Nodejs Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

What you will be working on?

• Driving product implementation from conceptualisation to delivery. This would involve planning and breaking down projects, leading architectural discussions and decisions, building high quality documentation and architecture diagrams, and driving the execution end to end.
• Own the development practices, processes, and standards for your team
• Own the technical architecture, drive engineering design, and shoulder critical decisions
• Understand, prioritize and deliver the feature roadmap while chipping away at the technical debt
• Work effectively with a cross-functional team of product managers, designers, developers, and QA
• Own the communication of the team’s progress and perception of the team itself
• Collaborate with the Support team to keep track of and triage technical issues and track them through to resolution
• Collaborate with Talent Acquisition to drive sourcing, screening, interviewing, and recruitment of the right talent for your team
• Continuously improve the productivity of your team by identifying investments in technology, process, and continuous delivery
• Own the morale of your team, unblock them at critical junctures, and break ties in a timely manner
• Own the careers of your team members, deliver regular and timely feedback, represent your team for annual reviews and reward your performers
• You will nurture and grow the team in order to deliver path-breaking solutions, as outlined above, for the business in the coming years

What we are looking for?

• 7+ years of total relevant experience with a minimum of one year of actively managing and owning the delivery of a high-performing engineering team.
• Bachelor's Degree in a technical field
• Ability to work in a very fast-paced environment with high degrees of vagueness.
• Excellent database knowledge and data modeling skills
• Excellent leadership skills to manage and mentor teams
• Experience designing and implementing distributed systems
• Superior management skills to manage multi-engineer projects and experience in delivering high-quality projects on time
• Track record of individual technical achievement
• Excellent command in CS fundamentals and in at least one interpreted language (PHP / Python / RoR)
• Experience developing software in a commercial software product development environment
• Experience leading teams that built software products for scale
• Excellent communication skills, open, collaborative, and proven team player
• Experience working with global customers and experience with agile processes and Serverless Architecture is a plus

Minimum Requirements

• 8+ years development experience
• Solid Experience and knowledge of

• Coding and debugging using Object Oriented languages like Java, C++, Go or similar languages.
• Database design, Query optimizations, pitfalls (both SQL, NoSQL)
• Developing Scalable, distributed systems and patterns
• Developing REST and/or GraphQL based APIs
• Writing and driving Clean code in a team (via SOLID principles).
• Knowledge of writing unit tests
• NodeJS

• Experience with GoLang/Python
• Experience with Microservices, designs and patterns
• Experience with Dockers/Kubernetes and orchestration
• Familiarity with    Reactive    programming    and patterns like RxJs/RxJava, CQRS, Eventing systems
• Experience with automating DevOps lifecycle
• Proficiency with

• Work with Product team and Drive design, development and deployment of the overall architecture and individual modules to support our Apps , website and internal tools
• Ensure the entire stack is designed and built for availability, speed, scalability, testability, debugging
• Design and development of our REST and GraphQL API
• implement and improve continuous integration and deployment
• Serve as a technical lead for the team
• Mentor team members

Responsibilities for NodeJS Dev

Integration of user-facing elements developed by front-end developers with server side logic.

Writing reusable, testable, and efficient code.

Design and implementation of low-latency, high-availability, and performant applications.

Implementation of security and data protection.

Integration of data storage solutions redis, mongodb.

Skill Requirement:

Strong proficiency with JavaScript or TypeScript.

Strong Knowledge of Node.js and frameworks available for it such as Express, StrongLoop.

Understanding the nature of asynchronous programming and its quirks and workarounds.

Good understanding of server-side templating languages.

Good understanding of server-side CSS preprocessors such as Stylus, Less.

Basic understanding of front-end technologies, such as HTML5, and CSS3.

Understanding accessibility and security compliance.

User authentication and authorization between multiple systems, servers, and environments.

Integration of multiple data sources and databases into one system.

Understanding fundamental design principles behind a scalable application.

Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

Creating database schemas that represent and support business processes.

Implementing automated testing platforms and unit tests.

Proficient understanding of code versioning tools, such as Git.

Eximius is a micro-VC fund which invests into early-stage startups. One of our portfolio startup iTribe is looking for "Hustlers", "First Principle Thinkers", "Crazy and trips on creating products out of the box from scratch", "Outspoken", "unafraid of users ripping your product".

About iTribe: 
iTribe is on a mission to make discussing finance from being a taboo topic to a dinner table topic, which means making "Bharat" financially literate and independent. iTribe is a social network which allows anyone to discover, discuss, vet ideas and seek advice from like-minded iTribe aims at making Finance simple, witty and fun for everyone

Founded in 2021 by IIT Kharagpur alumni to convert their own journey of becoming investors into a product to help billion users. An emerging startup backed by some of the most respected investors around the world.

Responsibilities

• Craft clean, manageable code, maintain proper documentation and code integrity
• Maintain quality and ensure 100% uptime
• Create, test and deploy the applications on production servers
• Continuously discover, evaluate, and implement new technologies and frameworks to maximize development efficiency
• Responsible for security and data protection.

• Working alongside Product managers to architect and design new features.
• Collaborate with the rest of the engineering team to launch new features.
• Unblock peers and keep all the internal and external teams informed about the progress of development

Requirements

• 2 - 5 years of experience in designing and developing Server side component (REST APIs, Micro service Architecture)
• Good understanding and strong in data structures and algorithms (Degree in computer science is an added advantage)
• OOP implementation experience with back-end programming languages (Ex: JavaScript, Python, Java, etc).
• Good to have experience with event driven architecture.
• Good understanding of databases such as MongoDB, PostgreSQL, MySQL.
• Well-versed with Software Development Life Cycle
• Demonstrate the ability to be a self-starter, learn and implement new technologies/ frameworks
• Excellent analytical and problem-solving skills

Why you should join iTribe? 

• Building a product which is not done in decades.
• Be a part of the founding team and work directly with the founders.
• Competitive Salary
• ESOPs - ownership in the company
• Medical Insurances
• Subscriptions to premium platforms for learning
• Books that you ask for
• Friendly leave policy

You have 5 years or more of Backend end development experience with expertise in designing and implementing high-performance applications.

Worked with and built high-performance products using Node Js/GoLang/ Python and have seen the product evolution cycle from PoC to Production

You have a deep understanding of design principles and can rightly judge/implement solutions to complex problems

You are capable of writing high-quality code that conforms to the standards and best practices in a particular language/framework.

You have experience building a product using a mainstream library or framework.

You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production environment, and finally monitoring.

Previous work experience in product-based startups

Experience building for products that have scaled and have seen the product evolution

Perks

• Best hardware and software to help you get the job done in the best way possible
• Remote office allowance to support you regardless of where you work
• Learning and development allowance to help you grow your career
• Flexible leave policy to give you more control over your time.
• Health insurance for your family and you to keep you well.

Required experience and skills

• Bachelors degree in Computer Science and Engineering. Bonus: Masters degree.9+ years of total full-time work experience, preferably shipping SaaS applications.
• Startup experience strongly desired.
• Played a pivotal role in scaling a company and led teams in an agile environment where iteration has led to perfection.
• Proven track record of on time project deliveries with balanced calls on technical designs and tech debt.
• Expert proficiency in:
• 1. Ruby, Ruby on Rails, Mysql, Linux, Git, AWS, CI/CD, NewRelic.
• 2. broad range of internet technologies and applications.
• 3. interacting, building, and improving the performance of systems end-to-end.
• 4. architecting/designing complex systems
• Strong collaborator and thought partner to Product team.Driven by outcomes more than output.
• Have led projects with small, dynamic, and fast-paced teams (3-5 engineers), with great flexility and adaptability on large projects, delegating working effectively.
• Viewed by the team as their evangelist, role model and bar raiser.
• Past teams and co-workers attest to your prowess & agility in building great products, and driving sound technical decision making.Mentored engineers within and outside own team.
• High on EQ, humility, curiosity and self drive.

Responsibilities

We use a rubric / career ladder as a framework to help our engineers grow in their careers. Please refer to the SDE IV section in the rubric (https://docs.google.com/spreadsheets/d/1z_51E1mZ3qf0MBuAyfHjKE1HN6h_yghAx2WMaB1z-Ms/edit?usp=sharing">click to view) to understand our expectations on your role and responsibilities.

Your responsibilities include:

• Leading completion and delivery of multiple concurrent projects with clear deliverable timelines and milestones
• Providing key input and guidance in helping to solve our most difficult and challenging issues, and providing recommendations for preventing or mitigating the effects of the issues in the future
• Identifying inconsistencies caused by lack of best practices and patterns, and proactively collaborate with the team to gather input to define and rollout new best practices
• Mentoring other engineers on increasing their impact both within and outside of their team, including identifying opportunities for them to do so
• Participate in shaping longer term technical and architectural goals in consideration of product/company strategy, organizational growth, scalability, security, and other factors