Microsoft D365 Business Central Functional Specialist/Analyst

Role : Executive Personal Assistant

Fresher can also apply

Location : Hadapsar ( Pune)

Key Responsibilities

1. Calendar & Office Management

• Plan, schedule, and coordinate appointments, meetings, and events for the Managing Director.
• Maintain and update daily and weekly calendars proactively.
• Provide timely reminders and ensure smooth workflow management.
• Organize and maintain physical and digital files, documents, and confidential records.

2. Communication & Coordination

• Receive, screen, and prioritize calls, emails, and messages for the MD.
• Act as a liaison between the MD and employees, departments, and external stakeholders.
• Handle VIP/HNI customer interactions, reservations, and special ODC/party orders.
• Manage communication related to projects, new launches, and expansion initiatives under the MD’s purview.
• Respond to internal and external inquiries and track work plans assigned by the MD.

3. Documentation & Reporting

• Take dictations and draft correspondences, data points, and responses based on the MD’s preferences.
• Prepare, edit, and compile agendas, minutes of meetings, reports, presentations, and briefs.
• Observe discussions conducted by the MD and translate them into actionable plans for execution.

4. Travel & Hospitality Coordination

• Arrange domestic and international travel, ticketing, hotel bookings, and logistics for the MD and senior executives.
• Coordinate boarding and lodging for outstation visitors based on MD’s instructions.

5. Vendor, Supplier & Procurement Coordination

• Coordinate with international suppliers and vendors (e.g., China, Italy) regarding quotations, purchase orders, and shipments.
• Negotiate with suppliers, contractors, and vendors to obtain competitive pricing.
• Manage purchase comparisons, approvals, and payments.

6. Operational & Infrastructure Support

• Oversee maintenance, upkeep, and repair work of corporate offices, outlets, and store infrastructure.
• Coordinate on a case-by-case basis as per MD’s directions.

7. Research & Analysis

• Undertake primary and secondary research on assigned topics.
• Prepare detailed briefs, reports, and presentations within stipulated timelines.

8. Employee Training & Onboarding

• Assist in induction and training of employees associated with or supporting the MD’s office

Job Title: Full stack Developer

Location: Coimbatore

Job Type: Full Time

Experience Level: 5-8 Years

• Conduct lectures, labs, and tutorials for undergraduate and postgraduate courses in Computer Science & Engineering (e.g., Data Structures, Algorithms, AI, ML, OS, DBMS).
• Prepare course materials, assessments, and syllabi in line with university guidelines.
• Mentor students on academic and project-related work.
• Use innovative teaching methods including online tools, coding platforms, or industry-based case studies.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

• 2 – 5 years of experience selling a SaaS solution, ideally selling B2B Enterprise Solutions.
• A classic enterprise solution seller with hands-on experience in technology.
• A strong passion for overachieving enterprise sales numbers in a hunting profile.
• Having a sterling career so far already in achieving sales targets and wants to look at fast growth in a sales career and therefore being totally performance-driven.
• On-the-foot thinker and ability to build long-lasting professional relationships.
• You are interested in selling technology related to AI, SAAS solutions, and/or predictive analytics.
• Would be an Individual contributor but aiming to become a Sales Leader.
• Would already have working relationships across enterprise leaders in HR / IT / PMO teams
• Hunter - appetite for opening and closing new accounts.
• Track record of outstanding sales performance including exceeding quotas, winning sales awards, etc.
• Experience managing complex sales cycles.
• Driven, self-motivated, proactive, and excited about being at a start-up
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Partner with Customer Success to onboard the right customers and drive adoption/engagement in the first year.
• Strong executive presence.
• Experience selling to HR and TA leads would be an added advantage.
• Experience selling to the IT and ITES/BPO sector will be an added advantage.
• Experience selling HR tech solutions will be an added advantage

• Exceptional communication skills
• Strong sourcing skills
• Have 3+ years of direct experience in a high-growth, high-volume environment
• Have a demonstrated ability to manage multiple searches simultaneously
• Have experience in diversity sourcing, creating and implementing sourcing strategies, and training team members on sourcing techniques
• Are able to build rapport quickly with different stakeholders and communicate effectively within all levels of the organization