Supervisor

About the Role

We are looking for a high-ownership, execution-driven individual to join our HR team as part of the Founder's Office. This is a unique opportunity to work at the intersection of strategy, operations, and organizational design. You'll work directly with the leadership team on high-impact projects that are critical to the company's growth, from digital transformation to enhancing the employee experience. This role is ideal for someone who is passionate about building scalable HR systems and thrives in a fast-paced, dynamic environment.

What You’ll Do

• Strategic Initiatives: Work directly with the founders on key HR transformation projects, including digital adoption, organizational design, and company-wide OKR tracking.
• Process & System Building: Collaborate with subject matter experts to build structured HR knowledge systems, create internal SOPs, and enhance documentation.
• Analytics & Reporting: Track and report on HR analytics, project milestones, and key performance indicators to inform strategic decisions.
• Technology Integration: Implement and manage tools and workflows using our HRIS (Zoho People), Notion, Excel, and leverage AI tools like ChatGPT to drive efficiency and innovation.
• Operational Excellence: Take the initiative to spot inefficiencies and drive process improvements, ensuring our HR operations are scalable and robust.
• Internal Communication: Own internal communications and updates related to HR initiatives and execution tracking, ensuring transparency and alignment across the organization.

Who You Are

• A recent graduate (BBA/MBA/HR/Generalist) with strong analytical and communication skills.
• Excellent at documentation, project management, and comfortable working with digital tools and technology.
• Curious about how HR works and excited by the challenge of building structured, scalable systems from the ground up.
• An independent and proactive individual with a strong sense of ownership and a desire to get things done.
• Prior internship or project experience in HR, People Operations, or a Founder’s Office is a plus.

What You’ll Get

• Direct Mentorship: Work closely with the CHRO and cross-functional leaders, gaining invaluable insights and direct mentorship.
• High Visibility: Get high visibility for your work with a clear career path into strategic HR, HR Business Partner, or Operations roles.
• Ownership: Take ownership of meaningful, high-impact projects from day one.
• Startup Culture: Thrive in a fast-paced, supportive environment with a vibrant startup culture.
• Modern HR Tech: Opportunity to work with the latest automation, AI tools, and modern HR technology.

Please Apply - https://zrec.in/FQVXt?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             Associate DevOps Engineer

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:     6 Months - 24 Months

Education:           B.Tech/MCA/BCA

Notice Period:     Immediately

Infra360.io is searching for an Associate DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As an Associate DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure. 

Below is a detailed description of the roles and responsibilities, expectations for the role.

Tech Stack :

• Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
• Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
• ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
• Helm: Expertise in Helm for managing Kubernetes applications.
• Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
• Debugging and Troubleshooting: The Associate DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.

Key Responsibilities:

• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures
• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures

Ideal Candidate Profile:

• A graduation/post-graduation degree in Computer Science and related fields
• 1-2 years of strong DevOps experience with the Linux environment.
• Strong interest in working in our tech stack
• Excellent communication skills
• Worked with minimal supervision and love to work as a self-starter
• Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
• Experience with version control systems like Git
• Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
• Strong experience with managing the Production Systems day in and day out
• Experience in finding issues in different layers of architecture in production environment and fixing them
• Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
• Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
• Experience in automation tools like Ansible/SaltStack and Jenkins
• Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
• Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
• Experience with managing/mentoring small team of 2-3 people (desirable)
• Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
• Experience in logging tools Like ELK/Loki.

Job Description:

We are seeking a Senior AI Developer to join our dynamic team and lead AI-driven projects. This role requires a blend of advanced technical expertise in AI and machine learning, exceptional problem-solving abilities, and experience in building and deploying scalable AI solutions.

Key Responsibilities:

• Machine Learning & AI: Expertise in ML algorithms, especially for classification, anomaly detection, and predictive analytics.
• Cloud Platforms: Proficiency in Google Cloud Platform (GCP) services, including Cloud Run, BigQuery, and Vertex AI.
• Programming Languages: Advanced knowledge of Python; experience with libraries like TensorFlow, PyTorch, Scikit-learn, and Pandas.
• Data Processing: Skilled in SQL, data transformations, and ETL processes, especially with BigQuery.
• Anomaly Detection: Proven experience in building and deploying anomaly detection models, particularly for network data.
• Network Data Analysis: Familiarity with analyzing network logs, IP traffic, and related data structures.
• DevOps & CI/CD: Experience with CI/CD pipelines for ML model deployment, particularly with tools like Cloud Build.

• Developer will be responsible for managing back-end services and the interchange of data between the server and the users.

• Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

• Knowledge of PHP web frameworks (Code igniter, Magento, Laravel etc).

• Should have experience in Word Press, Code igniter / Laravel or at-lease 1 MVC framework of PHP.

• Proficiency in HTML5, CSS3, and JavaScript JQuery.

• Good communication.

• Team worker.

• Ability to handle projects.

• Good problem-solving skills.

• Work closely with your business to identify issues and use data to propose solutions for effective decision making
• Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports to colleagues, customers or the wider organisation.
• Creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc
• Querying databases and using statistical computer languages: R, Python, SLQ, etc.
• Visualizing/presenting data through various Dashboards for Data Analysis, Using Python Dash, Flask etc.
• Test data mining models to select the most appropriate ones for use on a project
• Work in a POSIX/UNIX environment to run/deploy applications
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Develop custom data models and algorithms to apply to data sets.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
• Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods
• Horizon scan to stay up to date with the latest technology, techniques and methods
• Coordinate with different functional teams to implement models and monitor outcomes.
• Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work.

• Able to create algorithms to extract information from large data sets
• Strong knowledge of Python, R, Java or another scripting/statistical languages to automate data retrieval, manipulation and analysis.
• Experience with extracting and aggregating data from large data sets using SQL or other tools
• Strong understanding of various NLP, and NLU techniques like Named Entity Recognition, Summarization, Topic Modeling, Text Classification, Lemmatization and Stemming.
• Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest, Boosting, Trees, etc.
• Experience with Python libraries such as Pandas, NumPy, SciPy, Scikit-Learn
• Experience with Jupyter / Pandas / Numpy to manipulate and analyse data
• Knowledge of Machine Learning techniques and their respective pros and cons
• Strong Knowledge of various Data Science Visualization Tools like Tableau, PowerBI, D3, Plotly, etc.
• Experience using web services: Redshift, AWS, S3, Spark, DigitalOcean, etc.
• Proficiency in using query languages, such as SQL, Spark DataFrame API, etc.
• Hands-on experience in HTML, CSS, Bootstrap, JavaScript, AJAX, jQuery and Prototyping.
• Hands-on experience on C#, Javascript, .Net
• Experience in understanding and analyzing data using statistical software (e.g., Python, R, KDB+ and other relevant libraries)
• Experienced in building applications that meet enterprise needs – secure, scalable, loosely coupled design
• Strong knowledge of computer science, algorithms, and design patterns
• Strong oral and written communication, and other soft skills critical to collaborating and engage with teams

Hello Everyone,

We Have an urgent job opening for the below Profile:

Location: Bangalore

Experience: 7 To 9 Years

Designation: Sr Sales Manager

Notice Period: Maximum 1 Month

About the Role:

● Acquire new partners keen to move online across multiple categories of Fashion, FMCG, General Merchandise, Health & Sports, Electronics Accessories, etc - more than 80% of the time in the initial months to be spent on partner acquisition, ensuring achievement of business acquisition targets

● Pitch appropriate solutions to partners basis their business size & appetite for growth - upsell solutions wherever possible

● Ensure proper execution of agreed-upon terms at the time of partner onboarding thereby ensuring high partner NPS

● Manage existing accounts by being their point of contact from Dukaan’s end, growing their business ensuring consistent growth in revenues for Dukaan - 50% of time spent on account management & the rest on acquisition in a steady-state business scenario

● Collaborate with multiple internal stakeholders to ensure superior delivery of services to partners

● Streamlining processes & systems wherever possible to continuously improve self & team effectiveness

● Consistently keeping track of competition’s activities ensuring Dukaan’s solutions keep improving & evolving

● Participating in business exhibitions for prospecting partners

● Ability to be consistent with data reporting & attending performance reviews to keep appraising leadership of the business

● Ability to thrive in an individual contributor role

Whom are we looking for:

● Post graduate from premier institutes with 6+ years of experience in a role that involves business development, sales, and account management in a related industry

● Effective communication skills with an aptitude for sales

● High intent to hustle

● Good understanding of how e-commerce businesses are driven to deliver high business outputs

● Ability to thrive in a fast-paced changing & evolving organization and able to consistently deliver results

● Likes working in a team - positively contributing to the overall success of the team

What will you get:

● Competitive pay

● Like-minded, extremely smart & competitive colleagues

● Fast-paced & fun environment to work in

● Ability to be the owner of multiple initiatives & projects

● wealth of knowledge in multiple domains in a fast-growing start-up

Please share your updated CV  shruthi.k at mydukaan.io

Thanks

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

What will you do?

• You will be responsible for the design and development of large-scale, multi-tenant, distributed systems using scalable, fault-tolerant architecture with distributed queues (kafka), distributed caches (redis), high volume data stores (MongoDB, Cassandra, elasticsearch), container-centric deployments (kubernetes).
• Write Java codes using best practices with high quality standards.
• Participate in code reviews and deep dive into design discussions.