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Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Key Responsibilities

1. Platform & Application Architecture

• Architect and oversee end-to-end platform design using GCP services (Vertex AI, Cloud Run, GKE, Pub/Sub, Firestore, BigQuery, and IAM).
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• Define the architecture for multi-tenant SaaS deployment—ensuring secure data boundaries across customers while maintaining a single codebase.
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• Collaborate closely with backend developers to optimize Node.js APIs, data pipelines, and event-driven microservices.
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• Design front-end integration flows and ensure UI/UX alignment with backend AI and agentic processes.
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2. AI / LLM / Agentic System Architecture

• Lead architecture for all AI initiatives involving RAG pipelines, AI agents, NLP, and conversational AI.
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• Evaluate and integrate LLMs and APIs from OpenAI, Google Gemini, Anthropic (Claude), Mistral, and others.
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• Define frameworks for AI agent orchestration, prompt engineering, and function/tool calling workflows using frameworks like LangChain or LlamaIndex.
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• Establish standards for vector databases (Pinecone, FAISS, Chroma), embeddings, chunking strategies, and retrieval optimization.
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• Architect an AgentOps layer for monitoring, safety filtering, and AI model governance.
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3. MLOps, PromptOps & DevOps Integration

• Implement CI/CD pipelines for AI models, prompts, and agents using Cloud Build, Terraform, and GitHub Actions.
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• Design PromptOps and MLOps pipelines to manage model lifecycle, versioning, rollback, and production promotion.
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• Define observability and monitoring mechanisms (OpenTelemetry, Cloud Monitoring, custom logs for LLM outputs).
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• Collaborate with DevOps engineers to define blue/green and canary deployments across environments.
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4. Security, Compliance & Scalability

• Design tenant-isolated data layers using IAM, VPC-SC, and KMS encryption policies to meet regulatory standards (HIPAA, GxP, GDPR).
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• Implement data governance, access control, and threat detection mechanisms for AI-driven workflows.
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• Create performance optimization strategies: GPU/TPU allocation, autoscaling policies, token budgets, response caching, and FinOps visibility.
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5. Cross-Functional Leadership

• Partner with Product Managers and Business Analysts to translate business requirements into architectural blueprints.
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• Work with UX/UI designers to ensure front-end experiences align with AI agent capabilities and backend APIs.
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• Provide architectural guidance and technical mentorship to developers, ensuring adherence to best practices across projects.
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• Contribute to platform evolution, reference architecture libraries, and reusable design patterns.
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Key Skills & Qualifications

Technical Expertise

• Strong background in cloud architecture, specifically Google Cloud Platform (GCP)—Vertex AI, Cloud Run, Cloud Storage, IAM, Pub/Sub, BigQuery, VPC, and Cloud Functions.
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• Proficiency with Node.js, TypeScript, and API development for scalable microservices.
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• Deep understanding of LLMs, AI agent frameworks, retrieval-augmented generation (RAG), and vector search.
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• Experience with LangChain, LlamaIndex, CrewAI, and Agentic AI design patterns.
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• Strong understanding of data architecture, including NoSQL/SQL databases (MongoDB, Firestore, PostgreSQL).
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• Hands-on experience with container orchestration (Docker, Kubernetes) and Infrastructure-as-Code (Terraform).
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Preferred Skills

• Prior experience designing multi-tenant SaaS platforms.
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• Exposure to frontend integration (Angular, React, or similar) and UI/UX flow understanding.
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• Knowledge of AI safety, risk frameworks, and prompt governance.
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• Strong analytical and communication skills for working across business and technical stakeholders.
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• Awareness of FinOps and cost optimization in token-based AI ecosystems.
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Qualifications

• Bachelor’s or Master’s degree in Computer Science, AI, or Cloud Architecture.
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• 8–12 years of professional experience, with at least 3 years focused on AI platform architecture or enterprise-grade SaaS system design.
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Certifications in GCP Professional Cloud Architect or Machine Learning Engineer are a plus.

What we are looking for:

1. Looking for person with 5+ years of solid experience in HTML, vueJs, javascript, css & JQuery

2. Must have a strong skillset on technologies and is keen on learn and build next generation recruitment Technology.

3. Should have a strong focus on quality, scalability, and performance of the product.

4. Should be a team player with a solid experience and desire to build customer-centric products and work closely with Product Managers and Designer.

5. Ready to relocate to Pune and join ASAP.
   
   

Role & Responsibilities:

• End to end ownership of the Product frontend development, building reusable, testable, and scalable technology.

• Research, evaluate, analyze, and implement technical requirements.

• Introduce best industry practices to build the best interfaces for users.

Position Description:

Position Objectives:

SAP SCM Architect will involve in the implementation of SAP S/4HANA transformation program for customer. The Consultant should have good hands-on experiences on the SD, MM, PM, WM, PP, QM & IS-Retail modules of SAP. He/she will interact with the business and get the requirement to map it in SAP S/4HANA SCM modules. Must be able to guide the onsite and offshore functional and technical teams from SCM perspective. The person should be Bilingual (Able to Speak/Read/Write Thai and English language fluently)

The SAP SCM Architect should be able conduct workshop at client location to showcase the solution implemented in SAP S/4HANA as per the business requirements. He/she should be proficient in making configuration changes and deployment in both ECC and SAP S/4HANA.

Experience in Telecom Business will be preferable.

Key Relationships:

Onsite: Client IT and Business, TCS Project Manager and the rest of the TCS onsite functional/technical team

Offshore: TCS Offshore Project Manager, offshore functional/technical delivery team

Key Responsibilities:

The SAP SCM Architect is responsible for:

·       Participate/manage important client engagements regarding the implementation of mainly SAP S/4HANA SCM modules. Should be able to capture and translate business needs into functional specifications

·       Assist/Manage projects independently from blueprint to go-live by applying project management techniques as well as technical and business knowledge to ensure that high-quality results are obtained for customer.

·       Develop a high degree of S/4HANA product knowledge.

·       Design Build, enhance, maintain, and support the SCM solution.

·       Good experience in collaborating on integration with POS systems and integration of SCM modules with FI, CO, PS, etc. modules.

·       Map the current SAP ECC SCM processes into SAP S/4HANA.

·       Involve in design, development, integration of SAP S/4HANA system.

·       Actively share product and functional knowledge within the technical team

·       Lead the SCM project team

Position Specification:

Qualifications, Experience & Specialist Skills:

Essential:

The SAP SCM Architect must possess:

·       Mainly SAP SD, MM, PM, and preferable PP, QM & IS-Retail Functional Skills with at least 2 full cycle implementations in SAP S/4HANA.

Management Skills:

The SAP SCM Architect must be able to:

·       Connect with offshore team and guide technical teams.

·       Manage a team of SCM consultants and deliver quality solutions.

Interpersonal/Language Skills:

The SAP SCM Architect must be able to:

·       Guide and mentor junior associates and able to cross skill others

·       Able to work in teams at onsite and offshore location

·       Must be able to interact with Business End users

·       Must be able to Read/Write/Speak Thai and English languages fluently.

• Hands-on experience with PHP and frameworks like Laravel, Codeigniter.
• Thorough understanding of React and its core principles.
• Good with JQUERY.
• Database design for scalable and secure system using NoSQL (MongoDB) or RDBMS (MySQL or
• PostgreSQL)
• POC development with other engineers
• Writing Unit testing for a robust system

Role – Senior Developer (Back End)

Location - Bangalore

Experience 5+ Years

Responsibilities

• Responsible for design & developing products involving Java, JEE, Springboot.
• Object-oriented analysis and design using common design patterns.
• Deep insight of Java and JEE internals such as memory management, transaction management, etc.
• Design and develop features and modules for mission-critical applications.
• Contribute in all phases of the development lifecycle.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
• Implementation of API.

Requirements

• 5+ years of experience in strong core java & J2EE skill
•  5+ years of experience in Spring Boot.
• 5+ years of experience in Spring and REST/SOAP services
• Strong knowledge in Java web application design and development
• Strong knowledge of Spring frameworks (Spring Boot, Spring integration, Spring Security, etc.), JPA, RESTful APIs
• Experience with design and development of highly available, distributed and scalable transactional enterprise systems
• Results oriented and focused on meeting deliverable timelines.
• A team player with excellent communication skills.

Key Responsibilities

• Prototype new app and feature ideas and explore new technologies that are at the forefront of mobile technology
• Integrating back-end API's with front-end.
• Maintain android apps, listen to community and fix issues that arise
• Design and implement new features, create UI, debugging
• Optimize applications for maximum speed and scalability.
• Collaborate with other team members

Key Requirements

• Strong expertise in Java
• Experience with releasing, maintaining mobile code
• Strong focus on high-quality mobile UI experiences
• Deep understanding of Android SDK
• Proficient understanding of code versioning

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

• Install and configure software and hardware
• Administer Microsoft 365 Enterprise Mobility and Security suite + Intune
• Set up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls
• Upgrade systems with new releases and models

• Functional & operational understanding of Microsoft Active Directory, Office 365 and Microsoft Intune or Microsoft Enterprise Mobility and Security
• Functional knowledge of Active Directory security groups
• Experience with configuring Microsoft 365 security policies
• Ability to troubleshoot issues related to Windows 10 operating systems
• Basic hardware troubleshooting skills

• Eager to learn and apply new technologies and tools to get the job done
• Strong analytical and organizational skills
• Good communications skills to be able to communicate with people to understand and comprehend underlying issues

• Microsoft Certifications: MCSA/MCSE/MS-101 Enterprise Mobility and Security
• Network configuration and management
• Fortinet firewall configuration