Marketing & Communications Manager (WazirX Crypto Exchange)

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Please upload your resume here: https://magicworksitsolutions.com/search-engine-optimization-specialist/

Job description

This is a full-time on-site role for a Search Engine Optimization Executive at MagicWorks IT Solutions. The SEO Executive will be responsible for tasks such as keyword research, on-page SEO optimization, link building, social media marketing, and performing SEO audits to enhance the online visibility and ranking of multiple international and domestic clients.

Experience: 6 months to 1.5 years

Qualification: Any graduate or post graduate or MBA in (Marketing/Sales) or related field with an excellent understanding of Digital Marketing.

Role & responsibilities

• Keyword Research, On-Page SEO, and SEO Audits skills

• Link Building and Social Media Marketing skills

• Experience in creating and implementing SEO strategies

• Familiarity with SEO tools and analytics platforms

• Ability to work collaboratively in a team environment

• Strong analytical and problem-solving skills

• Excellent communication and organizational skills

• Have a knowledge of programmatic SEO.

• Experience in international and local SEO With proven organic growth track record.

• Explore new ways of/ Trends in Digital Marketing

Preferred candidate profile

• Must possess strong communication and presentation skills

• Must be familiar with analysing statistics and formulating sales data

• Must be a highly organized, detail-oriented self-starter who is willing to work independently as

well as in a team environment

• Knowledge of advertising sales or sales promotions

• Knowledge of online marketing

• 1-3 years of experience in digital marketing environment.

• Strong understanding of Google Ads, Google Analytics, SEO, PPC, email marketing, and social media

• Excellent written and verbal communication skills

• Strong analytical and problem-solving skills

Location: Gurugram, India

Duration: 3 Months

Job Summary:

We are seeking a highly motivated OSINT Analyst Intern with a potential Pre-Placement Offer (based on performance) to join our Cyber Intelligence Team. The role focuses on gathering, analyzing, and reporting on publicly available data to support cyber investigations, threat intelligence, and profiling tasks. Ideal for individuals passionate about intelligence gathering, social media analysis, and digital profiling.

Responsibilities:

• Perform open-source intelligence (OSINT) investigations using usernames, emails, phone numbers, and social media footprints.
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• Conduct deep-dive investigations using breach data and leaked credential sets.
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• Utilize Google Dorking techniques to extract sensitive or hidden data from public sources.
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• Perform social media intelligence (SOCMINT) to analyze behavioral patterns, networks, and digital presence.
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• Investigate mobile numbers using OSINT tools to identify user identities and digital trails.
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• Assist in email-based investigations, including tracing sources, compromise checks, and breach analysis.
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• Maintain strict operational security (OPSEC) during intelligence collection and investigations.
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• Support the generation of intelligence reports, profiling documents, and threat landscape summaries.
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• Stay updated on geopolitical issues, regional conflicts, and their cybersecurity implications (preferred).
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Required Skills:

• Strong understanding of OSINT techniques and investigation workflows
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• Google Dorking and advanced search operators
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• Email investigation tools and methodologies
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• Mobile number tracing and identification using OSINT platforms
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• Social Media Intelligence (SOCMINT) across platforms like Facebook, Twitter, LinkedIn, Telegram, and others
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• Experience in breach data investigation (HaveIBeenPwned, dehashed, breach compilation analysis)
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• Knowledge of Operational Security (OPSEC) for safe investigation practices
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• Ability to create detailed and structured intelligence reports
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• Bonus: Geopolitical awareness and understanding of how global events impact cyber threats.

• Conduct tele-sales activities, provide product information, and close deals to meet sales targets.
• 1-3 years of experience in HNI customer handling, lead generation, and cold calling; basic MS-Excel knowledge; strong communication skills in English
• Outbound Calling: Make cold and warm calls to potential customers, introduce the company's products/services, and explain their benefits to generate interest.
• Lead Generation: Identify and qualify leads through effective questioning techniques and pitch products based on customer needs.

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with the internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs a more precise analysis & coding skillset 
• Enhance skillset by working with fortune 500 clients
• Interacting with the internal team. 

Qualifications:

• B.E in computer science or related fields.
• Hands-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem-solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery, HTML/CSS.
• Self-Motivated, flexible & Innovative.