Inside Sales Executive

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

 UI/UX Design Expertise

✅ Strong experience in UI/UX design for Industry 4.0 applications (e.g., APM, IIoT, Predictive Maintenance).

✅ Ability to design intuitive user interfaces for complex industrial software.

✅ Experience in wireframing, prototyping, and creating mockups using tools like:

• Figma
• Sketch
• Adobe XD
• InVision

2️⃣ Data Visualization & Dashboard Design

✅ Expertise in designing visual representations of large datasets (charts, heatmaps, dashboards).

✅ Experience with data visualization tools like:

• Tableau
• Power BI
• ✅ Strong understanding of UX for data-heavy applications used by CXOs and industrial operators.

3️⃣ Industry 4.0 Knowledge & Usability for Industrial Applications

✅ Experience working on Industrial IoT (IIoT), Digital Twins, and Asset Performance Management (APM) platforms.

✅ Familiarity with predictive analytics, real-time monitoring, and industrial decision-making workflows.

✅ Understanding of industrial workflows & standards to ensure UI aligns with industry-specific needs.

4️⃣ Multi-Device & Responsive Design

✅ Ability to design for multi-device usability (desktop, tablets, handheld devices used on shop floors).

✅ Experience in creating mobile-responsive interfaces for field technicians and operators.

5️⃣ Collaboration & Agile Development Experience

✅ Experience working in agile product development cycles.

✅ Strong collaboration skills with:

• Data scientists & engineers (to ensure meaningful data representation).
• Marketing & customer support teams (to maintain design consistency).
• ✅ Ability to iterate designs based on usability testing and feedback.

6️⃣ Innovation & AI-Driven UX Features

✅ Experience in integrating AI-driven UX enhancements (e.g., AI-powered insights, predictive UI elements).

✅ Familiarity with edge computing & cloud-based systems in industrial settings.

7️⃣ Compliance & Accessibility

✅ Knowledge of industry standards & accessibility guidelines (e.g., WCAG for inclusive design).

✅ Experience in developing design libraries & systems to maintain consistency across applications.

Bonus Skills (Good to Have)

➕ Coding knowledge in HTML, CSS, JavaScript (not mandatory but helpful for working with dev teams).

➕ Experience with 3D UI/UX for Digital Twins or AR/VR interfaces.

➕ Understanding of cybersecurity principles in industrial applications.

Critical Takeaway:

This role is highly specialized in designing user interfaces for industrial applications, with a strong emphasis on data visualization, usability, and multi-device accessibility. The UI/UX Engineer must have deep experience in Industry 4.0 tools, predictive analytics, and industrial workflows while collaborating with cross-functional teams to enhance the usability of complex software platforms.

Key Responsibilities:

Analyze business requirements and translate them into functional specifications for SAP PP, QM, and Variant Configuration.

Configure and customize SAP PP and QM modules, including master data, process orders, quality inspections, notifications, and control plans.

Design and implement Variant Configuration models (using Class, Characteristics, Object Dependencies, and Super BOMs/Routings).

Collaborate with cross-functional teams to support end-to-end production and quality processes.

Provide ongoing support and continuous improvements for SAP PP/QM and VC functionality.

Qualifications:

5+ years of hands-on experience with SAP PP and QM modules.

Proven experience in SAP Variant Configuration (LO-VC).

Strong understanding of manufacturing and quality processes.

Experience with SAP S/4HANA is a plus.

You would be part of:

1. Designing/Improvement of new/existing architectures of distributed computing with subcomponents of Unmanned Aerial Systems (UAS).
2. Working/Researching with industrial state of the art sensor systems and modules, and developing drivers (HAL or wrapper) and applications around their usage.
3. Design and implementation of communication protocols between different subcomponents of UAS for distributed computing.
4. Writing Applications and Drivers from the scratch for (embedded)linux based systems.
5. Scripting and automations around work flows of UAS usage.
6. Working with existing sophisticated software stacks of subcomponents of UASs.
7. Working closely with electronics, design and systems teams for architecture development and deployment.
8. Working closely with Flight Controller engineers to do collaborative development of UAVs.

We expect you to be:

1. Experienced in hands-on development of complex embedded systems involving multiple microcontrollers or SoCs.
2. Very good in analytical abilities to be able to do core research and development activities.
3. Able to write low level drivers (wrapper or core) from the scratch.
4. Very comfortable reading and understanding datasheets and reference manuals of microcontrollers, peripherals, sensors etc.
5. Able to understand existing complex embedded software stack written in C/C++.
6. Solid in C.
7. Good in C++.
8. Comfortable with using hardware debuggers.
9. Having Hands-On experience with RTOS concepts like scheduling, threads synchronicity , race conditions etc.
10. Having Solid understanding of interrupt mechanisms.
11. Experienced in working with different hardware protocols like SPI, I2C, UART, PWM, CAN, USB etc.
12. Having Solid understanding of interrupts architecture of ARM based microcontrollers like STM32, LPC etc.
13. Having Good understanding of the concept of bootloaders.
14. Able to multitask.
15. A self-motivated and motivating personality who can work well independently as well as part of a team
16. Having good interpersonal and soft skills who can adapt to the work environment while manifesting a good positive attitude

You are awesome if you are:

1. Experienced in Linux Device Driver development.
2. Having good exposure of working on and understanding of any sensor modules like GPS, LIDAR etc.
3. Experienced in data filtering techniques (Example: Kalman filter)

• Design, develop and maintain features, services, products that are part of a company
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the company production environment by participating in an on-call rotation

• Bachelor's degree in Computer Science or equivalent work experience
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript and NodeJS; knowledge of frameworks such as React.js is a big plus
• Experience writing and consuming RESTful APIs
• Expertise with data modeling
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Proficiency with SQL and NoSQL datastore
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies