
● Inbound calling for customer service.
● Identify and assess customers’ needs to achieve satisfaction.
● Build sustainable relationships and trust with customer accounts through open and interactive
communication.
● Provide accurate, valid and complete information by using the right methods/tools.
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
follow up to ensure resolution.
● Keep records of customer interactions, process customer accounts.
● Follow communication procedures, guidelines and policies.
● Take the extra mile to engage customers.

About NoBroker
About
NoBroker is a new and disruptive force in the Real Estate Industry. We’re a site that’s built to let you buy, sell, rent, find a PG or a flatmate WITHOUT paying any brokerage.
Our mission is to lead India’s real estate industry, towards an era of doing real estate transactions in a convenient and brokerage-free manner. We currently save our customers over 250 crores per year in brokerage. NoBroker was founded by alumni from IIT Bombay, IIT Kanpur & IIM Ahmedabad in March 2014 and have since served over 35 lakh customers. As a VC funded company, we’ve raised over 20M+ in a couple of rounds of funding. We’re a team of 350 people driven by passion, the passion to help you fulfil your housing requirement, without paying a hefty brokerage.
NoBroker has worked tirelessly to remove all information asymmetry caused by brokers. We also enable owners and tenants to interact with each other directly by using our technologically advanced platform. Our world-class services include-
1-Verified brokerage-free properties for buyers and tenants
2- Quick brokerage-free tenants & buyers for property owners
3-Benefit rich services including online rental agreement and dedicated relationship managers
Our app (70 lakhs+ downloads) and our website serve 4 cities at present – Bangalore, Mumbai, Pune and Chennai. Our rapid growth means that we will keep on expanding to more cities shortly.
Are you looking for huge work- independence, passionate peers, steep learning curve, meritocratic work culture, massive growth environment with loads of fun, best-in-class salary and ESOPs? Just apply to our jobs below :-)
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About Wekan Enterprise Solutions
Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.
Job Description
We are looking for a skilled MongoDB Database Administrator (DBA) to support and maintain client database systems within our services organization. The MongoDB DBA will be responsible for managing day-to-day database operations, ensuring optimal performance, security, and availability of database environments. This role requires working closely with clients, stakeholders, and teams to resolve issues, implement changes, and deliver database solutions that meet business and technical requirements.
Location - Onsite Navi Mumbai
Employment Type: Full-time
Key Responsibilities:
- Install, configure, and manage MongoDB EA on-premise databases for applications, ensuring high availability and optimal performance.
- Implement and maintain MongoDB database clusters, including replica sets and sharded clusters, ensuring data distribution and fault tolerance.
- Perform regular database performance tuning and optimization to maximize query efficiency and reduce response time.
- Implement backup and recovery strategies to ensure data availability and minimize downtime.
- Monitor and troubleshoot MongoDB database issues, including performance bottlenecks, query optimization, and replication problems.
- Execute and support version upgrades and migrations.
- Document database configurations,and troubleshooting steps to maintain a comprehensive knowledge base.
- Provide guidance and troubleshooting support on MongoDB
- Provide regular updates to stakeholders on issue status.
Requirements:
- Proven work experience as a MongoDB Database Administrator, with a focus on setting up and managing MongoDB databases.
- Strong understanding of MongoDB architecture, including replica sets, sharded clusters, and data distribution.
- Proficiency in MongoDB database performance tuning and optimization techniques.
- Experience with MongoDB backup and recovery strategies, including point-in-time recovery and disaster recovery procedures.
- Knowledge of MongoDB security features and best practices for securing MongoDB databases.
- Familiarity with MongoDB monitoring and diagnostic tools, such as MongoDB Cloud Manager, Ops Manager, or third-party solutions.
- Strong problem-solving and troubleshooting skills, with the ability to identify and resolve complex database issues.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- MongoDB certifications (e.g., MongoDB Certified DBA) are highly desirable.
- Bachelor’s degree in Computer Science, Business, or related field with 5+ years of relevant experience.
Oracle Fusion HCM Functional Consultant (Oracle workforce compensation and Talent Management)
POSITION SUMMARY
· 7-9+ years experience in Oracle Cloud.
· Must have experience in Oracle Fusion Cloud HCM Modules (Oracle workforce compensation and Talent Management).
· End to end configuration of above Modules.
· Create and update configuration books.
· Support the preparation and execution of test scripts and resolve testing defects.
· Create and update functional design documents.
· Release upgrade testing.
· Securities.
· Good presentation and communication skills - Responsible for communicating and escalating project issues to the team leads.
· Responsible for project deliverables from offshore for HCM Modules.
· Exposure to structured software development life-cycle methodology.
· Experience of working with multi-cultural teams in a geographically diverse environment.
· Experience in creating workflow and security for the module.
· Good to have experience in Redwood theme and Visual builder studio.
A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
Conversation Designer
The Opportunity
Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences.
Job Profile:
Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment.
Roles and Responsibilities:
- Design effective, innovative, and delightful conversational experiences using user-centric design methodologies
- Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap
- Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form
- Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns
- Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps
- Write copy suitable for automated conversations in the messaging medium
- Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals
- Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers
- Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns.
- Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members
Skills Requirements:
- To be successful in this role, you should possess:
- Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
- professional experience
- At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
- We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
- experience
- Strong prioritization skills.
- Excellent mastery of verbal and written english language.
- Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
- LUIS, etc. and how it impacts conversation designs
- Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
- and disadvantages are of each
- Contact center and/or customer service experience a plus
We are looking for an extremely motivated individual for leading our Performance Marketing who will be responsible for scaling up our digital strategy, setting priorities, expanding capability, and delivering on ambitious revenue goals.
Responsibilities:
● Creating and executing a strong performance marketing strategy & execution plan. Use data-driven marketing strategy to identify trends/patterns and opportunities for innovation and make optimization recommendations across the buyer’s journey.
● Creating and implementing the marketing plan in line with overall business objectives while striking a balance between longer-term strategic brand building activities, mid-term lead generation and nurturing, as well as quick wins to achieve targets.
● Developing and managing digital prospecting and remarketing campaigns. Explore new channels for customer acquisition.
● Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
● Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels.
● Identifying and testing new channels to continue to meet or exceed established critical metrics.

Kognitos is a cutting-edge automation platform that combines the power of Generative AI and Natural
Language Processing (NLP) to provide a conversational and intuitive experience for business users. As a
fully serverless, SaaS automation platform, Kognitos enables users to build, manage, and execute
automations in natural language, with the ability to process and understand domain-specific language.
Kognitos provides a detailed auditable view of its runs, allowing users to gain insights into why an action
happened or what might have gone wrong in case of an exceptional situation. Additionally, Kognitos's
conversational exception handling, powered by Generative AI, allows for quick and easy resolution of
unexpected system errors or business exceptions.
Responsibilities:
- Develop and maintain the backend infrastructure for our applications using Python and AWS Serverless
technologies.
- Collaborate with cross-functional teams to design and implement scalable and robust systems, including
microservices and cloud-based architectures.
- Ensure the reliability, scalability, and performance of the backend systems through monitoring and
optimization.
- Create and maintain database schema and queries to support the application features.
- Write unit and integration tests for the backend code and ensure code quality through code reviews.
- Continuously improve the software development process by incorporating best practices and modern
software development methodologies, such as Agile, DevOps, and CI/CD.
- Investigate and troubleshoot production issues and provide timely solutions to minimize downtime and
ensure smooth operations.
- Participate in architectural discussions and contribute to the development of technical solutions and best
practices.
- Stay up to date with the latest technologies and trends in software development and recommend
improvements to the technology stack to increase efficiency and scalability.
- Work in a fast-paced, collaborative environment with a focus on delivering high-quality software that
meets customer needs.
Required Experience/Skills:
- B.S. or higher degree in Computer Science/Engineering or similar field or equivalent work experience
- 4-20 years of industry experience (or equivalent)
- Proficient in Python programming language
- Experience with modern software development practices and methodologies, including Agile, DevOps,
and Continuous Integration/Continuous Delivery (CI/CD).
- Experience with large-scale distributed systems, microservices, and cloud-based architectures.
- Strong understanding of software design patterns, algorithms, data structures, and database technologies.
- A natural problem solver, with the ability to identify problems and lead the development of a solution.
Responsibilities:
· Analyze, design and support implementation of business specific Pega solutions and/or framework
· Responsible for implementing technical solutions on Pega 8.x
· Ability to create reusable components that can be leveraged across the enterprise for providing top-notch user experience
· Ability to translate complex business requirement into functional technical requirements using Pega Systems Smart BPM methodology and DCO tools
· Good hands on implementing PEGA integration services using REST, SOAP, Email etc. Good understanding of PEGA case management features
· Design and implement product features in collaboration with business and IT stakeholders
· Design reusable components, frameworks and libraries
· Ability to interact with business analysts and business team members to refine requirements, Use Cases
· Perform all phases of software engineering including requirements analysis, application design, code development and testing
· Work very closely with architecture groups and drive solutions
· Participate in an Agile / Scrum methodology to deliver high-quality software releases
· Design and develop innovative solutions to meet the needs of the business
· Review code and provide feedback relative to best practices and improving performance
· Troubleshoot production support issues post-deployment and come up with solutions as required
· Mentor and guide other software/Pega engineers within the team
· Experience with troubleshooting Production log files and performance issues
· Responsible for unit testing more complex individual and team deliverables based on established test plans
· Responsible for ensuring an efficient integration of programming deliverables timely builds and overall code quality
· Contributes to the delivery of new applications and to the maintenance and enhancement of existing applications with shared responsibility for the technical issues
Experience and Qualifications:
· Bachelor’s Degree in computer science, or Information Systems or Engineering is required, else in lieu, a demonstrated equivalence in work experience is mandatory.
· Pega Systems Certified Senior System Architect (CSSA)
· 5+ Years of Experience on Pega PRPC (8.x/7.x versions) and Frame worked Case Management
· In-Depth knowledge of Pega Upgrades, Integration, Performance Management and all Pega relevant Tools
· Ability to negotiate and allocate resources appropriately for development and implementation
· Excellent written, communication and presentation skills


Senior Android Development Engineer - Chennai
Who we are?
Kaleidofin is a financial platform for the informal sector, which provides solutions tailored to the customer’s goals and are intuitive to use. We are working towards creating fair and transparent financial solutions that can target millions of customers and enterprises in India that don’t have easy access to formal financial planning.
In a very short time span, global investors such as Omidyar Network, Blume Ventures and well known individual investors have supported Kaleidofin’s well thought out business model with $2.8 million in seed funding.
With its focus to harness mobile technology to deliver a paperless experience as well as its focus to harness technology and analytics to predict the right product for the right customer, Kaleidofin aims to become a leading FinTech player bringing financial solutions to everyone.
To know more about Kaleidofin, do visit our site https://kaleidofin.com/
What You’ll Do?
We are seeking extremely smart & independent senior developers who are gung ho about building large scale systems that are going to have a big impact on millions of customers. You will:
- Lead design and development of products working closely with business team
- Independently own software components and co-own entire applications with a small group of fellow developers
- Formally mentor junior software engineers on the team, reviewing design documents, (peer) reviewing code, providing design direction and guidance
- Build performant, scalable, yet secure, enterprise ready android applications with architecture that is fast yet lean on the backend servers enabling them to support millions of users in parallel
- Establish strong engineering best practices and champion their adoption
Who You Need To Be?
- 4+ years’ experience in android software development and delivery
- Bachelors or Masters degree in engineering (preferably computer science or sister branches) from a reputed institute (preferably IITs, NITs, or other top engineering institutes).
- Strong grasp of CS fundamentals, algorithms and excellent problem-solving abilities.
- All experience should be from good product development or e-commerce background.
- Able to take ownership of working with multiple teams – Product, Back end, QA, Business from start of development to go-live.
- Must have shown good stability in all your previous associations.
- Skill set
- Strong knowledge of UI architectural patterns like MVVM(preferable), MVC, MVP, data binding, activity & fragment lifecycle, recycler view, navigation component, layouts (constraint layout preferable), theming etc.
- Should have actively used retrofit, work managers, android jetpack, Rx java, dagger, retrofit, android sdk, GIT/bitbucket, gradle/ant and very keen on exploring other proven tech stack.
- Comfortable with test driven development in android with UI testing, instrumented unit testing and unit testing using junits and mockito
- Have working knowledge of writing backend REST API’s (preferably in Java, spring boot & hibernate) without having to completely depend on backend engineers for delivery
- Has worked in a fast paced agile organization building stateless and re-entrant/resumable android applications.
- Should have worked on building applications across wide range of android devices and android versions.
- Experience of Kotlin (especially kotlin coroutines and koin) is a big plus.

