
Role Summary:
We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications.
- Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
- Analyze and resolve production incidents within defined SLAs.
- Perform incident, problem, change, and service request management.
- Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
- Perform SQL queries and database-level troubleshooting to identify application issues.
- Analyze application logs, alerts, and performance metrics to identify root causes.
- Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
- Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Support application deployments, releases, and production changes.
- Ensure effective communication with business users and stakeholders during critical incidents.
- Identify recurring issues and drive problem management and service improvement initiatives.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in on-call/shift support as required.
Mandatory Skills
- 6+ years of experience in Application Production Support.
- Strong experience in Incident & Change Management.
- Hands-on experience with Linux/Unix.
- Good knowledge of SQL and Oracle database support.
- Experience with monitoring and observability tools:
- Splunk
- Grafana
- AppDynamics
- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills

Similar jobs

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.
T&C Apply
Job Description:
- Strong proficiency with JavaScript / Core Java and other related technologies.
- Expertise in developing models and scalable Microservices components.
Good to have:
- Knowledge of Databases such as MySQL, DB2, Oracle and etc. (at least one)
- Basic understanding of front-end technologies, such as HTML5, and CSS3
Roles & Responsibilities:
- Developing and maintaining scalable APIs using Node.js
- Writing reusable, testable, and efficient code
- Integrating user-facing elements developed by front-end developers with server-side logic
- Designing and implementing low-latency, high-availability, and performant applications
- Implementing security and data protection measures
- Integrating data storage solutions (MongoDB, MySQL, etc.)
- Staying abreast of developments in web applications and programming languages
Hi,
We are hiring for the position of Java Tech Lead. Please find below the details for the same.
A passionate developer who has a strong working knowledge of OOPS and functional programming
principles. Standard Definitions and abbreviations don't entice us that much.
Key skills:
• Strong Java and J2EE background with 5-7 years of experience.
• Strong working experience in Multi-Threading, Exception Management and the Use of Collections.
• Sound knowledge of working with application aspects i.e., Caching, Asynchronous APIs, Logging etc.
• Experience with web application frameworks like Spring Boot or Dropwizard.
• Unit Testing is an everyday affair and hence demands very good unit testing skills using tools like Junit & TestNG.
• Understanding of relational databases, RESTful services, and build tools like Maven & Gradle
• Knows what and when to mock and has used frameworks like Mockito/Power Mock.
• Understanding of message queues such as ActiveMQ, Kafka, and RabbitMQ.
• Version Control is treated as important as programming skills. Fluent with version control tools like Git and Bitbucket.
• Exposure to Agile/Scrum, TDD not in theory but in practice.
• Experience with Continuous Integration, Continuous Deployment, Static Code Analysis, Jenkins and SonarQube.
• Willingness to take ownership of the technical solution and ensure technical expectations of deliverables are met.
• Strong communication skills along with the ability to articulate technical designs and concepts.
• Exposure to cloud and containerization would be a plus.
• Hands-on experience in application development in an enterprise setup.
• Have a good understanding of Distributed Application Architecture.
Virtualization Engineers
Company Profile: Nucleus Software has been providing Products and Services to various Global and Regional Financial institutions, from past 36 years. As a pioneer IT Service provider, Nucleus carry deep banking domain expertise and experience on latest technological trends. Nucleus’s developed platforms powers the operations of more than 150 institutions in 50 countries, supporting multiple business veritcals, accessible through Mobile and internet channels
Job Description
======================================
Core Virtuazliation Skills
======================================
•VMware ESX Management and Troubleshooting
•Intermediate knowledge of Switching and vlan, NIC Teaming
•Experience in VMware Guests, Templates, P2V, Capacity Planner, VMotion, DRS, etc
•Troubleshooting Hardware and Operating system related issues
•Patch administration and deployment
•VMware ESX /VSphere)support Experience
•VCP certification in atleast one product
•Experience in high level diagnostics & troubleshooting of VMware ESX
•HA engineering for architecture on VMware, DRS cluster environment
•OS / Patch Release management and maintain configuration of Central ESX OS image.
•Experience in performance tuning of VMware servers and Virtual sessions and management of servers resources between virtual machines
•Experience in backup and recovery of Virtual machines and virtual servers
•Experience in P2V, VMotion and VMware virtual center
•Advanced knowledge Server Hardware management (HPE, Lenovo, Fujisu– RAID, Memory and firmware management etc)
•Advance Knowledge In Nutanix Virtualization (Prism Central, Prism Element and AHV management)
•Experience in VMware SRM, vROPS, VRLI
======================================
Additional Skills Required
======================================
•Experience in DataCenter Operation.
•Experience in Linux server management (RedHat, CentOS).
•Experience in Antivirus security products (TrendMicro and Symantec).
•Experience in server Capacity planning and troubleshooting.
•Good Knowledge in ITIL Process management.
•Good Understanding of storage technologies and SAN Switches (SAN, NAS and DAS).
•Good Understanding of Network (Routing, Switching and firewall).
•Basic Skills in Installation configuration of Red Hat Linux and experience managing server using command lines.
Salary Range Max :18.5 LPA.
Location: Bangalore
Experience: 6 yrs plus
About RARA NOW
Not just a delivery company
RARA NOW is revolutionizing instant delivery for e-commerce in Indonesia through data-driven logistics.
RARA NOW is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RARA makes it possible for anyone, anywhere to get same-day delivery in Indonesia. While others are focusing on - one-to-one- deliveries, the company has developed proprietary, real-time batching tech to do - many-to-many- deliveries within a few hours. RARA is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan, and many more.
We are a distributed team with the company headquartered in Singapore, core operations in Indonesia, and a technology team based out of India.
Future of eCommerce Logistics:
Data-driven logistics company that is bringing in same-day delivery revolution in Indonesia
Revolutionising delivery as an experience
Empowering D2C Sellers with logistics as the core technology
About the Role:
3+ years of experience in frontend technologies and progressive web applications development
Expert in using of design patterns, data structures and algorithms
Should have sound understanding of design architecture and principles, coding frameworks like react.js, angular.js, vue.js, node.js, next, js, express.js etc.
Experience with popular JS libraries like Ember, Babel, Typescript, Webpack, Socket etc.
Solid understanding of object-oriented design and programming concepts, core JavaScript concepts like scope/closures, the event loop and asynchronous callbacks, promises
Strong proficiency in JavaScript, AJAX, HTML5 CSS3 JSON, including DOM manipulation and the JavaScript object model
Translating designs and wireframes into high-quality code
Knowledge of Redux, React.js and its core principles
Good experience on Web Service Integration ( REST, JSON, XML), Cloud technologies - AWS, FCM
Proficient with debugging and testing tools to troubleshoot and optimize the UI
Exposure to scm tools like git, CI/CD of android systems, code coverage tools like SonarQube, etc.
Good to know hybrid platforms like Cordova, Ionic, React Native, Flutter, etc
Bachelor degree in Computer Science or related discipline preferred
- Identify, prioritize, and reach out to new clients, and business opportunities et al
- Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of projects.
- Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
- Responsible for handling business research, market surveys and feasibility studies for clients
- Responsible for supervising implementation, advocating for the customer’s needs, and communicating with clients
- Develops, executes and evaluates new plans for expanding increase sales
- Documents all customer contact and information
- Represent in strategic meetings
- Help increase sales and growth
Media Planners are responsible for analyzing data, thinking creatively and dreaming up innovative strategies to make sure marketing campaigns reach the right target audience in the most effective way possible. Armed with this critical analysis, media planning managers devise,
propose, or recommend strategies for using certain media effectively to attract and retain customers, increase brand recognition, and maintain customer satisfaction and loyalty.
Some of the thing's we'd like you to do:
- Audience research in syndicated and 1st party data sources
- Creative spec management
- Creation of tactical plan presentation and supporting media plan templates
- Creation of campaign analysis plan templates
- Oversee the successful launch of campaigns using the Launch Tracker
- Maintain accuracy and timely updates of deliverable tracking documents for team
- QA of media plan set up conducted by various Activation team members
- Collate commentary on media performance and conduct first review on quality
- Adherence to team quality standard for reporting template and delivery
- Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
- Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritize experiments contributed by other team members
- Use understanding of campaign performance to contribute content to campaign wrap-up presentations
- Act as lead for smaller, more easily managed campaigns as progress in band and client demands/allows
- Manage accurate forecasts, media plans, and all key media planning
documentation.
A bit about yourself:
- At least 7-10 years experience in digital media, advertising, marketing
- Working knowledge and effective vocabulary across search, social, display, video, and/or programmatic media buying
- Experience with Media Research Tools (ComScore, GWI, TGI, YouGov)
- Experience in running Display, Video and Direct Response performance-driven digital media campaigns
- Ability to provide and meet forecasts of expected return of media investment
- Strong organizational skills with a keen ability to prioritize and multitask.
- Proven problem-solving skills and ability to think outside of the box
- Ability to work independently and collaborate in a team environment
- Detail oriented and responsive, deadline-driven with strong reasoning skills
- Lead by example while motivating and coaching juniors on the team
- Manage Performance Development Cycle and Review process for juniors.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Handling customer tickets & providing support via email
- Handling Facebook comments and chat process
- Responsible for receiving, investigating and responding to all customer inquiries regarding the products and services.
- Will troubleshooting problems and coordinating with various internal departments to resolve problems.
- Interacting with customers by phone, e-mail or online chat concerning various care issues.
- Providing hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
- Soliciting cross-selling and up-selling opportunities within the customer care experience.
- Candidate should be ready to work during night shift (US working time)
- Experience Required - 2 years , BPO, Customer Support, Call Centre
- Excellent fluency in spoken English
- Capable of speaking in American accent (preferred)
- Strong command over written English
- Graduate
- English Hons. (Preferred)
Mandatory Skill Requirements:
- Strong Fundamentals on Manual Testing.
- Some experience on API Automation Testing .
- Basic understanding of any of the coding languages.(During the interview one coding question will be asked)
- Basic understanding of SQL.(During the interview one SQL question will be asked)
- Preferred Experience ( 2-6 yrs)









