Kong Admin Support Engineer

Job Description

The engineer will provide direct support to service development teams using the platform and maintain/develop platform components across CI pipelines, tool integrations, deployment architecture, monitoring, documentation, and self-service initiatives.

Responsibilities

• Support onboarding and technical discussions with development teams.
• Provide technical guidance and documentation.
• Support development engineers on CI/CD pipelines, deployments, logging and monitoring.
• Improve platform code, processes and documentation.
• Provide production infrastructure/operations support, including on-call support.
• Research product requirements and new technology rollouts.

Core Mandatory Skills

Kubernetes / Amazon EKS, Terraform, Terragrunt, AWS Cloud, Docker, CI/CD Pipelines, GitOps, Python / Go / Java, Cloud Operations / DevOps, Logging / Monitoring / Tracing, Incident Management

Job Summary

We are looking for an experienced SRE / DevOps Engineer with strong expertise in production support, site reliability engineering, cloud infrastructure, automation, and monitoring. The candidate should have experience maintaining highly available systems, troubleshooting production issues, and improving infrastructure reliability and performance.

Mandatory Skills

• Site Reliability Engineering (SRE)
• DevOps Engineering
• Production Support
• Linux Administration
• Cloud Infrastructure (AWS / Azure / GCP)
• Kubernetes and Docker
• CI/CD pipelines
• Monitoring and Observability
• Scripting using Python / Shell
• Incident Management and Root Cause Analysis

Key Responsibilities

• Monitor and maintain the availability, reliability, and performance of applications and infrastructure.
• Handle production incidents, troubleshoot issues, and perform root cause analysis.
• Manage and automate infrastructure deployment and operational tasks.
• Work with CI/CD pipelines and container orchestration platforms.
• Implement monitoring, alerting, and observability solutions.
• Collaborate with development and operations teams to improve system reliability.
• Support cloud infrastructure, Linux environments, and production deployments.
• Identify recurring issues and implement preventive measures to reduce downtime.

Very strong infra engineer to administer Linux based VMs (and few Windows VMs as well).

Must have strong knowledge and hands-on on docker, Kubernetes

Must be good at monitoring (AppDynamics, Prometheus, Grafana) and logging (Splunk)

Develop automation scripts using Shell and Python. Must have good knowledge in Ansible.

Should be good at optimize/finetune server configurations.

 Should be good in troubleshoot issues and fix them.

Job Title : Senior Software Engineer (SRE Products – Full Stack)

Experience : 7+ Years

Domain : Site Reliability Engineering (SRE) Products

Role Overview :

We are looking for an experienced Senior Software Engineer to develop and scale SRE platforms, automation tools, observability solutions, and cloud-native engineering products.

The ideal candidate should have strong backend development expertise in Python, Node.js, JavaScript/TypeScript, and AWS, along with working knowledge of frontend technologies such as React or Angular. The primary focus will be on backend engineering, API development, and platform solutions.

Mandatory Skills :

Python, Node.js, JavaScript / TypeScript, REST APIs, Microservices, AWS, React / Angular, Kubernetes / EKS, CI/CD, Terraform / IaC, and SRE fundamentals (SLI / SLO, Observability, Incident Management & Automation).

Key Responsibilities :

• Design and develop SRE platforms, automation tools, observability solutions, and self-service engineering products.
• Build scalable REST APIs, microservices, and backend applications using Python and Node.js / TypeScript.
• Develop cloud-native applications using AWS services.
• Build frontend interfaces using React, Angular, or TypeScript frameworks.
• Implement reliability, monitoring, automation, and operational excellence practices.
• Work closely with cloud, platform, and application teams to improve system reliability.

Required Skills :

• 7+ years of software engineering experience with full-stack development exposure.
• Strong expertise in Python development.
• Hands-on experience with Node.js, JavaScript / TypeScript, REST APIs, and microservices.
• Strong understanding of distributed systems and backend architecture.
• Hands-on AWS experience: Lambda, ECS / EKS, API Gateway, DynamoDB, SQS / SNS, RDS, and CloudWatch.
• Frontend experience with React, Angular, or similar frameworks.
• Experience with Kubernetes, OpenShift, or EKS.
• Knowledge of CI/CD pipelines and Infrastructure as Code (Terraform, CloudFormation, or CDK).
• Understanding of SRE concepts: SLI / SLO, observability, incident management, and automation.

Good to Have :

• Experience with Dynatrace, OpenTelemetry, Prometheus, Grafana, or Splunk.
• Experience building Internal Developer Platforms (IDP), self-service portals, or engineering productivity tools.
• Exposure to AIOps, AI Agents, MCP, RAG, or GenAI-based engineering solutions.

Key Focus : Strong Python + Backend Engineering + Node.js / TypeScript + AWS + SRE / Platform Engineering.

Build production-grade cloud infrastructure that powers enterprise applications with cutting-edge DevOps practices.

What you'll do:

• Design CI/CD pipelines (GitHub Actions, Jenkins, GitLab CI)
• Containerize apps with Docker, deploy on Kubernetes clusters
• Manage infrastructure as code (Terraform, CloudFormation)
• Set up monitoring (Prometheus, Grafana, ELK Stack)
• Cloud migrations (AWS EC2, EKS, RDS → GCP equivalent)
• Optimize costs and performance for live production systems

What we need:

• Basic Python/Bash scripting
• Docker basics, Git workflows
• Cloud exposure (AWS/GCP/Azure free tier projects)
• Problem-solving mindset, eagerness to learn

Real impact:

• Deploy apps used by 1000+ daily users
• Work with senior DevOps engineers on client deliverables
• Build portfolio for FAANG-level interviews

Site Reliability Engineer (SRE) / Production Support Engineer

Experience: 5–10 Years

Location: Hyderabad

Work Mode: Face-to-Face Drive

Shift: Rotational Shifts

Job Description

Looking for an experienced SRE / Production Support Engineer with strong experience in application and production support, incident management, monitoring, troubleshooting, and cloud operations.

Key Skills

Production Support, Incident Management, Splunk, APM, SLI/SLO, Cloud, Kubernetes, Docker, Terraform, Linux/Windows Administration, Shell Scripting and Python.

Good understanding of production deployments, batch monitoring, network/load balancing, and troubleshooting is required.

Candidates from SRE, Production Support, Application Support, Cloud Operations, or DevOps backgrounds are preferred.

Senior Software Engineer – SRE Products (Full Stack)

Work Mode: Remote

Experience: 7+ Years

Employment Type: Full-Time

Job Overview

We are looking for a skilled Senior Software Engineer to join our SRE Product Team. The ideal candidate should have strong expertise in Python, backend development, Node.js/TypeScript and AWS cloud technologies.

The role involves developing scalable applications, automation platforms, observability solutions and reliability engineering tools.

Key Responsibilities

• Design and develop scalable backend applications, REST APIs and microservices.
• Build automation platforms and self-service engineering tools.
• Develop cloud-native applications using AWS services.
• Build frontend interfaces using React or Angular.
• Implement monitoring, observability and application reliability solutions.
• Work with platform and cloud engineering teams to improve system performance.

Required Skills

• 7+ years of software engineering experience.
• Strong hands-on experience in Python.
• Good experience with Node.js, JavaScript and TypeScript.
• Expertise in REST APIs, Microservices and Backend Development.
• Hands-on experience with AWS (Lambda, ECS/EKS, API Gateway, DynamoDB, RDS, CloudWatch).
• Experience with React or Angular.
• Knowledge of Docker, Kubernetes and OpenShift.
• Experience with CI/CD pipelines and Terraform.
• Understanding of SRE principles, monitoring and observability.

Good to Have

• Dynatrace, Prometheus, Grafana, Splunk or OpenTelemetry.
• Experience building internal developer platforms.
• Exposure to AIOps, AI Agents or MCP.

IT professional with approximately 4 year experience. Expert in production support, application support, aws, application support devops engineer, linux, docker, github, jenkins, maven, tomcat server, kubernetes.

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka

Job Description :

DevOps Engineer (Linux, Kubernetes & CI/CD)

Experience:

3–5 Years

Job Summary:

We are seeking a skilled and proactive DevOps Engineer with 3–5 years of hands-on experience in Linux administration, Kubernetes, containerization, and CI/CD automation.

The ideal candidate should have experience managing production environments, automating application deployments, troubleshooting infrastructure issues, and collaborating with development and operations teams.

Key Skills & Responsibilities:

• Linux Administration: Hands-on experience with RHEL, Ubuntu, Linux administration.
• Kubernetes: Experience deploying, managing, monitoring, and troubleshooting containerized workloads.
• CI/CD: Hands-on experience building and maintaining pipelines using GitLab CI/CD, Jenkins, or similar tools.
• GitOps & Deployment: Working knowledge of Argo CD, Helm, Docker, and Git.
• Automation: Experience with Bash/Shell scripting; knowledge of Ansible, Terraform, or Python is an advantage.
• Monitoring & Troubleshooting: Ability to diagnose production issues, analyze logs, and support incident resolution.
• DevOps Practices: Understanding of infrastructure automation, deployment strategies, security, and release management.
• Communication: Strong problem-solving, customer-facing communication, and stakeholder coordination skills.

Preferred Qualifications

• Exposure to cloud AWS, Azure, or GCP.
• Experience with Prometheus, Grafana, or ELK/EFK.
• Kubernetes, Red Hat Enterprise Linux, or DevOps certifications are an advantage.

Ideal Candidate:

A self-motivated DevOps Engineer with strong Linux fundamentals, practical Kubernetes experience, and CI/CD automation skills, capable of independently supporting production environments.