HR Intern

Required Skills & Qualifications :-

● 5+ years of experience in B2B sales, with at least 3 years in a leadership or senior management role.

● Proven ability to close large, complex deals and achieve ambitious sales targets.

● Strong leadership, communication, and strategic thinking skills.

● In-depth knowledge of supply chain, warehousing, or logistics sectors.

● Bachelor's degree in Business, Sales, or a related field. MBA preferred.

We are looking for a Finacle Customization Developer responsible for enhancing, customizing, and maintaining Finacle core banking solutions to meet business requirements. This role involves developing, testing, and deploying custom scripts, interfaces, and modules while ensuring seamless integration with existing banking systems.

The ideal candidate should have experience working with Finacle 10.x or higher versions and possess strong expertise in Finacle Scripting, Java, PL/SQL, and APIs.

Key Responsibilities

1. Finacle Customization & Development

• Develop and implement custom scripts using Finacle Scripting, Java, and PL/SQL to enhance core banking functionalities.
• Customize Finacle workflows, menus, screens, forms, and reports based on business requirements.
• Modify existing Finacle parameters, screens, and transaction flows to improve banking operations.
• Enhance Finacle's UI/UX components for better user experience and efficiency.

2. Integration & API Development

• Integrate Finacle with third-party applications via APIs, web services (SOAP/REST), and middleware solutions.
• Develop and maintain Finacle Connect 24 (FC24) interfaces for seamless banking transactions.
• Ensure smooth data flow between Finacle and external banking applications, payment gateways, CRM, and other fintech systems.
• Troubleshoot API integration issues and ensure optimal performance.

3. Database & Performance Optimization

• Design and optimize SQL queries, stored procedures, and database structures to improve system efficiency.
• Work on PL/SQL programming for backend processing, report generation, and data validation.
• Monitor database performance, indexing, and query execution plans to optimize response times.

4. Testing & Deployment

• Perform unit testing, system testing, and UAT (User Acceptance Testing) for developed modules.
• Ensure all customizations comply with banking security policies and regulatory requirements.
• Deploy enhancements in a controlled production environment, following CI/CD best practices.
• Work closely with business analysts and QA teams to resolve bugs, errors, and performance bottlenecks.

5. Maintenance & Support

• Provide ongoing technical support and troubleshooting for Finacle customization issues.
• Perform bug fixes, patches, and system upgrades to ensure high availability.
• Document customization processes, coding standards, and system configurations for future reference.
• Train internal teams on new Finacle customizations and functionalities.

Required Skills & Experience

• 3+ years of experience in Finacle customization and development.
• Hands-on experience with Finacle Scripting, Java, PL/SQL, and Unix Shell Scripting.
• Strong knowledge of Finacle Core Banking Solution (CBS), Finacle 10.x or higher versions.
• Experience with RESTful/SOAP APIs, Web Services, and Middleware integration.
• Expertise in SQL query optimization, stored procedures, and performance tuning.
• Familiarity with Linux/Unix environments for managing Finacle configurations.
• Understanding of banking processes, financial transactions, and compliance standards.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Strong communication and collaboration skills to work with cross-functional teams.

Preferred Qualifications

• Experience in Finacle Integration (FI) and Finacle Connect 24 (FC24).
• Knowledge of DevOps, CI/CD, and version control systems (Git, Jenkins, Bitbucket, etc.).
• Familiarity with microservices architecture and cloud technologies (AWS, Azure, GCP) is a plus.
• Finacle certification or relevant banking software certifications are advantageous.

 Technical Customer Support

• Ability to work in team environment
• Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
• Ability to work flexible hours ,including evenings and weekends.
• Earlier experience into chat and call support process.(Technical support experience)
• Customer oriented approach and ability to adapt different situations 
• Hands on experience on MS office suite.
• Ability to multitask and problem solving skills
• 0-2 years of experience 
• Excellent communications skills written and verbal.

Responsible for :

1. Respond to customer queries via chat or phone in a timely and professional manner.
2. Proactively responding on tickets or issues.
3. Resolve customer queries or issues with required solutions 
4. Coordinate with internal teams for query resolution.
5. Provide required information about products and services offered by Provakil.
6. Update customer information and issue details in ticketing platform
7. Analysing the challenges faced by clients and passing the details to technical team.
8. Should be aware of product feature updates.
9. Flexible in working shifts

Requirement: 

1. Respond to customer queries or technical issues via email in a timely and professional manner.
2. Resolve customer complaints or issues by providing appropriate solution or alternatives.
3. Should have knowledge of API integration, cloud based tool.
4. Interact with cross team to get the issues resolved.
5. Hands on experience on CRM or any ticketing system.
6. Should be able to lead meetings and training sessions.
7. Worked in customer facing environment.
8. Troubleshoot technical issues at level 1 and level 2 .
9. Handled customer escalations and worked on escalation matrix 
10. Provide weekly status on ticket received and resolved 

Additionally,

Excellent communication  verbal and written.

Handled enterprise client issues in previous experience.

Bachelor’s degree in CS or IT or related field.

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code.
• Developing new user-facing features using React and redux
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code with proper standards.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Work with outside data sources and APIs.
• Added Advantage: Knowledge and experience in Cloud Computing

• gathering and analyzing user/business system requirements, Participate in design meetings and consult with clients to refine, test and debug programs to meet business.
• Develop, test and implement new software programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Clearly and regularly communicate with management and technical support colleagues
• Design and Applications, Web Sites, Data Communication Processes and User Interfaces
• Writing and implementing efficient code
• Determining operational practicality
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Working closely with other developers, UX designers, business and systems analysts
• Analyze user requirements , Make good technical decisions that provide solutions to business challenges
• achieve resolution to outstanding problems or issues
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Possess strong problem solving and decision making skills while using good judgment

The individual will be the go-to person for developing concepts, graphics and creating an appropriate design language for the brands. Creating visual elements to deliver the communication efficiently and aesthetically pleasing manner would be needed the most.

•  Coordinate with the account managers to discuss the brand requirements.
•  Get a detailed brief to interpret the client’s needs and develop a creative concept that suits their purpose.
•  Creating drafts of design with the briefs available and through data research.
•  Presenting final output of creative concepts to the account managers.
•  Working with a wide range of media tools and software.
•  Working as a part of team with account leads, copy writers, technical dept. and of course the design team.
•  Updated with current fashion of design trends, application packages, visual arts, time limits and anything that impacts the design.
•  Creating design layouts and concepts as per layout principles and design concepts.

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates

Job Description

• ​Be able to drive a team of around 4 developers
• Should be able to effectively lead from the front, integrating developers, analysts and QA
• Should be able to pair, and effectively mentor junior developers
• The ability to think innovatively and turn ambiguous problem spaces into clear solutions
• Be an inspiration for the team and a trusted partner to our customers

Requirements

• Familiar with PHP or Ruby or NodeJS. Strong experience in Laravel and/or ReactJS a plus
• Familiarity with the entire development -> prod flow a strong plus (our dev owns the DevOps)
• Familiarity with performance tuning a web stack a strong plus
• Comfortable working in an Agile highly dynamic start-up environment
• Demonstrate leadership skill and be accustomed to driving results in a collaborative, cross-functional environment