Inside Sales Executive

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

We are looking for two Senior DevOps Engineer to join our Mumbai-based infrastructure team for a critical on-premises deployment project. This role is focused on transforming manual, legacy deployment practices into structured, secure, and compliant processes within a Windows-first, latency-sensitive environment.

The successful candidate will drive the creation of SOPs, deployment pipelines (without containerization), and a staging environment to support a hybrid stack of ASP.NET MVC (.NET), MS SQL Server (replication mode), and Java microservices with MySQL. This position requires on-site presence in Mumbai due to regulatory and infrastructure constraints and will play a key role in ensuring compliance with SEBI, RBI, PFMI, and IOSCO standards.

Key responsibility would be to lead deployment modernization efforts in a secure, on-premises environment based in Mumbai. The role involves working with legacy Windows infrastructure, ASP.NET MVC apps, MS SQL replication, and manual deployment processes. No containerization or CI/CD tools are in place, so we’re looking for someone who can establish automation and structure from the ground up.

Mandatory: On-site availability in Mumbai, strong experience with manual Windows-based deployments, regulatory compliance awareness (SEBI/RBI/PFMI).

Duration: 3-6 months | Immediate start

Sales & Financial Counsellor – IVF (Delhi/Gurgaon/Noida/Ghaziabad)

Key Responsibilities:

Financial Counselling:

Provide face-to-face financial counselling to patients, helping them understand the costs involved in IVF treatment and offering customized payment plans.

Conversion: Effectively communicate the benefits of our IVF packages to potential patients, with the goal of converting inquiries into confirmed treatment plans.

Patient Grievance Handling: Address and resolve patient grievances promptly, ensuring patient satisfaction throughout their journey with us.

Patient Relationship Management: Build and maintain strong relationships with patients, ensuring they feel supported and informed throughout their treatment process.

Collaboration: Work closely with the medical team to ensure a seamless patient experience and address any financial or administrative concerns.

Key Qualifications:

Experience: 2-5 years of experience in financial counselling, preferably in a healthcare or IVF setting.

Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex financial concepts in a simple and empathetic manner.

Sales Skills: Proven track record in sales or counselling roles, with the ability to convert inquiries into confirmed sales.

Problem-Solving Skills: Strong ability to handle patient grievances and ensure high levels of patient satisfaction.

Empathy: A caring and empathetic approach towards patients, understanding their emotional and financial concerns.

Keywords:

Financial Counsellor

IVF Financial Advisor

Patient Relationship Manager

Healthcare Sales

IVF Counsellor

Patient Grievance Handling

Healthcare Financial Consultant

IVF Package Sales

Patient Satisfaction

Fertility Treatment Advisor

Why Join Us?

Impactful Role: Play a key role in helping couples achieve their dreams of parenthood by guiding them through the financial aspects of IVF treatment.

Supportive Environment: Work in a caring and supportive environment where patient satisfaction is the top priority.

Career Growth: Opportunities for professional growth and development within the organization.

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

Profile – MongoDB Administrator

Experience -2-4 Yrs

Location – Baner, Pune

Job Description-

We are looking for an experienced MongoDB DBA who will maintain MongoDB clusters and databases while optimizing the performance, security, and the availability of MongoDB clusters.

Skills:
- Experience in setting up and managing MongoDB using OpsManager
- Experience with DevOps automation tools
- Experience with Microsoft Azure desirable
- Experience in working with a Linux environment
- Experience in designing indexing and data archival strategies

Purpose of the Job:

Will be the face of the organization in terms of attracting talent, the incumbent will be handling entire recruitment life cycle – sourcing, screening, interviewing, selecting, salary negotiation an on boarding. The goal is to understand the ongoing hiring mandates and strategically hire to ensure the business continuity. Flexible and versatile to diversified hiring.

Key Deliverables:

• Would be responsible to lead entire TnA cycle
• To identify prospective candidates using a variety of channels.
• Assessing candidate and their suitability in terms of the experience, technical knowledge and the organizations culture.
• Research and develop a sustainable strategy pertaining to diversity hiring.
• Research into competitors and market place
• Define job description and document specifications for business and corporate positions.
• Adhere to the company’s recruitment metrics, such as time-to-hire and cost-per-hire.
• Identify areas where there can be improvement and pitch in strategies that will help in making the recruitment process much more efficient.
• Follow-up references and check credits.
• Manage Recruitment Partners and maintain a healthy source mix.
• Will be responsible in monitoring hiring for centers PAN India

Skills / Competency required:

• 7+ years of experience in talent acquisition with excellent understanding of recruitment processes
• Excellent communication skills written and verbal in English, Tamil and Hindi
• Well versed with latest sourcing tools and good knowledge of candidate selection methods
• Critical thinker and problem-solving skills.  
• Good interpersonal, presentation and communication skills
• Team player
• Good time-management skills
• Strong planning and execution skills
• Negotiation skills
• Strong in Head Hunting and Industry mapping.

Designation/Role : City Lead Operations/ Senior Logistics Manager

Location : Gurgaon

Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.

Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc

Roles and Responsibilities :

1. The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
2. Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
3. Laying down the roadmap for new account acquisition for the city and ensuring its execution.
4. Strategizing and executing all account related initiatives from operational troubleshooting to activation.
5. Managing the rider life cycle (hiring to retire )
6. The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
7. Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
8. Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team

Skill Set :

1. Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
2. A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
3. A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
4. Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally