Microsoft Dynamics 365 Technical

Job Title: Customer Success Associate

Work Mode: Work From Office

Location: Gurugram, Haryana

Key Details

Shift: Rotational (Male & Female)

Salary: Up to ₹34,000 CTC

Qualification: Graduate / Undergraduate

Experience: Minimum 6 months of BPO Voice or Chat experience (BFSI or Customer Support experience preferred)

Required Skills:

• Excellent spoken and written English communication.
• No Mother Tongue Influence (MTI) or Regional Tongue Influence (RTI).
• Clear pronunciation and strong grammatical skills.
• For Chat Process: Typing speed of approximately 35 WPM with 95% accuracy.
• Ability to handle multiple chats efficiently.
• Strong customer handling and problem-solving abilities.

Roles and Responsibilities:

• Handle international customer queries through voice and chat channels.
• Provide accurate and complete information to customers.
• Resolve customer issues with end-to-end ownership.
• Maintain detailed records of customer interactions in CRM systems.
• Adhere to international quality, compliance, and data security standards.
• Ensure high levels of customer satisfaction and service excellence.

🧾 Job Description – Technical Writer

Position Title: Technical Writer

 Department: Business Solution Group

 Reports To: BSG Head

 Location: Onsite (Mumbai)

 Employment Type: Full-time

Role Summary

We are looking for a detail-oriented Technical Writer who will be responsible for creating, curating, and maintaining high-quality technical documentation for our products, APIs, integrations, and deployment guides. The ideal candidate will collaborate with engineering, product, QA, and customer support teams to translate complex technical concepts into user-friendly content for internal and external stakeholders.

Key Responsibilities

●    Create and maintain detailed technical documentation including:

○    API guides (Swagger/OpenAPI)

○    Product manuals

○    Integration documents

○    Deployment & configuration guides

○    Architecture diagrams and functional flows

●    Collaborate with engineering and product teams to understand features, flows, and business logic

●    Coordinate with SMEs (developers, QA, infra) to extract technical insights

●    Own version control of documents for each release or sprint

●    Maintain documentation repository (e.g., Confluence, GitHub, Notion)

●    Ensure all customer-facing documents are reviewed and approved before release

●    Translate engineering JIRA tickets and release notes into readable, structured release documentation

●    Align documentation structure with ISO/Infosec and compliance audit requirements

●    Proofread and review documents for grammar, formatting, and consistency

●    Create templates and documentation standards to be followed across teams

Required Skills & Qualifications

●    3–5 years of experience as a Technical Writer, preferably in software, fintech, or BFSI

●    Strong command of English language (grammar, structure, clarity)

●    Experience in creating API documentation (Swagger/OpenAPI/Postman)

●    Proficiency in documentation tools like MS Word, Confluence, Markdown, Google Docs, etc.

●    Basic understanding of software development life cycle (SDLC) and Agile

●    Ability to read/understand code snippets and translate technical details clearly

●    Ability to handle multiple priorities

●    Familiarity with versioning tools (Git), JIRA, and RESTful APIs

●    Bachelor’s degree in English, Technical Communication, Engineering, or related field

Nice to Have

●    Experience in documenting cloud-based SaaS systems

●    Exposure to fintech/banking APIs and workflows

●    Knowledge of JSON, YAML, and Postman collections

●    Working knowledge of video-based documentation or walkthroughs

PFB job description 

We are seeking a development team lead with a strong technical background in full-stack client-server development with Microsoft technologies in an enterprise environment. We are looking for strong back-end and front-end design and development skills, predominantly C# .NET, SQL Server, RESTful APIs, web services, service oriented / component-based architectures and microservices, web client and desk top client technologies - React.JS, TypeScript HTML, CSS, JavaScript, WPF, MVVM. Experience of development for Cloud based SaaS applications would be a distinct advantage.

This is a leadership and hands-on role, with line management and technical leadership of a team of software developers. You will work closely with the Software Development Manager to enable the development team to achieve successful delivery of applications to time and budget. In addition to your own development responsibilities, you will be supporting the development of your team through coaching and mentoring.

You will use your technical skills to participate in architectural design decisions and the influencing of technologies considered within the current and future product suite.

Collaboration within the team with all disciplines including Business Analysis and QA is essential to the role, as is the ability to work closely with Product Managers and Owners.

You will demonstrate personal qualities required to work within a high collaborative, multi-disciplined with mixed onshore and offshore software development team to ensure that software products are built and maintained to the highest possible quality standards and in accordance with the agreed technical architecture and specification.

Key Responsibilities

• Providing leadership, functional and line management of a team of onshore and offshore software developers ensuring that individuals are performing and delivering to the required standards.
• · Providing support and mentoring to software developers, to ensure they can perform and deliver to the required standards.
• · Promptly and effectively dealing with any performance issues to maintain high productivity from the team at all times.
• · Ensure that all development work conforms to the agreed NEC quality processes and standards and that software is designed, built and delivered to the highest level.
• · Actively identify opportunities for process improvement and take these to the Development Manager to agree next steps.
• · Ensure that all software developed conforms to the appropriate technical and design standards.
• · Hands-on, full-stack software development of features within enterprise client-server applications utilizing the appropriate technology
• · Participate in architectural design decisions and the influencing of technologies considered within the current and future product suite
• · Participate in Agile SCRUM development ceremonies, planning, estimation, design, retrospectives, and reviews
• · Work closely with Business Analysts and the Product Owner to understand the functionality to be developed
• · Work within the development governance framework including, but not limited to, adherence to coding standards, code reviews, unit and integration testing, user experience (UX) guidelines, automated testing
• · Ensure development skills are kept up to date and maintain awareness of new developments in the software industry

Essential Skills and Experience

• · Proven experience of successfully leading complex software developments with a team of at least 10 developers through the entire development life cycle.
• · Proven experience of working with formal Agile software development methodologies including Scrum and Kanban.
• · Demonstrated ability to lead and manage distributed teams, including onshore and offshore developers.
• · Excellent communication skills, both verbal and written, with the ability to effectively communicate with both technical and non-technical stakeholders.
• · The ability to lead and motivate a team to deliver high levels of performance at all times, dealing with any issues promptly and effectively as they arise.
• · An ability to articulate solutions at all levels and to communicate both technical and non-technical information, depending upon the audience.
• · Strong inter-personal skills with the ability to interact effectively with internal onshore/offshore colleagues and stakeholders at all levels.
• · Able to demonstrate a dynamic and enthusiastic approach to software development with a focus on quality and continuous improvement.
• · Excellent analytical and problem-solving skills

Minimum 10+ years’ experience developing software for enterprise applications / solutions, with the following:

1. C# with .NET Framework 4.8 / .NET 8.0
2. Microsoft SQL Server
3. Object Oriented design and development
4. Developing high-performing, multi-threaded, real-time software
5. Windows System Services
6. RESTful APIs, web services
7. Unit testing, mock framework libraries such as Moq, dependency injection
8. Source code version control (Git, TFS)
9. Microsoft Visual Studio and Microsoft Azure DevOps
10. Continuous integration (CI) and continuous deployment (CD)

Desirable Skills Experience

Degree level qualification in a technology subject, or appropriate equivalent industry experience and professional membership(s)

Web client development with React, TypeScript HTML, CSS, JavaScript

Desktop client development with WPF / MVVM

Client and server design patterns e.g. Enterprise Application Architecture patterns; React design patterns; Responsive design;

Development of Cloud enabled SaaS products

Secure development standards

Microservices and containers

Component-based architecture

Job description

Job Description:

About Us:

At Justo Global, we are dedicated to empowering Small and Medium Enterprises (SMEs) around the world through our primary drivers technology, data, and media. Our primary objective is to establish a global platform that effectively connects SMEs from India, developing countries, and beyond to the international market. Our mission revolves around creating an inclusive environment where SMEs can leverage the power of technology, data, and media to drive their success.

Position Overview :

As a Content Writer, you will be responsible for creating high-quality, engaging, and informative content across multiple platforms. The ideal candidate will be detail-oriented, extremely proficient in the English language, and have a keen interest in staying up-to-date with current world events.

Key Responsibilities:

• Research, write, and edit news articles, feature stories consistent with the company's editorial guidelines.
• Work in collaboration with the news team to write breaking stories, providing rapid-response articles or updates as necessary.
• Contribute to editorial meetings, pitching story ideas that are timely, relevant, and aligned with the company's focus and readership.
• Leverage an understanding of SEO principles to write headlines and body copy that are search-engine friendly and also engaging to readers.
• Perform investigative tasks for more in-depth articles, which may include interviewing sources, analyzing documents, and synthesizing data.
• Edit and proofread content written by other team members or freelance contributors in the news department.
• Work closely with social media managers to promote content and engage with the community.
• Monitor news trends and metrics to identify topics of interest to our audience.
• Maintain a consistent publishing schedule, balancing long-term projects with short-term rapid-response articles.

Skills & Qualifications:

• Bachelor’s degree in English, Journalism, Communications, or a related field.
• 2-3 years of proven experience in content writing or journalism.
• Exceptional writing, editing, and proofreading skills.
• Strong understanding of SEO principles..
• Able to work independently and as part of a team.
• Ability to handle multiple projects simultaneously and work under tight deadlines.
• Strong research skills.

Duties & Responsibilities

You will be responsible for

● Working closely with our digital marketing team to develop digital marketing plans.

● Track and report digital marketing plans for effectiveness and efficiency.

● Assist our digital marketing team with Off page, On page & Technical SEO activities.

● Produce content for content marketing & for On page optimization.

● Track keyword rankings

● Keep track of the latest trends in the industry and communicate ideas for improvement with the team. Skills and Qualifications A successful Digital Marketing Intern needs various skills and qualifications to perform the required duties of their role.

Essential skills for this position include the following:

● Strong written & verbal communication skills

● Creativity and ability to develop engaging content

● Detail-oriented and highly organized.

● Prior experience in digital marketing or related field is a plus.

● Proficiency with word processing, spreadsheet and presentation software

● Knowledge of basic design tools will be an added advantage.

● Ability to quickly learn and process information

● Organization and time management skills

● Strong desire to learn along with professional drive

● Solid understanding of different marketing techniques

● Passion for the digital marketing industry and its best practice

Hiring for BPO Industries:

Position - Customer Service

Experience - 0-2 years

Salary - 10000-15000 Rs per month.

Shift - Rotational

Communication - Excellent in hindi and English(Mendatory)

Location- Gurgaon/Bangalore

• Minimum of 1-2  years of experience as a Full Stack Developer or similar role.
• Bachelor’s degree in Security, Computer Science, or a related field.
• Experience with  React.js, Node.js, Next.js, and JS libraries.
• Must have an understanding of web3 and blockchain fundamentals.
• An exceptional understanding of secure and scalable application development, including the full lifecycle of API microservices services, including authentication, API gateways, and versioning.
• Excellent analytical and time management skills.
• Ability to wear many hats and learn new technologies quickly.
• Solid knowledge of web architecture and design patterns.
• Good knowledge and understanding of Backend and Frontend technologies
• Hands-on experience in building REST API using NodeJs
• Excellent communication and teamwork skills
• Great attention to detail.

What is the role?

As Product Manager for Empuls you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirement, driving this through development and successfully launching new product features.To read more about the kind of qualities we are looking for this role,

Key responsibilities

• Strategic planning and managing all stages of Product Life Cycle
• Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
• Develop functional, technical and designs specifications for the product
• Help define the value proposition of the product for the sales team and help develop the sales tools that support the selling process of your products
• Research and understand competitive offerings in your sector

What are we looking for?

• An enthusiastic individual with 5+ years of experience in product management.
• We would prefer candidates from Fintech, ecommerce, rewards, loyalty and incentives.
• We'll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

Whom will you work with?

You will closely work with technology, design, sales and customer care teams. You will report to the head of product development.

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Way forward