MIS Analyst

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

1. 1. Experience with React JS, React Native, JavaScript including DOM Manipulation and the JavaScript object model.
   2. Thorough understanding of React Native and its core Principles.
   3. Hands on experience on React Native Framework at least 1 year.
   4. Understanding of native build tools like Xcode, Gradle etc.
   5. Capability to write Well-documented code with Javascript that is easily readable.
   6. Good Knowledge of HTML5, CSS.
   7. Familiarity with code versioning tools (Such as Git or SVN)
   8. Knowledge about Offline Storage, REST APIs, and document request model
   9. Familiarity with modern front-end build pipelines and tools.
   10. Experience with common front-end development tools such as Babel, Web pack, NPM and YARN etc.
   11. Experience with Native Mobile app deployment on App store and google play store.

We are seeking a highly skilled and experienced Senior Python Developer to join our team. As a Senior Python Developer, you will be responsible for developing and maintaining high-quality code for our software projects. You should have strong expertise in Python programming and extensive experience with microservices architecture. Your role will involve collaborating with cross-functional teams, implementing best practices, and ensuring the delivery of robust and scalable solutions.

Responsibilities:

• Develop, test, and maintain high-quality Python code for our software projects.
• Design and implement microservices architecture for scalable and efficient applications.
• Collaborate with cross-functional teams, including product managers, designers, and other developers, to understand requirements and deliver optimal solutions.
• Participate in code reviews to ensure adherence to coding standards and best practices.
• Identify and resolve technical challenges and performance issues.
• Optimize existing code and improve system performance.
• Contribute to architectural discussions and propose innovative solutions.
• Stay up-to-date with the latest trends and technologies in Python development and microservices.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2+ years of professional experience as a Python developer, with a focus on building robust and scalable applications.
• Strong understanding of microservices architecture and experience working with related technologies (e.g., Docker, AWS, service discovery,Jenkins).
• Solid knowledge of Python frameworks (e.g. Django) and libraries commonly used in microservices development.
• Experience in developing RESTful APIs and working with third-party API integrations.
• Proficiency in database systems, such as MySQL or MongoDB.
• Familiarity with code versioning tools (e.g., Git) and CI/CD pipelines.
• Strong problem-solving skills and ability to handle complex technical challenges.
• Ability to write clean, maintainable, and testable code following best practices.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.

Preferred Qualifications:

• Experience with cloud platforms (e.g., AWS).
• Knowledge of message queue systems (e.g., RabbitMQ, Kafka, SQS).
• Familiarity with tools (e.g., Airflow, ELK).
• Previous experience in mentoring and providing technical guidance to junior developers.
• Contributions to open-source projects or active participation in developer communities.

We are seeking a skilled React Native Developer to join our development team in Noida. As a React Native Developer, you will be responsible for designing, developing, and maintaining high-quality mobile applications using the React Native framework. You will work closely with cross-functional teams to deliver outstanding mobile solutions.

Responsibilities:

• Develop and maintain mobile applications using React Native for iOS and Android platforms.
• Collaborate with designers and backend developers to implement intuitive user interfaces and ensure seamless user experiences.
• Write clean, efficient, and maintainable code, following coding standards and best practices.
• Integrate third-party libraries and APIs to enhance application functionality.
• Conduct thorough testing and debugging to identify and resolve any issues or bugs.
• Stay updated with the latest industry trends, technologies, and best practices in mobile application development.
• Collaborate with backend developers to ensure smooth integration of server-side logic.
• Participate in code reviews and provide constructive feedback to team members.

Requirements:

• 2-5 years of professional experience in mobile application development.
• Strong proficiency in React Native framework and JavaScript.
• Good understanding of mobile app development concepts, including UI/UX design principles and mobile-specific considerations.
• Experience with RESTful APIs and asynchronous programming.
• Familiarity with version control systems, such as Git.
• Knowledge of mobile app performance optimization techniques.
• Strong problem-solving and debugging skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Bachelor's or Master's degree in Computer Science or a related field.

Preferred Skills:

• Have practical experience on deploying an app on "Play store"

Key Responsibilities

• Counsel potential students to help them understand our various courses and make better learning choices.

• Conduct detailed profiling of the learner to understand the student career aspirations and learning ability and pitch the right program

• Managing the complete sales closing life cycle for leads assigned. This will include understanding the lead profile, identifying the need, pitching the right course, sales closing, and post sales relationship management.

• Execute prompt inquiries, follow-ups with leads through phone and emails.

• Build sales pipeline/opportunities to achieve the assigned targets

• Fee tracking and follow up.

• Adhere to sales process, productivity, and quality parameters.

• Increase individual conversions • Generate leads through referrals & improve conversion

• Generate leads through referrals & improve conversions on those leads

Skill Requirements

• 1-5 years of total experience and 1-3 years of core sales/ student counseling experience.

• Should have completed graduation/post-graduation

• Should have experience working on CRM

• Should have good knowledge of MS Office and Outlook. He/she should be adept in excel • Should be a quick learner and should be able to multitask.

• Should be willing to work on our regular shift (10 am – 7 pm)

• Should be willing to work on weekends on a rotation basis

• Preferences will be given to candidates from technology/Edu-tech sales background

• Excellent English communication skills (both oral and written) and be able to persuade interested prospects.

Ability to understand aspirations of learners and offer expert career advice, drive to exceed assigned targets.

Testing Lead

Roles and Responsibilities
We are looking for a highly-skilled test automation engineer to automation testing. Who has experience in Selenium with Either Java/C#/ Python.

• Working experience of a minimum of 6+ years in Test automation using Selenium or other similar tools.
• QA experience with manual testing of web sites, web services and backend applications in windows.
• Working knowledge on tools like Jenkins, JIRA and Github.
• Contribute towards the automation of performance flows using JMeter.
• Should have Positive Attitude to Learn the Functionality of Application with quick turn-around time.
• Record problems and issues in accordance with the project's problem and issue management plans.
• Creating, enhancing, debugging, and running the test cases.
• Work with the application team to resolve any issues that arise out of the testing process.
• Participate in the release control process (when the application is transferred from the build team to the test team) to ensure that solutions meet business requirements.
• Good understanding and experience in Agile test automation frameworks and approaches.
• Strong in Testing methodology, test framework design experience.
• Strong analytical and problem-solving skills.
• Understanding of QA methodologies, life cycle and processes
• Positive and energetic work attitude.
• Well-organized and disciplined, but also adaptable approach to work.
• Able to multi-task and manage numerous deliverables effectively.
• Strong written and communication skills.
• Having good experience of team handling.

**Work from office. Location: Kolkata
**Interview: Face to face interview

Role : Frontend Developer

Department : Technology Team

Experience : 2 - 3 Years of working experience in Frontend 

Proficiency using modern web development technologies and techniques, including

(HTML5, JavaScript) 

Location : South Delhi; 5 Day Working

Qualification : Bachelor’s degree in Computer Science or related field

Major Skills : JavaScript and ES6; HTML5/CSS3, Minimum 1 year flutter experience, etc

Requirements :

• Experience with Node.js as a backend framework and MongoDb or dynamodb (NoSQL)
• Experience with AWS and bitbucket
• Knowledge of integrating HTML with JAVA

Responsibilities :-

• Experience working with front-end web development and have worked on frameworks

like react js, angular js and / or Flutter

• Architect and develop a scalable and maintainable website/app
• Proven experience in troubleshooting, investigated and solved UI performance issues
• Architect solutions, establish best practices and introduce/implement new technologies.

• Knowledge of industry standard software best practices, development lifecycle processes and Agile and SCRUM methodologies

Preferred Qualities :-

• Ability to meet deadlines
• Assertive and go getter attitude
• Strong team player
• Analytical mind
• Relationship building
• Strong data understandings
• Strong problem-solving skills

• Write well-designed code.
• Produce detailed specifications.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
• Contribute in all phases of the development lifecycle.
• Follow industry best practices.
• Develop and deploy new features to facilitate related procedures and tools if necessary

• Expertise in any MVC framework, RDBMS, JSON,PHP and Rest APIs.
• Good understanding of design patterns.
• Should be flexible to work on multiple technologies as per project requirements.
• Candidate should be able to handle given task independently with minimal help.
• He/She should be a team player and be able to complete assign tasks on time.