Lead IaC Engineer

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking 4 DevOps Support Engineer to join one of our clients' teams in India who can start until 20th of July. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Job requirements

Key Responsibilities:

• Monitor and troubleshoot AWS and/or Azure environments to ensure optimal performance and availability.
• Respond promptly to incidents and alerts, investigating and resolving issues efficiently.
• Perform basic scripting and automation tasks to streamline cloud operations (e.g., Bash, Python).
• Communicate clearly and fluently in English with customers and internal teams.
• Collaborate closely with the Team Lead, following Standard Operating Procedures (SOPs) and escalation workflows.
• Work in a rotating shift schedule, including weekends and nights, ensuring continuous support coverage.

Shift Details:

• Engineers rotate shifts, typically working 4–5 shifts per week.
• Each engineer works about 4 to 5 shifts per week, rotating through morning, evening, and night shifts—including weekends—to cover 24/7 support evenly among the team
• Rotation ensures no single engineer is always working nights or weekends; the load is shared fairly among the team.

Qualifications:

• 2–5 years of experience in DevOps or cloud support roles.
• Strong familiarity with AWS and/or Azure cloud environments.
• Experience with CI/CD tools such as GitHub Actions or Jenkins.
• Proficiency with monitoring tools like Datadog, CloudWatch, or similar.
• Basic scripting skills in Bash, Python, or comparable languages.
• Excellent communication skills in English.
• Comfortable and willing to work in a shift-based support role, including night and weekend shifts.
• Prior experience in a shift-based support environment is preferred.

What We Offer:

• Remote work opportunity — work from anywhere in India with a stable internet connection.
• Comprehensive training program including:
• Shadowing existing processes to gain hands-on experience.
• Learning internal tools, Standard Operating Procedures (SOPs), ticketing systems, and escalation paths to ensure smooth onboarding and ongoing success.

Key Responsibilities:

• Work with the development team to plan, execute and monitor deployments
• Capacity planning for product deployments
• Adopt best practices for deployment and monitoring systems
• Ensure the SLAs for performance, up time are met
• Constantly monitor systems, suggest changes to improve performance and decrease costs.
• Ensure the highest standards of security

Key Competencies (Functional):

• Proficiency in coding in atleast one scripting language - bash, Python, etc
• Has personally managed a fleet of servers (> 15)
• Understand different environments production, deployment and staging
• Worked in micro service / Service oriented architecture systems
• Has worked with automated deployment systems – Ansible / Chef / Puppet.
• Can write MySQL queries

• Good knowledge of at least one language (C#, Java, Python, Go, PHP, Node.js)
• Have enough experience on application and infrastructure architectures
• Design and plan cloud solution architecture
• Design for security, network, and compliances
• Analyze and optimize technical and business processes
• Ensure solution and operational reliability
• Manage and provision cloud infrastructure
• Manage IaaS, PaaS, and SaaS solutions
• Design strategies around cloud governance, migration, Cloud operations and DevOps
• Design highly scalable, available, and reliable cloud applications
• Build and test applications
• Deploy applications on cloud
• Integration with cloud services

Certification:

• Architect level certificate of any cloud (AWS, GCP, Azure)

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

What you need to have:

We are looking for a DevOps Engineer for managing the interchange of data between the server and the users. Your primary responsibility will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to request from the frontend. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of frontend technologies is necessary as well.

What we are looking for

• Must have strong knowledge of Kubernetes and Helm3
• Should have previous experience in Dockerizing the applications.
• Should be able to automate manual tasks using Shell or Python
• Should have good working knowledge on AWS and GCP clouds
• Should have previous experience working on Bitbucket, Github, or any other VCS.
• Must be able to write Jenkins Pipelines and have working knowledge on GitOps and ArgoCD.
• Have hands-on experience in Proactive monitoring using tools like NewRelic, Prometheus, Grafana, Fluentbit, etc.
• Should have a good understanding of ELK Stack.
• Exposure on Jira, confluence, and Sprints.

What you will do:

• Mentor junior Devops engineers and improve the team’s bar
• Primary owner of tech best practices, tech processes, DevOps initiatives, and timelines
• Oversight of all server environments, from Dev through Production.
• Responsible for the automation and configuration management
• Provides stable environments for quality delivery
• Assist with day-to-day issue management.
• Take lead in containerising microservices
• Develop deployment strategies that allow DevOps engineers to successfully deploy code in any environment.
• Enables the automation of CI/CD
• Implement dashboard to monitors various
• 1-3 years of experience in DevOps
• Experience in setting up front end best practices
• Working in high growth startups
• Ownership and Be Proactive.
• Mentorship & upskilling mindset.
• systems and applications
• 
  what you’ll get
  • Health Benefits
  • Innovation-driven culture
  • Smart and fun team to work with
  • Friends for life

• Ensure reliable operation of CI/CD pipelines
• Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
• Logging, metrics and alerting management.
• Creation of Bash/Python scripts for automation
• Performing root cause analysis for production errors.

• 2 years experience as Team Lead.
• Good Command on kubernetes.
• Proficient in Linux Commands line and troubleshooting.
• Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
• Hands-on experience with CI tooling preferably with Jenkins.
• Proficient in deployment using Ansible.
• Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloud formation etc.
• Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
• Scripting languages: Bash, Python, Groovy.
• Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.