Lead II - Business Analysis

Role Proficiency:

Analyse the business needs of a client in order to recommend and evaluate solutions to those needs independently. Perform Business Analysis tasks independently and be able to guide junior BAs

Outcomes:

1. Use analytical skills and judgment to identify prioritize structure and solve complex problems
2. Work closely with customer to understand and define enterprise goals and objectives
3. Immensely contribute to the sprint planning and estimation by highlighting dependencies constraints impact from a business standpoint
4. Be the face of the team to the customer and act as a SME for all of the business and strategic needs
5. Understand and use BA knowledge areas appropriately as required by the business problem
6. Analyse business needs and solutions Devise strategies and Facilitate stakeholder collaboration effectively and efficiently
7. Validate and verify information to identify solution options that meet business needs
8. Align the designed and delivered solutions with stakeholder needs
9. Establish and implement effective requirement creation and management practices
10.  Champion requirements Elicitation using proven techniques like interviews document analysis requirements workshops storyboards surveys site visits business process descriptions use cases scenarios event lists competitive product analysis task and workflow analysis and/or viewpoints
11.  Define the solution approach identify business improvement opportunities allocate requirements across solution components and develop design options that achieve the desired future state
12.  Define software quality attributes external interfaces constraints and other non-functional requirements
13.  Monitor the market for technologies/processes to manage business analysis Information
14.  Develop training materials and “tips” that stakeholders can leverage to improve their efficiency in using business analysis tools.
15.  Work with large or multiple teams that span functions issues locations and time zones to coordinate roles responsibilities and interdependencies of all team members
16.  Develop a network of Subject Matter Experts (SMEs) inside and outside of the organization
17.  Develop an innovative approach for using new tools templates and processes
18.  Develop engagement strategies to support organizational transformation
19.  Be able to assist in driving transformational program(s) for the organization/customer’s enterprise

Skill Examples:

1. Analytical organizational and problem-solving skills - Proficiently use Analytical thinking and problem-solving skills to analyse problems and opportunities effectively identify which changes may deliver the most value and work with stakeholders to understand the impact of those changes. Rapidly assimilate various types of information. Quickly choose effective and adaptable methods to learn and analyse the media audience’s problem types and environments. Apply right competencies like Creative Thinking Decision Making Learning Problem Solving Systems Thinking Conceptual Thinking and Visual Thinking
2. Behavioural Characteristics – Exhibit behavioural characteristics to gain the trust and respect of stakeholders. Continuously and consistently exhibit practice and preach competencies like Ethics Personal Accountability Trustworthiness Organization and Time Management and Adaptability.
3. Business Knowledge – Have a very good knowledge to perform effectively within the Business Industry and Organization solution or methodology that the business analyst operates in. Demonstrate a good ability to recognize potential limitations and opportunities. Understand the risks involved in the area of work and make suitable decisions to manage risks. Demonstrate very good understanding of Current trends market forces market drivers Key processes Services Products definitions customer segments suppliers practices and regulations
4. Communication Skills – adaption of communication styles and techniques to the knowledge level and communication styles of recipients. Well versed ability to speak the language of the stakeholders Proficiency in the use of variety of communication methods – verbal non-verbal physical and written along with exceptional listening skills. Assist conversations to reach productive conclusions
5. Interaction skills - ability to relate cooperate and communicate with different kinds of people including executives sponsors colleagues team members developers vendors learning and development professionals end users customers and subject matter experts(SMEs). Facilitate stakeholder communication provide leadership encourage comprehension of solution value and promote stakeholder support of the proposed changes. Exceptional negotiation and conflict resolution
6. Tools and Technology – Good working knowledge of various software application and tools to support communication and collaboration. Create and maintain requirements artifacts model concepts track issues and increase overall productivity. Excellent knowledge of prototyping and simulation tools as well as specialized tools for modelling and diagramming. Requirements management technologies required to support requirements workflow approval baselining traceability change control and management. Well versed in the use of required tools and technology including presentation software for communication and collaboration among the team and stakeholders.
7. Business Analysis techniques – Advanced knowledge of various BA techniques and the expertise to pick and use the right technique for carrying out the BA tasks as appropriate to the area of work. Listing down all of the techniques commonly used by Business Analysts to execute their tasks. Brainstorming. Business Cases. Document Analysis. Business Rules Analysis. Prototyping. Data Mining. Estimation. Financial Analysis. Functional decomposition. Interviews. Item Tracking. Lessons Learned. Process Analysis and Modelling. Reviews. Root Cause Analysis. Risk Analysis and Management. Survey/Questionnaire. Workshops. Mind mapping. Scope Modelling. Stakeholder maps. Metrics and Key Performance Indicators (KPIs). Benchmarking & Market Analysis. Interface Analysis. Data flow diagrams. Use cases. User Stories. Backlog Management. Estimation. Prioritization. Acceptance and Evaluation criteria. Business Model Canvas. Concept Modelling. SWOT Analysis. Organizational Modelling. Vendor Assessment

Knowledge Examples:

Strategist expertise level in various BA knowledge areas (recommended by IIBA or any other professional organization for Business Analysis)

1. Business Analysis Approach� Develop and proactively drive adoption of tools templates and processes for planning a business analysis approach.� Create new and innovative formal and informal processes tools or� techniques that others can leverage during discovery to isolate critical Information� Create innovative ways of performing this task using common techniques.
2. Stakeholder Engagement� Develop engagement strategies to support organizational transformation.� Develop stakeholder engagement strategies to address stakeholders that resist change.� Engage others in a discussion where they share information with the Lead BA that they are not willing to share with other individuals.� Capture best practices in planning stakeholder engagement and broadcast them to the business analysis community.� Create innovative ways of performing this task using common techniques.
3. Develop and proactively drive adoption of tools templates and processes to help others produce effective decision making and approval processes.
4. Create new methods for locating data and how to analyze its accuracy and importance.
5. Business Analysis Information Management� Develop a new organizational structure for managing business analysis information.� Monitor the market for technologies/processes to manage business analysis Information� Develop training materials and “tips” that stakeholders can leverage to improve their efficiency in using business analysis tools.
6. Business Analysis Performance Improvement � Develop new processes to identify and overcome business performance issues.� Develop non-traditional ideas for identifying business analysis performance improvement opportunities.� Create new tools and strategies for identifying innovative solutions� Continually monitor processes seeking opportunities for improvement� Recognized by leadership as an authority in analyzing performance and developing improvement plans
7. Requirements Elicitation� Create elicitation support material templates for others to use.� Develop approaches and tactics for developing greater organizational understanding� Foster a collaborative approach to encourage feedback opinions and acceptance towards the use of elicitation tools and templates for personal planning and organization.� Have been sought for advice support and training by others on ways to effectively prepare for elicitation.� Quickly understand team capabilities and skill/knowledge gaps� Engage others in a discussion where they share information that they are not willing to share with others individuals.� Consistently find “common ground” between differing viewpoints.� Define strategies and plans for influencing multiple decision makers� Develop and proactively drive adoption of tools to help others adjust their communication style� provide examples for how to handle certain circumstances with the right messaging (i.e if they say this do this or are difficult stakeholders)� Develop an approach for the current initiative to assess newly elicited results with source information and against other elicitation results.� Create new methods for locating data and how to analyze its accuracy importance and validity.� Debate issues to bring the most critical points to the forefront for decision making.� Anticipate objections and proactively overcome them with data before the objection arises.� Routinely perform scenario planning and exercise due diligence when validating information
8. Communication and collaboration - provide relevant information to stakeholders in a timely manner. Effectively work with stakeholders to ensure delivery of required outcomes.� Develop a repeatable approach for others to use for communicating business analysis information.� Recognized as an authority on how to customize messaging to various levels of an organization.� Foster collaborative approach to collect feedback opinions and acceptance towards the adoption of new approaches to communicate business analysis information and to collect feedback and opinions� Have been recognized by leadership as an authority in enhancing collaborative relationships with stakeholders at all levels of the organization.� Consistently maintain enriched relationships with stakeholders
9. Requirements Life Cycle Management� Develop and drive adoption of tools templates and/or processes for aligning requirements and design.� Create innovative ways to use the common techniques to perform this task such as Functional Decomposition� Have been recognized as a visionary in aligning requirements and designs resulting in requests from leadership to lead related complex change initiatives and� mastery of several business analysis tools resulting in frequent engagement by peers for support in using them.� Develop and drive adoption of an archival system that stores historical requirements and how they were implemented� Plan and devise innovative ways to maintain requirements and designs for reuse by ensuring accuracy and consistency� Demonstrate subject matter expertise in prioritization so that leaders grant the authority to resolve issues independently.� Foster a collaborative approach to obtain feedback opinions and agreement on the adoption of new prioritization methods.� Capture best practices in prioritization and broadcast them to the business analysis community.� Always incorporate relevant product service business and industry acumen in prioritization.� Create new ways to assess the possibilities of a situation resulting from changes to requirements and designs.� Apply foresight when connecting concepts to enterprise components� been recognized by leadership as an authority in evaluating the impact of proposed changes to requirements and designsDeal with unforeseen issues in order to obtain an approval of requirements effectively by:�      assembling and/or developing resources processes and tools�      developing a go-to network of empowered people and resources who are�      quick to respond�      demonstrating subject matter expertise in obtaining agreement and approval of requirements and designs
10.  Strategy Analysis�      Analyse current state to understand the reasons for change the impact of the change�      Apply foresight when connecting concepts to enterprise components.�      Apply foresight to predict external drivers for change and draw from experience to recommend how to address them.
11. Future State definition�      Consistently influence business policies and practices.�      Develop approaches and tactics for developing greater organizational understanding.�      Create new ways to identify all potential alternatives to address business needs.�      Have been recognized by leadership as an authority in determining the conditions to meet the business need
12.  Risk Assessment�      Apply foresight to identify and overcome potential roadblocks that might lead to a negative consequence�      predict what competitors will do and how to counteract it.�      recognized by leadership as an authority in preventing undesirable consequences while transitioning to the final future state
13.  Change Strategy�      Create and drive adoption of tools templates and processes for developing transition states.�      Develop metrics and a rating system for evaluating solutions�      Develop and proactively drive adoption of new tools or templates for evaluating alternatives.�      Develop an innovative approach for using new tools templates and processes that explain the rationale for adoption�      Capture change strategy best practices and broadcast them
14.  Analysis and Design - analyze synthesize and refine elicitation results into requirements and designs.�      Continually monitor the industry in search of best practices that lead to more effective design options.�      Apply foresight when connecting concepts to enterprise components�      recognized by leadership as an authority in developing design options that achieved the desired future state�      Develop approaches and tactics for developing greater organizational understanding with regards to analysing potential value to recommend right solution�      Capture best practices in analyzing potential value and solution recommendation and broadcast them
15.  Solution Evaluation - define performance measures and assess the data collected to evaluate solution effectiveness�      Develop new and innovative evaluation method(s) including metrics measurement tools�      Capture best practices in measuring solution performance and broadcast them to the business analysis community�      Analyze business related metrics found on documents such as financial statements and make appropriate recommendations.�      Develop non-traditional ideas for analyzing performance measures�      Apply foresight when connecting concepts to enterprise components.�      Create and drive adoption of tools templates and processes that help identify the internal factors that restrict full realization of the solution’s value.�      Develop new and innovative methodologies for problem solving and critical thinking�      Capture best practices on assessing solution limitations and broadcast�      determine how factors external to the solution are restricting full realization of value�      Monitor the industry in search of approaches or insights to determine and overcome the external factors that restrict the solution’s full realization of value.�      Create and drive adoption of tools templates and processes that help identify the external factors that restrict full realization of the solution’s value.�      Consistently identify the root cause of systemic issues�      recognized by leadership as an authority in recommending actions that maximize value�      frequently asked for input and asked for recommendations are typically implemented by leadership
16.  Expertise in developing process flow diagrams use case current/future state diagrams functional and technical requirements in the form of user stories/as indicated by the customer
17.  Good understanding of Software development life cycle & Methodologies
18.  Develop an innovative approach for using new tools templates and processes that: explain the rationale for adoption
19.  Develop a network of Subject Matter Experts (SMEs) inside and outside of the organization using methods such as:•   contributing knowledge/skill into the network and•   drawing knowledge/skill from the network appropriately.
20.  Create innovative ways of performing various BA tasks using common techniques.

Additional Comments:

Lead Business and Quality Analysts JD: • Expertise in requirement elicitation techniques • Understands and analyzes the business and systems requirements • Experience in leading a team • Proficient in prioritizing the works for team members after discussing with business stakeholders • Proficient in tracking the deliverables on time • Assists in creating and refining the Product backlogs • Coordinates directly with the Development Team and business users to ensure technical compatibility and user satisfaction • Ability to conduct agile ceremonies including cross-team discussions. • Proficiency in creating project artifacts like BRD, FRD, SRS etc. • Creation of User stories and Acceptance criteria out of the project artifacts • Team coordination skills to conduct feasibility analysis of business requirements • Proficiency in designing UI prototypes (Mockup designs). • Ability to collaborate with the design team to develop customer-centric designs • Designs the test plan and test cases and estimates the testing effort • Bug creation and tracking • Ability to conduct business demo presentations. • Identifies the test approach to be used • Test data and Test environment management • Executes the test cases and reports the test results to the team • End to End testing, Regression testing, Sanity Testing • Proficient in any test management tool/Defect Tracking tool • Ability to track the requirements coverage while testing the system. • Performs all other related duties that may be assigned from time-to-time Requirements: • Overall experience: 10+ years • At least 6 years experience as Business Analyst • At least 3 years of experience in Quality Assurance(Manual Software Testing) • Experienced working in and utilizing various business analysis techniques with Agile. • Experience working as part of a multi-function project team, including interacting with multiple stakeholders • Strong analytical and problem-solving skills • Meticulous attention to details. • Excellent communication skills • Knowledgeable with any test management and defect management applications Other Requirements: • Candidate must possess at least a Bachelor's/College Degree, preferable in Computer Science / Information Technology / Engineering • Background in Retail business is a plus • Amenable to working mid shift schedule • Expertise in Mockup UI creation • Expertise in Impact Analysis • Expertise in JIRA & Confluence

Skills: Jira, Confluence, Business Analysis