Cutshort logo
Compass Experience Labs logo
IT Support Associate
Compass Experience Labs's logo

IT Support Associate

Shaira Estrada's profile picture
Posted by Shaira Estrada
1 - 20 yrs
₹3L - ₹6L / yr
Remote only
Skills
English Proficiency
Hardware troubleshooting
Network monitoring
Software troubleshooting

MEET COMPASS


We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.


Role Expectations

  • Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Documents incidents and resolutions and provides updates to the knowledge base where applicable
  • Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualifications

  • 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
  • Strong technical proficiency in hardware and networking
  • Good understanding of security best practices in a regulated business.
  • Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
  • Experience in POS troubleshooting is an edge, ALOHA experience is a plus
  • Exceptional English communication skills (written and spoken)

Technology Requirements

  • A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
  • Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
  • All agents must have a working camera to be used during training sessions and 1:1 conversation.
  • Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
  • Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
  • All agents will be required to install third-party software in order to run the screen capture module:
  • Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
  • All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
  • Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
  • Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
  • RAM: 16 GB

Benefits:

  • A fully remote work environment
  • This is currently a contract position, offering competitive wages
  • Comprehensive training on our products and services.
  • Career development opportunities, including internal promotions.
  • A positive and growing work culture that values diversity and inclusivity.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Compass Experience Labs

Founded :
2015
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Boost customer satisfaction with outsourcing customer service and support. Improve customer retention outsourcing with expert teams and AI-driven solutions.
Read more

Company social profiles

linkedinfacebook

Similar jobs

NeoGenCode Technologies Pvt Ltd
Bengaluru (Bangalore)
4 - 10 yrs
₹4L - ₹12L / yr
skill iconJava
skill iconSpring Boot
skill iconAngular (2+)
Healthcare
RESTful APIs
+2 more

Job Title : Java Full Stack Developer

Location : Bangalore (Work From Office)

Experience : 4+ Years

Employment Type : Contractual


Job Description :

We are seeking a highly skilled Java Full Stack Developer to join our dynamic team in Bangalore.

The ideal candidate will have strong expertise in full stack development using Java, Spring Boot, and Angular, with experience working in Agile development environments.

Prior experience in the Healthcare Imaging domain is highly desirable.


Key Responsibilities :

  • Design, develop, and maintain scalable web applications using Java (Spring Boot) and Angular.
  • Develop and maintain RESTful microservices in a cloud-based environment.
  • Collaborate with cross-functional teams to deliver end-to-end solutions in an Agile development framework.
  • Ensure high performance, security, and responsiveness of applications.
  • Participate in code reviews, unit testing, and system integration.
  • Troubleshoot and debug applications as required.

Required Skills & Qualifications :

  • Strong proficiency in Java and Spring Boot framework.
  • Hands-on experience with Angular or similar frontend frameworks.
  • Experience with Microservice Architecture and REST APIs.
  • Working knowledge of Agile development methodologies (Scrum, Kanban).
  • Experience with version control systems like Git.
  • Familiarity with CI/CD pipelines and DevOps tools is a plus.
  • Healthcare Imaging domain experience is a strong advantage.
  • Excellent problem-solving and communication skills.

Nice to Have :

  • Knowledge of cloud platforms such as AWS or Azure.
  • Exposure to containerization tools like Docker and Kubernetes.
  • Understanding of healthcare data formats like DICOM, HL7, etc.
Read more
UCC Infra
Remote only
1 - 2 yrs
₹1.2L - ₹1.9L / yr
Recruitment/Talent Acquisition
Document management
Compliance
Scheduling
Job scheduling

🚧 WE ARE HIRING – CONSTRUCTION COMPANY 🚧


Recruiter cum Document Controller (WFH)


🕒 Experience: Fresher – 1 Year

🏠 Work Mode: Work From Home

🏗 Industry: Construction / Engineering

👩 Female Candidates Preferred


✨ Key Responsibilities:

• Recruit engineers, supervisors, site staff & labor manpower

• Screen resumes & coordinate interviews with site/project teams

• Maintain recruitment trackers & manpower records

• Manage construction documents (drawings, reports, agreements, HR files)

• Ensure proper document control, versioning & digital storage

• Coordinate with HR, admin & project teams


✅ Requirements:

• Graduate / Diploma (any discipline)

• Basic knowledge of recruitment or construction hiring

• MS Excel, Word / Google Sheets knowledge

• Good communication & coordination skills

• Detail-oriented & able to work independently from home


📩 Interested candidates can DM(Immediate joiners preferred)

Read more
magma consultancy
Anjali Chitravel
Posted by Anjali Chitravel
Zamboanga (Philippines), Cebu (Philippines), Davao (Philippines), Kalookan (Philippines), Caloocan (Philippines)
3 - 4 yrs
$0.3K - $0.4K / yr
Office Assistant
Executive search
executive assistant
calendaring
Time management
+2 more

About the Role:

We are looking for a highly organized and proactive Executive Assistant to provide comprehensive administrative support to our senior leadership. The ideal candidate is detail-oriented, professional, and capable of managing multiple priorities with discretion and efficiency.

Key Responsibilities:

  • Manage and maintain executive calendars, including scheduling meetings, appointments, and travel.
  • Handle confidential correspondence and documents with the utmost discretion.
  • Prepare reports, presentations, and meeting agendas as required.
  • Coordinate internal and external communications on behalf of the executive.
  • Assist in tracking key projects, deadlines, and deliverables.
  • Take meeting minutes and follow up on action items as needed.
  • Liaise with stakeholders, clients, and team members on behalf of the executive.
  • Perform general administrative tasks such as filing, expense reporting, and data management.

Qualifications:

  • Bachelor’s degree in Business Administration, Management, or a related field.
  • Minimum of 3 years of experience in an Executive Assistant or similar administrative role.
  • Excellent verbal and written communication skills in English.
  • Strong proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace.
  • High level of professionalism, discretion, and confidentiality.
  • Strong organizational and time-management skills.
  • Ability to work independently in a fast-paced, remote or hybrid environment.

Preferred Qualifications:

  • Experience supporting C-level executives.
  • Familiarity with project management tools (e.g., Asana, Trello, Monday.com).
  • Prior experience working with international teams or clients.

Why Join Us:

  • Competitive salary and benefits
  • Work with a dynamic and collaborative team
  • Opportunities for growth and development


Read more
Concentric AI
at Concentric AI
7 candid answers
1 product
Gopal Agarwal
Posted by Gopal Agarwal
Pune
3 - 12 yrs
₹10L - ₹60L / yr
skill iconJava
skill iconSpring Boot
Apache Kafka
NOSQL Databases
RESTful APIs
+1 more

Requirements:

  • Energetic self-starter, with a desire to work in a startup environment.
  • Proficient in advanced Java programming skills.
  • Expert in Application development cloud/on premise end to end. Middle layer, DB layer.
  • Nice to have understanding on MQ and DB
  • Good hands on in Complex Event Processing systems.
  • Solved scale and performance issues while dealing with huge sets of data. Pre compute or data aggregation frameworks to achieve good response time.
  • Real world experience working with large datasets and NoSQL database technologies
  • Experience of debugging applications running on Unix like systems (e.g. Ubuntu, CentOS)
  • Experience developing RESTful APIs for complex data sets
  • Knowledge of container based development & deployment (e.g. Dockers, rkt)
  • Expertise in software security domain, a plus


Read more
Whitesnow Software Consultancy Pune
Rohan Navale
Posted by Rohan Navale
Pune
1 - 3 yrs
₹3L - ₹7L / yr
skill iconiOS App Development
skill iconSwift
skill iconObjective C
Xcode

Job Description-

We are looking for an iOS developer who possesses a passion for pushing mobile

technologies to the limits and will work with our team of talented engineers to design and

build the next generation of our mobile applications.

Responsibilities

  • Developing and maintaining iPhone and iPad application
  • Estimate the work efforts at varied levels and entail in design evaluation,

determining the architectures, lay-out and style controls

  • Connect client application with various back-end technologies
  • Work in coordination with developers in designing architecture and implement

designing strategy

  • Collaborate with people in other disciplines for the production and delivery of

project deliverable

Experience and Skills required

  • Must have 1-3 year of experience in developing apps for iOS
  • Working experience in Swift
  • Working experience Objective C
  • Understanding of web development concepts such as REST and SOAP web

services, and how to access them from iOS Objective C Code is a prerequisite

  • Possess experience in developing social and location aware applications
  • Experience of developing apps for varied platforms like Blackberry,

Android,Symbian is an added advantage

  • Hands on experience on use of the latest iPhone SDK 5

Key Skills:

Objective C, Swift, React Native

Read more
Gobord Technologies Pvt Ltd
Nixon Perinchery
Posted by Nixon Perinchery
Remote, Navi Mumbai, Mumbai
4 - 7 yrs
₹6L - ₹10L / yr
skill iconAngular (2+)
Angular
skill iconJavascript
NgRX

- Hands-on experience in developing User Interfaces (more than 4 years) using Angular 4+.

- Hands-on experience of using reactive frameworks like Redux, NgRX.

- Strong understanding of using UI testing frameworks like Jasmine, Mocha.

- Focus on building reusable components by employing Design patterns.

- Ability to remote diagnose user issues (With or without tools).

- Strong understanding of Object-oriented concepts.

- Ability to suggest alternative solutions for micro-level problems considering the environment constraints.

- Ability to diagnose development issues independently.

- Self-motivated learner.

Read more
Leading providers of Voice Recording. ( TR1)
Leading providers of Voice Recording. ( TR1)
Agency job
via Multi Recruit by savitha Rajesh
Bengaluru (Bangalore)
4 - 10 yrs
₹15L - ₹18L / yr
IT Recruiter
Recruitment/Talent Acquisition
Talent Acquisition
Technical Recruiter
Github
+4 more
  • Coordinate with global hiring managers to identify staffing needs
  • Determine selection criteria
  • Source potential candidates through online channels (e.g. social platforms and professional networks)
  • Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
  • Assess candidate information, including resumes and contact details, using our Applicant Tracking System
  • Design job descriptions and interview questions that reflect each position’s requirements
  • Lead employer branding initiatives
  • Organize and attend job fairs and recruitment events
  • Forecast quarterly and annual hiring needs by department
  • Foster long-term relationships with past applicants and potential candidates

 

Who we have in mind: 

  • Proven work experience as a Talent Acquisition Specialist or similar role
  • Familiarity with social media, resume databases, and professional networks (e.g. LinkedIn, https://resources.workable.com/tutorial/post-a-job-on-stackoverflow">Stack Overflow, and Github)
  • Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
  • Knowledge of Applicant Tracking Systems (ATSs)
  • Excellent verbal and written communication skills
  • A keen understanding of the differences between various roles within organizations

Education: Must have a bachelor’s / Master’s degree in Management preferably in Human Resources, Business, or any other related field from a premier institute.

Experience: A candidate for the position will demonstrate a minimum of 4 years of relevant working experience in the IT industry.

Communication Skills: The position demands constant interactions with employees, management, and stakeholders and, therefore, excellent communication skills are an absolute necessity.

Computer Knowledge: A candidate for this position must be proficient in the use of MS Word, Excel, and PowerPoint, all necessary for the creation of not only visually but verbally engaging materials, reports, presentations, and proposals for departmental heads and management, stakeholders.


Interpersonal Skills
:

  • He should also possess good
  • Verbal and non-verbal communication.
  • Listening skills.
  • Assertiveness.

 

 

Read more
Archipel Technologies
at Archipel Technologies
1 recruiter
Archipel Tech
Posted by Archipel Tech
Remote only
6 - 10 yrs
₹8L - ₹12L / yr
skill icon.NET
skill iconC#
Web API
NOSQL Databases
skill iconAmazon Web Services (AWS)
+1 more
  • Consultant/freelancing role
  • Design and build advanced high-quality applications in .Net,.Net Core, Azure or AWS. hands on programming on C#, Web API, NOSQL DB and Azure, AWS.
  • Knowledge of software development life cycle.
  • Able to handle and manage the projects independently.
  • Should be hands on developer and write production level code flawlessly
  • Will be involved in client interactions and gathering project requirements, suggest best solutions considering NFRs insights
  • Someone with an ability to ensure the performance, quality, and responsiveness of applications.
  • Ability to work within a rapidly evolving environment.
  • Eager to learn and adapt to new technologies.
  • Bring new ideas and technologies to the team that can improve our product or process.
  • Help maintain code quality, unit test cases, documentation, etc
Read more
Evox Systems Pvt Ltd
at Evox Systems Pvt Ltd
4 recruiters
Tejas Chaudhary
Posted by Tejas Chaudhary
Vadodara, Surat
1 - 5 yrs
₹2L - ₹3L / yr
Customer Success
Technical Writing
Customer Relationship Management (CRM)
Documentation
Client Servicing
+1 more
We are on a hunt for a customer success associate to empower our present and potential customers. One will also document the customer queries and other technical guides. 
Read more
Technix Infotech
at Technix Infotech
1 recruiter
Nirbhay Tripathi
Posted by Nirbhay Tripathi
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹3L - ₹5L / yr
Data Structures
skill icon.NET
skill iconC#
Software Development
SOAP
We are looking for an IT Consultant who can lead the team of developers as well design solutions for our clients from overseas.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos