Supervisor

Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.

About the company

unHR is the brand name for Talent Loans Technologies Pvt. Ltd.

We provide HR-shared services to startups and small businesses who are either looking to hire their first HR or are struggling to manage their HR Processes.

 Roles and Responsibilities

1. Write high-engagement social media content that reflects our brand’s voice
2. Edit and proof work to ensure high editorial standards are met across all content outputs
3. Conducting research to formulate ideas or support writing.
4. Create compelling ad copy, landing pages, and marketing campaigns
5. Write high-quality product descriptions and provide supporting content
6. Work on creating graphics and social media content designs for the brand
7. All designs are to be made on canva.

 

Requirements

• Strong editorial, proofreading, and writing skills
• Familiarity with keyword research
• Experience with social media and content marketing
• Excellent interpersonal, verbal, and written communication skills
• Ability to manage multiple projects and meet deadlines under pressure
• Must have worked on Canva

 

 

 

 

 

Roles and Responsibilities 

• Primary stakeholder collaborating with Dir Engineering on software/infrastructure architecture, monitoring/alerting framework and all other architectural level technical issues
• Design and manage implementation of Silvermine’s high performance, scalable, extensible and resilient microservices application stack based of existing, partially migrated monolithic application and for new product development.  Includes:
  • Utilizing either ECS Fargate (no EC2 clusters) or EKS as the orchestration framework – to be tested up to a minimum of 100k concurrent users
  • Exploring, designing and implementing use of on demand compute (Lambda) where appropriate
  • Scalable and redundant data architecture supporting microservices design principles
  • A scalable reverse proxy layer to isolate microservices from managing network connections
  • Utilizing CDN capabilities to offload origin load via an intelligent caching strategy
  • Leveraging best in breed AWS service offerings to enable team to focus on application stack instead of application scaffolding while minimizing operational complexity and cost
  • Monitoring and optimizing of stack for
• Security and monitoring
  • Leverage AWS and 3rd party services to monitor the application stack and data; secure them from DDOS attacks and security breaches; and alert the team in the vent of an incident
  • Using APM and logging tools:
    • Monitor application stack and infrastructure component performance
    • Proactively detect, triage and mitigate stack performance issues
    • Alert upon exception events
    • Provide triaging tools for debugging and Root Cause Analysis.
• Enhance the CI/CD pipeline to support automated testing, a resilient deployment model (e.g., blue-green, canary) and 100% rollback support (including the data layer)
• Development a comprehensive, supportable, repeatable IAC implementation using CloudFormation or Terraform
• Take a leadership role and exhibit expertise in the development of standards, architectural governance, design patterns, best practices and optimization of existing architecture.
• Partner with teams and leaders to provide strategic consultation for business process design/optimization, creating strategic technology road maps, performing rapid prototyping and implementing technical solutions to accelerate the fulfillment of the business strategic vision.
• Staying up to date on emerging technologies (AI, Automation, Cloud etc.) and trends with a clear focus on productivity, ease of use and fit-for-purpose, by researching, testing, and evaluating.
• Providing POCs and product implementation guidelines.
• Applying imagination and innovation by creating, inventing, and implementing new or better approaches, alternatives and breakthrough ideas that are valued by customers within the function.
• Assessing current state of solutions, defining future state needs, identifying gaps and recommending new technology solutions and strategic business execution improvements.
• Overseeing and facilitating the evaluation and selection technology, product standards and the design of standard configurations/implementation patterns.
• Partnering with other architects and solution owners to create standards and set strategies for the enterprise.
• Communicating directly with business colleagues on applying digital workplace technologies to solve identified business challenges.

Skills Required:

• Good mentorship skills to coach and guide the team on AWS DevOps.
• Jenkins, Python, Pipeline as Code, Cloud Formation Templates and Terraform.
• Experience with Dockers, Containers, Lambda and Fargate is a must
• Experience with CI/CD and Release management
• Strong proficiency in PowerShell scripting
• Demonstrable expertise in Java
• Familiarity with REST APIs

Qualifications:

• Minimum of 5 years of relevant experience in Devops.
• Bachelors or Masters in Computer Science or equivalent degree.
• AWS Certifications is added advantage

Hands on Experience in ASP.Net, MVC is must Design and develop websites and applications using the .NET framework Solid understanding of object-oriented design and programming experience using VB.NET, C#.NET and ASP.NET/MVC experience with HTML, CSS and JavaScript experience using SQL Server, SQL, LINQ and Entity Framework Understanding of design patterns Detail-oriented and organized Implement, improve and query SQL Server databases Integrate internal software with third-party applications Maintain design and code documentation

SDET1(General SDET Profile):
Experience: 2-4 years
Skills (Must have)
Python (Intermediate > Advanced),
Linux/Shell (Intermediate)
Manual testing (Intermediate)
SQL: Intermediate
Web application testing

Skills (Good to have for both above requirements)
1. AWS fundamentals and practical exposure to AWS environment
2. Experience working on security products

Other Expectations:
1. Good aptitude and communication
2. Should be independent and self driven
3. Must be willing to do both manual testing and automation
4. Must be flexible in work timings

Responsibilities 1. Create user-focused Android apps. 2. Preferred some working experience with Android development in Java. 3. Eye for UI/UX, and hands on experience designing UI a huge plus. 4. Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes. 5. Hands on experience on background and foreground service is must 6. Knowledge of Integrating sockets (Socket. IO) in Android Application 7. Hands on experience on Google maps and location-based service is must 8. Deep understanding of server-client architecture. 9. Experience of end to end working app will be a huge plus For Further queries feel free to contact us @ 7000780961 or write to us:- [email protected]

Position: Marketing & Operations Manager Basic Qualification Needed : • Any Under-Graduation Degree. • MS Office - Word & Excel • Exposure to facebook, whatsapp etc. Experience working with a smartphone • Exposure to ecommerce - Basic Understanding of Amazon, Flipkart etc Bonus Qualifications: (Higher chances of hiring if you have any of the below skills) • Call Center Experience, with spoken English and Hindi. • Graphic Design Knowledge (Adobe Photoshop, After Effects, Premiere etc) • Basic HTML & Web Design Purpose of the Role: • Point-of-Contact for all customer-related issues like Product Delivery, Spares dispatch, Warranty call, and other Value-Added-Services provided to the customer. • Co-ordination with Couriers, Service technicians, Online portals (Flipkart, Amazon etc) for the proper completion of issues mentioned in point 1. • Maintenance of the brand Web-page, Social Media profiles and Digital Marketing. Work Involved: • Handling Amazon & Flipkart seller accounts - Basic management of customer orders. • Co-ordination with Customers and Courier Partner (Blue Dart) for proper & on-time delivery of the products. • Handling Customer Queries & Service calls – Arranging and Following up on service calls with Technicians across India. • Sales Tracking - Work with Excel and Word to make entries on Sales, Customer Data, stock etc. • Creation of Banners, Posters, Videos etc for the brand – Durafit for Marketing. • Handling Facebook, Twitter & Instagram Accounts of the brand - posting banners, videos etc. Opportuities for Growth: • Fast-Growing Start-Up by IIM-Ahmedabad alumnus growing at 100% every quarter. • Exposure to fast-growing Ecommerce sector. • Personal Mentoring & Growth by IIM-A graduate. • New & Fast growing company - Opportunity to grow very fast with the company. Application - https://goo.gl/forms/bfJSkmgq4uH4IBvX2 Contact - [email protected] Mobile - 7019384428