Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As an Onboarding Specialist, you will be responsible for owning and managing customer relationships from registration/ sign-up through successful conversion/ transaction.
What you will do:
- Guiding new customers through the onboarding process
- Ensuring bona fide users enjoy a seamless journey
- Interacting with the users through chat, email and voice upholding the highest standard of communication and courtesy
- Executing initiatives that center around compliance and regulatory requirements
- Working cross-functionally with marketing, product, sales, and support teams to improve the onboarding process
Desired Candidate Profile
What you need to have:- 1-2 years of experience in sales, CRM or as onboarding specialist
- Excellent oral and written communication skills, with proficiency in English and any second language
- Exceptional organisational skill
- Excellent creative and critical thinking skills
- Adaptability and flexibility with the willingness and ability to shift strategies on a dime to meet the needs of our customers
- Proven ability to manage multiple complex customer journeys at once
Shubham Vishwakarma
Full Stack Developer - Averlon
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● Serve as the primary resource during the client implementation/onboarding phase
● Identify, document, and define customer business and technical needs
● Develop clear user documentation, instructions, and standard procedures
● Deliver training sessions on solution administration and usage
● Participate in customer project calls and serve as a subject matter expert on solutions
● Coordinate tasks across internal and client project teams, ensuring accountability and progress tracking
● Perform hands-on configuration, scripting, data imports, testing, and knowledge transfer activities
● Translate business requirements into technical specifications for product configuration or enhancements
● Collaborate with global team members across multiple time zones, including the U.S., India, and China
● Build and maintain strong customer relationships to gather and validate requirements
● Contribute to the development of implementation best practices and suggest improvements to processes
● Execute other tasks and duties as assigned
Required Skills & Experience
● Proven experience leading software implementation projects from presales through delivery
● Strong organizational skills with the ability to manage multiple detailed and interdependent tasks
● 2–5 years of experience in JavaScript and web development, including prior implementation work in a software company
● Proficiency in some or all of the following:
○ JavaScript, PascalScript, MS SQL Script, RESTful APIs, Azure, Postman
○ Embarcadero RAD Studio, Delphi
○ Basic SQL and debugging
○ SMS integration and business intelligence tools
● General knowledge of database structures and data migration processes
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Someone who has strong industrial experience in NLP for a period of 2+ years. Experienced in applying different NLP techniques to problems such as text classification, text summarization, question &answering, information retrieval, knowledge extraction, and conversational bots design potentially with both traditional & Deep Learning Techniques. In-depth exposure to some of the Tools/Techniques: SpaCy, NLTK, Gensim, CoreNLP, NLU, NLG tools etc. Ability to design & develop practical analytical approach keeping the context of data quality & availability, feasibility, scalability, turnaround time aspects. Desirable to have demonstrated capability to integrate NLP technologies to improve chatbot experience. Exposure to frameworks like DialogFlow, RASA NLU, LUIS is preferred. Contributions to open-source software projects are an added advantage.
Experience in analyzing large amounts of user-generated content and process data in large-scale environments using cloud infrastructure is desirable
Looking for the candidates who have a experience of sales, telesales and excel. Also client handling.
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Ability to write clean and effective Godoc comments
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Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
About us: Lemiride is a bike rental aggregator platform. We connect travelers who wish to rent a bike to vendors. Think of us as Amazon for bike rentals. We have operations in 18 places across India.
Travelers get to choose a bike of their choice in the convenience of their home before setting out. On the other hand, we help vendors have a wider reach and more business. We do this effectively at a lower cost, better speed using our integrated tech platform.
Prior to beginning the internship, you would be instructed on the manner in which we expect you to communicate and onboard the vendors.
Selected intern's day-to-day responsibilities include:
1. Travel to vendor locations and onboard vendors
2. Maintain data in a structured format and share an update report on a daily basis
3. Travel would be limited to their cities and nearby hubs if any
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- Train and guide shoppers to perform the audits as per client requirements
- Makes sure that the assignment timelines are strictly followed.
- Should be proactive in getting new Freelancers and add them into our database
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Full Stack Developer - Averlon