Manager - Hospitality Operations

Daily / Shift Duties

üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.

üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.

üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.

üCheck in with guests actively, especially during busy periods or after recovery situations.

üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.

üEnsure opening, mid-shift, and closing reports are completed accurately and on time.

üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.

üReview team performance daily and provide immediate coaching or recognition as required.

üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.

Knowledge, Skills & Behavior Standards

üStrong outlet leadership, team supervision, and floor presence.

üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.

üExcellent guest relations and complaint-handling capability with mature judgement.

üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.

üAbility to train, coach, correct, and motivate teams consistently.

üGood reporting discipline, accountability, and attention to detail.

üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.

Performance Measures

üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.

üSales achievement, average bill value, upselling conversion, and productivity targets.

üSOP compliance, checklist completion, audit readiness, and hygiene scores.

üTeam punctuality, grooming, training completion, and attrition control.

üWastage control, stock discipline, and operational error reduction.

üOverall outlet readiness, smooth service flow, and management confidence in the unit.

Minimum Preferred Profile

ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.

üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.

üComfort with POS reports, shift planning, and basic commercial tracking.

üDiploma/degree in hospitality preferred but not mandatory for a proven operator.

Regional Sales Manager ERP and Enterprise Software

Location: Bangalore, Hyderabad or Chennai

Experience: 8 to 13 years

Job Description

The ideal candidate will have strong B2B enterprise sales experience, a proven track record in new customer acquisition and the ability to manage complex sales cycles involving senior business decision makers.

Key Responsibilities

Drive new business acquisition for ERP and enterprise software solutions.

Identify prospective enterprise clients and develop new business opportunities.

Build relationships with CEOs, CFOs, CIOs, company promoters and other key decision makers.

Manage the complete sales cycle from prospecting and client meetings to negotiations and deal closure.

Develop and maintain a strong pipeline of enterprise accounts.

Identify business opportunities across manufacturing, retail, consumer goods and distribution industries.

Expand the company's presence across Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Kerala.

Travel across South India to meet prospective clients and develop business relationships.

Required Skills and Qualifications

8 to 10+ years of experience in B2B corporate or enterprise sales.

Strong experience in hunting sales and new client acquisition.

Experience selling ERP, enterprise software, IT solutions or IT hardware.

Understanding of ERP sales across cloud, on premise or industry specific solutions.

Proven ability to manage long sales cycles and close high value enterprise deals.

Experience engaging senior management and C suite decision makers.

Excellent communication, negotiation and presentation skills.

Willingness to travel extensively across South India.

Preferred Background

Candidates from ERP software companies, SaaS, CRM, WMS, SAP or Oracle partner organizations, niche ERP providers and large IT resellers are preferred.

Work Location

Bangalore, Hyderabad or Chennai, depending on the candidate's current location and business network.

Regional Sales Manager – Hotel Sales

Company: Citaraplex

Website: https://citara.org/

Experience: 5–10 years

CTC: ₹18 LPA (₹12 LPA fixed + ₹6 LPA variable/incentives)

Qualification: MBA / Hotel Management / Master's degree

Role Overview

We are looking for an experienced Regional Sales Manager with a strong background in hotel sales and business development. The candidate will be responsible for developing and managing sales channels, building relationships with hotels, and driving business growth across key states.

Key Responsibilities

• Develop and execute B2B sales strategies targeting hotels and hotel chains.
• Identify, approach, and onboard hotels as business partners for Citaraplex.
• Build and maintain relationships with hotel owners, directors, general managers, and senior decision-makers.
• Develop and manage channel partners to expand business across assigned regions.
• Identify new business opportunities and generate leads within the hotel industry.
• Conduct business presentations, commercial negotiations, and partnership discussions.
• Manage key state-level relationships and expand the company's presence across assigned markets.
• Achieve regional sales targets and prepare regular sales reports and forecasts.
• Conduct market research to identify potential hotel accounts and regional growth opportunities.
• Travel across assigned states to develop hotel partnerships and maintain key relationships.

Required Qualifications & Experience

• 5–10 years of direct B2B sales experience in the hotel industry.
• Proven experience in hotel sales, hotel account acquisition, or hotel partnership development.
• Strong relationships with hotel owners, hotel chains, general managers, and hotel decision-makers.
• Experience in channel development, negotiation, and business development.
• Excellent communication, presentation, and relationship-management skills.
• MBA, Hotel Management, or a relevant Master's degree.

About the Role

We are seeking an experienced General Manager to lead the Sales & Barter Deals team at BXI – Barter Exchange of India. The role involves managing Pan-India sales operations, driving annual revenue goals, and ensuring strong business governance through P&L, MIS, and reporting.

Key Responsibilities

* Lead and mentor the Pan-India sales team to achieve revenue targets.

* Manage P&L, MIS, and business reporting for performance tracking.

* Build CXO-level relationships and close high-value barter deals across categories: Media, Hotels, Gift Vouchers & Electronics.

* Represent BXI at national industry forums and networking events.

* Ensure operational efficiency and day-to-day team performance.

* Travel across India to support team activities and client engagements.

Requirements

* Education: MBA preferred.

* Experience: 8–12 years in Sales / Business Development, including 5+ years in leadership.

* Proven track record of managing P&L and delivering revenue growth.

* Strong leadership, client management, and negotiation skills.

* Strategic thinker with execution focus; open to extensive travel.

Anmasa is looking for a proactive and hands-on Operations HR professional, preferably from the food industry, to manage frontline hiring, payroll coordination, and employee relations across warehouses, stores, and delivery operations.