Head of Sales

Project Overview

We’re building Express AI, a SaaS platform that allows small and medium-sized businesses (SMBs) to easily train and deploy their own dedicated AI agents for customer service, technical support, sales, and more.

Our vision is to give SMBs the power of enterprise-grade AI without complexity. You’ll help build the core platform that powers this – including agent training interfaces, web deployment, dashboards, and integrations.

Key Responsibilities

• Develop scalable full-stack features using modern JavaScript frameworks

• Build and maintain AI agent training modules (upload docs, FAQs, tone settings)

• Integrate OpenAI, Whisper, LangChain, and other LLM APIs

• Implement user-facing dashboards for chat/voices/social/email agent monitoring

• Design multi-tenant systems with admin-level controls

• Ensure reliability and scalability of the platform as we grow

Tech Stack

• Frontend: React.js, Next.js, TypeScript

• Backend: Node.js, Express, MongoDB (or Postgres), Redis

• AI & NLP: OpenAI API (ChatGPT, Whisper), LangChain, Python (optional)

• DevOps: Docker, AWS or GCP (basic familiarity okay)

• Other: WebSockets for real-time chat, REST APIs, Git

Role Type

• Full Stack Developer (preferred)

• Frontend or Backend specialists also considered, but must be willing to collaborate on both sides

Experience Level

• 3 to 6 years of professional experience

• Previous work with SaaS platforms, AI tools, or multi-tenant architecture is a big plus

Must-Have Skills

• Proficiency in JavaScript/TypeScript

• Strong experience with React.js and Node.js

• Experience working with REST APIs and building secure web apps

• Solid understanding of cloud deployment (AWS/GCP/Firebase)

• Ability to work independently, self-manage, and deliver in a fast-paced environment

Nice-to-Have Skills

• Familiarity with LangChain, OpenAI, AI agent frameworks

• Experience with voice/chat integration

• Prior experience building tools for SMBs or customer support systems

Engagement Type

• Full-time (preferred) or part-time with clear weekly availability

• Remote (India-based candidates only)

Why Join Us?

• Work on a cutting-edge AI platform solving real problems for real businesses

• Fast-moving, no-red-tape team environment

• Build something that will impact millions of small businesses globally

Job Description for Project Manager:

1.    Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.

2.    Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.

3.    Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.

4.    Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.

5.    Responsible for client receivables; planning and execution of monthly retention.

6.    Candidates with Project Management, Digital Marketing & Technical Skills Preferred.

7.    Preferred Location Noida.

8.    Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

9.    Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.

10. Achieves strategic customer objectives and account plans defined by company management.

11. Good relationship-building skills (internal, external, and cross-cultural).

12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.

13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.

14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.

What we are looking for-

· Excellent communication skills

· Must have Experience in Digital Marketing.

Why should you join us

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture

Job Location: Noida Sector 63

Job Profile: Project Manager

Job Timing: Night Shift 

About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

www.DigitalGuider.com

Venue: Graygraph Technologies, Second Floor, Block- A128, Sector 63, Noida.

Please don't hesitate to reach out to me, either through email or by calling me directly, if you have any questions or concerns. 

https://www.linkedin.com/in/yashika-thakkar-b236a0212/

About the company:

Our Client is a food platform based in India that focuses on bringing together digital-first brands, experiences, and retail destinations to cater to discerning consumers. Led by industry stalwarts, who previously operated Foodhall, a leading gourmet food retail chain in India, and former Managing Director of Future Consumer Limited, the company aims to shape the narrative around food in the country.

To further enhance its presence, the company is opening a chain of retail stores targeting young gourmet food lovers in Delhi NCR, Mumbai, and Bangalore. These interactive spaces will offer epicurean treats for cooking, eating, and entertaining, and will feature better-made, new-to-market products and new-age brands. Orders placed on digital platforms will be fulfilled through a same-day home delivery network, and the stores will be supported by state-of-the-art commissaries in the three cities.

Our client is backed by a venture-backed, digital-first brand development platform. They partner with passionate entrepreneurs to build authentic, profitable, and experience-led brands that cater to the new generation of Indian consumers. Their team combines their collective learning and experience with data science, digital ethnography, and technology platforms to create brands that connect with consumers.

What you’ll be doing?

• Fluent in Backend web application development (Node.JS, PHP with good knowledge of Magento).
• Fluent in Database (MySQL, NoSQL, MongoDB) design and management.
• Substantial experience with high throughput web services.
• Experience in using cloud platforms like Amazon.
• Knowledge of Frameworks like Express, Koa, Zend, etc.
• Basic Understanding of Front End development (JavaScript, CSS, Ajax, React.JS, Boot Strap, HTML 5)
• Fluent in various automation testing, performance testing, and deployment tools.
• Decent Understanding of Working on Agile Software Development Methodology.

What you’ll bring?

• We are looking for an experienced Back End developer to be part of a diverse, fast pace and energetic team.
• The candidate will be expected to design a scalable client-server framework, build database-intensive reporting modules, scalability and reliability of existing applications and services, and provide troubleshooting and 2nd-tier support for existing applications.
• The candidate should be a self-starter, who is proactive, positive, flexible, and a good team player.
• Minimum qualifications: B.Tech./B.E. in CS, IT, or ECE from a reputed college. 1-3 years of experience in Backend software development

Why work with us?

• You will be part of our founding team and get your hands dirty in the 0-1 stage of building a D2C brand.
• You will work with a solid set of people from diverse backgrounds.
• You will independently lead projects and have ownership of your deliverables.
• You will be pushed out of your comfort zone and watch your learning curve spike

Key Responsibilities:

•  Develop and implement HR strategies and initiatives aligned with the overall business strategy.
•  Bridge management and employee relations by addressing demands, grievances or other issues
•  Manage the recruitment and selection process.
•  Support current and future business needs through the development, engagement, motivation and preservation of human capital.
•  Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.

Requirements:

• Proven working experience as HR Manager or other Sr HR Executive.
• People-oriented and results-driven.
• Demonstrable experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Ability to architect strategy along with leadership skills.
• Excellent active listening, negotiation and presentation skills.
• Competence to build and effectively manage interpersonal relationships at all levels of the company.
• In-depth knowledge of labour law and HR best practices.
• Degree in Human Resources or related field.

Working Hours: 7 PM- 4 AM || Mon- Fri

Working Location: Alkapuri, Vadodara

Roles & Responsibilities

• Devise creative and engaging social media strategies following the design thinking process.

• Build user personas to create understanding and empathy with target audience.

• Manage the day-to-day handling of all social media channels such as LinkedIn, Facebook, Twitter, Instagram and YouTube.

• Craft engaging multimedia content across multiple social media platforms.

•  Build key relationships with influencers across social media platforms.

•  Manage social media communities by responding to social media posts and developing discussions.

•  Monitor, track, analyze and report on performance on social media platforms using tools such as Google Analytics and Facebook insights.

• Research and assess the latest trends and techniques to find new and better ways of measuring social media activities.

•  Analyze competitor activities.

•  Set targets to increase brand awareness and customer engagement.

Key Skills:

Digital Marketing, Social Media Ads Campaign Management, Social Media Marketing (SMM), SEO, Marketing Strategy, Content Strategy, Search Engine Marketing (SEM), Content Marketing, MS Office

Your duties include

• Database development using T-SQL on MS SQL Server
• API Development using ASP.Net WEB API and C#
• R & D for available solutions and 3rd party API integrations
• Comparative Analysis of different approaches and finding optimal solutions
• Supporting existing applications in SQL, ASP.NET WEB API, C#, Angular or TypeScript

SKILLS

• Should have hands-on Experience in .NET Core, Asp.Net, MVC, Entity Framework, SQL Server with Good Communication skills.
• Use Microsoft technologies: C#, ASP.NET, SQL, MVC, and Microsoft Workflow to develop technical solutions to complex problems that require the regular use of ingenuity and creativity
• Design, code, test, debug and document software according to the functional requirements
• Develop, maintain and support programs/tools for internal and external clients
• Analyse, diagnose and resolve errors related to their applications
• Help define project plans requiring software development and hardware installations
• Provide technical and project management expertise across multiple areas of application development
• Investigate operational or systematic problems and user queries as required.
• If the candidate has experience in MVC / Angular / Azure / Xamarin, it would be an added advantage.

Education

Bachelor’s or Master’s degree in Computer engineering or relevant field
Students working towards their degree and with sufficient experience will be considered.
Qualifications-BCA, BE/B.Tech(Information Science/Technology (IS/IT)), MCA, ME/M.Tech(Information Science/Technology)

About the role:

As a product engineer I/II, you will be responsible for continuous improvement of Cashfree experience for all our customers and end- users. You will dream big but identify and take small steps towards achieving that goal. You will receive great feedbacks at every step of the development cycle from your peers to our customers and end- users.

You may be working on architecting the money disbursement flow or creating most- friendly interface for consumer payment. All our engineers identify as generalist and building products that are useful and delightful are core to our engineering culture.

You're more than a coder. You wil be part of entire product process, from conceptualizing till post- launch evaluation. You should have deep empathy for the users to minimize the gap between what we build and what they need. Have sound judgement to balance between code writing speed and it's maintainability. Knowledge of variety of server- side/ frontend frameworks is desirable but not compulsory