Manager - Hospitality Operations

Daily / Shift Duties

üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.

üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.

üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.

üCheck in with guests actively, especially during busy periods or after recovery situations.

üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.

üEnsure opening, mid-shift, and closing reports are completed accurately and on time.

üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.

üReview team performance daily and provide immediate coaching or recognition as required.

üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.

Knowledge, Skills & Behavior Standards

üStrong outlet leadership, team supervision, and floor presence.

üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.

üExcellent guest relations and complaint-handling capability with mature judgement.

üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.

üAbility to train, coach, correct, and motivate teams consistently.

üGood reporting discipline, accountability, and attention to detail.

üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.

Performance Measures

üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.

üSales achievement, average bill value, upselling conversion, and productivity targets.

üSOP compliance, checklist completion, audit readiness, and hygiene scores.

üTeam punctuality, grooming, training completion, and attrition control.

üWastage control, stock discipline, and operational error reduction.

üOverall outlet readiness, smooth service flow, and management confidence in the unit.

Minimum Preferred Profile

ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.

üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.

üComfort with POS reports, shift planning, and basic commercial tracking.

üDiploma/degree in hospitality preferred but not mandatory for a proven operator.

Regional Sales Manager ERP and Enterprise Software

Location: Bangalore, Hyderabad or Chennai

Experience: 8 to 13 years

Job Description

The ideal candidate will have strong B2B enterprise sales experience, a proven track record in new customer acquisition and the ability to manage complex sales cycles involving senior business decision makers.

Key Responsibilities

Drive new business acquisition for ERP and enterprise software solutions.

Identify prospective enterprise clients and develop new business opportunities.

Build relationships with CEOs, CFOs, CIOs, company promoters and other key decision makers.

Manage the complete sales cycle from prospecting and client meetings to negotiations and deal closure.

Develop and maintain a strong pipeline of enterprise accounts.

Identify business opportunities across manufacturing, retail, consumer goods and distribution industries.

Expand the company's presence across Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Kerala.

Travel across South India to meet prospective clients and develop business relationships.

Required Skills and Qualifications

8 to 10+ years of experience in B2B corporate or enterprise sales.

Strong experience in hunting sales and new client acquisition.

Experience selling ERP, enterprise software, IT solutions or IT hardware.

Understanding of ERP sales across cloud, on premise or industry specific solutions.

Proven ability to manage long sales cycles and close high value enterprise deals.

Experience engaging senior management and C suite decision makers.

Excellent communication, negotiation and presentation skills.

Willingness to travel extensively across South India.

Preferred Background

Candidates from ERP software companies, SaaS, CRM, WMS, SAP or Oracle partner organizations, niche ERP providers and large IT resellers are preferred.

Work Location

Bangalore, Hyderabad or Chennai, depending on the candidate's current location and business network.

Regional Sales Manager – Hotel Sales

Company: Citaraplex

Website: https://citara.org/

Experience: 5–10 years

CTC: ₹18 LPA (₹12 LPA fixed + ₹6 LPA variable/incentives)

Qualification: MBA / Hotel Management / Master's degree

Role Overview

We are looking for an experienced Regional Sales Manager with a strong background in hotel sales and business development. The candidate will be responsible for developing and managing sales channels, building relationships with hotels, and driving business growth across key states.

Key Responsibilities

• Develop and execute B2B sales strategies targeting hotels and hotel chains.
• Identify, approach, and onboard hotels as business partners for Citaraplex.
• Build and maintain relationships with hotel owners, directors, general managers, and senior decision-makers.
• Develop and manage channel partners to expand business across assigned regions.
• Identify new business opportunities and generate leads within the hotel industry.
• Conduct business presentations, commercial negotiations, and partnership discussions.
• Manage key state-level relationships and expand the company's presence across assigned markets.
• Achieve regional sales targets and prepare regular sales reports and forecasts.
• Conduct market research to identify potential hotel accounts and regional growth opportunities.
• Travel across assigned states to develop hotel partnerships and maintain key relationships.

Required Qualifications & Experience

• 5–10 years of direct B2B sales experience in the hotel industry.
• Proven experience in hotel sales, hotel account acquisition, or hotel partnership development.
• Strong relationships with hotel owners, hotel chains, general managers, and hotel decision-makers.
• Experience in channel development, negotiation, and business development.
• Excellent communication, presentation, and relationship-management skills.
• MBA, Hotel Management, or a relevant Master's degree.

Sales Strategy and Revenue Management

Develop and implement company-wide sales strategies to achieve revenue, gross profit, and profitability targets.

Set and monitor sales budgets, targets, and performance objectives across all branches and sales teams.

Identify sales gaps and implement corrective actions to improve performance and achieve company objectives.

Sales Team Leadership and Performance Management

Lead, coach, and develop Sales Managers, Branch Managers, and sales personnel to achieve individual and team targets.

Conduct regular sales performance reviews, provide direction, and identify training and development needs.

Promote a high-performance sales culture focused on accountability, customer service, teamwork, and results.

Business Development and Market Expansion

Identify and pursue new business opportunities, major accounts, projects, and strategic partnerships.

Develop strategies to expand the company’s market presence across Papua New Guinea.

Monitor market trends, competitor activities, customer requirements, and emerging opportunities to guide sales initiatives.

Key Account and Customer Relationship Management

Build and maintain strong relationships with key corporate, government, and institutional customers.

Support branches and sales teams in major quotations, tenders, negotiations, and strategic account development.

Ensure high standards of customer service and timely resolution of significant sales and customer concerns.

Sales Forecasting, Pipeline and Reporting

Maintain accurate company-wide sales forecasts and monitor the sales pipeline, quotations, tenders, and major opportunities.

Review branch and sales team performance against budget and provide regular sales reports and recommendations to senior management.

Ensure accurate and timely reporting of sales activities, results, margins, and business opportunities.

Product, Pricing and Margin Management

Work closely with management and relevant departments on product positioning, pricing, promotions, and sales campaigns.

Ensure sales teams understand the company’s ICT solutions, copiers, hardware, furniture, appliances, and other product offerings.

Monitor sales margins and ensure transactions support the company’s profitability objectives.

Cross-Functional Coordination and Compliance

Work closely with Branch, Operations, Service, Software, Stocks, Accounts, and Purchasing teams to support customer requirements and business objectives.

Ensure sales activities comply with company policies, procedures, approved pricing, credit requirements, and applicable standards.

Location: Gurgaon

Experience: 2–5 years

Working Days: 5 days/week

Key Responsibilities

• Store expansion – identify and finalize new retail locations aligned with growth strategy.
• New store openings – manage end‑to‑end execution.
• Rental negotiations – lead discussions for new and existing outlets.
• Landlord & broker relations – build and maintain strong partnerships.
• Commercial viability – ensure cost optimization in all deals.
• Pipeline management – maintain future expansion opportunities.

Desired Candidate Profile

• Minimum graduate with strong negotiation and commercial acumen.
• Excellent communication and stakeholder management skills.
• Analytical thinking and decision‑making ability.
• Retail industry experience is mandatory – candidates with hands‑on exposure to FOFO and FOCO models in franchise business development and retail expansion will be preferred.

The Opportunity: 

Agami unlocks the power of data to create opportunities for consumers, businesses, and society. We gather, analyze, and process data in ways others can’t. For more than 5 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. We believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people, and innovation so we can help create a better tomorrow. 

Expected Deliverables & Outcomes: 

Provide leadership and management for the regional sales territory and sales development activities, in alignment with the strategic company direction. Responsible for retaining current customers as well as developing and attracting new customers. Responsible for learning and selling current products and new products, keeping abreast of new technologies, recommending/sharing changes and trends seen in the 

field, and meeting sales goals in targeted markets. 

Responsibilities: 

1. Prospect and close sales leads to help generate revenue for the company. 

2. Responsible for developing, implementing, and evaluating the sales strategy. 

3. Should have strong management and coaching skills to support the learning and development of 

the sales team. 

4. Support the learning and development of the sales team 

5. Coordinate with sales representatives to generate and meet with prospective leads 

6. Track and report all sales activities 

7. Develop and execute sales strategy through market analysis 

Driving Results: 

Sets positive, compelling goals and aggressive schedules for improvement. Translates the vision/mission of the organization into actionable, quantitative plans. Conveys a sense of urgency and drives issues to closure. 

Managing Performance 

Translates overarching business goals into specific objectives for each member of the team. Holds people accountable for agreed-upon results. Identifies and keeps others focused on the most important metrics that 

drive the business, and uses CRM and reporting tools consistently to effectively manage the territory 

Building Commitment 

Motivates others to pursue common objectives with excitement about the future. Radiates enthusiasm for goals and infects others with a shared optimism and excitement. Conveys a genuine belief in succeeding despite the toughest obstacles. Building Relationships and Using Influence builds and sustains excellent relationships at all levels, both internally and externally. Uses relationship networks to strategically accomplish objectives. Communicates excitement about the business and motivates others to pursue common objectives. 

Communication 

Communicates passion, energy, intensity, and excitement. Is highly articulate and compellingly makes arguments and comes to the point.  Energy/Endurance Has a high work capacity and shows passion,energy, endurance, and intensity. Maintains focus through days of long hours and multiple priorities 

Minimum Qualifications: 

● Bachelor’s degree in marketing or business administration 

● Should have at least 3 to 5 years of experience selling multiple software products and services 

into key accounts. Selling SAAS products /Cloud experience, Call Center, and CRM selling 

Experience will be preferred. 

● Excellent communication, interpersonal, and organizational skills 

● Superb leadership ability 

● Ready to travel 

● Proven success rate at levels above quotas 

● Experience in planning and implementing sales strategies. 

● Should be a relationship builder at the C or VP level 

● Should follow a consultative approach to sales 

● Strong business vertical domain expertise needed/preferred in at least 2 verticals (BFSI, RETAIL, 

EDUCATION, HEALTHCARE, BPO/ITES)

About the Role

We are seeking a results-driven Sales Executive to join our Bengaluru team and drive growth in the hospitality and QSR segments by selling POS solutions—covering both hardware (terminals, printers, handhelds, kiosks) and software (cloud POS, billing, inventory, integrations). The ideal candidate has 2–3 years of hands-on experience in POS sales, understands restaurant/QSR workflows, and can consultatively position technology to improve operations and revenue.

Key Responsibilities

New Business Acquisition: Prospect and close new accounts in QSR, restaurants, cafes, cloud kitchens, and hospitality outlets across Southern India.

Solution Selling: Conduct discovery calls, demos, and ROI-focused presentations tailored to each prospect’s pain points (speed, accuracy, compliance, multi-outlet control).

Pipeline Management: Build and maintain a healthy sales pipeline using CRM; track leads from prospecting to closure and onboarding.

Product Expertise: Develop deep knowledge of POS hardware (Android/Windows terminals, printers, payment devices, kiosks) and software features (menu engineering, inventory, GST billing, integrations).

Collaboration: Work closely with implementation, support, and partnership teams to ensure smooth onboarding and high customer satisfaction.

Market Intelligence: Gather competitor insights, pricing trends, and feature requests to inform product and GTM team.

Requirements

• 2–3 years of proven sales experience in POS systems (hardware, software, or both), preferably in hospitality/QSR or SaaS.
• Strong understanding of restaurant operations: order taking, kitchen workflows, payments, inventory, and GST compliance.
• Demonstrated ability to meet/exceed quotas with a hunter mindset and consultative selling approach.
• Excellent communication, negotiation, and presentation skills; comfortable with C-level and owner-operator conversations.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and remote demo tools.

Preferred Skills:

• Existing network of QSR/restaurant decision-makers in Bengaluru.
• Experience selling bundled hardware + software deals or payment integrations.
• Familiarity with Indian tax/compliance nuances in billing and payments.

What We Offer

• Competitive base salary + uncapped incentives
• Fast-growing SaaS/hospitality tech environment
• Learning budget for sales enablement and industry certifications

Qualification:

• Bachelor’s degree or above.
• Equivalent field experience accepted.

Opportunity to shape GTM strategy and partnerships

Regards,

HR Team,

OneHubPOS