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Application production support
MNC
Application production support
VY SYSTEMS PRIVATE LIMITED's logo

Application production support

at MNC

6 - 12 yrs
₹2L - ₹14L / yr
Bengaluru (Bangalore), Hyderabad
Skills
Production support
skill icongrafana
AppDynamics
Splunk
Linux/Unix
SQL
Oracle

Role Summary:

We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities

  • Provide L2/L3 production support for business-critical applications.
  • Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
  • Analyze and resolve production incidents within defined SLAs.
  • Perform incident, problem, change, and service request management.
  • Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
  • Perform SQL queries and database-level troubleshooting to identify application issues.
  • Analyze application logs, alerts, and performance metrics to identify root causes.
  • Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
  • Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
  • Support application deployments, releases, and production changes.
  • Ensure effective communication with business users and stakeholders during critical incidents.
  • Identify recurring issues and drive problem management and service improvement initiatives.
  • Maintain support documentation, knowledge articles, and operational procedures.
  • Participate in on-call/shift support as required.

Mandatory Skills

  • 6+ years of experience in Application Production Support.
  • Strong experience in Incident & Change Management.
  • Hands-on experience with Linux/Unix.
  • Good knowledge of SQL and Oracle database support.
  • Experience with monitoring and observability tools:
  • Splunk
  • Grafana
  • AppDynamics
  • Strong troubleshooting and problem-solving skills.
  • Good understanding of application monitoring, logs, alerts, and performance analysis.
  • Strong stakeholder management and communication skills


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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