NodeJS Developer

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

• 7+ years of experience in IT
• Demonstrable expertise in Golang development services, including a deep understanding of its syntax, advanced features, and standard library
• Familiarity with Go routines and channel patterns, as well as experience in writing high-performance Go code
• Solid grasp of web development fundamentals, including HTTP/HTTPS protocols, RESTful API design, data structures, and WebSockets
• Experience with designing and implementing microservices in Go and an understanding of containerization and orchestration technologies like Docker and Kubernetes

About Us: Hoop Konsulting is an IT consulting and software development company focused on delivering custom software solutions to clients globally. Our core values of integrity, trust, respect, hard work, and mutual growth are the foundation of everything we do.  

Job Description: 

We are seeking a highly skilled and experienced Senior Software Engineer to join our dynamic team. The ideal candidate will have a strong background in developing complex web applications using the MEAN (MongoDB, Express.js, Angular, Node.js) stack. As a Senior Developer, you will be responsible for developing, and maintaining web applications, ensuring high performance and responsiveness to requests from the front-end.  

Key Responsibilities: 

• Develop, and maintain scalable web applications using the MEAN stack (MongoDB, Express.js, Angular, Node.js). 
• Collaborate with cross-functional teams to define, design, and ship new features. 
• Ensure the performance, quality, and responsiveness of applications. 
• Identify and correct bottlenecks and fix bugs. 
• Help maintain code quality, organization, and automation. 
• Participate in code reviews and provide constructive feedback to team members. 
• Stay up-to-date with the latest industry trends and technologies. 
• Mentor and guide junior developers. 

Qualifications: 

• 5+ years of experience in web development, with a focus on the MEAN stack. 
• Strong proficiency in JavaScript and TypeScript. 
• Extensive experience with Angular and Node.js. 
• Proficiency with MongoDB and Express.js. 
• Experience with RESTful API design and implementation. 
• Knowledge of front-end technologies such as HTML5, CSS3, and JavaScript frameworks. 
• Familiarity with version control systems, such as Git. 
• Strong problem-solving skills and attention to detail. 
• Excellent communication and teamwork skills. 
• Ability to work independently and manage multiple projects simultaneously. 

Preferred Qualifications: 

• Experience with cloud platforms such as AWS, Azure, or Google Cloud. 
• Experience with Agile/Scrum methodologies. 

What We Offer: 

• Competitive salary and benefits package. 
• Health and accidental insurance 
• Opportunities for professional growth and development. 
• A collaborative and innovative work environment. 
• A chance to work on exciting and challenging projects with international clients. 

If you are a passionate and experienced MEAN Stack Senior Software Engineer, looking to be a part of a professional, conducive, growth oriented environment,  we would love to hear from you. Apply now to join our talented team at Hoop Konsulting! 

1. 5-7 years hands-on working experience in Java / Spring / Spring Cloud / Spring Data JPA / Spring Boot Microservices
2. Data processing capability
3. Hands-on working experience with GCP/AWS/Azure
4. Hands-on working experience with Junit, Git, Jenkins, Maven
5. Excellent communication skill
6. Experience on Google cloud data flow would be an added advantage

Java, SpringBoot, Problem Solving skill, Apache Beam, AWS/GCP,

JOB RESPONSIBILITIES (About 10 - 11 years and at least 9 years relevant experience)

Develop Java webservices and components according to a detailed design document.

Build efficient, reusable and reliable Java code per industry best practices.

Follow TDD approach and ensure unit-test coverage meets quality requirements.

Develop Integration tests to ensure coding adheres to acceptance criteria and verify end-to-end behavior of the system.

Ensure best possible performance, quality and responsiveness of applications.

EXPERIENCE / SKILLS

Must have experience developing in Java latest version (least version is 8)

Must have experience in design and development using Micro service architecture

Solid knowledge in OOP concepts, and design principles/patterns for developing scalable applications

Must have experience developing Spring Boot applications

Must have experience developing database access layer using Spring Data JPA/Hibernates

Must have experience in developing REST Services using Spring

Good working experience in development of event driven systems using any framework

Must have experience with any RDBMS and at least one NoSQL database preferably PostgresSQL and Mongo DB

Must have experience writing unit and integration tests using Junit

Must have experience using mock frameworks like Mockito, WireMock

Must have experience using Git

Must have experience with CI / CD

Basic hands-on experience in one of the cloud provider (AWS/Azure) or at least docker and Kubernetes

Familiarity with build tools Maven or Gradle

Added advantage with experience of Reactive and Functional Programming

WHAT YOU WILL DO:

• Execute a full software development lifecycle (SDLC)
• Develop flowcharts, layouts, and documentation to identify requirements and solutions
• Write well-designed, testable, reusable code and libraries for future use
• Optimize the application for maximum speed and scalability
• Implement security and data protection
• Produce specifications and determine operational feasibility
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards
• Ensure software is updated with latest features

REQUIRED SKILLS & QUALIFICATIONS:

• Good knowledge of Core Java (Minimum Version 8)
• J2EE with a good understanding of Servlets and JSP
• Experience in Spring Modules – Spring IOC and AOP, Spring Boot (version 2 plus), JDBC
• Expertise in design and development of various web and enterprise – level applications using Java/J2EE technologies such as Spring, Hibernate, Rest services.
• Web Services (including SOAP, XML, XML Schema, JSON, and REST)
• Tools required: Maven,Eclipse, Github, and Swagger
• Good knowledge of SQL and Redis (NOSql)
• Ability to document requirements and specifications
• Proven work experience as a Software Engineer or Software Developer
• Ability to develop software in Java or any other OOPS languages
• Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in developing Web Applications using at least one popular Web Framework (Spring)
• Experience with test-driven development
• Proficiency in software engineering tools

PREFERRED SKILLS & QUALIFICATIONS:

• A Bachelor’s Degree in Computer Science, Software Engineering, or other related fields.
• Eight to Ten years of Software Engineering or Software Development experience, preferably in a related field.

REPORTING: This position will report to HOD

EMPLOYMENT TYPE: Full-Time

LOCATION: Remote (Pan India) & In-Office – Jaipur, India

SHIFT TIMINGS:

Summer - 1:30pm-10:30pm IST

Winter    - 2:30pm-11:30pm IST

Experience:
Min 3 year experience