Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As an Onboarding Specialist, you will be responsible for owning and managing customer relationships from registration/ sign-up through successful conversion/ transaction.
What you will do:
- Guiding new customers through the onboarding process
- Ensuring bona fide users enjoy a seamless journey
- Interacting with the users through chat, email and voice upholding the highest standard of communication and courtesy
- Executing initiatives that center around compliance and regulatory requirements
- Working cross-functionally with marketing, product, sales, and support teams to improve the onboarding process
Desired Candidate Profile
What you need to have:- 1-2 years of experience in sales, CRM or as onboarding specialist
- Excellent oral and written communication skills, with proficiency in English and any second language
- Exceptional organisational skill
- Excellent creative and critical thinking skills
- Adaptability and flexibility with the willingness and ability to shift strategies on a dime to meet the needs of our customers
- Proven ability to manage multiple complex customer journeys at once
Shubham Vishwakarma
Full Stack Developer - Averlon
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