
MEET COMPASS
We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.
Role Expectations
- Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Documents incidents and resolutions and provides updates to the knowledge base where applicable
- Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.
Qualifications
- 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
- Strong technical proficiency in hardware and networking
- Good understanding of security best practices in a regulated business.
- Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
- Experience in POS troubleshooting is an edge, ALOHA experience is a plus
- Exceptional English communication skills (written and spoken)
Technology Requirements
- A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
- Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
- All agents must have a working camera to be used during training sessions and 1:1 conversation.
- Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
- Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
- All agents will be required to install third-party software in order to run the screen capture module:
- Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
- All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
- Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
- Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
- RAM: 16 GB
Benefits:
- A fully remote work environment
- This is currently a contract position, offering competitive wages
- Comprehensive training on our products and services.
- Career development opportunities, including internal promotions.
- A positive and growing work culture that values diversity and inclusivity.

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Job Title: Project Manager
Location
Noida, Uttar Pradesh (On-site/Hybrid)
Employment Type
Full-time
Job Summary
We are looking for an experienced and proactive Project Manager to lead cross-functional teams, manage project execution, and ensure projects are delivered on time, within scope, and within budget. The ideal candidate has strong leadership, communication, and problem-solving skills, with the ability to coordinate multiple stakeholders and drive successful project outcomes.
Key Responsibilities
- Plan, execute, monitor, and successfully deliver projects from initiation to closure.
- Define project scope, objectives, timelines, budgets, and deliverables.
- Coordinate with internal teams, clients, vendors, and other stakeholders.
- Develop detailed project plans and track progress against milestones.
- Identify project risks, create mitigation plans, and resolve issues proactively.
- Monitor project budgets and resource allocation.
- Conduct regular project status meetings and prepare progress reports.
- Ensure quality standards and project governance are maintained.
- Manage changes in project scope, schedule, and costs.
- Maintain project documentation and ensure compliance with organizational processes.
- Support continuous improvement by identifying opportunities to enhance project management practices.
Required Qualifications
- Bachelor's degree in Engineering, Business Administration, Management, or a related field.
- 3–8 years of experience in project management.
- Proven experience managing multiple projects simultaneously.
- Strong knowledge of project management methodologies (Agile, Scrum, Waterfall, or Hybrid).
- Excellent communication, leadership, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Proficiency in Microsoft Project, Jira, Asana, Trello, Monday.com, or similar project management tools.
- Advanced knowledge of Microsoft Excel and PowerPoint.
Preferred Qualifications
- PMP, PRINCE2, Certified Scrum Master (CSM), or Agile certification.
- Experience working with cross-functional and geographically distributed teams.
- Client-facing project management experience.
Key Skills
- Project Planning
- Stakeholder Management
- Risk Management
- Budget Management
- Team Leadership
- Agile & Scrum
- Waterfall Methodology
- Project Scheduling
- Resource Planning
- Vendor Management
- Communication Skills
- Problem Solving
- Microsoft Project
- Jira
- MS Office
What We Offer
- Competitive salary
- Performance-based incentives
- Career growth opportunities
- Collaborative work environment
- Health and other employee benefits
- Learning and development opportunities
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Experience: 2–4 Years
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Job description
About NuVeda:
NuVeda is the strategic growth partner for any organizations providing Learning & Development Solutions. We help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
We promise an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Responsibilities
· Full Stack Development.
· Design, Develop and Deliver complete software systems end-to-end.
· Collaborate with engineers, PMs and designers, to quickly ship new front-end experiments.
· Take on tough design and product problems while working cross-functionally across design and engineering to polish the product experience.
· Solve complex performance problems and architectural challenges.
· Thrive in a culture of continuous improvement by optimizing web products and related components to achieve and maintain high performance of business applications.
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· 2 - 3 years of working experience in professional Web Development.
· 1 -2 yrs experience in VueJs preferred.
· Excellent working knowledge of php and codeigniter.
· Excellent Software Design and Architecting capabilities.
· Complete familiarity with client-side scripting and JavaScript frameworks, including jQuery.
· Complete familiarity and expertise in web markup, including HTML5, CSS3.
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Senior Business Development Executive - Inside Sales
Company Profile:
YaClass is a European Edtech organization that expanded to India in 2019. The company specializes in training students in classes 6 to 10 in Math, Science, English, etc. Our platform offers personalized learning experiences through AI-driven software and professional mentoring.
Job Description:
- Connecting with clients(students & parents) and fixing demo sessions with our mentoring team through calls, messages & emails
- Building a strong connection with(clients) students and parents, rapport building, analyzing goals, needs, and capabilities of clients
- Following up with clients for clearing their concerns and negotiations
- Meeting sales and revenue goals as per the sales plan (weekly and monthly)
- Clear documentation of the entire customer journey with precise reasoning in each stage of the sales funnel
- Reporting accurate sales data to the management as required
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5 days per week, 2 days off per week(fixed)
Job requirements:
- Must have a good understanding of B2C inside sales processes & metrics
- Minimum 1 year of B2C Inside Sales/Tele-Sales experience
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- Experience in collaborating with teammates, and other departments to accomplish tasks
- Adept at working with Google Suite(docs,sheets,slides)
- Excellent verbal & written communication skills in English & Tamil
- Experience in working in a fast-paced work environment
- Strong objection handling and negotiation skills
- Revenue focused work-ethic
Package : Up-to 5LPA(fixed) + Incentives
Work Location : Chennai(Hybrid)
Perks:
- Performance-based weekly incentives
- Performance-based quarterly appraisals
- Performance-based quarterly promotions
- 2-week fixed holidays(vacation) every year
*Terms and conditions apply
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