Manager Aggregation Sales - Medical Sales

About MyOperator:

MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.

Role Overview:

We’re looking for a hands-on, technically fluent Customer Support Team Lead who is passionate about solving problems, leading high-performance teams, and delivering exceptional customer experiences. This role is ideal for someone who thrives in a fast-paced B2B SaaS environment and brings deep expertise in cloud telephony, WhatsApp Business APIs, and Zoho CRM.You will act as a player-coach, guiding and mentoring your team while jumping into complex cases yourself when needed. As a key leader in our support organization, you'll work cross-functionally with Product, Engineering, and Customer Success to ensure every customer issue is not just resolved—but understood, documented, and prevented in the future.

Responsibilities:

Team Leadership & Development

• Lead, mentor, and coach a team of support executives to exceed individual and team KPIs.
• Conduct performance reviews, provide actionable feedback, and identify training needs.
• Manage shift schedules, workloads, and high-priority escalations to ensure SLAs are met.
• Foster a culture of accountability, ownership, and continuous improvement.

Customer Experience & Escalation Management

• Handle escalated customer issues, ensuring quick and accurate resolutions.
• Monitor support quality across channels and implement measures to improve CSAT and NPS.
• Proactively identify trends and systemic issues; drive cross-functional resolutions.

Zoho CRM & Operational Management

• Oversee support operations via Zoho CRM and Zoho Desk, including ticket queues, live chat, and call support.
• Create and manage dashboards, workflows, automations, and custom reports to improve efficiency.
• Track KPIs such as FCR, AHT, SLA adherence, and CSAT.

Technical Troubleshooting & Escalation

• Serve as the primary point for complex issues related to:
• Cloud Telephony: IVR setups, SIP issues, jitter/latency, call routing, CTI configurations.
• WhatsApp Business API: Message failures, template issues, API integration, webhook errors.
• Collaborate with the Engineering team for bug diagnosis and resolution.

Process Improvement & Knowledge Management

• Analyze recurring issues, advocate for product fixes, and build preventive workflows.
• Maintain comprehensive internal and external knowledge bases and documentation.
• Standardize troubleshooting processes and ensure team-wide knowledge transfer.

Cross-Functional Collaboration

• Partner with Product, Onboarding, and Account Management teams to support seamless implementations and retention.
• Represent the voice of the customer in product discussions and roadmap planning.

Required Skills & Qualifications:

• 3–5+ years in a B2B technical customer support role; preferably within a SaaS, CPaaS, or cloud telephony environment.
• 1–2+ years in a leadership or supervisory role.
• Prior experience in VoIP, IVR systems, or business messaging solutions (WhatsApp, SMS) is essential.
• Proficiency in Zoho CRM and/or Zoho Desk is highly desirable.
• Strong understanding of cloud telephony (SIP, PBX, CTI, call routing, etc.).
• Knowledge of WhatsApp Business API including template setup, endpoints, integration, and common errors.
• Ability to read and interpret API documentation and troubleshoot integration issues.
• Strong leadership and mentoring capabilities.
• Excellent verbal and written communication skills.
• High emotional intelligence and composure under pressure.
• Analytical mindset with a proactive approach to solving root causes, not just symptoms.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Perks & Benefits:

• Be part of a fast-growing and innovative company that is a leader in the cloud communications industry.
• A collaborative and supportive work environment that values your contributions.
• Competitive salary and benefits package.
• Opportunities for professional growth and career advancement.
• The chance to make a real impact on our customers and the success of our business

Job Title: BigID Deployment Lead/ SME

Duration: 6+ Months

Exp. Level: 8-12yrs

Job Summary:

We are seeking a highly skilled and experienced BigID Deployment Lead / Subject Matter Expert (SME) to lead the implementation, configuration, and optimization of BigID's data intelligence platform. The ideal candidate will have deep expertise in data discovery, classification, privacy, and governance, and will play a pivotal role in ensuring successful deployment and integration of BigID solutions across enterprise environments.

Key Responsibilities:

Lead end-to-end deployment and configuration of BigID solutions in complex enterprise environments.

Serve as the primary SME for BigID, advising stakeholders on best practices, architecture, and integration strategies.

Collaborate with cross-functional teams including security, compliance, data governance, and IT to align BigID capabilities with business requirements.

Customize and fine-tune BigID policies, connectors, and scanning configurations to meet data privacy and compliance objectives (e.g., GDPR, CCPA, HIPAA).

Conduct workshops, training sessions, and knowledge transfers for internal teams and clients.

Troubleshoot and resolve technical issues related to BigID deployment, performance, and data discovery.

Stay current with BigID product updates, industry trends, and regulatory changes to ensure continuous improvement and compliance.

Required Qualifications:

Bachelor's or Master's degree in Computer Science, Information Technology, Cybersecurity, or a related field.

5+ years of experience in data governance, privacy, or security domains.

2+ years of hands-on experience with BigID platform deployment and configuration.

Strong understanding of data classification, metadata management, and data mapping.

Experience with cloud platforms (AWS, Azure, GCP) and integrating BigID with cloud-native services.

Familiarity with data privacy regulations (GDPR, CCPA, etc.) and risk management frameworks.

Excellent communication, documentation, and stakeholder management skills.

Preferred Qualifications:

BigID certification(s) or formal training.

Experience with scripting (Python, PowerShell) and API integrations.

Background in enterprise data architecture or data security.

• Experience working in Agile/Scrum environments.

KeyLogic Infotech Private Limited offers our customers a wealth of technical and business expertise. We build complex, diverse web and mobile solutions for any business need.

Our knowledge and experience translate to added value and peace of mind for our customers. With KeyLogic Infotech you get quality software and perfect service every time. We are seeking a skilled PHP Laravel Developer to join our team and work on client-based projects.

Overview:

As a Laravel Developer, you will be responsible for developing high-quality web applications using PHP, Laravel framework, MySQL, HTML, CSS, and jQuery. You will collaborate with a team of developers and project managers to deliver robust, scalable, and user-friendly solutions.

CodeIgniter developers, seize the opportunity to transition to Laravel now! Benefit from our comprehensive training, ensuring a smooth switch, and enjoy a salary increment that recognizes your valuable CodeIgniter expertise.

We are also accepting applications for this profile from php developer, laravel developer, web developer, php laravel developer.

Key Responsibilities:

• Addressing the client's and the development team's goals for the project.
• Using Laravel to create and build web applications.
• Identifying and fixing problems with implementation and debug builds.
• Working on projects with front-end and back-end developers.
• Testing the backend's and users' functionality.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field
• Unit testing, managing REST APIs, and working with PHP are all desirable.
• A thorough knowledge of Laravel application design.
• JavaScript and HTML expertise.
• Abilities to solve problems and a critical perspective.
• Excellent interpersonal skills.
• The capacity and willingness to study.

ROLE AND RESPONSIBILITIES

The primary job of the incumbent is to detail and document all customer-impacting processes.

He/ She shall also be the domain expert on the credit card management system and be the interface for system enhancements as well as testing the functionalities before the release of those enhancements into production.

●      Document all customer-impacting processes. Discuss with all stakeholders to lay out the processes for the organisation.

●      Discussion with stakeholders on business enhancements required on Credit Card management system and automation required on satellite systems/ End User computing systems.

●      Business Analysis for enhancements to the Credit Card Management System/ EUC systems.

●      Lead the UAT for Credit Card Management systems/ EUC systems. Define and execute test cases for code and product changes pending implementation.

●      Research transactional data to identify anomalies and facilitate process improvement efforts.

● Manage/ Control the overall process depository.

Qualifications and Education Requirements

SKILLS REQUIRED

●      Deep understanding of the Credit Card life cycle.

●      Deep understanding of Credit Card Management systems (Cardpac, VisionPlus, Any )

●      2/3 years’ experience in a Credit Card Operations/ Service

●      Highly organized with strong communication, problem-solving, documentation, and presentation skills.

●      Bachelor’s degree preferred, but relevant years’ experience considered.

●      Experience with use case development and testing coordination.

Knowledge of process analysis and process efficiencies.

● Proficiency in Microsoft Word and Excel

Job Description 

• Developing user-facing applications using Vue.js 
• Building modular and reusable components and libraries 
• Optimizing your application for performance 

• Implementing automated testing integrated into development and maintenance workflows 
• Staying up to date with all recent developments in the JavaScript and Vue.js space 
• Proposing any upgrades and updates necessary for keeping up with modern security and development best practices 
• Solving problems and providing not only workable but also maintainable solutions.  
• Keeping an eye on security updates and issues found with Vue.js and all project dependencies 

• Mentor other people, provide feedback and grow as a part of the team.  
• Implementing custom plugins made in Vue. 
   

Job Specification 

• Outstanding experience in Web Development based on Vue.js. 
• At least 4+ Year of experience in Vue.js development. 

• Excellent Experience in Java Script, Typescript. 
• Familiarity with newer specifications of ECMAScript is a plus. 
• Excellent experience with Vuejs/Vuetify and Vuex. 
• Knowledge how Vue compilation works and different compilations techniques. 
• Knowledge about performance analysis tools and techniques. 

• Hand on Node.JS/Express JS. 
• Database: MYSQL/MongoDB. 
• Good experience in using Vue UI components, HTML5, CSS3, JavaScript, jQuery, Bootstrap, Material Design. 
• User authentication and authorization between multiple systems, servers, and environments. 
• Experience working within team structures for code review, source code management, continuous integration, and automated deployments 

• Excellent troubleshooting skills.  
• Strong communication skills, from written documents (such as design documents) to verbal discussions (like design reviews). 
• Proficient understanding of code versioning tools, such as Git. 
• Understanding fundamental design principles behind a scalable application. (When large data from API need to be fetch). 
• Able to integrate the unit testing framework in Vue. 

• Experience working in an Agile environment.   
• Good communication skills. 

Position: SAP MM

Duration: Full Time

Location: Vishakhapatnam

Years of experience: 4+

Primary skills: SAP MM

Job description:

• Facilitate the implementation and support of SAP MM

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements

• Facilitate workshops to collect business requirements

• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.

• Design, customize, configure and testing of MM

• Identify gaps, issues and work around solutions.

• Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.

• Handle changes or emergency transports as needed for high priority issue

• Document functional designs, test cases and results.

• Proactively identify and propose business process and/or system enhancements

• Provide consulting services on both new implementations and existing support projects

• Act as a liaison between the business functions and the technical team.

• Provide ad-hoc training and user support as required

• Work self-directed and independently; may act as subject matter mentor to more junior members

• 2+ years relevant professional experience.   
• Good understanding and a full life cycle project implementation experience with Java / J2EE technologies   
• Experience with JavaScript, HTML and CSS   
• Experience with Angular 5/6 and TypeScript   
• Experience using SOAP or REST APIs   
• Experience Struts, Hibernate is preferred.   
• Strong communication and interpersonal skills is an absolute must.   
• Immediate joiners preferred.  
• Bachelor's degree or equivalent.   

Wekan Company is hiring React.Js Developer for Chennai

Experience: Overall 4 – 7 years, relevant experience in React.Js - 2 years

Must Have Skills: React, Redux, ES6 and above, HTML5, CSS3

Good to have: Typescript

• Strong verbal and written communication skills, analytical skills and the ability to learn quickly.
• Creative approach to problem-solving with the ability to focus on details while maintaining the big picture view.
• In-depth understanding of Javascript, The DOM and relevant concepts.
• Experience of working on RESTful Web services.
• Responsive web development using HTML5, CSS3, JavaScript.
• Work with cutting-edge frameworks and technologies while advancing your skills along the way
• Developing new user-facing features using React.js and Redux
• Building reusable components and front-end libraries for future use
• Knowledge of WebPack.
• Good experience with any of the testing framework like mocha, jest, jasmine.
• Experience of working in an Agile environment with experience of using tools such as Jira.
• Good communication skills.
• Degree in Computer Science, Engineering or a related subject.

Best Regards
David