IT Support Associate at Compass Experience Labs · Remote only · 1 - 20 years · ₹3L - ₹6L / yr · Profitable · Remote only · Posted 4 Jun 2026
MEET COMPASS
We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
Role Expectations
- Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Documents incidents and resolutions and provides updates to the knowledge base where applicable
- Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.
Qualifications
- 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
- Strong technical proficiency in hardware and networking
- Good understanding of security best practices in a regulated business.
- Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
- Experience in POS troubleshooting is an edge, ALOHA experience is a plus
- Exceptional English communication skills (written and spoken)
Technology Requirements
- A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
- Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
- All agents must have a working camera to be used during training sessions and 1:1 conversation.
- Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
- Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
- All agents will be required to install third-party software in order to run the screen capture module:
- Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
- All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
- Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
- Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
- RAM: 16 GB
Benefits:
- A fully remote work environment
- This is currently a contract position, offering competitive wages
- Comprehensive training on our products and services.
- Career development opportunities, including internal promotions.
- A positive and growing work culture that values diversity and inclusivity.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Compass Experience Labs
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About the Role
We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of
experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop
support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating
systems, and basic networking.
The candidate will be responsible for providing first-level technical support, resolving user issues, managing
support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering
excellent customer service.
Key Responsibilities
End-User Support
• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
• Assist users with Microsoft Office applications and Windows operating systems.
• Perform system health checks and preventive maintenance.
Microsoft 365 Administration
• Create, modify, and manage Microsoft 365 user accounts and licenses.
• Support Microsoft 365 services including:
o Exchange Online
o Microsoft Teams
o OneDrive for Business
o SharePoint Online (Basic)
• Perform password resets and mailbox troubleshooting.
• Manage shared mailboxes, distribution groups, and Microsoft 365 groups.
• Support Microsoft Outlook configuration and synchronization issues.
Windows Administration
• Install, configure, and troubleshoot Windows 10 and Windows 11.
• Join devices to Active Directory or Microsoft Entra ID.
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• Perform operating system updates and driver installations.
• Troubleshoot boot, performance, and application issues.
Helpdesk & Ticket Management
• Log, prioritize, and resolve incidents using ITSM/Ticketing tools.
• Ensure incidents are resolved within defined SLA timelines.
• Escalate unresolved issues to senior engineers when required.
• Maintain accurate troubleshooting notes and resolution details.
• Create and update knowledge base articles.
Hardware & Software Support
• Install and configure desktop and laptop hardware.
• Diagnose hardware failures and coordinate warranty replacements.
• Install and update software applications.
• Perform hardware upgrades such as RAM, SSD, and peripheral replacements.
• Support antivirus installation and endpoint protection.
Basic Networking Support
• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.
• Verify IP configuration, DNS, DHCP, and default gateway settings.
• Configure basic TCP/IP settings.
• Assist with printer and network drive connectivity.
• Escalate advanced network issues to the Network Team.
User Administration
• Create and manage Active Directory user accounts.
• Reset passwords and unlock user accounts.
• Manage user permissions and group memberships.
• Assist with onboarding and offboarding activities.
We are hiring a Technical Support Engineer to resolve customer and internal technical issues quickly.
Responsibilities
- Handle L1 and L2 support tickets and escalations
- Troubleshoot hardware, software and network issues
- Provide remote desktop support
- Follow ITIL processes and document solutions
Requirements
- 0+ years of technical support experience (freshers welcome)
- Good troubleshooting and communication skills
- ITIL Foundation is a plus
A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.
- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.
- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.
- Collaborate with IT teams to implement new technologies and improve existing systems.
- Provide training and support to users on new software applications and tools.
- Assist in the setup and deployment of new workstations and peripherals.
- Monitor and maintain system performance, applying updates and patches as necessary.
- Document technical procedures and solutions for future reference.
Qualifications:
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
- Proven experience in a desktop support role or similar technical support position.
- Strong knowledge of Windows and macOS operating systems, as well as common software applications.
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, with a customer-focused attitude.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.
Job description:
Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)
JOB DESCRIPTION FOR BPO TECH -SUPPORT
-Excellent communication in English is mandatory.
-Must have minimum 1 year Experience
-Working on tickets and resolving the issues of clients/customers.
-Testing/replicating the issues raised by clients
-Working on tickets and resolving the issues of clients/customers
-Testing/replicating the issues raised by clients
-Installation of software / Hardware via remote.
-Giving training to the users via remote if required.
-Supporting merchants on software over Phone/Email.
-Giving remote support to clients.
Shift Timings : 11:00pm to 8:00am(Night shift)
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Job description:
Apprication Pvt Ltd -Hiring for BPO TECH SUPPORT(Night shift) - Work from office Goregaon(E)
JOB DESCRIPTION FOR BPO TECH -SUPPORT
-Excellent communication in English is mandatory.
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-Working on tickets and resolving the issues of clients/customers.
-Testing/replicating the issues raised by clients
-Working on tickets and resolving the issues of clients/customers
-Testing/replicating the issues raised by clients
-Installation of software / Hardware via remote.
-Giving training to the users via remote if required.
-Supporting merchants on software over Phone/Email.
-Giving remote support to clients.
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About the Role
BluePMS Software Solutions Pvt. Ltd. is hiring IT Executives to work at our client hotels and support their day-to-day IT and hotel management software requirements.
As an IT Executive, you will be deployed at client hotel locations and work closely with hotel management, front-office teams, accounts teams, and other hotel staff. Your primary responsibility will be to provide technical assistance, support the implementation and operation of the BluePMS Hotel Property Management System (PMS), troubleshoot technical issues, and ensure smooth day-to-day usage of our software and related IT systems.
This is a client-facing, on-site role. Candidates should therefore be comfortable working at hotel premises and interacting directly with hotel staff and management.
The role provides hands-on exposure to Hotel PMS implementation, IT support, software troubleshooting, networking, hardware, user support, database operations, and hospitality technology.
Key Responsibilities
- Work at assigned client hotel locations as an IT Executive representing BluePMS.
- Support the implementation, deployment, and configuration of BluePMS solutions at client hotels.
- Assist hotel staff with the installation, configuration, and usage of PMS software.
- Provide on-site technical support to hotel users and departments.
- Troubleshoot software, computer, printer, network, connectivity, and peripheral-related issues.
- Assist with configuring computers, printers, scanners, and other IT devices used at the hotel.
- Support basic networking and connectivity troubleshooting.
- Understand hotel staff requirements and provide appropriate technical assistance.
- Guide and train hotel employees on the use of BluePMS and its various modules.
- Conduct basic product demonstrations and user training when required.
- Identify software issues and coordinate with BluePMS's internal technical/support team for resolution.
- Follow up on reported issues and ensure timely resolution.
- Maintain records of technical issues, support activities, and implementation tasks.
- Communicate regularly with hotel management and relevant departments regarding technical requirements and issues.
- Maintain a professional relationship with client hotel staff and management.
- Travel to and work at different client hotel locations when required.
- Assist with other implementation, technical support, and IT-related activities assigned by the team.
What We're Looking For
- Freshers are welcome to apply.
- 0–2 years of experience in IT support, technical support, implementation, or a related field is an advantage.
- Basic understanding of computers, Windows, and software applications.
- Basic knowledge of networking concepts such as IP addresses, LAN, Wi-Fi, routers, and connectivity troubleshooting.
- Basic understanding of computer hardware and peripheral devices.
- Good troubleshooting and problem-solving abilities.
- Good verbal and written communication skills.
- Comfortable interacting directly with customers, hotel employees, and management.
- Ability to explain technical issues in a simple and understandable manner.
- Willingness to work at client hotel locations on a regular basis.
- Willingness to travel to different hotel/client locations when required.
- Positive attitude and willingness to learn new technologies and software systems.
- Ability to work independently as well as coordinate with the internal technical team.
Good to Have
- Knowledge of Hotel PMS or hotel management software.
- Basic SQL/database knowledge.
- Experience with software installation and configuration.
- Basic LAN/network troubleshooting knowledge.
- Previous experience in technical or customer support.
- Diploma/B.E./B.Tech/B.Sc./BCA/MCA in Computer Science, IT, or a related field.
What You'll Learn
- Hotel Property Management Systems (PMS)
- Hotel IT operations and workflows
- Software implementation and deployment
- Technical troubleshooting
- Hardware and peripheral configuration
- Networking and connectivity troubleshooting
- Database and basic SQL operations
- Hotel staff training and user support
- Client and customer communication
- Hospitality technology and hotel operations
- Incident management and issue resolution
Why Join BluePMS?
- Opportunity to build a career in IT Support and Software Implementation.
- Work directly with real hotel environments and hospitality technology.
- Gain hands-on experience with Hotel PMS implementation and support.
- Practical exposure to different hotel departments and operational workflows.
- Training and guidance from experienced technical teams.
- Develop both technical and client-facing communication skills.
- Opportunity for career growth based on performance.
Important – Client Hotel Deployment
This position is offered by BluePMS Software Solutions Pvt. Ltd., but the selected candidates will be deployed to work at our client hotel locations based on business requirements.
Candidates applying for this position should be comfortable working on-site at client hotels, interacting with hotel staff and management, and travelling to different client locations when required.
If you are technically curious, enjoy solving problems, communicate well with people, and are interested in building a career in IT Support, Software Implementation, and Hospitality Technology, we would love to hear from you.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About Nerve Solutions
Nerve Solutions is a team of engineers building products for real-time risk management and surveillance in financial markets. Our solutions enable market participants to identify, monitor, and quantify risks and anomalies in live markets, allowing them to take corrective action at sub-second speeds.
We also develop products for automated trading and have become a trusted technology partner to some of the largest financial services organizations in the region.
About the Role
We are looking for a proactive and detail-oriented IT & Information Security Engineer to manage and maintain the organization's IT infrastructure while ensuring the security, availability, and reliability of our systems. The role involves providing technical support, administering hardware and software, strengthening cybersecurity practices, monitoring network activities, and implementing security controls to safeguard organizational assets.
The ideal candidate should have strong infrastructure knowledge, a security-first mindset, and the ability to troubleshoot technical issues while continuously improving the organization's IT environment.
Roles & Responsibilities
- Manage and maintain the organization's IT infrastructure, including hardware, software, servers, and network systems.
- Provide technical support to employees by troubleshooting hardware, software, network, and system-related issues.
- Configure, deploy, and maintain desktops, laptops, peripherals, printers, and other IT equipment.
- Set up user accounts, systems, and required software for new employees and support onboarding activities.
- Monitor network performance and employee network activities to ensure system security and compliance.
- Implement and maintain endpoint security solutions, antivirus tools, firewalls, and access control mechanisms.
- Perform regular system updates, security patching, vulnerability assessments, and preventive maintenance.
- Identify infrastructure risks and recommend security enhancements to minimize vulnerabilities.
- Maintain documentation for IT assets, software licenses, network configurations, security policies, and system inventories.
- Assist in implementing information security best practices, security audits, and compliance initiatives.
- Coordinate with internal teams to ensure IT services effectively support business operations.
- Stay updated with the latest cybersecurity threats, technologies, and industry best practices.
Required Skills
- 2–4 years of experience in IT Infrastructure, System Administration, or Information Security.
- Strong knowledge of Windows operating systems, networking, servers, and IT infrastructure.
- Experience troubleshooting hardware, software, network, and user-related issues.
- Knowledge of network security, endpoint protection, firewalls, VPNs, and vulnerability management.
- Experience with Active Directory, user access management, and system administration.
- Familiarity with Microsoft 365 administration is an added advantage.
- Understanding of backup, disaster recovery, and IT asset management.
- Strong analytical and problem-solving skills with attention to detail.
- Good communication and documentation skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Certifications such as CompTIA A+, Network+, Security+, Microsoft, CCNA, or equivalent will be an added advantage.
We are looking for dedicated and proactive Technical Support professionals who can deliver excellent customer service while resolving client queries efficiently. The ideal candidate should have strong troubleshooting skills, good technical understanding, and the ability to communicate effectively with clients.
Candidates with relevant EdTech experience will be highly considered.
Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.
Key Responsibilities:
· Connect with clients and resolve their queries via calls, remote desktop support, and other communication channels.
· Address and resolve tickets raised by clients for technical issues to ensure seamless operations.
· Assist in designing and implementing effective software solutions.
· Track user tickets and ensure timely resolutions.
· Coordinate with the development team for any new feature requirements.
Requirements:
· 1–2 years of EdTech preferably school ERP/CRM
· Excellent communication skills with fluency in English (mandatory)
· Strong presentation and interpersonal skills.
· Proficiency in Microsoft Office (Excel, Word, etc.).
· Strong analytical and problem-solving abilities.
· ERP certification (e.g., “Data Analyst”) is a plus.
What We Offer
• Fixed CTC
• Annual Off site Retreats
• Rapid career growth with structured training and on-the-job mentorship
• Opportunity to impact the lives of learners via tech.
• Monthly Trainings & Skill Development to sharpen product expertise
• Employee of the Month & Rewards & Recognition Programs
• Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture
Javascript
HTML/CSSTechnical Support Engineers (TSE) make up a small, talented, and dedicated global team providing an important part of the Pendo experience through guidance and consulting to customers. We pride ourselves on prompt responses to customers with a range of technical capabilities to ensure the success of customers across our web and mobile features as part of the Engineering organization. While the entire company has a customer focus, TSEs make champions out of our customers and provide a partnership experience through professional and accurate technical support.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon