Manager - Hospitality Operations

Hiring: Operations Manager – GV India

Location: Hyderabad, India | On-site

Experience: 12+ Years

Reporting To: CEO

We are looking for a highly disciplined and execution-focused Operations Manager to lead the India office and oversee the day-to-day functioning of multiple departments.

The ideal candidate should have strong experience in operations leadership, cross-functional team management, project execution, process discipline, and global stakeholder coordination.

Key Responsibilities

• Oversee day-to-day operations across all departments

• Manage department leads across Design, Procurement, Project Management, Finance Coordination, and Admin/Support

• Set priorities, monitor deliverables, and ensure timely execution

• Hold teams accountable for deadlines, quality, productivity, and responsiveness

• Act as the primary escalation point for operational issues

• Resolve cross-functional conflicts and remove execution bottlenecks

• Reallocate resources based on workload and business priorities

• Drive collaboration between Design, Procurement, and Project Management teams

• Ensure smooth alignment between design, costing, and execution

• Enforce SOPs, workflows, documentation, reporting, and process standards

• Coordinate effectively with USA/Canada teams and ensure global directives are executed in India

• Monitor team productivity, identify inefficiencies, and improve operational performance

• Ensure proper usage of ERP, tracking systems, Google Drive, and internal processes

• Provide regular updates to the CEO on progress, risks, delays, and operational issues

• Oversee administrative and support functions

• Validate reported progress against actual execution

• Track dependencies, pending approvals, and inputs required from global teams

• Maintain structured reporting and provide actionable insights to management

Required Experience & Skills

• 12+ years of experience in Operations, Project Management, or leadership roles

• Proven experience managing multi-department teams

• Experience working with global teams preferred

• Background in design, manufacturing, or procurement is an advantage

• Strong leadership and accountability

• Excellent communication and problem-solving skills

• High attention to detail and process discipline

• Strong ability to manage multiple priorities

• Strong ownership and execution mindset

• Ability to bring structure and clarity to complex environments

• Comfortable working in a fast-paced, global environment

What We’re Looking For

We are looking for a leader who is execution-driven, process-oriented, accountable, and comfortable managing multiple functions simultaneously.

The candidate should be capable of acting as the central point of execution between the India team and global leadership, ensuring that priorities are translated into structured and timely outcomes.

Location: Hyderabad

Sales Strategy and Revenue Management

Develop and implement company-wide sales strategies to achieve revenue, gross profit, and profitability targets.

Set and monitor sales budgets, targets, and performance objectives across all branches and sales teams.

Identify sales gaps and implement corrective actions to improve performance and achieve company objectives.

Sales Team Leadership and Performance Management

Lead, coach, and develop Sales Managers, Branch Managers, and sales personnel to achieve individual and team targets.

Conduct regular sales performance reviews, provide direction, and identify training and development needs.

Promote a high-performance sales culture focused on accountability, customer service, teamwork, and results.

Business Development and Market Expansion

Identify and pursue new business opportunities, major accounts, projects, and strategic partnerships.

Develop strategies to expand the company’s market presence across Papua New Guinea.

Monitor market trends, competitor activities, customer requirements, and emerging opportunities to guide sales initiatives.

Key Account and Customer Relationship Management

Build and maintain strong relationships with key corporate, government, and institutional customers.

Support branches and sales teams in major quotations, tenders, negotiations, and strategic account development.

Ensure high standards of customer service and timely resolution of significant sales and customer concerns.

Sales Forecasting, Pipeline and Reporting

Maintain accurate company-wide sales forecasts and monitor the sales pipeline, quotations, tenders, and major opportunities.

Review branch and sales team performance against budget and provide regular sales reports and recommendations to senior management.

Ensure accurate and timely reporting of sales activities, results, margins, and business opportunities.

Product, Pricing and Margin Management

Work closely with management and relevant departments on product positioning, pricing, promotions, and sales campaigns.

Ensure sales teams understand the company’s ICT solutions, copiers, hardware, furniture, appliances, and other product offerings.

Monitor sales margins and ensure transactions support the company’s profitability objectives.

Cross-Functional Coordination and Compliance

Work closely with Branch, Operations, Service, Software, Stocks, Accounts, and Purchasing teams to support customer requirements and business objectives.

Ensure sales activities comply with company policies, procedures, approved pricing, credit requirements, and applicable standards.

Job Description:

We are seeking a motivated and experienced Store Manager to oversee daily operations at our retail locations. The Store Manager will be responsible for ensuring the store operates efficiently, meeting sales targets, delivering exceptional customer service, and managing staff.

Key Responsibilities:

• Oversee daily store operations, ensuring everything runs smoothly and efficiently.

• Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.

• Maintain high standards of customer service, addressing customer concerns and feedback.

• Monitor inventory levels, order stock, and manage product displays.

• Analyze sales data and prepare reports for senior management.

• Implement promotional activities and sales strategies to drive revenue.

• Ensure compliance with all company policies, health and safety regulations, and local laws.

• Conduct regular store audits and ensure the store's appearance is up to company standards.

• Handle store budgets, payroll, and scheduling efficiently.

Requirements:

• Bachelor's degree in Business Administration, Retail Management, or a related field.

• Proven experience as a Store Manager or in a similar retail management role.

• Strong leadership and interpersonal skills.

• Excellent communication and organizational abilities.

• Ability to manage multiple tasks simultaneously and work under pressure.

• Proficiency in MS Office and retail management software.

• Flexibility to work in different shifts, including weekends.

Preferred Qualifications:

• Experience in retail sales or customer service.

• Knowledge of visual merchandising techniques.

• Ability to motivate a team and drive sales performance.

Location: Gurgaon

Experience: 2–5 years

Working Days: 5 days/week

Key Responsibilities

• Store expansion – identify and finalize new retail locations aligned with growth strategy.
• New store openings – manage end‑to‑end execution.
• Rental negotiations – lead discussions for new and existing outlets.
• Landlord & broker relations – build and maintain strong partnerships.
• Commercial viability – ensure cost optimization in all deals.
• Pipeline management – maintain future expansion opportunities.

Desired Candidate Profile

• Minimum graduate with strong negotiation and commercial acumen.
• Excellent communication and stakeholder management skills.
• Analytical thinking and decision‑making ability.
• Retail industry experience is mandatory – candidates with hands‑on exposure to FOFO and FOCO models in franchise business development and retail expansion will be preferred.

🚨 **We're Hiring | Senior Manager – HR & Administration** 📍

📍 **Location:** Pune ( Hadapsar)

🏢 **Industry:** Hospitality | Restaurants | Manufacturing | Retail

Are you an experienced HR leader with expertise in Talent Acquisition, HR Operations, Compliance, Administration, and Industrial Relations? We are looking for a dynamic **Senior Manager – HR & Administration** to lead the HR and Administration functions across multiple business units.

### Key Responsibilities:

✅ Lead end-to-end Talent Acquisition and manpower planning

✅ Manage Payroll, HR Operations, and HRMS

✅ Ensure statutory compliance (PF, ESIC, PT, LWF, Factory Act, CLRA, Shops & Establishment Act)

✅ Drive Employee Relations, Performance Management, and Engagement initiatives

✅ Oversee Administration, Facility Management, Vendor Management, and Corporate Services

✅ Handle Factory HR, Industrial Relations, and workforce management

✅ Develop HR policies, recruitment strategies, and leadership pipelines

### Desired Profile:

✔ 8–12+ years of HR experience with at least 3–5 years in a leadership role

✔ Experience managing both HR and Administration functions

✔ Strong knowledge of Labour Laws, Payroll, Compliance, Industrial Relations, and HRMS

✔ Preferred background in **Hospitality, Retail, Manufacturing, FMCG, or Multi-unit Operations**

✔ Excellent leadership, stakeholder management, negotiation, and problem-solving skills

### Why Join Us?

✨ Opportunity to lead HR across diverse business verticals

✨ Strategic leadership role with high business impact

✨ Collaborative and growth-oriented work environment

The Opportunity: 

Agami unlocks the power of data to create opportunities for consumers, businesses, and society. We gather, analyze, and process data in ways others can’t. For more than 5 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. We believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people, and innovation so we can help create a better tomorrow. 

Expected Deliverables & Outcomes: 

Provide leadership and management for the regional sales territory and sales development activities, in alignment with the strategic company direction. Responsible for retaining current customers as well as developing and attracting new customers. Responsible for learning and selling current products and new products, keeping abreast of new technologies, recommending/sharing changes and trends seen in the 

field, and meeting sales goals in targeted markets. 

Responsibilities: 

1. Prospect and close sales leads to help generate revenue for the company. 

2. Responsible for developing, implementing, and evaluating the sales strategy. 

3. Should have strong management and coaching skills to support the learning and development of 

the sales team. 

4. Support the learning and development of the sales team 

5. Coordinate with sales representatives to generate and meet with prospective leads 

6. Track and report all sales activities 

7. Develop and execute sales strategy through market analysis 

Driving Results: 

Sets positive, compelling goals and aggressive schedules for improvement. Translates the vision/mission of the organization into actionable, quantitative plans. Conveys a sense of urgency and drives issues to closure. 

Managing Performance 

Translates overarching business goals into specific objectives for each member of the team. Holds people accountable for agreed-upon results. Identifies and keeps others focused on the most important metrics that 

drive the business, and uses CRM and reporting tools consistently to effectively manage the territory 

Building Commitment 

Motivates others to pursue common objectives with excitement about the future. Radiates enthusiasm for goals and infects others with a shared optimism and excitement. Conveys a genuine belief in succeeding despite the toughest obstacles. Building Relationships and Using Influence builds and sustains excellent relationships at all levels, both internally and externally. Uses relationship networks to strategically accomplish objectives. Communicates excitement about the business and motivates others to pursue common objectives. 

Communication 

Communicates passion, energy, intensity, and excitement. Is highly articulate and compellingly makes arguments and comes to the point.  Energy/Endurance Has a high work capacity and shows passion,energy, endurance, and intensity. Maintains focus through days of long hours and multiple priorities 

Minimum Qualifications: 

● Bachelor’s degree in marketing or business administration 

● Should have at least 3 to 5 years of experience selling multiple software products and services 

into key accounts. Selling SAAS products /Cloud experience, Call Center, and CRM selling 

Experience will be preferred. 

● Excellent communication, interpersonal, and organizational skills 

● Superb leadership ability 

● Ready to travel 

● Proven success rate at levels above quotas 

● Experience in planning and implementing sales strategies. 

● Should be a relationship builder at the C or VP level 

● Should follow a consultative approach to sales 

● Strong business vertical domain expertise needed/preferred in at least 2 verticals (BFSI, RETAIL, 

EDUCATION, HEALTHCARE, BPO/ITES)

Job Purpose

To drive retail expansion by identifying suitable store locations, managing new store openings, negotiating commercial terms, and building strong relationships with landlords and brokers.

Key Responsibilities

Identify and finalize new store locations as per the expansion strategy.

Manage end-to-end execution of new store openings.

Lead rental and lease negotiations for new and existing stores.

Develop and maintain strong relationships with landlords, property owners, and brokers.

Evaluate commercial viability and negotiate cost-effective deals.

Maintain a pipeline of potential locations for future expansion.

Conduct market and location analysis to support expansion decisions.

Coordinate with internal teams and external stakeholders for smooth store launch.

Required Skills

Strong negotiation and commercial acumen.

Excellent communication and stakeholder management skills.

Strong analytical and decision-making abilities.

Good knowledge of retail expansion and location acquisition.

Ability to manage multiple projects and deadlines.

Strong relationship-building skills.

Qualification & Experience

Graduate in any discipline.

3–4 years of experience in Business Development, Retail Expansion, Site Acquisition, Location Acquisition, Leasing, or Store Development.

Prior experience in the retail industry preferred.

About the Role

We are seeking a results-driven Sales Executive to join our Bengaluru team and drive growth in the hospitality and QSR segments by selling POS solutions—covering both hardware (terminals, printers, handhelds, kiosks) and software (cloud POS, billing, inventory, integrations). The ideal candidate has 2–3 years of hands-on experience in POS sales, understands restaurant/QSR workflows, and can consultatively position technology to improve operations and revenue.

Key Responsibilities

New Business Acquisition: Prospect and close new accounts in QSR, restaurants, cafes, cloud kitchens, and hospitality outlets across Southern India.

Solution Selling: Conduct discovery calls, demos, and ROI-focused presentations tailored to each prospect’s pain points (speed, accuracy, compliance, multi-outlet control).

Pipeline Management: Build and maintain a healthy sales pipeline using CRM; track leads from prospecting to closure and onboarding.

Product Expertise: Develop deep knowledge of POS hardware (Android/Windows terminals, printers, payment devices, kiosks) and software features (menu engineering, inventory, GST billing, integrations).

Collaboration: Work closely with implementation, support, and partnership teams to ensure smooth onboarding and high customer satisfaction.

Market Intelligence: Gather competitor insights, pricing trends, and feature requests to inform product and GTM team.

Requirements

• 2–3 years of proven sales experience in POS systems (hardware, software, or both), preferably in hospitality/QSR or SaaS.
• Strong understanding of restaurant operations: order taking, kitchen workflows, payments, inventory, and GST compliance.
• Demonstrated ability to meet/exceed quotas with a hunter mindset and consultative selling approach.
• Excellent communication, negotiation, and presentation skills; comfortable with C-level and owner-operator conversations.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and remote demo tools.

Preferred Skills:

• Existing network of QSR/restaurant decision-makers in Bengaluru.
• Experience selling bundled hardware + software deals or payment integrations.
• Familiarity with Indian tax/compliance nuances in billing and payments.

What We Offer

• Competitive base salary + uncapped incentives
• Fast-growing SaaS/hospitality tech environment
• Learning budget for sales enablement and industry certifications

Qualification:

• Bachelor’s degree or above.
• Equivalent field experience accepted.

Opportunity to shape GTM strategy and partnerships

Regards,

HR Team,

OneHubPOS