IT Manager

About Solutionara

Solutionara is a U.S.-headquartered IT Consulting & Technology Services firm with a rapidly growing Global Delivery Center in Noida, India. We specialize in enterprise integration, data platforms, cloud engineering, and digital experience technologies. Our clients trust us to modernize their technology landscape, streamline operations, and build data-driven digital products.

At Solutionara, we operate with a builder mindset — high ownership, hands-on problem solving, and a culture where innovation is not a slogan but a standard. If you want to grow in an environment where your work contributes to real enterprise systems and digital platforms, you will thrive here.

Location: Noida, India (On-site – Global Delivery Center, Sector 62)

Experience: 6 – 10 years

Employment Type: Full-time

Role Summary

The IT Systems & Endpoint Lead will be responsible for managing and overseeing Solutionara's endpoint environment, user access, and core IT systems across cloud and on-premise infrastructure. This role combines hands-on system administration with operational ownership, ensuring endpoint compliance, identity governance, and reliable IT operations across the organization. The ideal candidate will act as a key operational anchor, driving stability, enforcing IT policies, and supporting a secure and scalable environment.

Key Responsibilities

Endpoint & Identity Ownership

• Own user identity and access management across Microsoft Entra ID and hybrid Active Directory
• Manage and enforce endpoint compliance using Microsoft Intune
• Ensure consistent enforcement of MFA, Conditional Access, and device policies
• Maintain role-based access control (RBAC) and support periodic access reviews

Infrastructure & Systems Management

• Oversee Windows Server environments and core infrastructure services
• Administer Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
• Drive patch management, system health monitoring, and uptime reliability
• Identify and implement automation opportunities using PowerShell

IT Operations & Support Oversight

• Handle complex L2/L3 issues and provide escalation support
• Guide junior IT staff or vendors for L1/L2 support activities
• Oversee device provisioning, onboarding, and lifecycle management
• Ensure accurate asset tracking and IT documentation

Security & Compliance Execution

• Ensure enforcement of endpoint security policies (Defender, BitLocker, compliance baselines)
• Support Conditional Access, identity security, and policy enforcement
• Participate in audit readiness, compliance checks, and documentation
• Monitor risks and escalate security gaps proactively

Network & Access Coordination

• Oversee LAN, VPN, and Wi-Fi operations in coordination with network partners
• Maintain access control records, VLANs, and network documentation
• Troubleshoot and resolve advanced connectivity issues

Qualifications & Skills

Education & Experience

• Bachelor's degree in Computer Science, IT, or related field
• 6–10 years of experience in IT infrastructure, endpoint management, or system administration

Core Technical Skills

• Strong hands-on experience with Microsoft Entra ID, Intune, Windows Server, and Microsoft 365
• Experience managing endpoint compliance and identity access
• Solid understanding of Conditional Access, MFA, and access governance
• Good knowledge of networking fundamentals (LAN, VPN, firewall basics)
• Experience with ITSM tools (JIRA, ServiceNow)
• PowerShell scripting for automation and reporting

Preferred Skills

• Exposure to Microsoft Defender (Endpoint / O365)
• Understanding of basic security best practices and audit requirements
• Experience supporting compliance or audit activities

Certifications (Preferred)

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Modern Desktop Administrator (MD-102)
• CompTIA Security+ / Network+
• ITIL Foundation

Soft Skills

• Strong ownership and accountability mindset
• Good communication and stakeholder coordination skills
• Ability to mentor junior team members
• Structured problem-solving and decision-making ability
• Ability to operate in a fast-paced, evolving environment

Job Title: Chief Manager – IT Infrastructure & Security

Location: Gurgaon

Experience: 12+ year in same

Qualification: B.Tech/MCA

Preferred Certifications: Palo Alto PCCSE, CyberArk, Nutanix NCP, VMware VCP, CCNP.

Must have exp in Server, network, firewall, edr, virtualization system (vm-ware, dutanix)

Technical Experience Required:

• AWS (Amazon Web Services) and/or Microsoft Azure
• VMware ESX / ESXi
• Windows Server
• Active Directory (AD)
• Kaseya
• DNS & DHCP
• Forcepoint / Websense
• Kaspersky AV
• Cisco networking
• SAN (Storage Area Network)
• Core Networking Tech: VoIP (Voice over IP), VPN (Virtual Private Network), TCP/IP, WAN/LAN/WLAN routing, and switching protocols.

Key Deliverables

Infrastructure Architecture & Operations

• Own the scoping, architecture and design of new infrastructure that will support the business.
• Administer HP Infrastructure, Nutanix HCI, Dell VxRail, VMware, Windows and Linux environments.
• Architect, monitor and maintain Active Directory services, File Services, Server Infrastructure and WAN/LAN/WLAN supporting business-critical systems.
• Be responsible for server, storage, network, security and monitoring hardware, software and services, ensuring they are optimised for availability, stability, integrity, performance and scalability.
• Forecast demand for storage, computing and network capacity, and take appropriate action before capacity limits are reached.
• Maintain IT hardware and software — including servers, peripherals, network nodes, terminals and wiring — manage equipment inventory and the hardware life cycle.

Network & End-User Computing

• Manage LAN/WAN, VPN, Cisco routing/switching and Cisco Meraki WiFi environments.
• Troubleshoot and quickly resolve network issues.
• Oversee end-user computing — laptops, desktops, printers, AV devices, iOS devices/iPad, MDM and endpoint management — and end-user support operations across Head Office, Stores and Warehouse. Security, Identity & Compliance
• Manage Palo Alto firewalls, SentinelOne EDR/XDR, CyberArk PAM, GTB DLP and Forcepoint/ForceScout security platforms.
• Perform regular security monitoring to identify any possible intrusions.
• Manage certificate/PKI and domain/DNS services, including issuance, renewal, rotation and revocation.
• Establish and maintain corporate IT infrastructure standards for configuration and security.
• Ensure IT governance, audit and compliance requirements are met.

Continuity, Backup & Performance

• Define, implement, test and maintain data back-up and recovery protocols to ensure availability.
• Drive business continuity, backup, disaster recovery and infrastructure modernisation projects.
• Be accountable for measuring and optimising application and infrastructure performance, and lead recovery actions after system failures.
• Monitor and maintain infrastructure stability against defined KPIs.

Leadership, Vendor & Governance

• Provide support to, manage and train the IT Infrastructure team.
• Manage vendor relationships, budgets, SLAs and team performance.
• Project-plan with clear and concise communication methods.
• Prepare and maintain documentation of the IT infrastructure.

Additional Technical Competencies

The candidate must have experience in one or more of the following areas:

Network & Infrastructure Engineering

• Proficient understanding of IP networking: Cisco, TCP/IP, Window Server, Network Security, Cloud Servers that includes technical and functional understanding of network security, VOIP, WAN, LAN, and internet routing and switching protocols, wireless and VPN capabilities.
• Demonstrated Data Center/Server Room build out experience (Power, Network, Cooling, etc...).
• Expertise in VMware ESX, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows).
• Experience in managing VMware environment.
• Experience in managing cloud-based infrastructure like AWS/Azure.
• Expertise in windows environment in domain/Forrest/DNS/DHCP. System Administration & Maintenance
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Use of system management tool Kaseya and development of new scripts in this tool for deployment of policies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Manage processes to Create, change, and delete user accounts per request from HR.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Security, Backups & Data Protection

• Skilled in managing websense/forcepoint DLP/Web security.
• Experience in managing Kaspersky antivirus system.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Closely monitoring and developing the procedures for backups of the servers.
• Perform regular file archival and purge as necessary.

Monitoring, Testing & Troubleshooting

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Daily monitor the Server Event Logs, Firewall and other security equipment logs and also the logs of scheduled archival software.
• Test the operating system software, the networking software and also the computer hardware.
• Must possess the initiative to resolve issues before they become critical.

Project Management & Documentation

• To assist IT Head for technical issues on various projects such as support on testing, rolling out and execution of projects.
• Strong written communication skills including documentation.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Position: Manager – Information Security

Experience: 8+ years (with minimum 3 years in leadership roles)

Location: Gurgaon

Qualification: Bachelors in IT/Computer Science; Preferred: MBA, CISSP, CISM, CISA, ISO 27001/27701 Lead Auditor and Lead Implementor

Key Responsibilities:

? Lead the design, implementation, and continuous improvement of the enterprise-wide ISMS and PIMS programs.

? Develop and manage the InfoSec strategy aligned with business goals and regulatory requirements (ISO 27001:2022, ISO 27701:2019, DPDPA, IT Act, CERT-In).

? Oversee security risk assessments, audits, and remediation plans across IT and business units.

? Manage a team of security professionals; mentor, coach, and evaluate performance.

? Collaborate with Legal, Compliance, IT, and Business stakeholders to ensure security by design.

? Lead incident response, RCA, and post-mortem reviews.

? Drive security awareness and training programs across the organization.

? Manage security budgets, vendor relationships, and contract negotiations.

Technical Skills:

? Strong knowledge of IBM QRadar SIEM, GTB DLP, CyberArk PAM, Wiz CNAPP, Sentinel One EDR, Qualys VA and other PT tools.

? Experience in cloud security governance (Preferred on AWS and Azure; Good to have GCP).

? Experience of MITRE ATT&CK, NIST CSF, CIS Controls, OWASP Top 10.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

website: www.glansolutions.com

IT Systems Engineer

Location: Bengaluru, India · On-site | Experience: 5+ years in IT systems / infrastructure

Department: IT & Information Security | Employment Type: Full-time | Reports To: Engineering Leadership

Focus: Own the identity, endpoints, network, and compliance backbone that powers immersive technology at

scale.

The Mission

About Metadome.ai

Metadome.ai is an immersive 3D & XR technology company that enables cloud-based, photorealistic, and captivating customer experiences for brands. Our technology offers a complete stack for creating immersive 3D & XR applications with omni-channe deployment across both in-store and digital touchpoints, and over a multitude of devices. These experiences span a spectrum of use cases across the automotive, home décor, fashion, and cosmetics & accessories sectors. Our flagship automotive platform — Autodome — enables unprecedented photorealistic, cloud-based immersive 3D & XR applications that cover the entire pre-retail funnel, empowering brands to launch products virtually and drive awareness, engagement, and bookings among modern automotive consumers. Today, we are trusted partners to leading brands across the globe — including Unilever, MG Motor, Lexus, Asian Paints, Tata Motors, and Royal Enfield, among others. We have also partnered with the likes of TCS, SAP , and PwC, and are an active voice in the XR community, including the

Metaverse Standards Forum and the VR/AR Association.

About the Role

We are looking for a hands-on IT Systems Engineer to own and run the technology backbone that keeps our teams productive and our data secure. You will be the single point of accountability for IT operations and information security across a multi-location business where 24x7 systems availability is core to how we operate — managing identity, endpoints, network, and our cloud workspace, while operating and continuously hardening our GDPR, SOC 2, and ISO 27001 compliance posture.

This is a builder-operator role, not a supervisory one. We run a tight ship on security and compliance, and we expect you to have personally implemented and operated the systems and controls described below — you should know them inside out, down to the configuration, the evidence, and the edge cases.

Core Responsibilities

● Identity & Access Management — JumpCloud:

○ Own the JumpCloud directory end-to-end: user lifecycle (joiner / mover / leaver), groups, and organizational structure.

○ Administer SSO, enforce MFA, and configure conditional and device-based access policies across all SaaS applications.

○ Manage cross-platform device policies (macOS, Windows, Linux) via JumpCloud device management, including disk encryption and compliance baselines.

○ Integrate RADIUS / LDAP for Wi-Fi and application authentication.

○ Automate onboarding and offboarding to guarantee least-privilege access and clean, auditable deprovisioning.

● Google Workspace Administration — GWS:

○ Administer the Google Workspace tenant: users, groups, organizational units, and email routing.

○ Configure and enforce security controls — 2-Step Verification, context-aware access, DLP rules,

and sharing / visibility policies.○

○ Manage retention, eDiscovery, and legal holds through Google Vault. Optimize licensing and SaaS spend across Workspace and other portals.

Endpoint & Threat Protection — Sophos:

○ Deploy, configure, and manage Sophos Central (Intercept X / XDR) across all endpoints and

servers.

○ Monitor alerts, triage threats, and lead incident detection, response, and remediation.

○ Maintain endpoint encryption, web / application control, and device-hardening standards.

○ Where Sophos Firewall is in use, manage firewall policies, IPS, and secure remote access.

Network, Firewall & Wi-Fi:

○ Design, configure, and maintain firewalls, VLAN segmentation, VPN, and secure remote access.

○ Administer enterprise Wi-Fi and wired networks (switches, access points), including

RADIUS-backed authentication.

○ Manage LAN / WAN connectivity, ISP relationships, and network performance and uptime.

○ Implement network monitoring, intrusion detection, and centralized logging.

Hardware, Software & Asset Management:

○ Own the full hardware lifecycle — procurement, provisioning / imaging, maintenance, repair, and

decommissioning.

○ Support a mixed fleet of macOS, Windows, and Android devices, including high-performance workstations and XR / VR hardware used by our creative and engineering teams.

○ Maintain an accurate hardware and software inventory and asset register.

○ Manage software deployment, patch management, and license compliance.

Security, Risk & Compliance — GDPR · SOC 2 · ISO 27001:

○ Operate and continuously improve the company's Information Security Management System

(ISMS).

○ Own day-to-day compliance for GDPR, SOC 2 (Type II), and ISO/IEC 27001 — including control

implementation, evidence collection, and continuous monitoring.

○ Conduct risk assessments, internal audits, periodic access reviews, and vendor security / DPA

assessments.

○ Serve as a primary point of contact during external audits and customer security reviews.

○ Maintain security policies, records of processing (RoPA), DPIAs, and incident / breach-response

runbooks.

○ Drive security-awareness and phishing-simulation programs across the organization.

IT Operations & Support:

○ Ensure 24x7 high availability of core systems and meet defined uptime and SLA metrics.

○ Provide escalation-level troubleshooting and support across macOS, Windows, and Android.

○ Manage backups, disaster recovery, and business-continuity testing.

○ Coordinate internal teams and third-party vendors to deliver IT projects on time and within

budget.

○ Maintain documentation, runbooks, and standard operating procedures.

○ Own and report on the IT budget and asset allocation.

Required Skills & Experience

● 5+ years in IT systems / infrastructure engineering — with direct, hands-on ownership of the systems

below rather than purely supervisory exposure.

● JumpCloud — demonstrated hands-on expertise across identity, SSO, MFA, and device management.

● Google Workspace (GWS) — deep admin-console experience including security, DLP , and Vault.

● Sophos — hands-on endpoint / XDR administration and threat response.

● Networking — firewall configuration, Wi-Fi, VLANs, VPN, LAN / WAN, and RADIUS / LDAP fundamentals.

● GDPR, SOC 2 & ISO 27001 — hands-on — you have personally taken an organization through at least one

full audit / certification cycle and know the controls, evidence, and auditor expectations inside out.

Cross-platform support — proven troubleshooting across macOS, Windows, and Android in a 24x7, multi-location environment.

System security — solid grasp of IDS / IPS, endpoint hardening, encryption, and backup / recovery.

Education — B.Sc. / B.Tech in Information Technology, Computer Science, or a related discipline.

Mindset — strong documentation discipline, ownership, resourcefulness, and a structured, problem-solving approach.

Preferred Qualifications

●Relevant certifications — e.g., ISO 27001 Lead Implementer / Auditor, CompTIA Security+ / Network+, or vendor certifications from JumpCloud and Sophos.

●Experience with compliance-automation platforms such as Sprinto, Vanta, or Drata.

●Scripting and automation for IT operations (Bash, PowerShell, or Python).

●Experience in a fast-paced SaaS or technology company serving enterprise and global clients.

●Familiarity with supporting creative, 3D, or XR workflows and high-performance computing environments.

Why Join Us

You will own the systems and security posture of a company building category-defining immersive technology for some of the world's most recognizable brands. It is a high-trust, high-ownership role with the autonomy to design things properly — and the visibility that comes with keeping a security- and compliance-first business running

flawlessly.

Company Name: Money Honey Financial Services Pvt Ltd Company Profile: We are a one-stop financial services shop, widely known for quality of its advice, personalized service and cutting-edge technology. We started our journey in 2008. Currently we are serving more than 50,000 investors with a team of 100 members. Our core product offering is mutual fund, FD, Govt. Bonds, Debenture, etc. Role Description: This role directs the entire IT infrastructure, software engineering, and digital transformation strategy to support secure, scalable, and compliant technology and business operations.  

Skills and Experience Required:  15+ years in IT delivery, application development, and enterprise architecture, with leadership tenure in regulated financial environments.  Strong background in enterprise application architecture, cloud migrations (AWS/Azure/GCP), API integrations, and scalable database management using Microsoft and open source technology stack  AI / ML Strategy: identifying and implementing high-impact use cases for Generative AI, Agentic AI, predictive analytics, and process automation  Domain Expertise: Deep understanding of financial services (mutual fund, corporate fixed deposits, bonds etc.) and critical financial workflows  

Responsibilities:

  Strategic Technology Leadership: Define and execute the long-term technology vision, digital transformation roadmaps, and engineering strategies aligned with business growth.

  Application Development & Delivery: Oversee IT development functions, software product engineering, and core transaction platforms ensuring high availability and minimal downtime

 Infrastructure & Operations Management: Manage robust cloud and on premise infrastructure, network architecture, and 24/7 production support systems

 Governance, Risk & Compliance (GRC):Ensure adherence to ISO standards, regulatory frameworks, data privacy laws, and stringent cybersecurity standards Location: Goregaon (W), Ram Mandir road, Mumbai Work Model:

Work from office (all working days) 

 IT trouble support for Desktop/Laptop & workstation

 ✓ Server Hardware installation & OS installation for Servers

✓ AD/ADC creation with Policies for AD users across organisations as required

✓ L1/L2/L3 Network Security configuration and Policy management

✓ LAN/WAN management & Policy Firewall management

✓ VPN/P2P Management with network switches internal or different locations

✓ Antivirus and End point security Management

✓ Data Backup with Cloud or installation on NAS/SAN

✓ Virtual M/C (VPS) creation & management on premise or Cloud Server

✓ Backup & Restoration of Data & Files for Backup Data 

📢 We're Hiring | Cybersecurity Consultant | Gurugram

Role: Cybersecurity Consultant

Experience: 7+ Years

Location: Gurugram, Haryana

We are looking for experienced cybersecurity professionals with strong hands-on expertise in security operations, infrastructure security, vulnerability management and incident response.

🔹 Key Responsibilities

• Manage and strengthen security controls across enterprise IT infrastructure.
• Perform vulnerability assessments, remediation tracking and patch management.
• Monitor security alerts, investigate incidents and support threat hunting.
• Implement and manage SIEM, EDR and endpoint security solutions.
• Work on IAM controls, including MFA, SSO, RBAC and privileged access management.
• Support network security, including firewalls, IDS/IPS, segmentation and secure remote access.
• Assist with backup, recovery, disaster recovery and business continuity activities.
• Maintain security documentation, remediation evidence and audit compliance.

🔹 Required Skills

• 7+ years of relevant experience in cybersecurity, security engineering or security operations.
• Hands-on experience with SIEM tools such as Microsoft Sentinel, Splunk, QRadar or ArcSight.
• Knowledge of Microsoft security technologies, including Defender and Entra ID, is preferred.
• Experience with vulnerability management tools such as Tenable, Qualys or CrowdStrike Falcon.
• Strong understanding of incident response, threat hunting, network security and security remediation.
• Experience with EDR, IAM and enterprise security controls.

⭐ Preferred: OT/ICS security, IEC 62443, NIST frameworks, backup/DR and network segmentation experience.

📩 Interested candidates: Please share your updated cv at: snigdhaattheratebeanhr.com

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.

Position: Manager – Information Security

Experience: 10+ years

Location: Gurgaon

Qualification: Bachelors in IT/Computer Science; Preferred: MBA, CISSP, CISM, CISA, ISO 27001/27701 Lead Auditor and Lead Implementor

Key Responsibilities:

• Lead the design, implementation, and continuous improvement of the enterprise-wide ISMS and PIMS programs.
• Develop and manage the InfoSec strategy aligned with business goals and regulatory requirements (ISO 27001:2022, ISO 27701:2019, DPDPA, IT Act, CERT-In).
• Oversee security risk assessments, audits, and remediation plans across IT and business units.
• Manage a team of security professionals; mentor, coach, and evaluate performance.
• Collaborate with Legal, Compliance, IT, and Business stakeholders to ensure security by design.
• Lead incident response, RCA, and post-mortem reviews.
• Drive security awareness and training programs across the organization.
• Manage security budgets, vendor relationships, and contract negotiations.

Technical Skills:

• Strong knowledge of IBM QRadar SIEM, GTB DLP, CyberArk PAM, Wiz CNAPP, Sentinel One EDR, Qualys VA and other PT tools.
• Experience in cloud security governance (Preferred on AWS and Azure; Good to have GCP).
• Experience of MITRE ATT&CK, NIST CSF, CIS Controls, OWASP Top 10.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88 O2 74 97 43

Microsoft 365 Administration: Administer Microsoft 365 tenants, including Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and Microsoft 365 admin centres.

Migration Services: Plan and execute mailbox and file migrations, including Exchange on-premises to Exchange Online (hybrid, cutover, and staged), tenant-to-tenant migrations, and file server or Google Workspace migrations to SharePoint Online and OneDrive.

Exchange Online and Email Security: Configure Exchange hybrid environments, mail flow, connectors, SPF, DKIM, DMARC, and Exchange Online Protection.

Identity and Access Management: Manage Microsoft Entra ID, Entra Connect synchronization, multifactor authentication (MFA), Conditional Access, self-service password reset (SSPR), and licensing.

Endpoint Management: Deploy and manage devices through Microsoft Intune, including compliance and configuration policies, Windows Autopilot, application deployment, and Windows Update for Business.

Information Protection and Compliance: Implement Microsoft Purview controls, including Data Loss Prevention (DLP), sensitivity labels, retention policies, eDiscovery, and auditing.

Microsoft Security: Configure Microsoft Defender for Office 365 and Defender for Endpoint policies, investigate alerts, and support incident response.

Microsoft Teams: Configure Teams governance, Teams Phone, calling plans, and meeting room devices where required.

L2 Support and Incident Management: Resolve incidents and service requests within agreed SLAs and escalate complex issues to L3 teams or Microsoft Support with clear technical diagnostics.

Technical Documentation: Prepare design documents, migration plans, operational runbooks, and project handover documentation.

Knowledge Transfer: Conduct end-user training and administrator knowledge-transfer sessions.

Required Skills and Qualifications

3–5 years of hands-on experience with Microsoft 365 technologies.

At least 2 years of experience in customer-facing consulting or managed services.

Successfully delivered at least two end-to-end Exchange or Microsoft 365 migration projects.

Strong working knowledge of Exchange Online, Microsoft Entra ID, Microsoft Intune, and SharePoint Online.

Good understanding of on-premises Active Directory, Exchange Server, and DNS.

Hands-on experience with PowerShell, including Exchange Online, Microsoft Graph, and Entra modules.

Familiarity with migration tools such as BitTitan MigrationWiz, ShareGate, Quest, or native Microsoft migration tools.

Knowledge of ITIL processes and ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, or similar tools.

Strong written and verbal English communication skills, with the ability to communicate effectively with customer IT teams.

Certifications

Mandatory

Microsoft 365 Certified: Administrator Expert (MS-102).

Preferred

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).

Microsoft Certified: Identity and Access Administrator Associate (SC-300).

Microsoft Certified: Information Security Administrator Associate (SC-401).

Microsoft 365 Certified: Teams Administrator Associate (MS-700).

Good to Have

Experience with Microsoft 365 Copilot readiness assessments and rollout.

Basic knowledge of Microsoft Power Platform, including Power Automate and Power Apps.

Experience supporting UAE government or semi-government customers.

Arabic language proficiency.

Candidate Requirements

Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.

Available to join immediately or within 15 days.

A valid UAE driving licence is preferred for customer site visits.

Willing to work at customer premises and support occasional after-hours change windows.