Line head sales executives

About the Company:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement without fragmented tools or increased headcount.

About the Role:

MyOperator is looking for a motivated and customer-focused Customer Support Executive to join our dynamic team. This internship offers hands-on experience in handling customer queries, managing support tickets, and gaining exposure to the workings of a fast-growing SaaS company.

Key Responsibilities:

• Respond to customer queries via calls, emails, and support tickets.
• Assist in resolving issues related to panel access, call reports, and login problems.
• Update ticket statuses and maintain accurate customer records using Zoho Desk.
• Collaborate with the support team to escalate complex issues to relevant departments.
• Assist in creating and maintaining FAQs and troubleshooting documentation.

Requirements:

• Good communication skills in English(spoken and written).
• Basic computer proficiency and willingness to learn support tools and CRM systems.
• Strong interest in SaaS, tech support, or customer-facing roles.
• Availability for a full-time (Monday to Saturday, rotational shifts).

What You’ll Gain:

• Practical exposure to customer success and support operations in a SaaS environment.
• Opportunity to work with experienced professionals and learn industry best practices

About Unilog

Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers' path to success in the digital marketplace.

With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale Distribution, Manufacturing, and Specialty Retail.

Unilog’s Mission Statement

At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth.

Job Details

• Designation: Principal Engineer – Solr
• Location: Bangalore / Mysore / Remote
• Job Type: Full-time
• Department: Software R&D

Job Summary

We are seeking a highly skilled and experienced Principal Engineer with a strong background in Apache Solr and Java to lead our Engineering and customer-led initiatives. The ideal candidate will be responsible for ensuring the reliability, scalability, and performance of our search platform while providing expert-level troubleshooting and resolution for critical production issues.

This role will involve designing the architecture for new platforms while reviewing and recommending better approaches for existing ones to drive continuous improvement and efficiency.

Key Responsibilities

• Lead Engineering and support activities for Solr-based search applications, ensuring minimal downtime and optimal performance
• Design and develop the architecture of new platforms while reviewing and recommending better approaches for existing ones
• Regularly work towards enhancing search ranking, query understanding, and retrieval effectiveness
• Diagnose, troubleshoot, and resolve complex technical issues in Solr, Java-based applications, and supporting infrastructure
• Perform deep-dive analysis of logs, performance metrics, and alerts to proactively prevent incidents
• Optimize Solr indexes, queries, and configurations to enhance search performance and reliability
• Work closely with development, operations, and business teams to drive improvements in system stability and efficiency
• Implement monitoring tools, dashboards, and alerting mechanisms to enhance observability and proactive issue detection
• Exposure to AI-based search using vector databases, RAG models, NLP, and LLMs
• Collaborate on capacity planning, system scaling, and disaster recovery strategies for mission-critical search systems
• Provide mentorship and technical guidance to junior engineers and support teams
• Drive innovation by tracking latest trends, emerging technologies, and best practices in AI-based Search, Solr, and other search platforms

Requirement

• 8+ years of experience in software development and production support with a focus on Apache Solr, Java, and databases (Oracle, MySQL, PostgreSQL, etc.)
• Strong understanding of Solr indexing, query execution, schema design, configuration, and tuning
• Experience in designing and implementing scalable system architectures for search platforms
• Proven ability to review and assess existing platform architectures, identifying areas for improvement and recommending better approaches
• Proficiency in Java, Spring Boot, and micro-services architectures
• Experience with Linux / Unix-based environments, shell scripting, and debugging production systems
• Hands-on experience with monitoring tools (e.g., Prometheus, Grafana, Splunk, ELK Stack) and log analysis
• Expertise in troubleshooting performance issues related to Solr, JVM tuning, and memory management
• Familiarity with cloud platforms such as AWS, Azure, or GCP and containerization technologies like Docker / Kubernetes
• Strong analytical and problem-solving skills, with the ability to work under pressure in a fast-paced environment
• Certifications in Solr, Java, or cloud technologies
• Excellent communication and leadership abilities

About Our Benefits

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Training and development opportunities

Job Responsibilities:

• Work closely with the marketing team to build high conversion landing pages. Maintain and improve our marketing codebase
• Contribute ideas and efforts to improve the quality and efficiency of the marketing workflows
• Write code using agile methods and tools. Plan, create, and execute (manual and automated) frontend tests.
• Staying up to date with current technologies and providing insights on cutting-edge software approaches, architectures, and vendors

Required Skills:

• Minimum 2-4 years of experience in Front-end development.
• Fluency in HTML, CSS, JS, jQuery, Bootstrap
• Good knowledge of Node.js and Rest APIs
• Experience in page speed optimization 
• Experience in writing responsive and cross-browser compatible frontend code
• Good understanding of the modern frontend ecosystem.
• Strong problem-solving skills. Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment
• You are a self-starter, capable of working independently.
• True love for technology and what you do. 
• Maniacal attention to detail. 

Good to have:

• Experience in WordPress theme development
• Understanding of basic technical SEO principles
• Knowledge of a frontend framework like Angular

Roles and Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs more precise analysis & coding skillset
• Enhance skillset by working with fortune 500 clients
• Interacting with internal team.

Qualifications :

• B.E in computer science or related fields.
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in Java, database(Oracle), OOPS, Java Swing, Javafx.
• Self-Motivated, flexible & Innovative.

Experience: 5+Years
Location: India(Remote)

What’s the opportunity?

AiTrillion is looking for a Sr. Developer with experience in

• PHP
• Zend Framework CI
• NodeJS, Express
• Loopback
• Serverless Framework & CLI
• AWS Lambda
• API Gateway with MySQL
• MongoDB
• DynamoDB database experience

What will you be doing? 

• Strong Development/Management background with experience in Developing Products with large-scale user transactions and having critical business nature.
• Must be able to build the technical architecture/stack of the product from scratch including server interactions, scripts, deployment stage, features with a cost-effective manner.
• Hands-on implementation of the critical interfaces and complex modules of the systems and features as a solution architecture and design.
• Provide timely deliverables, estimates, and complete tasks in an Agile development environment.
• Reviewing code for coding standards and accuracy and functionality.
• Help the team to solve complex coding problems and troubleshoot the issues.

What skills do you need?

• Minimum 5+years of Technical Lead experience.
• Handle on any MVC PHP Frameworks Like Zend Framework, Laravel
• Must have experience on  NodeJS, Express, Loopback
• Good to have hands-on Serverless Framework & CLI, AWS Lambda, API Gateway, SQS, SNS, Step Functions
• Must have experience working with JavaScript technologies like NodeJS, AngularJS,  React.
• Hands-on  Relation, Non-relation, MYSQL, Data Lakes, HIVE, Apache Spark, MongoDB, Apache Cassandra, Streaming Analytics, In-Memory, NoSQL Database.
• Must have a good understanding of building and using REST APIs and Different Authentication Protocols.
• Good to have experience with  Amazon Web Services (EC2, RDS Aurora, Lambda, API Gateway, S3, CloudFront )
• Must have experience building microservices and customer-facing APIs.
• Must have a sound understanding of failure modes, resiliency patterns, and techniques to enable robust, self-healing architecture.
• Develop Business Domain-Driven Reusable Microservices.
• Knowledge of version control systems like GIT (mandatory).
• Experience with Google Cloud is a plus.
• Experience with the process of automation and load testing is a plus.

At AiTrillion, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.