Cutshort logo
Compass Experience Labs logo
IT Support Associate
Compass Experience Labs's logo

IT Support Associate

Shaira Estrada's profile picture
Posted by Shaira Estrada
1 - 20 yrs
₹3L - ₹6L / yr
Remote only
Skills
English Proficiency
Hardware troubleshooting
Network monitoring
Software troubleshooting

MEET COMPASS


We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.


Role Expectations

  • Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Documents incidents and resolutions and provides updates to the knowledge base where applicable
  • Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualifications

  • 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
  • Strong technical proficiency in hardware and networking
  • Good understanding of security best practices in a regulated business.
  • Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
  • Experience in POS troubleshooting is an edge, ALOHA experience is a plus
  • Exceptional English communication skills (written and spoken)

Technology Requirements

  • A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
  • Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
  • All agents must have a working camera to be used during training sessions and 1:1 conversation.
  • Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
  • Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
  • All agents will be required to install third-party software in order to run the screen capture module:
  • Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
  • All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
  • Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
  • Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
  • RAM: 16 GB

Benefits:

  • A fully remote work environment
  • This is currently a contract position, offering competitive wages
  • Comprehensive training on our products and services.
  • Career development opportunities, including internal promotions.
  • A positive and growing work culture that values diversity and inclusivity.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Compass Experience Labs

Founded :
2015
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Boost customer satisfaction with outsourcing customer service and support. Improve customer retention outsourcing with expert teams and AI-driven solutions.
Read more

Company social profiles

linkedinfacebook

Similar jobs

Bengaluru (Bangalore)
2.5 - 4 yrs
₹8L - ₹9L / yr
Data center
VMWare
Hyper V
Linux/Unix
citrix
+3 more

Data Center Engineer – Hosting Operations


Company Name: Trelleborg

Company Website

https://www.trelleborg.com/en

Website: www.tss.trelleborg.com/tssindia 

Location: BANGALORE - Hosa Road


About Company

Company Profile


Trelleborg Sealing Solutions (TSS), a business area of Trelleborg Group is headquartered in Sweden, with manufacturing locations and marketing network across the world. 


Trelleborg Group is the world's largest non-tire rubber supplier with presence in almost 40 countries and employing about 16700 people. 2022 worldwide sales figures stood at SEK 30 Billion (Euro 2.8 billion) in the 2 business areas (Trelleborg Industrial Solutions and Trelleborg Sealing Solutions).


Trelleborg Sealing Solutions is a leading global supplier of precision seals for the Industrial (No. 1 in Europe), Automotive (leading in specific niches) and Aerospace markets (No. 1 in Europe / No.2 in US). Vital Statistics are as follows:

➢ Sales: Over Euro 1473 M

➢ Employees: 9,500 approx

➢ Manufacturing in 44 Sites

➢ 62 Customer Solution Centers, 12 R&D, 2 Customer Innovation Center and 7 SCM Centers.


Positions: 1

Mode of Working: Work From Office

Responsibilities

Position title: Data Center Engineer – Hosting Operations

Summary

Focused on the operational support and provision of virtual /physical systems hosted in the Trelleborg Environment.

Join a team of highly competent individuals to provision and provide support to the ongoing operation of Hosting services for Trelleborg internal customers.

Responsibilities:

  • Operate and maintain a mission critical environment consisting of:
  • VMware, Hyper-V,
  • Citrix application delivery, Remote Desktop Services
  • Windows Servers (2016, 2019 and 2022); Standalone and Cluster
  • Linux (RedHat, Oracle Linux)
  • Ansible, Terraform, Kubernetes
  • Database environments (MSSQL and Oracle)
  • Preparing/Amending Hosting documentation for new/existing environments
  • Validating with Customer in building Hosting request form.
  • Physical Server hardware
  • SAN Storage
  • Load Balancing Appliances
  • Provision virtual servers and services based on customer request and Senior analyst design
  • Perform scheduled and ad-hoc backup and restore operations to meet the business needs
  • Perform regular patching of Windows and Linux operating systems
  • Maintain and support the physical infrastructure and data center environment
  • Work within the Service desk to support the hosted systems, on an operational level or provide sufficient details for escalation to the senior team
  • Participate in call rotation/duties

Education and Experience:

  • 3+ years of work experience in enterprise environments, preferably within a data center
  • Degree in Engineering background: Computer Science / Information Technology or equivalent.
  • Experience or working knowledge in ITIL processes and standards is an added advantage though not essential
  • Experience of some or all technologies currently deployed in the data center (covered in responsibilities)
  • Excellent verbal and written communication skills in English is essential

Competencies:

  • Structured approach to daily routines and troubleshooting processes
  • Interest in applying change and process management rules in a disciplined manner.
  • Ability and motivation to listen and learn from colleagues and peers
  • Ability to work in co-operation with vendors and colleagues across multiple business areas and countries

Behavioral Characteristics

  • Must be a strong believer of documentation.
  • Must possess initiative and passion to strive for excellence and exhibit an eye for detail.
  • Must have a desire to constantly improve the technical and process landscape
  • Strives to improve own skills and knowledge through training opportunities, professional publications and technical communities.


Geography to cover and Travel requirements

  • Based in Bangalore, India
  • Occasional short-term travel within EMEA may be required

Key Interfaces and Stakeholders

  • Customers in the different business areas within Trelleborg
  • External providers of technology and services
  • Team members within the Hosting Services and Technical Services team as a whole, 1st level IT Operations support

Mandatory Skills:

  • Experience in VMware, Hyper-V,
  • Experience in Windows Server    
  • Experience in Linux (Basics) - (RedHat, Oracle Linux)
  • Citrix application delivery, Remote Desktop Services
  • Windows Servers (2016, 2019 and 2022); Standalone and Cluster
  • Ansible, Terraform, Kubernetes
  • Database environments (MSSQL and Oracle)
  • Preparing/Amending Hosting documentation for new/existing environments
  • Validating with Customer in building Hosting request form.
  • Physical Server hardware
  • SAN Storage
  • Load Balancing Appliances


Interview process

2 rounds - Virtual interview and 1 round Face to Face

Any other Criteria

  • Notice Period: Below 60 Days only. No Negotiation on Notice Period
  • Gender: Female and Male
  • Qualification: Engineering Background
  • Experience: 3+ years
  • We don’t consider candidates who have changed multiple companies.
  • Without mandatory skills experience, the candidate profiles will not be considered
  • We want a candidate from Bangalore/Karnataka; we can look for a candidate from Tamil Nadu, Andhra Pradesh, and Kerala. Other Location candidates will not be accepted.
Read more
Agilysis Global IT Solutions Pvt Ltd
Pune
3 - 8 yrs
₹15L - ₹30L / yr
Workday
PSA

Roles & Responsibilities:

● Collaborate closely with clients to understand their requirements, goals, and any gaps.

● Lead the planning, prioritization, design, development, and deployment for Workday PSA projects.

● Showcase deep expertise in the Workday Financial domain.

● Understand impacts of changes to configuration and be good at troubleshooting issues with Invoicing.

● Help clients map legacy and Workday data and be in data conversions using EIB's.

● Utilize business knowledge and expertise to identify opportunities for process improvement.

● Work with colleagues across various domains to deliver results and take ownership of both individual and team outcomes.

● Recognize and embody our purpose and values, applying them in your projects and client interactions.

● Foster relationships and communicate effectively to positively influence peers and stakeholders. 


Qualification & Experience:

● At least 3 years of experience in Workday Financials.

● Prior experience implementing PSA in a large organization with complex structure.

● Experience supporting PSA including Projects, Project Billing, and Customer Contracts is a big plus.

● Bachelor’s degree in a related field or equivalent work experience.

● Good knowledge of configuring Workday Financials security. ● Basic understanding of Workday Finance and PSA reporting.

● Strong professional communication skills, both written and verbal.

● Proven ability to establish relationships with stakeholders and internal teams.

● Excellent attention to detail and follow-through.


Read more
Reqroots
at Reqroots
7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Chennai, Trichy, Madurai
4 - 8 yrs
₹5L - ₹10L / yr
skill iconJava
skill iconC
skill iconC++
Linux
X86

We are looking "Senior Programmer" for Reputed Client @Permanent Role.

Experience: 4 - 8 Yrs

Required Technical :

• At least 2-year experience developing in 3G programming languages (C, C++, Java, etc.)

• At least 1 year working on porting assignments/projects

• 1-year experience with databases (developing, optimizing, scaling)

• solid understanding of Linux

• solid grasp of computer architecture (x86, System Z or POWER instruction set)

• Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems

• Experience in developing technical solutions for clients

• Effective interpersonal skills

• Ability to collaborate across teams and with clients

• Self-motivated and an aptitude to learn and apply knowledge quickly

Preferred Technical :

• Systems Z software and hardware background/experience

• Experience in open-source community development processes and tools

• Experience with CI/CD, Cloud & Databases

Location : Trichy , Madurai , Chennai


Read more
immence
at immence
1 recruiter
Sunidhi Yadav
Posted by Sunidhi Yadav
Immence – 214 Baroda Commerce House Beside Bansal Mall , Vadodara - 390021, Gujarat
0 - 3 yrs
₹1.7L - ₹7L / yr
Effective communication
Lead Generation
Content Creation
Client Interaction
Presentation Skills
+2 more

Immence is looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients for the provided services, and remaining abreast of changes in consumption. You will also be required to build capacity in staff through regular training and mentorship.

To be successful as a business development executive, you should attend all possible business events with the intention of attracting and retaining clientele. Ultimately, an outstanding business development executive will keep a close eye on clients' feedback to ensure that our services always exceed expectations.


Position: Business Development Executive

Experience: 0-3+ year

Location: Vadodara (On-site)

Perks & Benefits: High Incentive Model


KEY RESPONSIBILTIES:

  • Familiarizing yourself with all services offered by our company.
  • Developing and executing sales plans to meet and exceed monthly and quarterly sales goals.
  • Growing business through the development of new leads and new contacts.
  • Identifying new revenue opportunities.
  • Maintaining and updating sales, marketing and business development documentation.
  • Collaborating with management on sales goals.
  • Support the team with other responsibilities as required.
  • Generating business through online freelancing portals like LinkedIn, Upwork, Freelancer, etc.
  • Negotiating with clients to secure the most attractive prices.
  • Crafting business proposals and contracts to draw in more revenue from clients.


KEY COMPETENICES, EXPERIENCE & SKILLS:

  • Ability to maintain a high level of professionalism and confidentiality.
  • Must be able to Calling, Drafting of proposals, Client interaction, Negotiation, also coordinate with technical team.
  • Market research about the client to be targeted.
  • Must have knowledge into Lead Generation and closure.
  • Must be proficient in Content Creation for various Social Platforms.
  • Must have experience with Client Communication and Team handling.
  • High attention to detail and a focus on fact-based decision making.
  • Resourceful, with outstanding research skills.
  • Emboldened by challenges.
  • Proficiency in MS Office.
  • Experience in managing and growing sales teams.
  • Excellent multitasking skills.
  • Ability to prioritize tasks.
  • Excellent verbal and written communication skills.


BENEFITS @IMMENCE:

  • 5 days working.
  • No Bond System.
  • 18 Paid leaves + 10 Holidays.
  • Team and Company Dinner.
  • On-time Salary.
  • Open and flexible time off (PTO) plus vacation time.
  • Celebrations - Birthday, Festivals, Events, Picnics, Dinner etc.
  • Technical Growth (Knowledge Sharing Program) to learn new things.
  • Games Indoor & Outdoor.


Job Type: Full-time

Schedule:

  • Day shift
  • Monday to Friday


Read more
Petrus Technologies
Bengaluru (Bangalore), Coimbatore
5 - 10 yrs
₹10L - ₹25L / yr
Internet of Things (IOT)
Manufacturing engineering
Aerospace
Job Title: Pre-Sales Manager

Role Purpose:

As a presales manager, you will work closely across various verticals such as product development, engineering, sales and marketing, and project teams/customer relations to understand internal product and service capabilities. Build marketing and sales collaterals showcasing the company’s offerings and capabilities

Role will also include understanding the customer’s needs and building suitable solutions, working closely with engineering, delivery, and sales teams.  You will also be required to actively understand customer preferences and predict future needs for product development.

Key Responsibilities:

  • Engagement with the customers and understanding of their needs and putting together solutions (products and services) that are aligned with the customers’ demands. 
  • Responsible for supporting the business development team in putting together compelling proposals in response to RFPs.
  • Responsible for bringing in industry/vertical specific expertise into building the solution and validating technical solutions from the service delivery team.
  • Coordinating with 3rd party service providers and integrating their solution components into the overall proposals.
  • Plan sales strategies in response to market and competitors’

actions.

  • Work in sync with the product development team and develop

sustainable and commercially viable products.

  • Understand customer needs and make sales presentations.
  • Liaise with the marketing team to undertake demand-generating

activities such as trade shows, exhibitions or customer workshops.

  • Prepare sales proposals and train sales representatives/executives

from time to time.

  • Preparation of presentations about the products or services with their value proposition articulated for the usage of the sales team.
  • Creation of marketing concepts and responding to customers’ RFPs and RFI’s for our local and global sales teams.
  • Use domain expertise to articulate customer requirements appropriately to product and development teams
  • Prepare and deliver solution-based product presentations and

demonstrations to customers.

  • Execute on customer proof of concepts (POCs).
  • Strong interpersonal skills, including the ability to present to an audience from C-Level to End User, clearly articulate the value Profile products will bring to an organization, gain trusted advisor respect, and help influence, make well-executed systems presentations and clearly articulate the product’s value.
Experience Required:
1. A Proven Track Record in Pre-sales/ Consultative Sales.
2. Domain expertise in IoT, Industrial Automation, Digital Factory and smart manufacturing solutions in the industry verticals of Manufacturing, Aerospace/Defence, Medical, and Energy. 
3. Excellent communication skills, both verbal and written
4. Experience in integrating solution components into cohesive proposals that meet customer requirements and company’s business objectives.
Read more
OneCode
at OneCode
4 recruiters
Ashwin Prasad
Posted by Ashwin Prasad
Bengaluru (Bangalore)
2 - 6 yrs
₹10L - ₹30L / yr
Sketch
User Interface (UI) Design
User Interface (UI) Development
User Experience (UX) Design
skill iconAdobe Illustrator
+5 more

OneCode is an agent led distribution platform for businesses predominantly in BFSI verticals. The platform enables businesses to outsource their need for sales agents through the OneCode Platform. OneCode is a Super App for the sales agents and the businesses who employ Sales Agents. For the business/brand it's a plug'n'play solution. The Sales agents who are on-boarded have to go through the content (training videos) + KYC. There are 1mn+ agents on the platform and 50+ clients (ICICI, Axis, Equitas, Upstox, Insurance Co's). India's 2nd largest Agent network.

 

One Code is well funded by tier 1 VC’s(Sequoia, Nexus, Waterbridge) and angels in India. Recently we have raised $5M dollars from India's top VC's.

 

We are looking for an experienced B2C UI/UX designer (Consumer front - large scale experienced)

 

Day-to-day responsibilities include:

  • Working in good coordination with production managers and engineers
  • Working closely with Product Head & CEO
  • Generating new ideas
  • Identifying and troubleshooting UX problems
  • Discussing the idea with the internal team
  • Designing Wireframes, UI mockups and prototypes
  • Designing High fidelity designs
  • Familiarity with agile methodologies.

 

Requirements:

  • Minimum 3 years experienced
  • Understand UX methodologies
  • Comfortable working in a fast-paced environment.
  • Familiarity with agile methodologies.
  • Experience in B2C products on big scale
  • High ownership, independent environments and feedback oriented cultures

 

Required Skills for this Role:

Prototyping, Persona Definition, Wireframing ,Sketching, Figma, Sketch, Adobe Photoshop, Adobe Illustrator and Story boarding.

 

 

If this is interesting for you then please share your resume while applying. Also, please feel free to reach out in case of any queries.

Read more
VVDN Technologies
at VVDN Technologies
1 video
3 recruiters
Pratheep R
Posted by Pratheep R
Pollachi, Kochi (Cochin), Chennai, Gurugram, Manesar, Bengaluru (Bangalore)
1 - 10 yrs
₹5L - ₹40L / yr
WLAN
IEEE 802.11
Embedded Linux
LAN
Wireless LAN
+6 more

Job Description:

WLAN Linux Device Driver development (802.11ax preferred)

  • WLAN Debugging
  • WLAN Firmware development (802.11ac, 802.11n)
  • Networking/Wireless Domain knowledge
  • Hostapd, Supplicant
  • Cross compiling/porting experience
  • Performance optimization & Firmware enhancements

Must have Skills:

  • 1-10 years of experience in Embedded Software Design, Implementation and testing
  • Good knowledge of C or C++
  • Basic knowledge in Scripting (Shell, Perl or Python)
  • Proficiency in Problem Solving and Debugging skills
  • Excellent team working skills
  • Experience with version control e.g. GIT
  • Basic experience of working in Linux OS
  • Network Drivers
  • WLAN Protocol Knowledge – 11n, 11ac
  • WLAN Linux Device Drivers
  • Hostpad, Supplicant
  • WLAN Debugging
  • Fluent in English


Desired Candidate Details:

  • Design, development, and maintenance
  • WLAN Stack development and debugging
  • Feature Enhancements, Applications, Tools for SDKs
  • Basic module level unit testing, System testing
  • Providing support to technical documentation team and field application engineers
  • Close collaboration with the Chipset Vendor on the Software Development
  • Participations in the Product design and Software Design Documentation – High level / Module level / Low level design
  • Troubleshooting software and architectural issues

We are looking for a seasoned Wireless LAN Software Engineer to join our Wireless & Networking team in Chennai, Pollachi, Kochi (Cochin), Gurugram, Manesar, Bengaluru (Bangalore). The candidate must be an experienced Engineer and a good team player, who will work on Wireless software solutions which will enable us to develop the products for our customers quickly with industry leading quality. Working with Embedded Software in agile development projects, you will be responsible for creating and maintaining software of Wireless Access Point and Router Products including Module design, Development, JIRA Updates and Unit testing of the Software that is meeting industry standards, creating demos of the solution and customer support.

Read more
Robosoft Technologies
at Robosoft Technologies
2 recruiters
Agency job
via Placjo Technologies Pvt ltd by Ashritha Gowda
Bengaluru (Bangalore)
6 - 8 yrs
₹15L - ₹18L / yr
skill iconJava
J2EE
Struts
Spring
Hibernate (Java)
+1 more
  • 6+ years Java coding experience with immediate joiner
  • Will be working closely with Product and Technology team
  • Very good logical thinking and quick at learning and exploring new frameworks
  • Hands-on with technology and providing POC
  • Strong background culture of delivering projects with First time right and near-zero defects in production

 

Skill Sets: 

  • Java Spring Boot 
  • Micro Services architecture
  • J2EE, JDBC, ORM Frameworks, JPA, NoSQL
Read more
India's Top Gaming Company
India's Top Gaming Company
Agency job
via zyoin by Anand S
Bengaluru (Bangalore)
2 - 10 yrs
₹10L - ₹40L / yr
Appium
Selenium
skill iconJava
JMeter
SDET

This position is for a tester with strong coding skills who likes challenges - someone who is constantly striving for excellence in software test automation.
Responsibilities include:

  • Develop automated test cases on a day-to-day basis
  • Gather and prioritize user requirements, feed these requirements into overall Automation Framework requirements and test plans
  • Train team members on tool use and test automation tools, practices, techniques and best practices
  • Communicate cross-functionally throughout the engineering organization
  • Continuously monitor and boost test coverage across the product

Minimum Job Qualifications:

  • Bachelor’s degree or better in CS or related field, with 5+ years experience in software test.
  • Exposure to best practices in SQA  including code reviews, debugging, troubleshooting and CI processes
  • Experience in front-end (UI/Web) automation using Java ,Appium or any other app automation testing tool  or Experience in backend Testing using Java, API-Testing,Rest assured ,and Performance testing using Jmeter
  • Excellent communications and technical presentation skills
  • Initiative to research and build solutions to tough problems in domains like Flash, OpenGL, WebGL where off-the-shelf automation tools might not be available
  • Some experience/comfort with working in a Linux/Unix environment
  • Excellent analytical, problem-solving, troubleshooting skills.

Preferred (Bonus) Qualifications:

  • Knowledge of current build and test automation tools and processes, such as JUnit/TestNG, Maven, Jenkins, Mockito, JBehave, Git, etc
  • Experience with whitebox testing, code reviews, SDK testing
  • Experience with performance testing, stress testing, and advanced aspects of system testing automation.
  • Knowledge of at least one scripting language (Python, Bash, Ruby or comparable).
Read more
Bentley Systems
at Bentley Systems
1 recruiter
Vinayak Trivedi
Posted by Vinayak Trivedi
Pune
3 - 7 yrs
₹5L - ₹10L / yr
HAnds on Social
Global communication
Aptitude to work with Schools\institutions\universities - mostly engineering
Looking for a senior person with 5+ years of marketing\social campaign experience. We are an engineering software company and this position is for leading all sorts of marketing activities (globally) to expand our reach to the engineering students;
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos