Marketing Manager

Who we are:

We are a product innovation company that supports the Transportation and Shipping industries to overcome their business challenges and be leaders in Digital Transformation. Our strength is the in-depth knowledge we hold of the Transportation and Shipping landscape. Our journey begun when we started simplifying the complexities of these businesses as far back as 2003. At the core, we aspire to impact great changes in the Transportation business through our inventions & technology. We are based in Bangalore.

What you’ll be doing:

You will understand the Business requirement and design, develop and deploy ERP Web Application using ADO.Net, HTML, CSS, JavaScript/JQuery. Lead a team of engineers. Motivates team members and assesses performance. Provides help to team and management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members

• Design, develop, and unit test applications in accordance with established standards.   
• Analyzing and resolving technical and application problems   
• Adhering to high-quality development principles while delivering solutions on-time and on-budget   
• Compliance of process and quality management standards   
• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.   
• Providing third-level support to business users.
• Lead and build the team.
• Should be the interface between the team and management.
• Supports the team manager and performs management duties when manager is absent or out of office
• Have experience in handling risks and providing mitigation strategies to the Product Manager. 

What experience, skills & qualification you’ll bring to us:

Primary Skills

•  6+ years of experience in .NET Framework like C#.Net/ ASP.Net
• Minimum 4 years of experience on Web Application development ADO.Net, HTML, CSS, JavaScript/JQuery
• Been on a Lead role and led a team of 3-5 people for a period of 2 years
• Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
• Should have a very good understanding of the project architecture

Secondary Skills

• Experience in analyzing existing code and debugging.
• Experience in developing the product
• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
• Prior experience of working in AJAX, Crystal report, Infragistics grid and control
• Proven experience of delivering on-time and with quality
• Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

Desired Skills

• Should have experience in developing ERP applications or Database Intensive Data Entry applications.
• Experience in the software development life cycle process
• Hands on experience of configuration management and version maintenance
• Hand on experience in writing technical specifications
• n-Tier architecture

We are looking for an organized social media executive to lead our social media team in managing all social media platforms. The social media Executive is responsible for delegating duties, facilitating meetings with clients, and monitoring analytics.

To be successful as a social media Executive, you must have excellent knowledge of several social media platforms and have excellent communication skills. A good social media executive has excellent planning and time management skills.

RESPONSIBILITIES:

Meeting with clients to gauge their needs.

Briefing the social media team on the needs of clients.

Delegating specific tasks to team members.

Ensuring that team members adhere to deadlines.

Monitoring analytics for campaigns.

Providing feedback to clients.

 REQUIREMENTS:

Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and Twitter.

Knowledge of analytics tools.

Excellent communication skills.

Ability to multitask.

Excellent time management skills.

Ability to lead a team.

A degree in Communication or a related field.

Prior experience in marketing or social media.

Responsibilities:

-Manage and oversee the day-to-day operations of a WORKIE location or multiple locations.

- Ensure the smooth functioning of facilities, services, and amenities provided to members.

- Handle member inquiries and resolve operational issues promptly.

- Collaborate with the community team to create a positive and productive workspace environment.

- Oversee facility maintenance and coordinate with vendors.

- Assist in budget management and cost control.

- Implement operational policies and procedures.

- Maintain high levels of member satisfaction through exceptional service delivery.

- Support and contribute to community-building efforts within the WORKIE space.

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

• Administer compensation and benefit plans
• Assist in talent acquisition and recruitment processes
• Conduct employee onboarding and help organize training & development initiatives
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Promote HR programs to create an efficient and conflict-free workplace
• Assist in development and implementation of human resource policies
• Undertake tasks around performance management
• Gather and analyze data with useful HR metrics, like time to hire and employee turnover rates 
  • Organize quarterly and annual employee performance reviews
  • Maintain employee files and records in electronic and paper form
  • Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
  • Ensure compliance with labor regulations

    Requirements

    • Proven experience as an HR Generalist
    • Understanding of general human resources policies and procedures
    • Good knowledge of employment/labor laws
    • Outstanding knowledge of MS Office; HRIS systems 
    • Excellent communication and people skills
    • Aptitude in problem-solving
    • Desire to work as a team with a results driven approach
    • Additional HR training will be a plus

Skills and Qualification: 

1. Experience in working MEAN stack / Full Stack platform
2. Front-end developer with knowledge of coding into NODE/EXPRESS, JavaScript, Jquery & its plugins.
3. js/Redux/React-native.
4. Knowledge of different NPM packages (Session, Async etc.).
5. Knowledge of Mongo dB/Mongoose/Nosql.
6. Knowledge of Any one framework (Mean.io/Ionic/Meteor).
7. Experience in Backbone.js or Angular.js is a must.
8. Knowledge of responsive design creation.
   CSS3 / HTML / HTML5.

Roles and responsibilities:

• Proficient in SQL, NoSQL, relational database design and methods for efficiently retrieving data 
• Experience building complex and non-interactive systems batch, distributed, etc.
• Be responsible for the technical design and experience in guiding/mentoring others.
• Strong OOPS knowledge, including experience with design patterns
• Experience with relational databases like MySQL/Oracle
• Experience with enterprise application servers like Tomcat/Weblogic/Websphere.
• Exposure to Web Services SOAP and RESTFUL
• Exposure to Agile/Scrum, TDD, and Continuous Integration tools like Jenkins, Bamboo etc.
• Excellent analytical aptitude and problem solving skills.
• Excellent communication and customer interfacing skill

Job Description and skill requirements

Digital Marketing Manager

(This role will come with Sales Targets and commensurate rewards)

Role

• Plan and execute digital marketing campaigns across different digital marketing platforms
• Understanding of SEO/SEM, Marketing database, email and display campaigns
• Design, build and maintain Social Media presence
• Thorough monitoring of all social media ,digital spends and optimizing the budgets
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Brainstorm new and creative growth strategies
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Experience in setting up and optimizing Google AdWords campaigns

Skill Requirements:

• Self-Starter and a go getter!
• Proven experience in the Ecommerce space – Minimum of 2 years of experience in a similar role
• Understanding of digital marketing landscape, concepts and best practices.
• Knowledge of one of the web analytics tools (e.g. Google Analytics, Net Insight or Web Trends etc.)
• Analytical mindset and critical thinking.
• Excellent communication and interpersonal skills.