HR Operations Associate

Job Description: Head – Pre-Sales

Location: Chennai

Experience: 12–15 years

Reporting To: Head – Sales & Marketing

Role Objective - lead and scale the pre-sales engine to drive qualified lead generation, conversion readiness, and seamless handover to sales — ensuring speed, quality, and consistency in customer engagement across all projects.

Key Responsibilities

1. Lead Management & Conversion Engine

Own end-to-end lead lifecycle (inbound, outbound, digital, channel partners)

Design and optimize lead qualification frameworks

Ensure speed-to-lead and response SLAs are met consistently

Drive lead-to-site visit and site visit-to-booking conversion improvement

2. Pre-Sales Operations & Process Excellence

Build and standardize pre-sales SOPs, scripts, and workflows

Establish call quality frameworks and audit mechanisms

Drive CRM discipline, data hygiene, and funnel visibility

Ensure zero leakage across the funnel

3. Team Leadership & Capability Building

Lead, hire, and scale high-performing pre-sales teams

Set daily/weekly targets and performance metrics

Coach team on objection handling, product pitch, and closure readiness

Drive a performance culture (not activity-based, outcome-based)

4. Marketing Alignment & Campaign Effectiveness

Work closely with marketing to improve lead quality

Provide real-time feedback on campaign performance

Influence targeting, messaging, and channel mix

5. Customer Experience & Engagement

Ensure consistent and high-quality first interaction experience

Design structured follow-up journeys

Minimize lead drop-offs and improve customer responsiveness

6. Analytics & Reporting

Track and report:

Lead source effectiveness

Conversion ratios (stage-wise)

Cost per qualified lead

Build predictive insights for demand and conversion trends

Key Metrics (KPIs)

Lead-to-site visit conversion %

Site visit-to-booking conversion %

Speed-to-lead (TAT)

Lead aging & follow-up adherence

Cost per qualified lead

CRM data accuracy %

Team productivity (per executive)

Must-Have:

12–15 years in real estate pre-sales / inside sales

Strong exposure to residential projects (apartments/villas/plots)

Proven track record of handling high-volume lead funnels

Hands-on experience with CRM systems (Salesforce, Zoho, etc.)

Strong team handling (10–30 members)

Good-to-Have:

Experience in digital-first lead environments

Exposure to channel partner ecosystems

Analytical mindset with data-driven decision making

Position Overview:

We are seeking a highly skilled and motivated Identity and Access Management (IAM) Developer/IAM Engineer to join our dynamic team. The successful candidate will be responsible for designing, implementing, and maintaining robust IAM solutions that ensure secure access to our systems and applications. This role involves collaborating with various teams to understand their requirements and deliver scalable and efficient IAM systems.

Key Responsibilities:

• The technical developer must comprehend and implement customization based on specifications in business requirement documents or sprint tasks.
• They should review the solution with the business analyst before presenting it to external stakeholders or deploying it to any production environment.
• All customizations, fixes and tests are correctly documented with all related scenarios, evidence and stored in the corresponding folders/ tools.
• All deployments must adhere to application factory guidelines and be validated by team members.
• Developers are responsible for productive system deployments using the ‘4 eyes principle’, ensuring dual verification. Accurately and methodically complete all required information in predefined templates for cutover plans, system testing, UAT, change requests, and application team communications as instructed.
• Comprehend existing template content, make necessary updates, ensure team alignment, and address issues before submitting to the application team for review.
• Maintain frequent communication with team members to report progress, ensure alignment, and promptly address any issues or blockers encountered.
• Prepare and internally review test data for demo/ UAT sessions with the application team, ensure sessions are recorded and structured logically, and assess all feedback received for potential integration.
• Assess feasibility, develop configurations, prepare test data, conduct demo and UAT sessions, create production deployment documents, submit change requests, execute go-live, and facilitate handover to Operations.

Required Qualifications:

• Have a minimum of 2 years of hands-on experience with the identity product (Saviynt EIC 23.x/24.x)
• Possess comprehensive understanding of Saviynt IGA architecture, with practical experience in application onboarding, workflow implementation, Segregation of Duties (SOD), certifications, and custom jar development.
• Know and have experience working in agile environments (Scrum), being capable of following the existing protocols and ceremonies that will be part of the day-to-day basis.
• JSON working knowledge.
• Build SQL queries when required (MySQL 8.0 as backend)
• Knowledge of APIs (SOAP, REST)
• Capable of using tools to consume APIs like Postman or SOAP UI
• Basic knowledge on directory services and applications like Active Directory, Azure AD, Exchange (online/ on-prem)

We are looking for an ambitious and dynamic SR. Business Development Associate to drive the growth and success of our online higher education programs. The ideal candidate will be responsible for identifying new business opportunities, forming strategic partnerships, and expanding companies’s market presence in the education sector. This role demands strong communication skills, the ability to build relationships with educational institutions, and a deep understanding of the online education landscape.

Key Responsibilities:

 Business Development & Lead Generation:

o Identify and secure new business opportunities by targeting universities, colleges, and educational institutions to promote our online higher education programs.

o Develop and implement strategies to generate new leads, including attendingevents, digital outreach, and cold calling.

o Cultivate long-term relationships with academic institutions, corporate partners, and key stakeholders in the higher education sector.

o Conduct in-depth research to identify potential clients and develop customized solutions to meet their educational needs.

o

 Sales & Partnership Management:

o Lead the sales process for acquiring new educational institutions and corporate partners for online programs.

o Present Shiksolve’s offerings through compelling presentations, proposals, and demonstrations to prospective clients.

o Negotiate contracts and agreements with institutions and partners, ensuring mutually beneficial relationships and revenue growth.

o Manage the end-to-end sales cycle, including post-sale follow-up, relationship management, and upselling opportunities.

 Strategic Planning & Market Expansion:

o Develop and execute business development strategies that align with companies’s growth objectives.

o Analyze the competitive landscape, monitor industry trends, and identify emerging opportunities within the online education space.

o Collaborate with internal teams (marketing, product development, and customer support) to ensure alignment between business objectives and educational offerings.

 Client Relationship Management:

o Build and maintain strong relationships with existing clients, ensuring their satisfaction and retention.

o Provide high-level support and guidance to clients, acting as the primary point of contact for all business development matters.

o Conduct regular check-ins with clients to identify new needs and upsell companie’s services.

 Reporting & Performance Analysis:

o Track and report on business development performance, including sales activities, pipeline, revenue forecasts, and performance metrics.

o Provide regular feedback to the leadership team regarding market trends, customer feedback, and competitor activities.

 Collaboration & Teamwork:

o Collaborate with the marketing team to create effective marketing materials and campaigns that support business development goals.

o Work closely with the product and operations teams to ensure seamless delivery and implementation of online programs.

o Participate in team meetings, sharing insights and strategies to continuously improve the business development process.

Key Responsibilities

• Identify and develop new business opportunities across target industries and

customer segments.

• Promote and sell lubrication system solutions including:

o Grease systems: Dual Line, Progressive, Multiline, Spray

o Oil systems: Pre-Jacking, HP-LP Systems, Circulating Systems

• Achieve or exceed monthly and annual sales targets across assigned territories.

• Develop and maintain strong relationships with OEMs, end-users, EPCs, and

government entities.

• Manage channel sales network by appointing, training, and supporting dealers and

sub-dealers across India.

• Participate in government tendering processes, including GeM portal-based

opportunities.

• Collaborate with internal teams (engineering, service, logistics) to ensure seamless

customer experience.

• Conduct product presentations, site visits, and customer meetings to demonstrate

value and drive engagement.

• Provide regular sales forecasts, market intelligence, and competitor analysis.

• Ensure timely collection of payments from direct customers and channel partners.

• Represent the company at industry events, expos, and exhibitions as required.

Handling HR Operations project.  

Coordinate with Plant HR Team for Manpower planning, 

Recruitment, onboarding, joining formalities of new joiners, new 

hire orientation, induction and exit interviews, documentation and 

audit accuracy, factory compliances and administrative part. 

Coordinate and make sure that the Safety Compliances should be 

followed at Plant level.  

Coordinate and in guidance of Seniors issue a various letter i.e. 

Warning Letter, abscond letter, show cause notice etc. for 

Misconduct.  

Coordinate and in guidance of Seniors send recovery mails/legal 

notices to employees also coordinate with external lawyer for 

pending recovery of F & F.  

Coordinate and in guidance of Seniors run a POSH Policy 

Compliance.  

MIS and reporting  

Job Responsibilities:

• Working in web based applications and services.

• Collaborating closely with the Project Manager ensuring smooth development workflow and timely delivery. 

• Being quick and proactive in resolving application defects and issues.

•  Developing documents, queries etc. for databases.

• Always being ready to make required changes especially at the post-deployment stage.

• Multitasking with multiple projects and designs under stringent budget restrictions.

Candidate Requirements:

• Must have provable proficiency in Golang, MongoDB/SQL Server/MySQL, Web Service/REST API/WCF, HTML, AJAX, JavaScript/JQuery

• 2+ years of relevant experience in Golang Web Application.

• Must be familiar with Golang Programming Language, MongoDB/SQL Server.

• Well-experienced and knowledgeable in Go routine and channel patterns, Go web frameworks, AngularJs/VueJs/ReactJs, and RESTful Web Services/ Web API.

• Must understand code versioning tools such as Git, SVN, and Mercurial.

• The candidate must be self-driven, smart, and self-motivated with good communication skills.

• A go-getter and sales enthusiast who takes all the monthly, quarterly, and yearly sales goals seriously.

• Must have updated knowledge of IT services and industry.

• Should work closely with Business heads and help them with data and reports regarding the customers and their competitors.

EXP 2-4 Years only

Closing CTC 10 based on exp
Immediate joiners Only

Location Gurgaon

Full time Btech/BCA+MCA only

Must to have C++, MFC/C#, WinAPI, COM, STL.

Knowledge and Experience

• 2+ years hands on experience in C/C++ programming language Experience with C++ unit testing frameworks and continuous integration (CI) tools
• Thorough knowledge of the standard library, STL containers, and algorithms
• Experience with code analysis and coverage tools like Re-sharper
• Strong multithreading and performance-oriented programming skills
• Dot net knowledge C# will be added advantage