IT Head

Location: Hybrid (Bangalore)

Travel: Quarterly travel to Seattle(US)

Education: B.Tech from premium institutes only

Note: Only immediate joiners required/ 0 to 15 Days — no other applications accepted.

Role Summary

We are seeking top-tier Lead Engineers who can design, build, and deliver large-scale distributed systems with high performance, reliability, and operational excellence. The ideal candidate will be a hands-on engineer with expert system design ability, deep understanding of distributed architectures, and strong communication and leadership skills.

The Lead Engineer must be able to convert complex and ambiguous requirements into a fully engineered architecture and implementation plan covering components, data flows, infrastructure, observability, and operations.

Key Responsibilities

1. End-to-End System Architecture

• Architect scalable, reliable, and secure systems from initial concept through production rollout.
• Define system boundaries, components, service responsibilities, and integration points.
• Produce high-level (HLD) and low-level design (LLD) documents.
• Ensure designs meet performance, reliability, security, and cost objectives.
• Make informed design trade-offs with solid technical reasoning.

2. Component & Communication Design

• Break complex systems into independently deployable services.
• Define APIs, communication contracts, data models, and event schemas.
• Apply modern architecture patterns such as microservices, event-driven design, DDD, CQRS, and hexagonal architecture.
• Ensure component clarity, maintainability, and extensibility.

3. Communication Protocol & Middleware

• Design both sync and async communication layers: REST, RPC, gRPC, message queues, event streams (Kafka/Kinesis/Pulsar).
• Define retry/timeout strategies, circuit breakers, rate limiting, and versioning strategies.
• Handle backpressure, partitioning, delivery semantics (at-least/at-most/exactly once).

4. Data Architecture & Storage Strategy

• Architect data models and storage strategies for SQL and NoSQL databases, distributed caches, blob stores, and search indexes.
• Define sharding/partitioning, replication, consistency, indexing, backup/restore, and schema evolution strategies.
• Design real-time and batch data processing pipelines.

5. Operational Readiness

• Define observability (metrics, logs, traces) requirements.
• Collaborate with DevOps to ensure deployment, monitoring, alerts, and incident management readiness.
• Provide production support as a senior technical owner.

6. Leadership & Influence

• Lead technical discussions, design reviews, and cross-team collaboration.
• Mentor engineers and help elevate team practices.
• Influence technology direction and architectural standards.

Required Qualifications

• 10+ years of professional software engineering experience with strong backend and distributed systems background.
• Proven track record of leading large-scale architecture and delivery of production systems.
• Expert in system design with the ability to simplify ambiguity and craft robust solutions.
• Strong programming experience in one or more languages (Java, Go, Python, C++).
• Deep understanding of distributed systems, message streaming, queues, RPC/REST, and event-driven architecture.
• Experience with cloud platforms (AWS/Azure/GCP) and container technologies (Kubernetes/Docker).
• Strong communication, documentation, and leadership skills.

Preferred Skills

• Experience with large-scale messaging/streaming (Kafka/Pulsar), caching, and NoSQL.
• Experience designing for high availability, fault tolerance, and performance at scale.
• Mentoring and leading global engineering teams.
• Familiarity with observability tooling (Grafana, Prometheus, Jaeger). 

We are hiring a Java Production Support Engineer with hands-on experience in Java, Spring Boot, and Splunk. You’ll be responsible for ensuring smooth functioning of our production systems by proactively monitoring, troubleshooting, and resolving issues in real time.

Key Responsibilities

• Provide L2/L3 support for Java/Spring Boot-based applications in production.
• Monitor logs and system health using Splunk and other observability tools.
• Troubleshoot performance, latency, and availability issues.
• Perform root cause analysis (RCA) and work with dev teams for permanent fixes.
• Support incident and change management processes.
• Create and maintain runbooks and support documentation.

Must-Have Skills

• Strong knowledge of Java, Spring Boot, and REST APIs.
• Proficient in using Splunk for log analysis and monitoring.
• Good understanding of relational databases (SQL) and Linux commands.
• Experience with CI/CD tools (Jenkins, Git) and basic scripting (Bash, Python).
• Analytical thinking and excellent problem-solving skills.

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

• At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

What sets us apart from the rest?

With over 100 of the Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.

With a YoY growth of 300%, we have also been recognized among the top 50 fastest growing SaaS companies worldwide in the SaaS 1000 list and as a Market Leader by Gartner in the Digital Adoption space. 

We are pleased to have an Employee rating of 4.6 on https://www.glassdoor.co.in/Reviews/Whatfix-Reviews-E1016569.htm" target="_blank">Glassdoor and our Customer obsession can be seen in our reviews on platforms like https://www.g2.com/products/whatfix/reviews" target="_blank">G2 Crowd & https://www.gartner.com/reviews/market/customer-communications-management-software/vendor/whatfix/product/whatfix" target="_blank">Gartner Peer Insights.

The employees are happy, the customers are happy, but what about the investors? Take a look for yourself - http://www.sequoiacap.com/" target="_blank">Sequoia Capital || http://www.stellarisvp.com/whatfix-what-we-learnt-from-series-a-to-series-b-in-a-saas-business/" target="_blank">Stellaris || https://blogs.cisco.com/innovation/tomorrows-customer-experience-why-cisco-invested-in-whatfix" target="_blank">Cisco || https://eightroads.com/en/news/our-investment-in-whatfix" target="_blank">Eight Roads || http://www.helionvc.com/blog/we-are-pleased-collaborate-whatfix.html" target="_blank">Helion Ventures

“Hustle Mode ON” is something we live by.

Our Team:

The Engineering team at Whatfix provides end-to-end engineering throughput that forms part of core platforms and services that drive Whatfix's business.

Our team is responsible for creating the Customer Platform and everything around it - be it Analytics, Infrastructure, or Core Algorithms. The team owns and is responsible for all pieces that we design, build and support end to end for Whatfix product/ business.

Our product is built around a core of JAVA with enterprise businesses using the Whatfix system. On a monthly basis, millions of interactive guides are processed. Building, testing, and deploying to any of our environments are as simple as pushing a commit to a git branch. We like to keep our technology up-to-date. All of the technology is built and maintained by this small development team, so from day 1, the software you write will be used by people from all over the world.  

RESPONSIBILITIES:

• Design and develop highly scalable, reliable, and fault-tolerant systems for one of the world’s fastest-growing startups
• Work with business to define requirements
• Perform technical design and hands-on coding for development and enhancement efforts
• Develop new user-facing features
• Building reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Promote best practices in design and coding
• Conduct design and code reviews
• Understand the customer needs & implement
• Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner
• Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• Occasionally participate in customer demos & provide inputs wherever required
• Keep optimizing & automating mundane tasks

You'll be a core member of the team.

Individual growth is important to us. We schedule time every week to explore an interest or learn something new. Team members have also used it to do everything from learning new algorithms to playing with the new framework, to exploring what the new analytics layer could be used for. We also take some time each day to discuss what we're working on, and even pair programs to teach each other about parts of the codebase. There's no risk of stagnation in this job, you would still be hands-on after a few years.

REQUIREMENTS:

We are looking for a Front-End Engineer to help us scale and go deep on our technical capabilities.

• 4 -12 years of professional front-end development experience
• Hands-on experience with Front end technologies - JavaScript, Typescript, HTML, CSS
• Experience with React Ecosystem (React Router, Styled-components, Server-side rendering, Context API, React Hooks) is strongly preferred
• Experience with state management libraries such as Redux is a huge plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Experience in backend programming languages such as Java is strongly preferred 
• Experience in building Web applications using frameworks like Spring, Microservice architecture
• Work experience, preferably from internet companies, products, or startups
• Expertise in design principles and their application
• Strong verbal and written communication skills
• Fast Learner & a Team Player

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This person MUST have:

• B.E Computer Science or equivalent.

• In-depth knowledge of machine learning algorithms and their applications including practical experience with and theoretical understanding of algorithms for classification, regression and clustering.
• Hands-on experience in computer vision and deep learning projects to solve real world problems involving vision tasks such as object detection, Object tracking, instance segmentation, activity detection, depth estimation, optical flow, multi-view geometry, domain adaptation etc.
• Strong understanding of modern and traditional Computer Vision Algorithms.
• Experience in one of the Deep Learning Frameworks / Networks: PyTorch, TensorFlow, Darknet(YOLO v4 v5), U-Net, Mask R-CNN, EfficientDet,BERT etc.
• Proficiency with CNN architectures such as ResNet, VGG, UNet, MobileNet, pix2pix, and CycleGAN.
• Experienced user of libraries such as OpenCV, scikit-learn, matplotlib and pandas.
• Ability to transform research articles into working solutions to solve real-world problems.
• High proficiency in Python programming knowledge.
• Familiar with software development practices/pipelines (DevOps- Kubernetes, docker containers, CI/CD tools).
• Strong communication skills.

Experience:

• Min 2 year experience
• Startup experience is a must. 

Location:

• Remote developer

Timings:

• 40 hours a week but with 4 hours a day overlapping with the client timezone.  Typically clients are in the California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Job Description:

  *   Understand client requirements related to their IT needs and deliver qualified consultants.

  *   Source and screen potential candidates for openings.

  *   Establish relationships with consultants/contractors in specified region.

  *   Negotiate compensation, extend offers, facilitate the placement of candidates and solicit referrals of other qualified consultants.

  *   Submit qualified candidates to open job requirements.

  *   Meet or exceed weekly goal expectations.

  *   Would be responsible for effective usage of Internal Systems/Database for recording different stages in recruitment process.

Job Description:

We are looking for a Technical Writer with 2-4 years of experience in producing high-quality documentation that can contribute to the overall success of our products. The selected candidate will work collaboratively with developers, quality assurance engineers, product managers, and usability experts to make our products easier to understand and use.

Job Responsibilities:

• You will be responsible for authoring tasks, creation and integration of printed or electronic end user documentation
• Document ongoing software developments in applications, products, and services
• Develop user guides, technical specification documents, online help files, API documents, feature description documents, How-To articles, and other ad hoc documentation deliverables
• Contribute to process improvements for enhancing efficiency
• Demonstrate ability to communicate effectively with developers and SMEs to gather knowledge on functional requirements
• Create tutorials to help end-users use a variety of applications
• Create and maintain information architecture
• Provide estimates about documentation tasks to the Scrum Master
• Provide technical documentation for newly developed features on-time and as per the defined quality standards

Required Skills:

• 2 - 4 Years of Relevant experience in the field of technical documentation
• Knowledge of end-user documentation/product documentation/technical documentation
• Excellent technical writing skills
• Creative conceptual thinker
• Impeccable command over grammar with excellent communication skills 
• Proficient in working with XML editor, authoring and other graphics related tools like SnagIt, Visio, etc

About the Role:

Are you a talented & enthusiastic Android development expert with a love for mobile based technology and Open-Source communities? Would you like to work on a project with large social impact? Are you experienced with Databases on Android, creating developer APIs and complete Android applications? Are you comfortable leading a small team and interacting with stakeholders from customers and outside stakeholders? Then we would like to hear from you!

Key Responsibilities:

• Take part in the development and enhancement of an Open-Source SDK
• Be both an individual contributor with hands-on development responsibility, as well as a mentor and lead for a small developer team
• Contribute to the Open-Source community interaction, including participation in the discussion forums
• Review code contributions, review pull requests
• Create and maintain the documentation for the SDK
• Design and development a usable and functional Android reference app
• Hands-on Android development, including feature development, troubleshooting, debugging, problem solving and bug fixing
• Design and run your own unit test cases, integration test cases and test automation
• Analyze new requirements, investigate feasibility, suggest implementation options and estimate efforts timeline, dependencies and risks
• Collaborate closely with other development team members, including some being located at other parts of the world

Required Skills:

• 9+ years of experience in the software development industry
• 5+ years of experience in Android development
• 5+ years of experience in Java and/or Kotlin, with strong programming and software engineering skills
• Good understanding of Android related programming patterns and OS facilities, including activities, fragments, views, lifecycles and UI components
• Experience with SQLite database development
• Excellent communication skills, especially written
• Experience in creating software architecture and design document, as well as externally-focused technical documentations
• Readiness to work in a global team with contributors from different backgrounds, skills and locations
• Experience in leading small technical teams
• Bachelor’s degree in Software/Computer Engineering, Computer Science or related field, or comparable relevant experience

Preferred Bonus Skills:

• Experience in Design and Implementation of RESTful APIs
• Experience in Database design and implementation
• High proficiency in Kotlin, including multi-threading and synchronization (Kotlin coroutines)
• Experience in Open-Source development
• GitHub experience (Continuous Integration, GitHub routines)
• Real-life experience with mainstream commercial-grade mobile apps used by a broad user base (please provide links to app listings)
• Experience with Jetpack libraries (fragment library, recycler view)
• Familiarity with Java 8 libraries such as Java Time
• Hands-on experience in the Agile/Scrum development process
• Good understanding of OOPS concepts, design patterns, algorithms and data structures
• Good understanding of Material Design Language and human interface guidelines
• Experience with integrating mobile applications with cloud services

We are looking for people who have a passion for solving problems, can write exceptional code and don't shy away from challenges and new technology. Our products affect thousands of people everyday and we want someone who would love to contribute towards that end.

If you:

• Know how to write robust and reliable systems
• Have knowledge of managing and scaling for high volume traffic
• Are someone who enjoys execution of an idea as much as finding new and innovative ideas to solve problems
• Actively try to gain more knowledge and pass on knowledge to your peers

Then we are definitely a right match for you

What we expect from you:

• Excellent understanding of web applications.
• Good knowledge about AWS or similar services.
• Ability to quickly learn new technologies.
• Good understanding of the delivery pipeline in a team environment.
• Innovative and creative problem solving.
• Ability to understand and communicate across teams and departments.

What you will be doing:

• Work as a part of a team or individually.
• Build products that help us expand our portfolio and drive growth for the organisation.
• Take up ownership of the entire lifecycle of products.
• Help, mentor and guide interns, new joinees and other developers.
• Engage with the client and people from other departments to come up with the best solutions.
• Point out existing problems with our solutions, processes and architecture

What we look for:

• Should have used/contributed to popular Open Source Libraries and Tools
• Should have worked on web technology (Rails / SpringBoot / Django / NodeJs)
• Always on the cutting edge of technology.
• Ability to divide a larger problem into smaller pieces for everyone to work on.
• Process driven and detail oriented
• Should have mentored new joinees
• More than 3 years of relevant experience in the domain
• Should be able to work out of our Bangalore office.