Roles and Responsibilities – IT Support & Infrastructure Engineer (Brief Overview)
- System & Hardware Installation: Responsible for setting up and configuring hardware such as servers, workstations, and projectors, ensuring all devices are properly installed and functional.
- Network & Server Administration: Maintain and manage core IT infrastructure including servers, Cisco routers and switches, firewalls, LAN, and VPN connections to ensure uninterrupted network operations.
- Troubleshooting Support: Diagnose and resolve issues related to both data and voice networks, minimizing downtime and ensuring service continuity.
- Team Training & Technical Support: Train new staff on the IT environment and tools, and support the internal IT team with guidance and technical assistance as needed.
- IT Planning & Solutions: Analyze business requirements to plan IT infrastructure improvements and recommend effective technology solutions to address operational challenges.
- Operating System & Scripting Proficiency: Utilize strong knowledge of Windows and Unix/Linux environments along with scripting capabilities to automate and streamline IT tasks.
- Network Protocols & Security: Apply expertise in routing, switching, and network security principles to maintain efficient and secure IT infrastructure.
- Help Desk & Ticketing Management: Oversee IT support operations through ticketing systems, ensuring timely response and resolution of user issues.
- Data Center & Server Maintenance: Manage the upkeep of critical systems such as data centers, syslog servers, and proxy servers, ensuring optimal performance and compliance with standards.
Qualifications
- Bachelor's or Master’s Degree in IT or a related field.
- IT certifications (such as CCNA, MCSA, or CompTIA) are preferred.
- 3–6 years of hands-on experience in IT support roles with a focus on data and voice networks.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Invensis Technologies Pvt
About
Invensis Technologies is a leading IT-BPO service provider has been empowering clients around the world to achieve business transformation and growth through its services that boost process and operational efficiencies. We have been operating since 2000 with an office in Wilmington, DE, USA, and delivery centers in Bangalore, Hyderabad and Rajahmundry, India.
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Address: 1321, 100 Feet Ring Rd, Sarakki Extension, next to honda show room, Marenahalli, 2nd Phase, J. P. Nagar, Bengaluru, Karnataka 560078
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Full Stack Developer - Averlon