating with the sales team to maximize profit by up-selling or cross-selling
- Designing presentations for client deliverables, presentations & training.
Desired Candidate Profile
What you need to have:
- 1-2 yrs of experience of working in a tech/software company
- Excellent communication and presentation skills to formulate & articulate technical, financial and value points
- Strong technical skills and capabilities to understand business applications, analytics and platform technologies
- Data-driven with exceptional analytical and problem solving skills
- Strong interpersonal skills to create and maintain customer relationship
- Mapping micromarkets to identify potential salons for signing up in the Ekanek's Salon Partnership Program
- Setting up discussions with salon owners/key decision makers
- Pitching Ekanek's products/service assortment to the salon owners/decision makers
- Ensuring pre-work for launching program is on track
- Monitoring salon performance in the program
- Maintaining meaningful relationships with existing clients to ensure they are retained
- Escalating and resolving salon issues with customer experience team
- Identifying new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
- Attending networking activities to research and connect with prospective clients.
- Upselling other products/services to salon owner/decision makers
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
- Networking with collection agencies
- Being responsible for Onboarding Internal Team
- Being responsible for Onboarding local Collection Agencies on behalf of partner client organization
- Being responsible for agencies Productivity & Efficiency
- Meeting Collection benchmarks for a given portfolio
- Being responsible for P&L Accountability
- Being active in Franchise Building and Relationship Management
- Handling Client Portfolio, performance
- Managing Product Profitability
What you need to have:
- Any Graduation
- Young & dynamic leaders with 3+ years of experience in managing rural markets
- Rigour for numbers
- Proven record of managing a team of 10+ people
- Ability to handle & deliver in challenging environments.
Responsibilities:
- Initiating partnerships with new Restaurants and actively managing existing relationships, being their P.O.C. for Spicywagon
- Sustaining and growing the relationships which translate to a growth in restaurant base and revenue for the city
- Maintaining a strong relationship with restaurant owners (Specifically Key Accounts of the City & Country) and advising them on issues related to the market and offering solutions on the same
- Conducting promotional events & marketing activations in conjunction with the internal teams
- Managing the sales administration function, operational performance reporting, streamlining processes and systems wherever possible and advising management on maximizing business relationships, and creating an environment where customer service can flourish
- Being the face of Spicywagon in the market and standing up for the values we believe in.
Preferred Candidate:
- Graduate with 0-3 years of experience in Business Development, Sales or Account Management
- A competent decision-maker with the ability to develop, own and build a strategic plan for the business
- Confident, Pleasing, and Go-getter personality
- Effective communication skills
- Attitude & Aptitude for Sales
- A Team player