Marketing Executive

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

We are seeking a talented Motion Graphic Artist to join our team and contribute to the success of our Motion Media department. The ideal candidate will have 2-5 years of experience in creating captivating 3D and 2D motion graphics, graphic design, and character design.

Key Responsibilities:

● Develop visually stunning 3D and 2D motion graphics for various projects.

● Create compelling graphic designs that align with project requirements.

● Design and animate characters to enhance storytelling.

● Collaborate with the creative team to conceptualise and execute visual concepts.

● Ensure that all deliverables meet the highest quality standards and deadlines.

Key Skills:

● Proficient in 3D and 2D motion graphics.

● Strong graphic design skills.

● Experience in character design and animation.

● Excellent creativity and attention to detail.

● Ability to work collaboratively in a team environment.

Requirements:

● 2-5 years of experience as a Motion Graphic Artist.

● Proficiency in industry-standard software: Photoshop, Illustrator, After Effects.

● Experience with 3D software such as Blender or Cinema 4D.

● Strong portfolio showcasing a diverse range of motion graphic work.

● Excellent communication and teamwork skills.

Zazzy is an interactive design and technology studio making things that engage people in new and interesting ways. We've done it for multinational brands, Y Combinator companies and fledgling startups alike.

A team of creatives, misfits and ardents helping brands bringing the best of experience possible for their audience.

We are looking for a skilled and intellectual Business Development professional to join us. We won't judge if you call yourself best closer. 😅

What will you do?

• Know the customer: Deeply understand clients and customers, develop new customer insights.
• Influence the leadership: Convert strategies into action by liaising with cross-functional leadership and drive the changes required.
• Lead Generation: Generate leads using various platforms such as Upwork, Dribbble, cold calling and many more.

Qualifications for Ruby

Time Zone EST Overlap of 3-4 hours/day

• Proficient in Ruby, and one of the Javascript UI frameworks like React, Ember, Angular, etc.
• Experience working with MySQL, BigQuery, and Snowflake.
• Experience in UI frameworks like React, Ember, Angular, etc.
• Experience building and deploying applications in an Amazon Web Services (AWS) ecosystem. 
• 5+ years of software engineering experience developing scalable production software incorporating testing, evaluation, and monitoring.
• Full-stack development experience
• Strong knowledge of CS fundamentals and code organization best practices
• Bachelor's degree in Computer Science or equivalent practical experience.
• Built systems that make use of complex job queues and offline processing
• Experience with Docker/ECS/AWS
• Experience with testing and writing test cases
• Experience with Jest, Enzyme, and RSpec

Who we are

ixigo is an AI-based travel app that helps millions of users plan and book their trips every day. Launched in 2007, ixigo is proud to have built numerous industry-first AI-innovations over the last decade. With pre-emptive help from ixigo at every touch-point of their journey, 150 million Indians are now making smarter travel decisions every year. ixigo uses Artificial Intelligence for deal discovery, personalized recommendations, dynamic marketing, airfare predictions, train delay information, PNR confirmation status, infrastructure cost optimization, business intelligence and providing fully-automated customer service over chat and voice. This makes ixigo a lean, tech-intensive and capital-efficient travel business, serving millions of travelers with a team size of under 200. Founded in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo’s investors include Sequoia Capital India, Fosun RZ Capital, SAIF Partners, MakeMyTrip & Micromax.

Role & Responsibility

As a Backend Developer, You will be involved in all aspects of development playing a critical role in the design, planning, development, and deployment and help develop best practices for future development. You will be working closely with Tech, Design and Quality team to build and launch the product.

• Code, develop, design and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Design, implement and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores and support
• Working directly with developers and product managers to conceptualize, build, test and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills & Qualifications:

• At least an undergraduate degree in Computer Science, Engineering, preferably from IITs/Top RECs
• 2-5 years of experience at cutting edge organizations or startups
• Extensive experience in a Java server-side software design and development
• Proficiency in the implementation of algorithms and the use of advanced data structures to solve problems in computing.
• Experience with e-business/e-commerce applications and business environment is a must
• Any experience with internet companies or the travel industry will be a plus

Must have

• Good understanding of Java/J2EE and design patterns
• Strong knowledge of data structures and designing for performance, scalability and availability Knowledge in MongoDB and Web services
• Extensive use of Instruments and Shark to detect memory leaks and for performance optimization
• Good grasp of algorithms, memory management, and multithreaded programming
• Good to have - Python, NodeJS, Mysql, Redis, ElasticSearchGreat people skills!
• Able to fit in well within an informal startup environment and to provide hands-on management
• The high energy level and untiring commitment to drive oneself & the team towards goals

Compensation: Commensurate to skills & experience; comparable to the best in the industry.

Culture: ixigo is proud to have built an entrepreneurial culture that has become a folk-lore in the startup ecosystem. One in every four ixigems has gone on to build successful startups and companies. Our cultural values of integrity, empathy, ingenuity, awesomeness, and resilience have stood the tests of time and we’ve built a fun, flexible and creative work environment that is driven by people with a high degree of ownership. You will get to work with some of the smartest folks in the Indian startup ecosystem, and solve some of the toughest problems for the next billion users by using bleeding-edge technologies. Oh, and we have an awesome “play” area, great chai/coffee, free lunches (yes, they exist!) and a workspace you will fall in love with.

• Fully capable of understanding current structures, identifying the issues and rebuilding for the future.
• Technical Bug Solving Ability.
• Extensive knowledge of Mysql database/architecture design & implementation skills.
• A strong handle on JS, Jquery, JSON, Ajax and PHP frameworks.
• Strong knowledge of REST & SOAP API Integration
• Good levels of communication. Both written and verbal.
• The ability to work under pressure and to tight deadlines.