International Voice Process - Mumbai (Work From Office)

Senior Software Engineer

AiSensy  

Gurugram, Haryana, India (On-site)

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp.

• Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
• 400 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year
• Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
• High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
• Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

Key Responsibilities:

• Build Scalable Architecture to handle millions of messages per day.
• Lead a team of engineers and guide them on a day to day basis.
• Collaborate with product managers, designers, and other engineers to define and implement new features and enhancements.
• Write clean, maintainable, and efficient code following best practices and coding standards.
• Conduct code reviews to ensure code quality and adherence to standards.
• Identify and resolve performance bottlenecks, bugs, and other issues.
• Mentor and provide guidance to junior engineers, fostering a culture of continuous learning and improvement.
• Participate in architectural discussions and contribute to the technical direction of the team.
• Stay up-to-date with the latest industry trends and technologies, and incorporate them into our development processes.
• Ensure the security, reliability, and performance of our applications.
• Collaborate with DevOps to streamline the deployment and monitoring processes.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field. Master’s degree preferred.
• Over all 5+ years of experience with proven experience 3+ years as a Software Engineer, with a strong track record of delivering high-quality software products.
• Expertise in the MERN stack (MongoDB, Express.js, React, Node.js).
• Strong understanding of JavaScript and modern JavaScript frameworks.
• Experience with front-end technologies like HTML5, CSS3, and responsive design.
• Strong understanding of software development methodologies, including Agile and Scrum.
• Experience with RESTful API design and development.
• Experience with database design and management, particularly MongoDB.
• Familiarity with cloud platforms such as AWS.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Experience with version control systems such as Git.
• Knowledge of containerization and orchestration tools like Docker and Kubernetes

About Integra Magna

Integra Magna is a design and tech-first creative studio where designers, developers, and strategists collaborate to build meaningful brands and digital experiences. With 10+ years of industry experience and work across 100+ global brands, our core services focus on Branding, UI/UX Design, and Website Development. We are recognised with a 4.9 rating on Clutch and an Awwwards honour, reflecting a strong culture of quality, ownership, and craft.

What This Role is Really About:

You will be the one who starts conversations, builds connections, and spots new business opportunities for Integra Magna.

What You’ll Do:

• Find and connect: Research and reach out to potential clients using LinkedIn, emails, events, and professional networks.
• Lead global growth: Take charge of outbound sales across global markets, managing everything from finding the lead to the first meaningful conversation.
• Quality outreach: Plan and execute structured outreach campaigns. We believe in thoughtful messages, not templated spam.
• Manage the pipeline: Build and organize a scalable list of leads using modern CRM tools.
• Personalize your approach: Tailor your messages based on the client’s industry, business stage, and brand needs.
• Collaborate on pitches: Work with our strategy and design teams to create sharp proposals and pitch decks.
• Track results: Monitor how your outreach performs (response rates, conversions) and keep improving the process.
• Hit targets: Take full ownership of your lead generation goals and work consistently to achieve them.
• Spot opportunities: Keep an eye on industry trends and competitor activity to find new openings for business.
• Global coordination: Manage communication across different time zones when working with international markets.

Who Should Apply:

• Experience: 2–4 years of hands-on experience in Business Development, Growth, Sales, or Outreach.
• Communication: Excellent spoken and written English. You must be clear and confident.
• Research skills: You are great at digging deep to understand companies and finding the right decision-makers.
• Persistence: You know how to take follow-ups and keep a conversation going.
• Curiosity: You are genuinely interested in brands, design, technology, and how startups grow.
• Tech savvy: You are comfortable using CRM tools and sales software.

Nice to Have (Not Mandatory):

• Experience working with agencies, startups, or consulting firms.
• Experience handling international clients (e.g., USA, UAE).
• Examples of successful campaigns you ran or deals you influenced.

What You’ll Get:

• Real ownership: You will handle real growth responsibilities, not just support tasks.
• Global exposure: Direct access to global brands and key decision-makers.
• Strategic impact: A chance to build the outreach system and shape the growth strategy yourself.
• Collaboration: Work closely with senior leaders and creative teams.
• Career growth: A clear path to move into Senior BD, Growth, or Strategy roles.
• Supportive culture: An environment that backs your initiative, ideas, and smart risk-taking.

Team  -Support Operations — Technical Solutions 

Level  - IC3 (4–7 years of relevant experience) 

Location  - India (Remote) IST time zone, with overlap with US East/Central teams 

Reports To -Technical Manager 

Manages -Not a people-manager role, but a lead role with real technical authority 

Employment Type -Full-time 

ABOUT DELTEK 

Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid. 

The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes. 

THE ROLE 

We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you. 

You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain. 

In your first year, you can expect to: 

• Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability 
• Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services 
• Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability 
• Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems 
• Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one 
• Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations 
• Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies 

This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same. 

WHAT WE'RE LOOKING FOR 

Must-Have Technical Skills 

• PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer. 
• Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency. 
• AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system. 
• Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does. 
• Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case. 
• Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later. 
• Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality. 
• Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself. 

Must-Have Leadership & Soft Skills 

• Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals. 
• Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations. 
• Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think. 
• Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions. 
• Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference. 

Nice-to-Have Skills 

Prioritized by relevance to this team's current and near-term roadmap: 

Oracle Service Cloud 

Workato / iPaaS 

Salesforce 

Gainsight 

Agentic AI / LLM Ops 

Snowflake 

Microsoft Power BI 

Microsoft Power Apps 

Cloud-native development 

Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out. 

RESPONSIBILITIES 

Design & Architecture 

• Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives 
• Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards 
• Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost 
• Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect 
• Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components 

AI, Automation & Integration 

• Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure 
• Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform 
• Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability 
• Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments 

Technical Leadership & Mentoring 

• Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code 
• Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence 
• Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response 
• Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning 

Stakeholder & Cross-functional Engagement 

• Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes 
• Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations 
• Represent the technical perspective of the team in cross-functional planning and architecture discussions 

Operate & Improve 

• Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution 
• Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation 
• Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability 

QUALIFICATIONS 

• Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered. 
• Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them. 
• Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs. 
• AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus. 
• Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week). 
• Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters. 

WHAT TO EXPECT WORKING HERE 

• Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support 
• Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next 
• A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability 
• Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope 
• Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output 

About Rekise Marine

Rekise Marine is building autonomous ships and submarines that operate in the world's most hostile environments. We're executing India's flagship autonomous submarine project the Jalkapi XLAUV on order from the Indian Navy. This is an unmanned submarine weighing over 20 tons that can travel 5,000+ kilometers autonomously and operate in the ocean for 30+ days at a time. We're creating some of the largest autonomous robots in the world, machines with direct impact on the global economy and national security. While autonomous cars in India may still be a dream, autonomous ships and submarines are already a reality, and it is possible to build for the world from India.

The Role

We're seeking a Procurement Executive to manage end-to-end procurement of precision CNC & VMC machined components, fabricated structures, and specialized job works for our defense and marine projects.This role requires managing the procurement of mission-critical components that meet stringent defense

specifications, from pressure-rated submarine parts to high-tolerance marine assemblies. You'll work with approved MSMEs,labs,etc ensure complete material traceability, coordinate quality inspections, and maintain strict confidentiality while managing technical procurement for India's most advanced underwater defense systems. This role demands technical expertise in machining processes, defense standards knowledge, and the ability to ensure zero-defect delivery for naval applications.

Key Responsibilities

Defense & Marine Procurement:

● Source and procure precision CNC & VMC machined components, marine-grade fabricated parts, and

specialized job works as per approved drawings, STP/STEP files, and scope documents.

● Handle procurement of pressure-rated components, connectors, housings, flanges, brackets,

enclosures, frames, and structural assemblies for submarine systems.

● Coordinate procurement for prototype, pilot, and series production requirements.

Vendor Development & Compliance:

● Identify, evaluate, and develop vendors capable of meeting defense-grade machining and fabrication standards.

● Conduct vendor capability audits covering CNC/VMC machine capacity, fabrication qualifications (WPS, PQR), inspection facilities (CMM, UT, ), and quality systems.

● Ensure supplier compliance with NDA, confidentiality agreements, and restricted data handling norms.

Quality Assurance & Traceability:

● Ensure end-to-end material traceability including Mill Test Certificates (MTC), heat numbers, batch traceability, and approved raw material sources.

● Review mandatory quality documents: Tensile/Hardness/Chemical test reports, NDT reports (UT, MPI, DPT), Surface roughness, and CMM inspection reports.

● Manage NCRs, deviations, waivers, and corrective/preventive actions (CAPA) with suppliers.

Technical Coordination:

● Read and interpret drawings,tolerances, welding symbols, coatings, and surface finish requirements.

● Coordinate with Design, Mechanical, QA/QC, Project, and Production teams for technical clarifications and manufacturability feedback.

● Support sample approval, pilot builds prior to bulk manufacturing.

● Manage change control and revision updates across the supply chain.

Commercial & Contract Management:

● Negotiate pricing, lead time, payment terms, warranties, and delivery commitments.

● Ensure detailed cost breakups for CNC/VMC machining, fabrication, and special processes.

● Drive cost control and value engineering initiatives without compromising quality or compliance.

● Ensure POs include inspection rights, documentation clauses, penalties, LD clauses, and warranty terms.

Required Qualifications

● B.Tech/B.E. in Mechanical Engineering or Diploma in Mechanical with relevant experience.

● 2-5 years of experience in technical procurement, preferably in defense, aerospace, or precision manufacturing sectors.

● Strong understanding of CNC Turning & VMC Milling processes, marine-grade fabrication, and pressure component requirements.

● Ability to read and interpret technical drawings,welding symbols, and surface finish specifications.

● Knowledge of coatings and surface treatments: Anodizing, marine painting systems, passivation, protective coatings.

● Understanding of quality documentation: MTC, test certificates, NDT reports, inspection protocols.

● Experience with ERP systems and advanced Excel for procurement tracking and analysis.

● Strong negotiation skills with ability to maintain quality while optimizing costs.

Preferred Experience

● Awareness of quality systems and defense QA documentation practices.

● Familiarity with naval and defense procurement procedures and audit requirements.

● Knowledge of NDT standards (UT, MPI, DPT) and inspection protocols.

Why Join Rekise Marine

● Strategic Impact: Your procurement decisions directly influence the development of India's most advanced defense technology.

● Technical Exposure: Work closely with engineering teams, gaining a deep understanding of advanced robotics and marine systems.

● Process Building: Join at a stage where you can shape procurement processes and systems for scale.

● Competitive Compensation: Market-competitive salary and Health Insurance benefits.

● Mission-Driven Culture: Contribute to national security through your procurement expertise.

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

-7+ years of experience in API automation and UI automation
-Experience in creating and maintaining CI/CD pipelines and infrastructure for automation and testing

-Must be able to demonstrate expertise with functional automated testing platforms

-Good understanding of OOD and SOLID design principles

-Understanding of basic architecture principles and architecture design and how it affects testing

- Strong knowledge and practical experience of continuous integration and continuous delivery concepts and practices

-Experience with managing and maintaining automated testing frameworks and tools used across teams